I would give this hotel 4 stars but quite a few things were really challenging for us in our week long stay at this location Pros: Proximity to Penn station is fabulous Beds are actually decent Pillows are not floppy fluffs, they are good Staff were very friendly Proximity to food was good Water pressure and temp good in bathroom Elevators were fast Food delivery is easy with their delivery table in lobby Cons: Raymond Blvd is loud af and the rooms are NOT soundproof. Constant traffic and sirens all day and night Hotel is obviously dated and old, needs redecorated Room on 10th floor has zero light blocking curtains, just sheer ones Penn station indoor hallway connection is closed on weekends Only has dry cleaning services with a 3rd party, you will have to uber to a laundromat nearby Security is offered below on street level but they are nice older adults who aren't actually going to be able to aid in a real emergency Its a basic hotel, zero frills and nothing at all extra The hotel shuttle they offer isn't close to airport to get to, its kind of a far walk at Newark AirPort read more

Great location but rooms are old and filthy. Fake eyelashes stuck to the bathroom wall?! Maids were loud, yelling across to each other. AC was loud so either noise or too hot will make it hard to sleep. Sink had a slow drain. Shower fixtures were coming off. read more

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First time flying into Newark for work end of March. Flight delay made the travel experience a terrible one. By the time i arrived at the airport, car rental was closed, and hotel transport ended. However, i called the hotel frontdesk and they were kind enough to ask the driver to pick me up and wait for me. It would have been a disaster for me. Much appreciative the exceptional accommodation and the excellent service. The room was clean and service was great read more

Staying in Newark was definitely not my first choice when visiting NYC, but it was the best option considering the price, proximity to public transportation and the airport. The free hotel shuttle runs to/from the airport about every thirty minutes. When taking the shuttle from EWR make sure you get on the one that says Newark Penn Station. The rooms are pretty average. The bathrooms could use an upgrade. There is one restaurant in the hotel and a small "gift shop" with some snacks next to the registration desk. The Newark Penn Station is directly across the street. There's a connecting walkway from the hotel, but it is not always open. Some of the options to get into the city is to take PATH or the NEC line. Plan on a minimum of 35-45 minutes to commute to the city. read more

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I had a very disappointing experience during my stay. While in the restaurant lobby, red wine was spilled on me by the bartender, who then proceeded to say "you don't have to leave me a tip", when my whole check should have been comped at that point. Unfortunately, my whole outfit was ruined and you can see pictured attached. I immediately went to the front desk to report it and was told to email so the situation could be passed along to management. I sent an email, followed up the next day, and was also told it would be handled before I checked out. Unfortunately, I never received a response and nothing was done before my departure. The lack of follow-up and accountability was frustrating and not what I would expect from a hotel at this level. Accidents happen, but how they're handled matters. In this case, communication and customer service were seriously lacking. read more

DoubleTree by Hilton Newark Penn Station - Hotels Near Me - Newark, New Jersey

Had a horrible experience with the front desk manager Sebastian saying that I looked suspicious even though I had my room key. It felt like racial profiling and it's unacceptable. Don't think I'll be coming to this particular Doubletree Hilton ever again. read more

This place should never be allowed to be a Hilton. I stay in over 200 hotels a year. I'll never make this mistake again. It's noisy, poor upkeep with hallways, and No fridge unless you pay $25 No microwave unless you pay $25 $6 water in the room. Just feel nickel and dimed. Rooms are just adequate, small. Only good thing is the shampoo. What a shame! I won't stay here again! read more

We chose this hotel because of its proximity to Prudential Center since Newark isn't known for being very safe. The location is great because you can walk along a secure indoor strip that leads almost all the way to Prudential Center and is also connected to the train station. Staff was nice and gave us a goodie bag upon arrival. All our requests were met within a reasonable time. The hotel room itself is a little bit more on the modern side. I liked how much space there was. My complaints are that the room could've been washed more. There were some suspicious stains on the curtains and floor. Also their vending area is a little scammy. The prices aren't marked for any of the goods and we were told the money would just be charged to the hotel room when we got 2 candy bars from there. The price ended up being $15 which is extremely high and we didn't think they'd overcharge by that much. read more

DoubleTree by Hilton Newark Penn Station - Hotels Near Me - Newark, New Jersey

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I'm going to stop being a Hilton Honors member after this experience. After we had booked an Airbnb that fell through the evening of July 9th around midnight (that host had double-booked the space) we booked 2 rooms for a couple of nights through Hotels.com for a couple of days that we needed immediately for our 7 travelers. We would have booked the hotel directly but I delegated the responsibility to one of my adult daughters and she utilized Hotels.com. Unfortunately, the reservations actually begin at 3pm on Thursday July 10th (not the morning hours of Thursday July 10th). We realized this when we showed up at the hotel (Hilton Newark Penn Station) around 1am and realized the mistake. We were willing to book 2 rooms but the Hilton was sold out and we were informed to contact Hotels.com to cancel the reservation, which the hotel wasn't able to do because we had booked through a 3rd party. We then notified Hotels.com immediately but they weren't able to connect with the venue after several attempts and so we were charged for 2 nights for 2 rooms that we did not use. I attempted to connect with the hotel and they referred us back to Hotels.com. I re-connected with Hotels.com and they confirmed they were not able to do more. In short, the run-around and not effortless. Sure, I understand policies exist but when a simple mistake is made you would think it be easier to modify the reservation, which we attempted to do on-site when we arrived. We even drove to the other Hilton in Newark but they were sold out. We finally found 2 rooms and booked those at the Sheraton Parsippany, which was both accommodating and pleasant to work with In short, from my experience it seems the hotel was unresponsive and not very motivated to keep a life-long customer happy. read more

This is an average hotel to save money and have convenient to all trains to Manhattan. Breakfast was good with friendly waiter. The lady who checked me in was unprofessional. She will not provide any information if I didn't ask all the questions. The fitness center is adequate. Lack of air conditioning in the lobby and in fitness center because the hotel is very old. Sorry, no photos to share since I didn't take any photos in the hotel. Nothing pretty to share. read more

This location is convenient to the Prudent Center, so I stayed here for that purpose when booking. It's within walking distance, so you won't have to worry about taxi / Uber or Lyft if you visit for an event; it is convenient and not a long drive from Newark Airport. The room is a good size with the essentials needed for your stay. The bed was lumpy, and not very comfortable, and the pillows were thin, but overall, it was a clean room for my stay. It was loud in the hallway and outside. Is it because of an event? or is the hotel just a busy location? The towels were thin and small, but it was an okay stay if you were only there for the night. The check in person was very nice during my stay read more

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Not bad. But not fantastic. The front desk service was wonderful. Rooms (we had 3, for various family) are of average size. They did NOT pass my bath towel test. I like large thick bath towels. These were neither. They don't lose a star but it doesn't help. Seriously. So why four stars?? 1) Parking is a nightmare. Public parking garage next to (sort of) the building. Really tight. And any time I need to circle around in my car just to figure out how and where to enter a hotel ... that's not very good. 2) The restaurant. Small but good enough selection of foods. And the food was good. And the waitstaff was good. But for both dinner and then breakfast there was one single waiter. Get two!! There's an idea!! read more

I had a reservation and selected the wrong date of stay, within an hour I realized this and called to get the reservation switched. The reservation was for 30 days out, I was told because I didn't select the cancellation policy they would not switch my reservation. No matter that I realized my mistake and called right away they didn't care, all I wanted to do was make it for a week earlier. They treated me so unprofessionally and didn't care that is was human error. I understand policies exist but when a simple mistake is made you would think it be easier to modify the reservation, I will no longer be a Hilton honors member. A total joke!! read more

Surprisingly good. The property is connected to the train station and thus quite convenient coming in and out by PATH or NJ Transit. The breakfast was made to order and very nice. The room was clean and everything worked except the sink drain was a bit slow. There is not much to do in the neighborhood around the station so keep that in mind. read more

I stayed for one night by myself. You're greeted with a chocolate chip cookie, two bottles of water and a bag of pretzels. Parking is in a parking garage that you have to pay for. The room was clean and nice looking. The bed was comfortable too. I did notice that the windows aren't very sound proof. Lots of noise came through them, luckily I play white noise at night when I sleep. read more

DoubleTree by Hilton Newark Penn Station - This is what was in the bag they gave me at check-in. - Hotels Near Me - Newark, New Jersey

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I had a perfectly fine stay here on Wednesday. All the staff I interacted with were polite. Check-in was easy despite the hotel being extremely full because of a concert at the Prudential Center. My room was clean, the bed was super comfy. I had lunch at the restaurant downstairs and it was fine. Prices weren't too bad. It's mostly just super convenient because it's literally right across from Penn Station and only a 5 minute walk from the Prudential Center. I would stay here again next time I'm in town. I've seen some reviews about people's rooms not being clean but fortunately I had no issues. Their phones were down but they had a QR code you could scan if you needed to get ahold of someone / order food. Wifi was a little spotty sometimes I had to reconnect it, but I had two zoom meetings while there and experienced no issues. read more

Absolutely horrible experience. We came to check in late at night at 4:30am on 12/9, only to be notified that our stay was cancelled without notice due to a faulty credit card on file. I had not received a single phone call or email stating that the card on file was expired. I even had received an email that morning that contactless check in was available via their app, so thought that we were all set. Upon arrival, we were notified of the cancelation and told that they could not help us as the hotel was completely booked for the night, meaning they gave our room away to someone else without attempting to contact us. The front desk worker showed zero empathy as well and said it was out of her control and that I could contact a manager in the morning. I also asked if I could have just 20 minutes to try and call any available hotels in the area, which there were none, and she said she could only give me a few minutes and then called security. I was stunned that she would not even try to help us in this situation and instead was more interested in kicking us out into the cold. We managed to find another hotel far away that was more than willing to help, and will never return to this site given the treatment by the staff and lack of simple protocol in contacting the guest if there are issues with their reservation. read more

Great location if you're planning to travel to New York. The level of cleanliness of the hotel is extremely low and along with the evening front of the hotel staffs' customer service experience is huge thumbs down. But at the same time, I guess I'm in the east coast I should expect time type of service. read more

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The airport shuttle does not arrive on time or at all. Terrible service, would not recommend

shuttle bus driver will lie to dispatch about where he is. On multiple stays (for nearby work) the shower wouldn't drain or toilet wouldn't flush properly, or any other host of issues. Would not recommend. read more

I hate to leave a "bad" Hilton review because Hilton is my choice of hotels but this one definitely did not live up to the price tag. We chose it for its location, connected to Newark Penn Station, & the hotel shuttle. We arrived prior to check in and the staff were nice enough to hold our bags until the room was ready. The receptionist was friendly. The room was clean. There are just a few things people should be aware of. There is no free coffee in the lobby so you're charged around $5 for cup for black coffee in the restaurant (it wasn't good and we ended up at the coffee shop inside Penn to get some). The exercise room is a sauna so extremely uncomfortable to use. We attempted to eat at the restaurant and after a good amount of time were informed they didn't have anything on the menu that we ordered. Lastly just be aware that the connecting indoor path between Hilton & Newark Penn is closed on the weekend. Overall it's a hotel and my room was clean but for the amount we paid just not worth it. read more

Dorethea, was great with customer service! I checked in with her and she was very friendly and accommodating to my needs. Loved the hotel as well, very spacious and clean. Will definitely be staying again! Thanks read more

Room was pretty clean. Curtains were a bit dingy though. I am a polar bear and love to sleep in a cold room. Even in December i will have the AC on and the room did get cold. Bed was not bad. Just wished there were more pillows. No housekeeping throughout the stay and i was there 4 nights. In the bathroom The 2 sinks and the bathtub had drainage issues. It would take quite a while for them to drain. Could not connect to wifi. Got an error message when inputting my name and room number. Had to call front desk and was giving a promo code in order to log in. Not the worst stay and for sure not the best stay. I doubt i will be staying here again. read more

It was a good hotel. It was extremely nice what a beautiful view of a wedding next to our hotel. But the best part was cookies at the check in. read more

This is a 10 story property in the heart of Newark. I had a room on the 7th floor and the room was fine with a very comfortable bed and working ac unit. Everything was a-ok except for one thing. While the bathroom was nice it was too damn small. I felt like I was on board a submarine. Why do nice hotel chains build properties with teeny weeny bathrooms? I'll never understand. You can barely close the door without hitting the commode... There is a full service restaurant on site opposite the front desk. So who would you stay here? Because it connects through a fully enclosed sky bridge to the Newark Penn Station. From there you can connect with Amtrack, city bus service and rail service to NYC including the PATH to Manhattan which is about a 22 minute and $2.75 ride away. If you are coming to NYC and want to visit but are out off by the $$$$ of hotels there check out this place. I found it very convenient taking the PATH that will take you to the WTC or the 33rd street subway stations. The 33rd station is one block from New York Penn Station. If the bathroom was larger, I would give a 4 here. read more

This is the worst hotel I've ever stayed in. $150 a night needs to be knocked down by at least $100. WAY over priced. The towels are old, the beds are disgusting, no real pillows, no comforter. My bedding legit has holes in it. The pillows are smaller than couch throw pillows. I have a two double bed room and one bed only had one pillow while the other bed had two, so the room was obviously incompletely set up. I can currently hear someone blasting music from near by room as I write this. The smell is questionable, apparently there is a smoking area in this hotel? Gross. This place should honestly just be shut down. read more

DoubleTree by Hilton Newark Penn Station - Holes in bedding - Hotels Near Me - Newark, New Jersey

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The really nice teenage boy in the elevator I met right after checking in late at night that offered a restaurant suggestion for Iberia: high point one. That dinner was delicious. See companion review for Iberia. The best thing the hotel has going for it is that it is in walking distance of the restaurant Iberia. Candy display in lobby: high point two. And that is all. Small room. Door to bathroom opens in so there is literally not enough room on the toilet or in the shower, you need to completely shut the door which is just ridiculously ridiculous, it is a "cow sucking" failure of design as Jayne Cobb might say. No free mouthwash. Dirty bed when I checked in. See photo. Dirty towel with red/blood stain when I checked in. See photo. $13 for internet. Whoa. It's in Newark, double whoa. read more

Very nice, close to many food options. The front desk clerk was friendly and helpful. I will be back.

I've stayed at so many hotels around the world. Hilton is usually my preference as I was a diamond member until recently. However, this hotel and its management was absolutely terrible!!! Specially, manager named Kenny, was extremely unprofessional and unreasonable. His rude behavior in handling the conflict I've experienced was unbelievable. Basically, we wanted to go to a different Hilton hotel due to lack of cleanliness and room service (they said they were short staffed). At the checkout after one night (originally booked for three nights with points), a female supervisor around 12:30pm on March15th, confirmed that $100 early checkout fee was waived and said that I just would need to contact Hilton to process the refund of 60k points (30k for each night). However, when Hilton contacted the hotel, Mr. Kenny told Hilton that I would either have to pay the $100 fee or leave my 60k points behind. This either/or deal should have been told to me at the check out to give me a chance to make an inform decision. Mr. Kenny just would not understand this!!! When I left that hotel to check in at another Hilton, they made me believe that the fee was waived and that I would get my points back. It is almost like a scam!! They are still keeping my 60k points hostage!! This and Mr. Kenny's behavior towards guests should be considered way below Hilton standard!! read more

We stayed at the Hilton's Penn Station hotel for my daughter's wedding on Sept 30th, 2017. My family and I flew from California and we stayed there from 9/28 to 10/2/2017. My older daughter (the bride-to-be) is a doctor and lives in Connecticut, she booked the three rooms. Friday 9/29 we were in the concierge room. You must have a room key to enter and there's a concierge always in the room. This particular evening, my party left at the same time and I forgot my purse on the back of the chair. I went back to my room, laid down and about an hour or two later, we decided to go have a drink when I realized I had forgotten my purse. I ran upstairs and the concierge told me he tried to catch me but the elevator doors had already closed but no worries, he gave it to security. He assured me it was safe and untouched. But when I got my purse back, it had been rumble through and $460.00 dollars was gone (they even took all the change. My purse was boned dried). I was told by management there was camera in the concierge lobby but not in the service area or security area that holds our valuables. Seems unbelievable. The security female person who handled my purse in the lost & found (where there are apparently no cameras) was rude and defensive. She wasn't shocked my money was missing. I believe it's because she had taken it. The management told me they couldn't prove I had money in my purse. However, with their lack of surveillance , they can't prove I didn't. Who speaks to there guest like that? Why would someone assume I'd be here for 5 days, staying at the Hilton, with no money? I don't believe they don't have cameras in these areas. They claim they have no camera showing in the hallways, so once my purse left that lobby they have no record of what hotel personnel did with my purse. Why don't they have insurance for situations like this--theft by hotel staff/personnel? Are the security staff bonded? These questions were refused to be answered by the hotel management. Once I got back to California, they won't return my phone calls, nor have I received any paperwork of my horrible ordeal. I want to be reimbursed or at least receive a credit to my daughter's for the money she paid for my room (room 522). I did file a police report but I don't even know what became of that, because I actually didn't see who took my money. I'm still waiting to receive the results of the investigation. I spoke to General Manager Chris Hosmer several times during my stay but once I returned home, he has yet to return my calls and I fear his promise of helping gather my police report will also be in vain. It seems like everyone just waited me out till I went home. If anyone knows what I can do please let me know. Hilton Security stole my money. Based on their own video footage and testimony from the lobby concierge, only hotel personnel were in possession of my purse when I accidentally left it. They never offered to compensate me. I have been robbed by the Hilton hotel twice over. First of my literal money and second of an amazing experience I should have had with my daughter during one of the best moments of her life. I spent the morning of her wedding day speaking to managers and going around in circles. I'm very disappointed. I'm hoping I'll be able to update this review with a positive rating but for now, I'm waiting for the Hilton to right this wrong. read more

Considering how TERRIBLE this hotel was it is easier for me to put all the issues in numerical list order: 1. Terrible Service After asking questions at the front desk the employee always gave an eye roll and gave a sarcastic response to anything we would ask 2. So much for a "non-smoking" hotel Every single floor and room you have a strong smell of smoke. I personally get sick from the sell of smoke so it was a very uncomfortable experience 3. This will be the only positive thing I will be adding. It was very convenient to Penn Station. We were here for a family vacation to NYC so being that close to the train station that goes directly to the city. This is the only reason I would give it a 2 star review 4. Ridiculously over price. That morning we went to the Cafe that they have. We ordered 4 of the cheapest meals and 4 waters and the total ended out to be almost $60. Despite the terrible price our waiter also just left her shift mid dinning slowing everything down dramatically. 5. Hotel Credits. As a diamond member we got $24 credits. After going to the little shop with there wide variety of "nuts" and even more "nuts" with the exception of water we were told that we can NOT use hotel credits to purchase anything but can only be used in the Cafe. At every other hotel that I've stayed at they allowed hotel credits to be spent on hotel items like nuts. 6. Room service. So we stayed at thus hell hole for about 2 days so our room was a little messy so we called the desk ( big mistake ) to see if we could get a clean up service. The desk had the nerve to say "we don't do room service on weekends". I do NOT recommend staying at this hotel. read more

Where do I begin? No free cookie upon check in.. No wifi. The walkway was closed, nothing was open and we had to walk over to the bus station for breakfast which we were hounded by homeless people. I reserved a king size bed and got to the hotel and they told me only doubles were available. There were socks on the smoke detectors in the room upon arrival. Housekeeping never came to clean the room the three days we were there. Nothing but a horrible experience. Save your money. read more

This location used to be a Hilton and now is a DoubleTree by Hilton. The best part of my stay was the warm chocolate chip cookie! The hotel is in a convenient location near to Newark Penn Train Station. This was perfect to get into Manhattan. It's very close to Newark airport. The hotel offers a free shuttle from and to the airport. It is also close to nice restaurants and the performance center. The room was basic and clean. I observed some cosmetic wear and tear, but overall the room was functional. read more

Health Concerns - bed bugs I traveled to this hotel for a week on business. Upon check-in the cleanliness of the room was not satisfactory. The bathroom curtain smelled of mildew, long black hair on my towels and an overall poor quality of how the room was maintained. My 5 colleagues all had similar experiences with their rooms, including 1 of them changing rooms due to the smell. The first morning I woke up with bites on my leg. I didn't think too much of it due to summer months. Morning 2 I woke up with more bites on the back of my leg (in a line) and was told to check under the sheet from a colleague. I lifted it and sure enough, found brown droppings and a yellow stain. I immediately went to the front desk to complain. The receptionists were helpful and immediately got a manager. The manager had a dismissive demeanor and told me they were going to inspect the room. She returned 15 minutes later to inform me that there was no bed bugs. I asked what the droppings were on my mattress and she said "plastic." I asked about the small yellow stain (also indicative of bed bugs) and she said it was just a stain. She took zero accountability and offered no support to the situation. Per their policy, I met with a security guard and had to provide an incident report. One hour later I moved my belongings to a new room for my final night. My biggest concern is that management took no responsibility to an obvious and serious health issue. I feel bad for the next person to stay in the room. Picture attached is the droppings found which were shown to management. Also when I returned to the room it was clear the bed had not been stripped any further than what I did to initially check. Their "inspection" was clearly not through, if completed at all. I will absolutely will be telling my company to remove this Hotel from suggested use for future travel. read more

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Not a shining example of what a Hilton property should be. The people are friendly enough (although don't really acknowledge your status at all... you generally at least get a thank you for being a lifetime Diamond). That said, they were nice. But.. then you must trek to your room. They are very dated. Thats the best that I can muster as far as a description. The muck on the iron suggests that maybe no one there really even needed to use it? Either that, or they never really check them to see when they need to be replaced. For me, this resulted in permanent black sticky stuff on the towel I used to attempt to clean it. My shower also seemed to have a little more hair than expected... i could have done without the fear or worrying about how well the room was cleaned. The positives: the power worked, its close to the train station, and it has a decent bar. read more

I see as I opened this review that they are a 2.5 star hotel. They might be worthy of two stars only even before we checked in. Apparently all rooms are available at 3pm, no early check in's. They hold all rooms until 3pm, even though Hilton says on their reservation line(when we booked at that you can check in early. I'm not sure how all rooms are ready at the same time? Do they have one room service for each room and they all get done at the same time? Interesting. Anyway, Doubletree gets a 2 star, and after we get our room, I'll see if it makes me reconsider. Maybe i should just stay at Hilton's and leave the Doubletree to a past experience? Or maybe just start staying at Marriott branded hotels. UPDATE: I've added a star because the convenience to the train station. However, barely a 3-star...the girl at the front desk needs an attitude adjustment. She may not realize she is in the customer service business and relationships and hospitality are the basis of that industry. On the other hand, the gentleman next to her has superior customer service. Maybe a reflection of the management. The room, maybe a 2-star room. Carpet stained and worn to the point of needing replacement. The cracks in the ceiling/walls are bad. Mildew in the bathroom. Seems like this hotel needs some maintenance and TLC. The hallway was nasty, 8th floor. Don't walk around without your shoes on. Maybe vomit, maybe food? Don't know but the stains are bad. The elevators are old and need some maintenance (considering I'm an elevator program manager for over 7,000 elevators). Parking is BS, to park at the hotel, 1:10pm to 8:30am was $36. Ridiculous. The other side of Penn Station is $20/for up to 24 hours. Sucks to notice after we left, maybe Doubletree could lower their price for their guests or offer that option when checking in. Just a thought. In all, if proximity is all you're looking for and ease of getting into the city, this is a great option. Otherwise, look for a different Hilton or another brand all together. read more

Sleeping in a parking lot in Jersey because Double Tree gave our room away. Have no idea where I am. Yes I had a confirmation number. No phone call no email. Just ya we gave it away because your card didn't work. Bullshit!!!! Could have called!! On you if we are killed out here. Can't find anything else. read more

DO NOT STAY HERE UNLESS YOU WANT TO GET RIPPED OFF! The ONLY good thing about this hotel is the proximity to Newark Penn Station, but you could easily find a better hotel that is walking distance. They charged me twice for the worst pizza I have ever had. They wanted to charge $12 just to bring it to the room on top of the already ridiculous price. So I walked down to get it and paid for it there. Well, guess what? Then they also took the money for the pizza and the delivery fee out of my deposit! Speaking of the deposit...I did not get it back. I left the room almost as it was when I got there, so there's no reason I shouldn't have gotten it back. When I tried to call them and sort it out, they kept transferring me to different people and voicemails. I had to call repeatedly until I got someone finally. I was already frustrated by this point. Then they were very rude and unprofessional. I AM THE GUEST! YOU are the one who's on the job. Customer satisfaction should be your top priority, but I guess not here. And don't even bother trying to talk to the manager, Janelle, at all. She was probably the rudest, cattiest one of them all. I don't know if she is on a power trip because she thinks she's hot stuff because she's a manager or what, but I don't appreciate being talked down to like I'm an idiot. And she kept talking over me so I couldn't get a word in like we were on a reality tv show where everyone is in each other's faces talking at the same time. I finally lost my temper and said, "Shut up!" and then she said the conversation was over. So she's allowed to talk over the guest with a catty attitude and if they don't like it, then the conversation is over? I have NEVER IN MY LIFE had ANY problems with a hotel. I have NEVER had to argue with hotel staff. And I have NEVER left a bad review. But I feel so wronged and I want to warn anyone else who's thinking of staying there. You might not get your deposit back. You might get double-charged for things. Everything is already overpriced to begin with. The staff act like immature mean girls in high school and have no desire to resolve issues that arise. They will just act like any problem that happens is on you. Save yourself the trouble and stay somewhere else. Unless you enjoy making phone calls for hours, trying to get your deposit back and erroneous charges removed, only to ultimately get hung up without having the problem resolved. EDIT: I have seen many other reviews that complained about the same issues I had (especially the rude staff, except Eric) on sites like hotels.com and tripadvisor. Please listen to them! I will be putting my review on as many sites as possible because that is the only justice I will get in this situation. read more

Good hotel. Clean. Great location for public transit. There is a Walgreens within walking distance. The front desk was friendly. The mini fridge was barely cold though. Bed is very soft, so if you like a firmer bed, you'll wake up sore. read more

This hotel only gets 3 stars because of its location. It's located right in Penn Station so you don't even have to go outside to access the trains. There are also cafes, shops and restaurants right inside which are convenient, and the hotel restaurant/bar is pretty good. The rooms are old and outdated. But if you're looking for somewhere to rest your head it's not bad. It feels safe and secure. read more