We had a disintegrated battery cable. We couldn't even get AAA to help. We were from out of town,…read moreand winging it for solutions. We landed on A2B to tow our car to another garage, not knowing A2B was also a garage. The first garage was not interested in helping us same day. A2B picked up the car and asked if we wanted it fixed in an hour. Huh? Of course! He towed us to his shop and we were in and out, back on our way. What a great, great result to what could have been a bad day. Thanks A2B!!!!

My car wouldn't start, so I called my insurance to put on a ticket. Joe arrived promptly and got my…read morecar started in less than 5 minutes. I'll use again in the future.

The short story is that my vehicle was damaged during a winch out, I was blamed for the damage and…read morethe driver left saying "dont call us again" sure the winch out was free but the damage was appraised at $1000 Sure the wait was twice as long as I was told but it was a busy morning I'm sure. The guy was friendly at the beginning and got me moving using his roll back and the winch cable. When he attempted to drive me up on the road his tires spun so he inched his truck and my jeep back onto the road with his hydraulic stinger. When he got traction he asked me to put the vehicle in drive and steer behind him as he towed me the rest of the way onto the road. I followed his instructions and braked as soon as the cable slacked and well behind the roll back bed. Unfortunately he never retracted his stinger, since I could not see it, I hit hit. When I noted the damage he claimed it was my fault and requested that I pay for the tow... you can probably imagine the conversation after that. He called his boss, I guess the boss said something along the lines of "cut your losses and get out of there" so he did and I was left wondering if I should have called the sheriff. It was wrong of them to leave without accepting responsibility for the damage and it put me in a no win situation.

From the owner: Need jump start car service or emergency fuel delivery? Titan Recovery is here for your roadside…read moreassistance needs! Titan Recovery is a family-owned and operated company in New Bern, NC that has over two decades of experience you can trust. We offer car lockout service, 24 hour emergency towing, and also junk car removal in the Trent Woods, NC area. We understand that needing emergency towing or tire change service is never fun but when these moments occur Titan Recovery is ready to make the process quick and easy for you.

Jeremiah was an awesome guy, he even gave us some great tips on tires and spare tires.he was very…read morepolite and knowledgeable. My husband and I were on our way home from a monk vacay in Myrtle Beach when our vehicle broke down on us 18 mi from home.The insurance company entered our location wrong so we were on the side of the road just waiting on a tow truck.i called to see where they were to be informed that they would have to cancel because they couldn't locate us.i went thru the whole process all over again and received Grays towing arriving in 30 min and he did show up right at 30 min hooked my car up with ease and brought us and our baby home safely.Thank you soooooo much Jeremy you deserve a raise for you character by itself.whatever is the highest your company can give you I hope you receive the highest M&Y Clark

So while taking my babies to school .. I blew two tires.. I was like ok no biggie I have Triple…read moreAAA... tell me why I call them, they say oh we will be there in 30 min.. wait all of 45min only for the tow truck driver to come and say oh I can't tow your car because you have after market rims WTF.. so you mean to tell me I paid a subscription for a year for all 3 vehicles that all have modifications on them.. and I have to pay an extra $70 because of that .. man I would have NEVER signed up for Triple AAA if I knew this.. reason being I am a lady ..who was sitting on the side of the road in distress with two children for a whole 45min only to be told my car couldn't be tow'd because of my car modifications unless I paid an extra $70 WTF.. the CEO..COO.. and whomever else I can write or speak to will know about this Bull Update: Corporate is handling this issue

Robert Outlaw was the driver who came to save me! It was a very busy time but I didn't even have…read moreto wait TOO long He was extremely polite and kind to me when I was stressed. I needed a tow on a busy road when school had just let out. (Busses!). He was really amazing driving the tow truck with my car on it through traffic.

Sustained two flat tires on Peletier Loop. The side of the road is in horrible shape, and I went a…read morelittle bit over the white line, and the concrete broke off. I was less than a mile from my home, and the driver arrived within 15 minutes. He was very professional, and very careful not to mess up my car, because there was a hook up he could not find, so he carefully drove my car up onto the lift which is not the route he wanted to go due to concern for my rims. No damage done though..... I had to call the office, so they could email me a receipt. Receiptionist once again professional, and my receipt was received in less than a minute. The price was VERY reasonable, so I would highly recommend Gray's Towing if your in a jam.

When I first moved to New Bern, my neighbor recommended McGowan's. Since they were close, that was…read morea plus. I dropped two cars off for North Carolina inspections so we could get them registered here. That went fine until I later found out an inspection was NOT needed for the first year. Ok, that was only $14 each, but it surprised me they didn't mention it or didn't know that was the rule in NC. Today I picked up a car after an oil change and new tires. They had again inspected the car and charged me the $14 fee. I hadn't asked for the inspection. It wasn't due. I am selling the car out of state, so didn't need it for the renewal. Weird. Minor irritation, but still. Strike two. When removing the wheels several lugs broke, they were proactive to find the parts and make the repair but never called to tell me about the new work and new expense. Communication is key, and they certainly need to work on that. A review of the invoice before paying would also be a nice touch to communicate what was done and then any discussion could take place then and not AFTER I get home and GET IRRITATED!

This company is shady and operates in bad faith. They deliberately make it as difficult as possible…read moreto get a vehicle back so they can rack up extra fees. I dealt with this personally when they towed a white Crown Victoria. I was a licensed dealer, had the title and proper reassignment paperwork, and they still refused to release the car. That's either gross incompetence when it comes to dealer titles or a deliberate attempt to squeeze more money out of people. I should have reported this to DMV enforcement. Now they're doing the same thing to someone else. A friend of mine was in a serious accident, and they won't even allow his wife to access the truck to retrieve personal belongings. Even worse, they're refusing to release the vehicle to anyone other than the registered owner, claiming "only he can pay for it because that's the law." That is flat-out false. You've made an enemy out of me. Your business model appears to be taking advantage of people when they're at their lowest. Predatory, dishonest, and unethical. I hope you had fun offloading that blown up Crown Vic especially considering it was registered to the South Carolina Police in your eyes hahah.

I needed a flatbed tow to a Tesla charging station. The person who took my info was very efficient…read more The tow truck was at my location in 10 minutes. Had my car on the flatbed in 5 minutes. The tow truck driver was very personable, helpful and also very efficient! Having to have my Tesla towed is not my favorite!! This was an excellent experience! I'm only sorry I didn't get the drivers name but I hope he sees this so that I can say Thank You again! And Happy New Year!

From the owner: 24/7 Towing Service. Unlocks, Winchouts, Jumpstarts, Tire Changes, Short and Long Distance Towing…read more 252-745-3777

Used to be reasonable. I got ripped off by them on my last visit. Charged me nearly double on…read morethe parts and did not fix the main problem. Dammed near totalled my car when the brakes failed after they 'fixed' them. Stay away from this place!Used to be reasonable. I got ripped off by them on my last visit. Charged me nearly double on the parts and did not fix the main problem. Dammed near totalled my car when the brakes failed after they 'fixed' them. Stay away from this place!

Very competent, but really dropped the ball on customer service…read more A few years ago we arranged to drop our then only car off for routine maintenance and a look see. I told the woman in the office it was our only car and we would have to rent one, so could they do it in one day. I was assured no problem. Three days, two of which the car was sitting in the same spot. When I asked about it, the woman told me basically they had emergency repairs they had to do first. Emergency? That was our only car. Was someone go going to die without a car? Do they only have one mechanic? I was then told those cars belonged to "regular customers". ?? Something clearly, we were not. When we finally got it back, the work we wanted done was done. The look see resulted in a list of some pretty minor stuff, and things you just wouldn't bother fixing in such an old car because it would cost more than the car us worth. The bill was over 2X what we agreed upon, and, three days of a rental car. Have never been back