I recently had the pleasure of working with Morgan Jewelers and I am beyond impressed. I needed a…read morecustom piece of jewelry on a very tight timeline, and they went above and beyond to make it happen. I brought in an engagement ring that I wanted to redesign + reuse some elements of it to create my wedding band - complicated to say the least, Morgan Jeweler's made it easy and it was reasonably priced! From the warm welcome to the patient design process, their attention to detail was outstanding. The final piece exceeded my expectations in every way. If you're looking for a jeweler who is skilled and truly cares about their clients, I highly recommend Morgan Jewelers! Their exceptional service has made me a loyal customer for life. Thank you for creating something truly remarkable!

They are very friendly and long time residents of the area. They are a little pricy, but I would…read morerather support a local business than a large chain. We had a ring resized and they did a good job.

Was busy when I went in but they resized my ring quickly, about a week, and at a decent price!…read moreThanks!

Friendly service. Informative and thoughtful about the process. Love the results for both pieces!read more

Back In the beginning of April my friend was looking for a locket that she could engrave her…read moreinitials on and put her in. We went to NH one jewelry store was very nice we shop there often they just did not have anything the other the sales person was very young and rude. So we left and decided we would go on a search for a locket. On the way home I thought about Royal Jewelers. We had never been to the store but someone I know spoke very highly of it. So I called the store explained what we were looking for. The saleswoman sounded excited as she said they had just the locket they had it for awhile. We asked Margaret to hold it for us. We went a few days later and it was exactly what my friend wanted-mind you this was a small purchase under $500. Margaret treated us like we were buying an expensive piece. She was so helpful and genuine. My friend purchased it and they had it engraved it came out perfectly and before the engraving was authorized Margaret sent an example over. The store is very beautiful, and Margaret is a gem herself. It was a great experience, we will be back.

Absolutely avoid this business. I cannot caution you strongly enough. Absolute incompetence verging…read moreon malpractice. They're just there to push metal and rocks with no genuine concern for the customer. My wife went to Royal Jewelers with her engagement ring and the ring marking the birth of our daughter. She's had them for 27 and 24 years, and she left with both rings destroyed and needing to be rebuilt from scratch. The rings were joined together and she wore them often, but this past time she wasn't able to easily remove them. She wanted them resized and expected they would remove them by cutting them, easing them off and then add a small section to make them larger. Instead, after they were cut, their senior "expert jeweler" went after them with two pairs of pliers like he was using the "Jaws of Life" and tore open a 1/2-inch gap in the ring putting sharp bends and scratches all around the ring, including hard bends in the settings and basically destroying the entire ring set. Now she's home in tears with her ring, absolutely ruined by this yahoo, and needing it to be rebuilt from scratch. To make their failure even more painful for us, the ring was originally made by a good friend of ours who has since passed away. He was an actual professional jeweler that I'm certain could have easily have managed this task. When I called to speak with this jeweler, I got a complete song and dance of "Well I had to be careful not to cut her finger with the sharp edges" and "I told her some of the set stones may come a little loose". Seriously? He should have told her "I'm going to open up your ring like a pinata and you will never wear it again." And the nonchalant attitude of not my problem "well these things can happen" I got from him on the phone was beyond the pale. He could have easily slipped a thin strip of stainless steel under the cut to protect her and eased the ring off. Or, he could have cut the ring on both the left and right side so it would come off in two pieces. This is a simple job that just needs some care and can be done in many ways. Royal could have done better with bolt cutters! So, I would say to any potential customer, Royal Jewelers may be suitable for retailing pre-manufactured items or working on costume jewelry, but for anything with sentimental or monetary value just stay away. And to Royal Jewelers, I just say this, if you cannot do a job right, then just say so and don't take the job.

Yosef is absolutely wonderful. Not only is he honest and personable, he is extremely knowledgeable…read moreand his prices are very fair. I have had 4 rings sized by him and they were ready in 2 hours! Wonderful customer service. Highly recommended!

you will be very dazzled at the selection in this store!!! we have had several transactions with…read moreMamadou and his Staff. Every purchase was wonderful - most fairly priced and excellent quality. We have also had 2 diamond rings reset and the work is perfect. we brought a sterling silver set that was part of an estate and they were very fair in the price to my offered. Bill and I are delighted to Reccommend them. This store has been established for over 20 years. they are trustworthy and the inventory is elegant.

My family has been using Linda's for jewelry repairs, adjustments and cleanings, in addition to…read moreplenty of watch battery replacements. They are trustworthy and friendly, and much more personalized in their service as opposed to pushy like the big name mall stores.

Had several chains repaired and I had my dad's diamond put into a pendant and it came out…read morebeautiful. Quality work and reasonable. It's my go to place from now on

DON'T MAKE THE SAME MISTAKE WE DID - GO SOMEWHERE ELSE…read more My wife and I brought in a gold chain for a simple repair that took less than five minutes. We were charged $35. The exact same spot broke the very next day. We called and were told, "No problem--bring it back in." But when I returned, the owner--without even examining it up close--claimed it was a "different area" and demanded another $35. He was rude, condescending, and completely dismissive. Given the number of similar negative reviews, this clearly isn't an isolated incident. When the owner inevitably responds with excuses or denials, please be assured: this is EXACTLY what happened. (Note: We brought it to another jeweler in the same plaza who fixed it properly--for just $15.)

Raffi was very kind and respectful. He was able to resize my engagement ring within an hour. I am…read moreso happy and will definitely be back in the future!

Charly provided exceptional customer service. Regardless of my inquiries, he promptly and…read morecomprehensively answered them. It's rare to encounter such outstanding customer service these days, and Charly's response to an email I sent while he was on vacation was truly remarkable. I deeply appreciate his efforts and dedication. HIGHLY RECOMMEND

I can't recommend Emerald Jewelers highly enough! I would give six stars if I could…read more I have a ring which was given to me years ago by a very dear relative who has since passed away. In the past a prong had broken and been repaired by another jeweler, but recently the ring broke again and needed repair. I didn't want to return to the previous place so I looked far and wide for a reputable jewelry repair person. Because the ring is over 100 years old and the setting is complicated, I wasn't sure that it could be repaired. I kept it in a box and was sad that I couldn't wear it. After consulting lots of recommendations and reviews, one jeweler really stood out in terms of customer happiness: Emerald Jewelers in Salem, in Tuscan Village. I brought my ring in last week and was greeted by very kind staff who made me feel really comfortable. Charly the owner is clearly an expert at what he does: he gave his honest assessment and several repair open options and offered several price points. He also noted that the ring was a half size too small and my wedding ring was a half size too large, and ordered to size and refinish both. I went with the more extensive repair and I'm extremely happy that I did. The band was replaced and stones reset in the intricate settings which were rebuilt The rings are white gold and they were also refinished with rhodium plating. All of this took many hours of work, but my rings were ready in less than a week. I was astonished when I picked them up: they retained the same antique style and design but they looked brand new! I'm sure my ring has not looked so beautiful in 100 years. The band is much thicker and wider, and both rings fit perfectly and look amazing together now that they're the correct sizes. I can't believe this is the same ring! I noticed that the store had many beautiful items for sale as well, and that Charly took the time to really talk to every customer who came in: several seemed like repeat customers and I can certainly understand why. I highly recommend Emerald Jewelers. If you have any jewelry sitting in a box needing repair, bring it in, you'll be happy you did!

Andrew assisted me in obtaining a difficult-to-get Rolex watch. He did so within a few days,…read morechecked it out, and sent it to my home within a week. He was a delight to work with, and I highly recommend him to anyone looking for an honest and respectful jeweler.

Last year I had a positive experience with A&E on a pair of earrings for my wife. This year I…read morereturned to upgrade the stones in a 20 year old ring for our anniversary. I have to say that Andy and his staff really stepped up to make this change over a positive experience. Thank you.