I would give this hotel 4 stars but quite a few things were really challenging for us in our week…read morelong stay at this location Pros: Proximity to Penn station is fabulous Beds are actually decent Pillows are not floppy fluffs, they are good Staff were very friendly Proximity to food was good Water pressure and temp good in bathroom Elevators were fast Food delivery is easy with their delivery table in lobby Cons: Raymond Blvd is loud af and the rooms are NOT soundproof. Constant traffic and sirens all day and night Hotel is obviously dated and old, needs redecorated Room on 10th floor has zero light blocking curtains, just sheer ones Penn station indoor hallway connection is closed on weekends Only has dry cleaning services with a 3rd party, you will have to uber to a laundromat nearby Security is offered below on street level but they are nice older adults who aren't actually going to be able to aid in a real emergency Its a basic hotel, zero frills and nothing at all extra The hotel shuttle they offer isn't close to airport to get to, its kind of a far walk at Newark AirPort

Great location but rooms are old and filthy. Fake eyelashes stuck to the bathroom wall?! Maids were…read moreloud, yelling across to each other. AC was loud so either noise or too hot will make it hard to sleep. Sink had a slow drain. Shower fixtures were coming off.

HUGE shoutout to Joseph the security guard and jeevitha at the front desk!!!!!!!…read more Came here for the weekend from Long Island and even though the hotel was insanely busy these 2 made us feel safe and comfortable !

I made my booking through booking.com. The hotel could not find my booking, finding instead a…read moreprevious booking that was made in error and changed by booking.com. When the booking was not found, I told the person at the desk I had it in my phone which was in the car right outside the door. I went to get it, less than 30 seconds and wound up back in a long line. She could still not find my booking. She got the front desk supervisor, Iris G, who also could not find it and said I had checked in several days earlier. (I had not.). I called booking com. They tried to call the hotel a few times and could not get through. Customer service at the hotel is not the best.

If i pay for a room at these insane prices-i expected top notch service…read more Felt like i was at like a walmart You need towels go to the front desk You need toilet paper go to the front desk The soap dispensers in the shower not filled no product bring your own So u think about it..... yeah your towels are washed in anti bacteria soap yeah right And your room is white glove service cleaned. NOT Rust build up on fixtures in the bathroom I'm trying not to think about it ! Staff could careless You stick a letter telling me you cant service my room Discount my rate or maybe management roll up your sleeves and get the job down Its insane I worked in hotels before you dont make excuses you get the job done. People Skip this hotel not worth it

I do not recommend this hotel. I chose this location because it is close to the metro station. I…read morealso chose this location after reading positive review. I was mislead by the reviews as well as the price for parking onsite each day. From checkin to checkout, customer service was blunt, nonchalant, and unwelcoming. Our reward status was not recognized, addresses, or mentioned. Also, when I complained about the cold temperature in both rooms that I booked, my complaints were downplayed, and condescended. My complaints were not addressed and my bill was not comped in any way, despite reporting that the room was cold each day. We were out of the room majority of each day, so we made the best of our trip during the short stay. Again, I do not recommend this hotel. This hotel is a negative reflection of Marriott Bonvoy, and does not value customer service.

Great stay! Wifi was fast and reliable. Breakfast was great, they had a omelet station. Staff…read morewas WONDERFUL! Bravo to the staff. And happy hour was greatly appreciated! Beds were comfy and TV was super adjustable from the wall mounting. Will stay again next time we are in the area.

What a wonderful stay - I'm not even sure where to start!…read more We were warmly greeted by smiling Jessica. She is a font of information, we learned about - tea time, wine and cheese time = both complimentary! In addition to the aforementioned, Elements Harrison offers their customers a complimentary beer or cocktail token. The gentleman running the small bar/eatery was friendly and efficient. Our room was beyond spacious. (See photos) We had city views and a view of the metro. The amenities were above and beyond. The bed was comfortable! In the morning we enjoyed the BEST Marriott breakfast we've ever had (see photos). Our shuttle driver Cindy was a pleasure. Our trip to the airport was smooth and engaging. We would positively return to this property!

I had a quick stay here while in Newark prior to catching an early morning international flight and…read moreI was pretty pleased with the experience. I first checked on rates, then location - since I would be staying here for only 12 hours, I didn't really need much aside from that, safety and basic cleanliness - and it delivered on all of those needs! One sell, was that they have an airport shuttle that runs every 30 minutes making it really easy to get back to the airport whenever you need to. Check in was a breeze and honestly, the room was much more spacious, comfortable and modern than I expected. Overall, for a simple stay this is a pretty solid choice that checks all of the boxes for a quick stay while in Newark!

I stood here recently & had a good time! The entrance way into the hotel has a pop art vibe to it &…read morethe decor in the rooms & on each floor reflect the same design. However the lighting in the room is very white & unflattering, the shower pressure is very light, & the hotel does not have a shop for last minute toiletry needs or access to a microwave for food. Overall a good experience & I'd come back if I needed a short term hotel stay.

Stayed at this Hampton Inn expecting the usual Hilton standard, but this was one of the worst…read moreexperiences I've had in over 600 stays. I was denied extra pillows despite explaining it was due to a medical need (something I've never been denied at any Hilton property before). The room's AC unit was extremely loud, constantly turning on and off throughout the night, making it nearly impossible to sleep. When I called the front desk, I was told they were at capacity and there was no one available to address it. The most concerning issue was the airport shuttle. It was overbooked by the hotel, and I was actually asked to let another guest sit in my lap during transport. That's not just uncomfortable--it's unsafe and completely unacceptable. When I contacted the hotel manager afterward to request a refund under Hampton's satisfaction guarantee, I was dismissed, told to "get over it," and the call was ended. I've stayed at Hampton Inns for years and have always had good experiences, which made this especially disappointing. Issues can happen anywhere, but the lack of resolution and professionalism here was the bigger problem.

Pros: The hotel itself is pretty good. My first time using digital key and I loved it. The hotel…read moreroom was clean and had a good floor plan. I loved that I could slide a barn door to close in the bedroom if needed. My room was close to elevator and the clean supply room so I was a little worried about outside noise. Although I only stayed over on a Monday night even without ever closing the bedroom door it was very quiet. I had a small issue with somehow dropping my phone down into the ice machine (horror) but maintenance was very responsive and quickly got it back for me. Housekeeping was very friendly. Front desk was ok, although I feel like they could have anticipated or understood my question better when I asked about hotel shuttle. They have a sign stating where the shuttle picks up. I asked about it but they just said that it was coreect, so then I made an an attempt to find the location on the sign. When I got back to the elevator and realized it didnt go down or anywhere that might be a level cars would park or etc. I went back and asked where to find the location. They said it was where the shuttle picked up at the airport. Then is said where does it pick up here. They asked when did I need it. I said now. They said ok they would add me to a list. So #1. Why would someone checking out of the hotel need to know where the airport shuttle picks up passengers at the airport. And even if that is useful information, shouldn't it also inform where or what is needed in order to get picked up at hotel. Specifically this would seem important if the check in line was long. #2 He never answered my question about where the shuttle picks up at hotel. Once i realized the shuttle sign was useless, I assumed it picked up outside the doors and it did but this entire exchange made me feel like I was an inconvenience rather than a customer. Cons: breakfast had no flavor. I'm not expecting a lot from a free breakfast but usually the flavorless eggs have cheese or something you can add to the top to give it a little something. The vanilla pancake topped with whip cream and strawberries was ok but again very little flavor. Plus not something I could eat had I been on a hurry or had an early flight out. Other Hampton breakfasts do a little better job. Maybe Monday's are just not busy enough to warrant more.

We got a room here after spending an entire day at Liberty Airport. Be aware that you have to…read moreleave the airport property to get back to this hotel. There is signage posted for a shuttle at the terminal, but it said you had to call a number. When a Marriott shuttle showed up, they told us they would not take us to the Courtyard so we had to take a taxi ~ $45. We were here for almost 4 hours. Just long enough to put our feet up for a bit, shower, and change. Lighting in the bathroom and vanity area is brutal. The bed faced the sliding glass door, but we were never there when there was sunlight. The heater made lots of noise when it kicked on. They do provide an airport shuttle every half hour, that was the best part of our stay.

The most important thing to note when staying here is that if you are ordering a rideshare, make…read moresure you give the right address. There is another Courtyard Marriott with a very similar name that's also an airport hotel, so you don't want your rideshare to take you to the wrong hotel (that happened with the group I was with) and you don't want your rideshare to head to the wrong place to get you. I had originally booked this hotel because it's right by the Newark Airport and has an airport shuttle. I ended up flying out of JFK instead, which is almost 2 hours further and cost $85 via Uber. I ended up keeping this hotel since it was close to Prudential Center and it worked out well as I stayed in the hotel room to wait out the rain before heading to Prudential Center and had the room to take a hot shower and sort of nap before heading out early for my flight. They're awkwardly located in the middle of a circular road, so you can't walk around the area. It's car only really. It was a bummer that this hotel isn't near a bus stop either, so I had to take the airport shuttle to the airport to take the bus from there. The entire hotel is one story. It seems like each room has a patio too. My patio door led straight to the parking lot and had no fenced area, so not gonna lie, it felt a little unsafe having direct access to my room from the parking lot and I had to triple check that the patio door was locked, lest anyone tried to open the patio door. The room is cozy (and yes, a bit dated) with a king bed and round sofa-ish thing. The TV is set up for streaming so I appreciated having the option to just play YouTube videos for background noise and to pass the time until I had to leave for my concert nearby. The hotel also had a decent 24/7 fitness center and plenty of space in the lobby for people to sit and hang out.

Not sure what to say outside of this hotel served its purpose and was "fine". The shuttle from the…read moreairport is a short ride, I literally walked to pick up and the shuttle was there, lucky me, others in that shuttle seemed aggravated by a 45 minute wait I did not experience. The elevator is new, and different. You hit you floor on an iPad device outside the car and it tells you which elevator A-D, no buttons inside! Very busy with extreme check in lines at night. Parking is inside a gated lot.

I stayed at this hotel for two nights because it was close to the airport and I needed to be in NJ…read morebriefly. Unfortunately, the experience was very disappointing. The lobby is beautiful--clean, modern, and exactly what you see in the photos. That's actually what led me to book the hotel. However, the rooms are a completely different story. When we checked in, I specifically asked if there were more updated rooms, since I assumed the hotel might have renovated sections. The front desk staff member was very kind and helpful, but the first room we were given was in really poor condition--chipped paint everywhere, a bad smell in the bathroom, and visible mold in the vent. It felt neglected and far from clean. We asked to switch rooms and were told the only options were the 10th floor or the 1st floor. Since the 10th floor looked just as worn down, we chose the 1st floor. The staff member did warn us it might be noisy due to the pool and said the pool closed at 8 PM, which seemed reasonable. Unfortunately, the noise was not from the pool. There was constant yelling, screaming, and doors slamming throughout the night. It felt chaotic and made it very difficult to relax or sleep. The second room was still in rough shape--more chipped paint, run-down finishes, and the towels were dry and rough. At times, the room even smelled like cigarette smoke, likely coming from a nearby room, which was really unpleasant. I do want to note that every staff member we interacted with was extremely kind and professional. This is clearly not a reflection of them--they were doing their best. The issue is the condition of the property itself. Overall, this hotel feels more like a rundown motel with a very nice lobby. I would not recommend staying here unless you are okay with outdated, poorly maintained rooms.

This hotel is all about location. The hotel is relatively close to the airport: when I say…read morerelatively it takes you about 15 minutes with low traffic to get to the hotel by uber. The hotel does offer a shuttle bus. Less time to get back to the airport as you can slip right on the highway going that direction. Once we entered the hotel there was a long line to check in. The staff was working the line the best they could. We were informed that the key making machine was not working thus the process was slower the usual. The room was basic. Looks like the room was partly remodeled. The bathroom sink and the bathroom showed the age of this hotel. The room provided the basics and the bed was clean. Room was good enough for one night. On the plus side the hotel offers washing machine and dryers for a fee. Great for travelers who are on the move. Breakfast looked like it was expansive for a Springhill. The breakfast bar offered the standard breakfast items you would expect at the Springhill suites hotels. The breakfast area was too busy for us to enjoy.

Stayed here and let's just say this is not the crown jewel of the SpringHill Cinematic Universe. It…read moreis not the best one I have been to. Not the freshest. Not the one that makes you text the group chat, okay wait, why is this airport hotel kind of eating. But it was good enough. The room did what it needed to do. The stay was functional. The whole place felt more like a layover with walls than a destination, but sometimes that is exactly the assignment. Bed. Shower. Regain composure. Keep it moving. There was nothing especially glamorous about the experience, but it never fully spiraled into chaos either. It sat in that very specific airport-hotel lane where your standards adjust in real time and suddenly phrases like clean enough and close enough start sounding romantic. It is the kind of place where you are not falling in love, but you are nodding in approval and saying, alright, you did your part. The staff really carried it though. Friendly. Helpful. Responsive. Easy energy. No attitude. No unnecessary friction. They gave the whole stay a boost and made the experience feel way smoother than the property probably deserves on paper. Honestly, they were doing character actor excellence in a hotel that was not exactly giving blockbuster. The atmosphere is pure transit-core. In and out. Bags rolling. People trying to remember what time zone they are in. Not luxurious. Not dreadful. Just very much a place where everyone has somewhere else to be. it's giving... the friend who is not the hottest in the group but somehow keeps saving the night.