I dropped my pool service and started servicing my pool myself over 8 years ago. During that time I dealt with the standard issues Like yellow algae, etc., but recently my pool kept getting it. I always tested the water myself, but my wife said to take the water in to get properly tested and find out what's going on. I was apprehensive because I thought it was just a big scam to get you to come in and then load you up with hundreds of dollars worth of chemicals. Boy was I wrong. I brought my water in and met a young man named Cole who was the manager. He analyzed my water, gave me a printout and explained what was going on. He said that my cyanuric acid level was extremely high and the source of a lot of my problems, and that I would have to drain half of the water out of my pool and replace it with fresh water to cure the problem. Now I'm begging for hundreds of dollars in chemicals so I don't have to go through that, but there was no other option. I bit the bullet, followed his instructions, and my pool was back to normal. I never would have known had I not brought my water in for testing. I have now been taking my water in weekly and my pool has never looked better. Cole and Brittany take great care of me and when they recommend a chemical to buy and add I always listen. I only wish that I would have started going there years ago. I highly recommend them to anyone that has a pool and wants to keep it looking good, so hopefully you won't have to drain your pool like I had to. read more

I had a very disappointing experience at Leslie's Pool Supply. Last week, I spoke with a manager regarding a filter I purchased that caused my pool system to stop running. He told me I could return it for store credit. When I came back today, I stood at the front of the store for several minutes without anyone acknowledging me. After repeatedly calling out for assistance, Joey finally came out. I explained the situation, showed him my receipt, and provided the filter. He immediately accused me of bringing in an old filter and repeatedly insisted it wasn't theirs, despite the receipt proving otherwise. A manager named Mary came out and confirmed that the filter was in fact sold by Leslie's, but she and Joey continued insisting it looked "years old." Of course it looked dirty--I had installed it in a dirty pool, and the entire reason I was returning it was because it caused my system to stop working. I explained that I had no reason to try to deceive anyone over a $56 filter, but instead of handling the situation professionally, Mary began yelling at me and even pointed her finger in my face. At that point, I started recording because the interaction had become hostile. She then told me to leave the store, even though I had been the one treated disrespectfully throughout the encounter. Eventually, they issued the store credit that another manager had already approved, but because of the chaos I wasn't even able to complete the rest of my business, including having my pool water tested and purchasing chlorine. I expect better customer service and professionalism, especially from management. Questioning a return is one thing, but yelling at customers and treating them as though they are dishonest is completely unacceptable. read more

Love this store! Dylan and Steve really go above and beyond helping me and guiding me. I'm new to taking care of a salt water pool. They take their time to help me understand the steps. Love the free testing to find out where we are with what the pool needs. read more

I like the place. Tyler was friendly and understood my needs. I purchased an expensive vari speed pool pump and had some qualms about quality. things were good until the install this morning. This pump has an LCD control panel with a cover from the elements...that cover is 2/3 open and can't be closed the way it's mounted...and it's facing straight up into the sun...he showed me that and I said that is not what I want..and I'm not happy....but worse....the pump would not power up, and I was told I needed to get an electrician and Leslie's would come back "under warranty" after I got the electric fixed...I ran and got my meter and showed them there was power and he found they had forgotten to connect one wire inside the housing....I'm not a forceful, no-BS guy...I did not make them yank the whole thing out and do over. I paid my bill...but now doing a slow burn over I almost had a $300 electrician come over and tell me the problem was in the pump...#do not tell me you get what you pay for right now... read more

Leslie's Pool Supplies - Close up of Control cover as installed by professionals - Hot Tub & Pool Near Me - Altamonte Springs, Florida

Leslie's is one of the best pool supply stores i've been to in awhile. Especially this location. Brittany was extremely helpful and courteous to give me tips and got me exactly what i needed to keep my pool serviced. Cole, i think was his name, was also very helpful too! 5 stars does this store no justice, if i could give it 10 stars i absolutely would! . read more

Just bought my home and was excited about having a pool. When the pump stopped working I reached out to leslies. Took over a month to get an appointment, and when I finally did the guy never showed. I would suggest using another company if you can find one. Wasted my Saturday and still can't enjoy my pool. Totally disappointed with their service. read more

I am a new to Florida and new pool owner as of Feb 2018. I was not getting satisfactory answers and service from the existing pool cleaner so fired them and decided to go it alone with Leslie's. The staff in this store like Max and the onsite service staff like Mike have been very helpful in making it easy for me to maintain the pool by ourselves. Leslie's is a great resource !!! read more

Thank you tom for the great work you do. Youve been an amazing help and a great asset!

The manager was extremely knowledgeable and she had fantastic customer service skills!