Josh was amazing. Quick response, same day service. Could have charged me much much. Saved me…read moremoney, very honest, which is very important

Awesome service! Turns out it was just a power problem, not a broken pump--saved me a ton of time…read moreand cash. Got the pool timer fixed and rewired, and everything's swimmingly again. Highly recommend!

I am extremely happy with the work Kore and his team did on my pool and patio. They resurfaced the…read morepool, installed new tiles, and painted the pool deck and patio slab. The results are beautiful--my 20-year-old pool looks brand new. Kore was very attentive and made sure everything was done just the way I wanted. I highly recommend them! Kore is awesome!

Kori and his team are awesome. I got my pool resurfaced, skimmer replaced, lights replaced and deck…read morepainted and everything came out absolutely beautifully. They were also able to install a waterfall in the pool and it's gorgeous. Highly recommend this company for all of your pool needs.

Great service, very detailed analysis, was able to book us short notice & even dove into the pool…read moreto get up-close results. Received follow up information after, and gave us an estimate for potential issues. Feel confident with their work based on the phone call & details, and did use them to complete the work. They are very communicative, appreciated the follow up & they did a great job!

Welcome to a January through April 2026 story of "two-leak" leak detecting and leak stopping in my…read more40-year-old in-ground pool: Let's start with a make-sure note pertaining to ALD's warranty: Make sure to hire a pool repair company that Aaron's recommends when ALD detects a leak that requires repair that ALD is not set up to do. Read on for the story about two-leaks .... & ALD's warranty: During December 2025 and early January 2026, I noticed unusually rapid water level dropping in my pool; my pool-knowledgeable neighbor suggested that I ask ALD to detect the leaks. Over the phone ALD agreed with me that my pool's 0.39 inches per day rate of water level (averaged over a week during our cool & no-rain January) warranted a leak detection by their skilled colleagues. A few days later one of ALD's leak detection experts found a sizeable crack in sidewall of my pool and temporarily epoxy-patched it, cautioning me that this epoxy patch was only temporary and that I should seek a permanent repair by one of their approved contractors on a list that he gave me. During the next few days, the pool continued to leak at same rate as before this temporary patch, thus validating ALD's guidance to seek permanent repair from an ALD approved contractor. So, I did. Within a few days ALD's approved contractor Aquaworks permanently repaired the sidewall crack; during subsequent week the pool leaked at 85% of the leakage rate before this permanent repair, thus indicating that significant leaking persisted. So, ALD warranty time. After I informed ALD that significant leaking persisted and that I had retained an ALD-approved contractor to repair the crack that caused the first leak they detected, ALD promptly sent an expert to detect additional leaking. ALD's expert found that Aquaworks had properly sealed the wall crack, and he found a leak in the main drain at bottom of pool's deep end. After he carefully epoxy-plugged that main drain leak (scuba gear required!), my pool's rate of water level dropping during a warmer March week reduced to less than 0.2 inches per day, within a rate typically caused by evaporation. As of end of April, pool water level reduction rates remain at evaporation rates. Many thanks to ALD for their diligent and persistent efforts to find and fix two leaks that attacked my 40-year-old pool. Note to self (& other prospective ALD customers): Retain a pool repair company that ALD recommends when they find a leak that requires significant repair. Cooperate with ALD and they'll cooperate with you.

Kalvin and JOsh came to my house and gave me a quote for a ppol light I had out in that came out…read moreof the wall they gave me a free estimat and i called and accepted offer and they came back and installed a hew pool likght in a timely manner they worked neat and clean and were very polite I would reccomend this company for all your pool needs he even reolace the wiring

Josh and Kalvin came out today and replaced our pool pump and motor. The price was great and the…read morework they did was perfect. These are very knowledge and thoughtful guys. They took the time to explain everything. I highly recommend them.

I want to thank Sara, the sales representative because she always answered all my messages and…read moreresponded to all my questions and concerns. I am very pleased and happy for the resurfacing done to my pool. It looks beautiful and all my friends loved it. They did a great job and I am very happy of how it looks! The tile team and plastering were awesome. Gerry and his partner too which did the last inspection and explain us how to take care of the pool for the next 30 days. Overall, I would recommend them to others. They also, have competitive prices.

I contacted them after recommended by home Advisor. For a week I received reminders of my…read moreappointment. On the day of they did not show up and did not contact me. I called several of the numbers and got answering mch. that identified as the correct number. Still no call back

We evaluated 4 pool companies and selected Gracie pools for our pool renovation. We felt that…read morepricing was reasonable in comparison to the other proposals. Mike was a pleasure to work with. He and his team worked hard each day, and he was always responsive with our questions and communicated throughout. He was patient with our design decisions and collaborated on modifications needed to work with the expected challenges of a remodel of a 30 year old pool. We love our new pool, and would highly recommend Gracie Pools.

I live in Spring lake Hills Altamonte, FL After hiring Gracie pools under an agreed price contract…read moreto fix my popped pool, the owner took a 5k deposit. He came out a few times to drain the pool and noticed a few cracks developing. After, he claims its going to take an additional 17k and a complete pool removal. I found another professional pool company who came out and assessed the pool. His 20 years experience paid off! He's not only is fixing my pool for less but is also giving me a 5 year warranty. Gracie Pool owner claimed our contract was un-refundable. After threats of legal action, he agreed to give me 2,500 back. Extremely manipulative, would only call my wife with BS explanations. Do not hire!

I dropped my pool service and started servicing my pool myself over 8 years ago. During that time I…read moredealt with the standard issues Like yellow algae, etc., but recently my pool kept getting it. I always tested the water myself, but my wife said to take the water in to get properly tested and find out what's going on. I was apprehensive because I thought it was just a big scam to get you to come in and then load you up with hundreds of dollars worth of chemicals. Boy was I wrong. I brought my water in and met a young man named Cole who was the manager. He analyzed my water, gave me a printout and explained what was going on. He said that my cyanuric acid level was extremely high and the source of a lot of my problems, and that I would have to drain half of the water out of my pool and replace it with fresh water to cure the problem. Now I'm begging for hundreds of dollars in chemicals so I don't have to go through that, but there was no other option. I bit the bullet, followed his instructions, and my pool was back to normal. I never would have known had I not brought my water in for testing. I have now been taking my water in weekly and my pool has never looked better. Cole and Brittany take great care of me and when they recommend a chemical to buy and add I always listen. I only wish that I would have started going there years ago. I highly recommend them to anyone that has a pool and wants to keep it looking good, so hopefully you won't have to drain your pool like I had to.

I had a very disappointing experience at Leslie's Pool Supply. Last week, I spoke with a manager…read moreregarding a filter I purchased that caused my pool system to stop running. He told me I could return it for store credit. When I came back today, I stood at the front of the store for several minutes without anyone acknowledging me. After repeatedly calling out for assistance, Joey finally came out. I explained the situation, showed him my receipt, and provided the filter. He immediately accused me of bringing in an old filter and repeatedly insisted it wasn't theirs, despite the receipt proving otherwise. A manager named Mary came out and confirmed that the filter was in fact sold by Leslie's, but she and Joey continued insisting it looked "years old." Of course it looked dirty--I had installed it in a dirty pool, and the entire reason I was returning it was because it caused my system to stop working. I explained that I had no reason to try to deceive anyone over a $56 filter, but instead of handling the situation professionally, Mary began yelling at me and even pointed her finger in my face. At that point, I started recording because the interaction had become hostile. She then told me to leave the store, even though I had been the one treated disrespectfully throughout the encounter. Eventually, they issued the store credit that another manager had already approved, but because of the chaos I wasn't even able to complete the rest of my business, including having my pool water tested and purchasing chlorine. I expect better customer service and professionalism, especially from management. Questioning a return is one thing, but yelling at customers and treating them as though they are dishonest is completely unacceptable.