Absolutely avoid this business. I cannot caution you strongly enough. Absolute incompetence verging on malpractice. They're just there to push metal and rocks with no genuine concern for the customer. My wife went to Royal Jewelers with her engagement ring and the ring marking the birth of our daughter. She's had them for 27 and 24 years, and she left with both rings destroyed and needing to be rebuilt from scratch. The rings were joined together and she wore them often, but this past time she wasn't able to easily remove them. She wanted them resized and expected they would remove them by cutting them, easing them off and then add a small section to make them larger. Instead, after they were cut, their senior "expert jeweler" went after them with two pairs of pliers like he was using the "Jaws of Life" and tore open a 1/2-inch gap in the ring putting sharp bends and scratches all around the ring, including hard bends in the settings and basically destroying the entire ring set. Now she's home in tears with her ring, absolutely ruined by this yahoo, and needing it to be rebuilt from scratch. To make their failure even more painful for us, the ring was originally made by a good friend of ours who has since passed away. He was an actual professional jeweler that I'm certain could have easily have managed this task. When I called to speak with this jeweler, I got a complete song and dance of "Well I had to be careful not to cut her finger with the sharp edges" and "I told her some of the set stones may come a little loose". Seriously? He should have told her "I'm going to open up your ring like a pinata and you will never wear it again." And the nonchalant attitude of not my problem "well these things can happen" I got from him on the phone was beyond the pale. He could have easily slipped a thin strip of stainless steel under the cut to protect her and eased the ring off. Or, he could have cut the ring on both the left and right side so it would come off in two pieces. This is a simple job that just needs some care and can be done in many ways. Royal could have done better with bolt cutters! So, I would say to any potential customer, Royal Jewelers may be suitable for retailing pre-manufactured items or working on costume jewelry, but for anything with sentimental or monetary value just stay away. And to Royal Jewelers, I just say this, if you cannot do a job right, then just say so and don't take the job. read more

Royal Jewelers - Be very selective in what you bring them to work on. - Jewelry Near Me - Andover, Massachusetts

Avoid at all cost. Horrible. Overpriced and not worth it. Terrible customer service. Go elsewhere.

I went to Royal's to shop for engagement rings for my (now) fiance, and I cannot say enough positive things about my experience. The attention-to-detail, the breadth of knowledge, and amount of amazing options for diamond rings were second to none at Royals. The President, Giao, helped me find the perfect ring over the course of a few weeks, and was in constant communication with me around lead times, costs, and everything else to expect during the process. It's safe to say that my fiance, Alicia, and I will be returning to Royals in the future for our wedding bans for our big day, and I have already began inquiring about new watches as Royal's is the best in the business. Thank you so much to Giao, and the entire Royal Jewelers Team for an exceptional experience. -Brendan read more

Just bought a limited edition seiko watch from them. It was the least expensive watch they had on their site at $350 but it fit my style. I ordered a couple of days ago and today a beautiful package arrived at my door. It was wrapped. Had a personal note and card. So much attention to detail. And I see most of the watches they sell are many thousands more. As a business owner and consumer I feel very special doing business with them and am looking forward to building a relationship as I expand my collection read more

Royal Jewelers - Packaging - Jewelry Near Me - Andover, Massachusetts

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When shopping for engagement rings, our first stop was Royal Jewelers on the recommendation of my cousin who has shopped there for years. We quickly found out we didn't need to go anywhere else. Paula and her exceptional staff custom designed the perfect ring for us! We could not be happier with our experience. It was obvious from the very beginning that Paula really cares about her customers. For that reason, we will never go anywhere else! Thank you for making our dream come true! read more

Royal Jewelers - Jewelry Near Me - Andover, Massachusetts

I came in here to have a watch fitted that I had bought elsewhere and the employees were very knowledgeable and helpful! They have a great selection of watches and a friendly atmosphere. read more

I'm sure these people are GREAT to deal with if you're looking to make a big-ticket purchase and don't do your homework in terms of comparison shopping. But their prices are VERY inflated, as with most businesses in Andover. My brother lives in DC and collects watches, and he says Royal's prices are way too high. And definitely forget about bringing them any repair jobs, like watch batteries. They'll either ignore you, charge you a fortune, or tell you that your 6-month-old, $20 Target watch "needs to have the movement cleaned," which will cost more than you paid for the watch! I once asked them for a quote to re-size a ring, and their quote was double what Maine Gold & Silver told me -- and Maine G&S did a great job. read more

Royal Jewelers is a family run and operated luxury business since 1948. I had the immense pleasure to have visited their store in Andover and had a wonderful experience. During this unprecedented time of COVID-19, they were able to craft an environment that is both comfortable and personal. Associates wear face shields and masks, following CDC protocols for proper handling and sanitation. The associate I worked with was Dan. He was extremely helpful with my inquiry on timepieces. Attentive, patient, and knowledgeable, I was even more impressed that he took the time to help me on his day off ( since the associates are not commission based) to help me find/purchase a Grand Seiko. Royal Jewelers is the only authorized dealer of Grand Seiko watches( my personal favorite timepiece) in MA. I have had multiple experiences both online and in person at authorized dealers of Grand Seiko in NYC, Texas and Florida but never had the as thorough enjoyable of an experience as I had with Dan at Royal Jewelers. I would highly recommend him to anyone. I also had a brief opportunity to speak with one of the owners of the shop. He was friendly and pleasant to speak with. I was impressed with the care he has for his business. It is rare these days to find people who truly love what they do and at Royal Jewelers, you could tell that they care about the customer and the services they provide. I've purchased several timepieces before ( mainly Rolex and Omega) and Royal Jewelers is without a doubt the best luxury watch shopping experience I have had. If you are in the market for luxury watches, ask for Dan and he'll hook you up. You should visit Royal Jewelers. read more

I can't say enough great things about Royal Jewelers. I was looking for a custom piece after the birth of my baby girl and I couldn't find exactly what I was looking for online. Royal Jewelers brought my vision to life and Caroline was so great to work with. She was professional, knowledgeable, and helped work with my budget while also creating a piece that checked every box! The turnaround time for my piece was quick and it came out beautifully. 5 stars all around! read more

I live in New York and worked with Giao to design an engagement ring almost entirely remotely; I could not have been more impressed! As a novice jewelry buyer, she helped educate me extensively on the the process and everything I needed to know. She assisted me throughout each step including selecting a center stone, side stones, and a setting, always showing me multiple options and helping me navigate each decision. When I was able to make it into the shop to make the final selections, she had everything I needed in place to maximize my visit giving me confidence in my choices. I always felt like a top priority, and she was incredibly responsive, quickly instilling trust in her and Royal Jewelers. Most importantly, she helped make an intimidating process seamless and easy. Thanks to Giao, Steven, and Paula for all of your help--my fiancé loves her new ring! read more

Royal Jewelers - Jewelry Near Me - Andover, Massachusetts

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Let's be honest, high-end jewelry stores can be intimidating. Are they going to be pushy? Will I simply be ignored? At Royal, the answer is no and oh, heck no! I've never met a warmer, more down to Earth group of people at any jeweler. Half of the fun of shopping at Royal is catching up with the great staff. And they genuinely care about you, too. Not just a sale. Steve, the owner, is an exceptional salesman in the best sense of the word. He's there to advise, give suggestions, and to listen to what the customer wants. It's a rare skill, but he's gathered a team that knows first and foremost how to *listen* to people. And when you're making an investment in jewelry or watches, being listened to is the most important skill a sales advisor has. Do yourself a favor. When it's time to celebrate one of life's moments, step into Royal Jewelers, strike up a conversation and prepare to have the time of your life. read more

I purchased a timepiece from Royal this week and the service was impeccable. First, a special thank you to Daniel who was very patient with me as I made my decision and walked me through the entire process from start to finish. He answered my calls and my texts. If any of you have ever made a large purchase over the phone and or online, you will appreciate how helpful it is to have someone promptly responding to your calls, even on weekends. I purchased the timepiece on Tuesday and it showed up at my door on Friday. First rate establishment, nothing but praise for this place. I will definitely be coming back here again. read more

I have 3 Hearts on Fire diamond rings that were in need of some TLC! I ended up getting connected with Dina and this business is so incredibly understanding and accommodating! I ended up driving the hour from my house on a day they were supposed to be open but were closed for a deep clean. Dina mailed me a box to send my rings to her in, took my payment over the phone and even mailed them back to me overnight once they were finished. She was great communicating through the whole process and I will come back to these amazing people and amazing business over and over again for my HOF needs. Thank you so much! read more

Royal Jewelers - HOF rings, purchased in 2007 and 2009 look brand new after some TLC from Royal Jewelers! - Jewelry Near Me - Andover, Massachusetts

These folks have repeatedly sent infinite spam to me and will buy/sell trade your information from other vendors. "Wellendorf" aka Royal Jewelers Andover, MA: buyer beware. read more

This is a great family business. It's been the trusted source for jewelry in my family for decades. read more

Royal Jewelers - This is the left rear of the store. - Jewelry Near Me - Andover, Massachusetts

Went there because I thought they were reputable...however, I simply wanted to have my mothers engagement ring sized ( smaller) to fit my finger. They said,.oh, the gold is too fine, may not be able to size it. Oh, & the prongs are worn out. Gee, that's funny, this ring pretty much has sat in the box since 1957..she hardly ever wore it. Then they wanted me to take the diamond out, & put it in a different setting..thereby giving me an estimate of $600-$700...I said I'll think about it. Drove down to Reading, went to Simms,..he sized me,..no problem. I asked,..how do the prongs look? They are good!..Yea, my Mom hardly ever wore the ring....$45... Very disheartening,...it really bothers me when people try to take advantage. read more

My son recently got married. I wanted to get my wife a piece of jewelry to mark the occasion. I decided on a ring from the David Yurman collection. I did some research and found that Royal jewelers is the only dealer in the area the carried Yurman. I went in and they had the ring I wanted but not in the size I needed. They said they could order the ring but that wouldnt work for me as I was leaving the next morning for Florida (destination wedding). They called over their jeweler and he said he could size the ring for me. It was 1:00pm they told me to come back at 5:00 and they would have the ring for me. I returned at 5:00 and the ring was ready. I brought it to my sons wedding and presented it to my wife who loved it. The people at Royal Jewelers were so accomodating and went out of thier way to make this happen for me. In a day when customer service is less than it should be they set the bar for businesses in the area. Thank you for the part that you played in making my sons wedding a memorable occasion for me and my wife. read more

I had a damaged watch band on my Audemars Piguet (a brand they don't sell at Royal and have absolutely no obligation to help me fix). When I contacted AP for help they said i could ship the watch to a Florida and they would repair and ship back to me. No thanks! I emailed Bill at Royal and he said they could swap the bands no problem, for a small fee. Well I finally had a chance to get down there and get it done and the watchmaker on site swapped my band in five minutes, shook my hand and said thank you, and wouldn't take any money for it. Again, I stress this isn't a watch they sold me OR a brand they even carry but they still serviced it with a smile. Definitely makes me want to support them in future purchases. Thank you for the great service today. read more

Amazing staff & Paula the owner was also amazing.. I love my new ring!! read more

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After searching high and low for a reputable jeweler to give me an honest appraisal on a vintage gold and precious stone bracelet I was fortunate enough to find Royal Jewelers. Not only was owner Paula Leed friendly and knowledgeable, she worked hard to get the bracelet sold at a very fair price. I'm thrilled !! Royal Jewelers has an amazing selection of beautiful jewelry in all price ranges. I cannot wait to go back and shop!! read more

I wanted to get engaged but did not want to go ring shopping because I'm the guy that needs to do a ton of research to make sure I'm not getting scammed because I read and heard several stories that raised my awareness. I went to at least 11 or 12 jewlery places that were either very well-known or recommended. I didn't want to overpay and wanted to get the best ring for my money. When I compared all the different aspects of the ringto the other places I ended up getting a slightly larger diamond that was a higher quality and GSI rated than the other places I went. Forgetting all of that for a moment, I did not want the first step toward my engagement to be stressful and regrettable. I have to say that the overall experience in dealing with Paula & Giao was priceless in itself. I'm that guy that asked to pull out all the chart comparisons and everything. They were the only jewelry store that did not have some gimmick or special that ended that day. In fact I was encouraged to think about it and make sure that what I was taking was perfect. The complements my fiancé has gotten on her ring, unsolicited, is amazing. In the end I could not ask for more. I not only received the best price quality combination but an overall an amazingly pleasant buying experience that I did not know could exist in today's business world. read more

Gil was everything you'd want or need in a salesman, ask for him by name if you are looking to make any jewelry purchases. Great selection of merchandise in the store and Gil delivers excellent customer service. read more

Royal Jewelers - Loving my beautiful David Yurman bracelet! Thank you Royal for the excellent selection and Gil for great customer service. - Jewelry Near Me - Andover, Massachusetts

Royal Jewelers is AWESOME! It's pretty much the only place my family and I come for jewelry. It is a family business owned by a brother and sister team. Steve (one of the owners) has gone ABOVE and BEYOND to find me pieces that I've had a hard time finding! There is such a laid back, relaxed yet ELEGANT vibe here. All of the staff are super friendly and knowledgeable. Definitely my go to place for jewels!!! read more

The highlight of my summer was getting engaged and during Royal's summer sale! This was the first place my fiancé and I looked for rings and it was obvious it was going to be the last. They had posted all their "sale" jewelry on their website, and after months of trolling their Facebook page I had a half dozen rings, some on sale and some not, that I knew I had to try on and see if they were "my ring." I was greeted with a smile and immediately felt comfortable talking what I liked and also our budget. I worked with Giao and she made it so effortless. She was so educated and had answers to all of our questions. We ended up deciding on a ring from their summer sale and got a such a stunning piece for a stellar price. We, just today, stopped by again to browse wedding bands and worked with Nolan. Again, the decision felt effortless. There is so much to choose from, but the associates have such an eye and listen to what you say that choices are quickly narrowed down and your pick is easy. I had always thought Royal was COMPLETELY out of our budget, but don't be fooled... There is something for everyone. I found my perfect ring, our perfect wedding bands, and can now say we have a "jeweler." I'd like to also add that I had emailed Giao for an appraisal and also had a few questions after I had taken the ring home. All emails were promptly answered, as was the appraisal emailed and sent by mail. We couldn't be happier and we will return. read more

Royal Jewelers - Engagement Ring and Wedding Band. - Jewelry Near Me - Andover, Massachusetts

Royal Jewelers is fantastic. My engagement ring (which I have had for 5 years) might just be, aside from my husband, my favorite thing in the world. Having worn it every day for five years the Rhodium plating over the white gold had worn off and the platinum prongs were getting loose so having it fixed was a must. The thought of having to leave it anywhere was nerve-wracking to say the least. The staff was super friendly and knowledgeable. They made me feel very comfortable with my decision to have the ring fixed. The clerk talked me into having my wedding band done at the same time so they would match and he was absolutely right. The quoted time to get the services performed was two weeks. They called four days early to let me know that my rings were all set. I could not believe how wonderful they looked when I picked them up. They looked brand new! I will be back to purchase something pretty very soon! read more

I can't say enough positive things about Paula and the rest of the staff at Royal Jewelers. I was looking for a necklace with my son's name or initials on it, and Paula knew just what we were looking for. She selected a gorgeous 18k gold Roberto Coin necklace that has his first initial in small diamonds. I am obsessed with it! I'm so happy with my purchase and wouldn't hesitate to return to Royal Jewelers in the future. read more

I had to have a clasp changed on my necklace because the spring was sprung. Dina is amazing as well as the entire team at Royal Jewelers is professional and engaging. They listen to the customers wants and committed to fulfilling needs and resolving issues. I highly recommend Royal Jewelers for all you jewelry needs. read more

I have purchased two highly demanded watches here and even during COVID, their service is outstanding. Bill, the watch guy, is truly an expert has has a passion for the craft which is really refreshing. I have also used their service center and that was amazing as well. Without writing a book about all the pleasant experiences I have had, go there yourself and see what I mean. You won't be disappointed. read more

Today I had the BEST experience at Royal Jewelers in Andover. At the recommendation of a friend, my husband and I made an appointment to meet with Paula. I was looking for a new wedding band, but was not sure what I really wanted. Paula was so helpful and showed us quite an array of diamond rings and bands. So many choices with one being more beautiful than the next! Quite a dilemma. With her expertise, I found the perfect one!!! I also want to add that the associates were smiling, extremely friendly, and helpful. If you want to be treated right, Royal Jewelers is the place to go to find that special piece of jewelry. You won't be disappointed... We will be back read more

Royal Jewelers is the best! I worked with Giao twice this past year and both times she was extremely helpful, knowledgable, and gracious. She spent so much time with us and really listened to help find the perfect match for what we were looking for. I never once felt like I was being "sold" anything. Instead, it felt like Giao was really there to help. The selection of jewelry is extensive and beautiful. I would highly recommend! read more

Going to one of the scariest places on Earth today. It has bright shiny things that make Honeybunch light up and smile from ear to ear. The selection is over the top and the service is second to none. She will find something that no one else would every offer since she loves one off pieces. Paula Leed and her brother Steven are the owners of Royal Jewelers and have been helpings me find stuff since 1999. I wish every company was mandated to have their employees sit down with her and learn about selling and customer service throughout any industry. Off to Royal Jewelers in Andover on Christmas Eve Eve. Merry Merry Kids read more

During the COVID lockdown, I called the store seeking a particular watch and received an answering service. To my surprise I received a call back in just a few moments and more surprisingly, it was the Owner who called! Needless to say, Steve is a top notch guy and incredibly attentive to his customers, with customer success being his priority! They sourced the watch for me and made the transaction efficient and effortless. Gaio, the company's President, and her team are absolute rockstars going above and beyond most organizations with which I deal. They're customer service is unmatched and the attention to every detail reflects their passion for this industry and, the pride they take during any discussion or transaction. This is the only jewelry store I'll ever need to shop with again - if you haven't checked them out, do yourself a favor! read more

I made an appointment for an appraisal of a very expensive piece of jewelry. When I arrived for my appointment I was kept waiting (why have an appointment?). I was then told me my jewelry needed to be cleaned and I would have to leave it to be cleaned and appraised. Cleaning takes about 5 minutes! Who would leave an expensive piece of jewelry? read more

I came across Royal Jewelers when I was looking for a recently released Grand Seiko limited edition watch. Bill responses very quickly to my email and was very knowledgeable. I stopped by a few days later and picked up the watch. I was super happy with the experience. They clearly actually care about watches and collecting which is a welcome change from many other watch stores. Definitely worth the trip. read more

In market for a Cartier watch, Royal is one outta few AD would response email "fast". It was a bit of hike from South Shore but well worth the driving. I was in/out like 30 mins with $6K+ purchase, Bill made my purchase experience A++. Store has great selection especially their Panerai & IWC, I doubt you will find them easy in Boston unless you wanna visit Tourneau. One thing I need to mention that most of their timepieces are wrapped with plastic protection which is a PLUS as I hate display models with careless hairlines. Royal became top of my to-go list on my watch-hunting. read more

Can't say enough about Paula, Steve and the staff at Royal Jewelers! I had bought my wife a necklace two years ago, eyeing a pair of earrings that went well with the necklace. I decided not to buy the earrings at that time. I walked in the day before Mother's Day this May, two years later, having not had the chance to get back in the store since. I was hoping that the earrings might still be available or possibly could have them ordered. I walk over to say hi to Paula, started to ask her about the earrings, she says she remembers the necklace and earrings and tells me she had set them aside for me. I think most jewelers might set them aside for a few weeks or months, and then put them back on display to sell them. I was truly floored! I bought the earrings and my wife was surprised and thrilled. Paula has always been able to find the most unique pieces that my wife loves. She remembers the pieces she has sold, and I'm sure that goes for every client! Priceless!! read more

Went in there to sell my 18 karat gold bracelet and they try to buy it from me for pennies. These idiots must think people don't have Internet or are clueless. SCUMBAGS. read more

i was assessing an online purchased diamond for setting and possible return and came to them for possible alternatives. their in-house expert didn't understand how GIA grades diamond colors, and claimed that a diamond with strong fluorescence impacts GIA grading (it doesn't). they are also severely overpriced, trying to sell me diamonds with EGL instead GIA certificates, when EGL diamonds are held to a much lower clarity/color standard in general. I had a 1.21ct/GIA triple excellent (heart and arrow verified by another jeweler)/E/VVS2/Strong fluorescence, and they tried to sell me EGL triple excellent/G/SI2/None of similar size for $500 less. unreal. scammy and overpriced, I would not recommend. read more

Bill and David are very kind and very attentive! I would not go anywhere else for fine watches and jewelry!!

This store is most disappointing and expensive (for the quality). I bought a ring a few years ago which has not held up as expected and when I brought it back within a few weeks they wanted to charge me to refinish it. I have also had watch batteries replaced, something that must be done by authorized dealers and again they charge too much, take too long and the batteries have a short life. I always see the rave reviews but just don't understand them. read more