The 5 stars are for ROBI the Gynecologist!! I've been here in Las Vegas now for 15 years now and I've been too different OBGYN's and Dr. Robi Burns by far is the BEST. She knows her field. She's makes me feel comfortable. She's very informative and knowledgeable. On another note, the office staff.....ummmm...hmmmm, they could do better with the way they answer the phone, and the way they interact with patients use proper terms. FYI if you cancel an appt. they ask "why" it's being cancelled. I think this is a personal question and should have nothing to do with the cancellation.?? read more

Cliff Notes Price Range: Depends on your insurance or self-pay Parking: Plenty Perk: Doctor is nice Non-Perk: Long wait times and the staff NEVER calls you back, I mean EVER Ambiance: Normal doctors office vibe Noise: Low Recommend: No Dissertation The waiting time was a masterpiece in inefficiency. They say patience is a virtue, but I've never felt so virtuous in my life. I had time to write a novel, compose a symphony, and memorize the periodic table while waiting for my turn. I wish I could say this was a one-time event, but no, it was just about every time until I learned a little secret. The best way to get it to a more palatable time experience, is to make your appointment the very first one of the day. Then you're waiting maybe an hour, not several. The examination itself was fine. Dr. Burns was very nice and seemed extremely knowledgeable in her expertise. Now on to the staff...While there, everyone was very nice, however not sure some understand the billing process. There is a difference between out of pocket deductibles, like individual max and family... this story is way too long to go into, but short note, let's just say, the front person wasn't understanding it. Wanted to charge me over $250.00, because my individual deductible was not met, however my family's deductible was, so it should have only been 10% of the total ($25.00). Also, no one EVER calls you back.... I mean, why have an answering "machine" picking up calls if you do not even bother to return any of them??? This was why I finally left. I could not take the lack of communication any longer. We're talking 4 messages over a two-week time span, and not one returned phone call. Side note, I did mention the wait times and staff issues to the doctor several times and each time she brushed it off.... Soooo I guess nothing is going to fix these issues. The ship runs how the captain navigates it. read more

I love Dr. Robi Burns. I've never met a doctor that cares more for their patients. She doesn't take my insurance, but she's so good, I just pay out of pocket each time I need to go. read more

Has Dr Burns office shut down? No one is answering phone and there is no sign on the door?

I have been going to this office for a couple of years now. Wasn't too impressed with the overall services and appearance of the inside of the office/rooms, but was excited to finally have a doctor who looked like me and felt that she could relate to my concerns and needs. My last couple of visits has been a heartache for me, from trying to book an appointment, to relaying messages to my doctor and having to jump through hurdles trying to get things done through her staff! You have to go through the staff to get anything done, and they are tough! They act like bodyguards and try to tell you what the doctor won't do and what you as the patient have to do! They act as though they are calling the shots and not the doctor! The doctor is nice and seems generally concerned, but this last experience is why I'm now searching for a new OB! I had an appointment and was told that my prescription who be sent over electronically. Guess what, I'm still waiting on my prescription and it's been a week later as I'm typing this review. And it's the weekend so add another two days to that. Despite me calling and speaking to her nurse several times over the course of three days, still no prescription. I guess I don't need the medication even though the doctor prescribed it, but they all forgot to submit it and now the office is closed. This isn't my first time having problems getting them to remember to send my prescriptions, but this is my last time dealing with this. I hated posting this review, but I'm a bit upset being that the office closed for the holidays, days before and the long weekend after and I'm left with no medication. Thanks for making my holiday happy. read more

My obgyn retired, and I saw Dr. Robi Burns was taking new patients on my insurance's website. She was super friendly, and very informative! Her staff are also very kind and inviting to new patients. The actual procedure itself was quick, painless and one of the best I have experienced. Dr. Burns is not just interested in your reproductive health, but your overall wellbeing also. On top of that, the office is lovely! I highly recommend this office as your next obgyn. read more

Robi Burns, MD - Front waiting room - Obstetricians & Gynecologists Near Me - Henderson, Nevada

I was excited to see how close this OB office is to my home & more excited that the Dr. is a woman of color. I wasn't pleased about the limited office hours and very disappointed that it's 4/19/2023 and her voice message is referencing all the additional days and hours the office will be closed for the prior month of March...It's 19 days into April and the voicemail hasn't been updated. This laziness and or oversight doesn't sit well with me considering this is someone who would have been helping to manage my medical needs...I hope this doctor gains better professional skills...This is totally disappointing! read more

Had been to planned parenthood and urgent care and decided to pay out of pocket to see a gyno, the staff was friendly but when I told the Doctor my issues she proceeded to say "I don't know" and then tested and charged me for tests I had already done and told her that. So I was hit with a total bill around 500 dollars with nothing resolved and not even a word from anyone. When I called for a follow up the girl who answered was rude and said they would've called if they found anything. read more

Dr. Burns is absolutely wonderful. She is extremely intelligent, has a great bed side manner and is a great person. I would love to be friends with her (which says a lot because and no woman ever wants to befriend her gynecologist). read more

I love Dr Burns and her office staff. I feel very comfortable and welcome there. My very 1st visit I came and much to my dismay discovered that she may be an out of network provider. The office staff made the insurance phone calls for me and resolved the issue. They didn't have to do that at all! Her staff is always pleasant when scheduling appointments. Dr. Burns is very professional and also is warm and friendly. She takes the time to listen to her me and ask questions and make sure that she understands what I need at every visit. She has solved several issues that I had high anxiety about after other providers suggested that I should be very worried. I'm completely lost as to where the negative reviews are coming from on her office staff, they are great! Dr. Burns is great. The office staff is great. 5 stars, A+,10 out of 10, would highly recommend. read more

I made an appointment here for my mother who was visiting from out of town. The front desk staff is very nice, but getting a call back from the doctor about test results is bad. We called back twice to find out what was going on with my mother and we just got a "everything is fine". Do yourself a favor and schedule your time somewhere else where the doctor isn't as busy. read more

The doctor is actually not bad. The staff is horrible. The medical assistant has very colorful words when she speaks to you, then I got told by the Doctor I will need a prescription, it never gets sent and I called several times, one time I got told the Dr probably forgot. I called today and was told the doctor said there's no need for the prescription, I told the lady that I want to cancel my appointment since they can get their crap together and told her about the medical assistant, she raised her voice and hung up on me. Horrible staff. Don't go to this people. read more

One star is a gift!!! This practice forced me to come into the office during a stay at home order from the governor because we are in the middle of a pandemic for a $185 wellness visit in order to get my birth control that I've been on for 2 years refilled!!! I asked them to send one refill to the pharmacy and I would do the wellness visit in July. I was just there earlier this year for my pap and mammogram which were both normal. I was told I would have to come in for the wellness visit in order to get my prescription refilled!!! I was a patient with this practice for nine years and I was always proud to recommend this Dr and this practice to anyone who asked!!! I'm still in disbelief over the way I was treated. I don't think asking to push a wellness visit back 3 months is a medical free for all but according to MacKenzie the office coordinator that's what I was doing!!! Attempting a medical free for all is why I was discharged from the practice!!! Oh and telling them that forcing me to come in and pay $185 to free my bc from it's hostage situation is wrong!!! This practice is shameful and that's a second gift because they are far worse!!! I had recently recommended this practice to a Las Vegas medical group on Facebook but I deleted the original recommendation and explained that I couldn't in good faith continue to recommend this practice!!! I've attached a picture of the post!!! Lucky for this practice the group moderator deleted my post but it will still forever live on through Yelp!!! And I was able to get my prescription 2 hours later that same day from a different dr that felt leadership with kindness was a much better solution and experience for the patients!!! read more

Wish I could give a negative 5 stars Although Dr Burns is nice to my face, the staff is totally incompetent My visit was September 19 I was told after waiting 45 minutes I was next but could hear through the walls when the Dr went into the room of a client who I saw in the eating room and heard clearly that her appointment was 15 minutes after mine. So I waited one hour before seeing the Doctor The Doctor was nice and had a pleasant bedside manner so I tried to forgive taking a patient ahead of me BUT... I was prescribed an antibiotic and she told me before she walked out of the exam room that it would be called in as I was leaving However I had to call multiple times for two days before it was ever called in to my pharmacy A week later my pharmacy called letting me know they had a script ready for me. However by this time I knew I was pregnant by my own testing and I had looked u the drug bake and knew not to take it during pregnancy On September 19 I was also told I would get a call with my testing results in just a few days I've called Dr Burns office several times since September 21 and no one has returned my calls with my results and it's now October 4. I even called today and still no return call I am new to the Nevada area and now looking for a new ObGyn and suggest that NO ONE waste their time trying Dr Burns 9 months later i am getting $1500 bill from quest for tests she ordered but i never got the results from On the actual initial exam day she wrote a prescription and diagnosed me and 7 weeks later i miscarried one of my twins because what she prescribed was NOT for pregnant women Do NOT go to her!!! read more

Absolutely above the bar on managing patient satisfaction. Dr. Burns is smart and a studied professional on women's health. Her team is professional and on point #loveher read more

Just wanted to stop by and leave a review for Dr Burns and her staff! Every experience I have had here has been terrific. I really enjoy chatting with the front office staff - Mackenzie was so friendly and kind and helped me so much with my insurance questions! Insurance questions are such a pain but Mackenzie helped me with all of my questions, I am so thankful she was there to assist. Araceli who assisted with me prior to me seeing Dr Burns, was sweet and easy to talk to and made me feel so comfortable. Just a friendly girl who put my nerves at ease. And of course, I trust and really enjoy Dr Burns. I knew I had a UTI and the office was able to get me in right away so I could see Dr Burns and she was so helpful!! She is patient and very easy to talk to. When you have a UTI, you need to get in quickly because the pain is unbearable and thankfully this team helped me out from start to finish as fast as they could!! The kindest crew around and I'm so happy to have found a Doctors office I truly enjoy in this town! 5 stars!! read more

Let me start by saying I haaate gynecologist appointments. But we gotta do them. In short, the doctor is so nice, professional, and just makes you feel so comfortable in the most uncomfortable of situations. I initially wasn't impressed with the front desk staff.l since they couldn't find my confirmed appointment in their records, but the MD made this office totally worthwhile. Without going into to much detail, she basically saved my life too. read more

Dr. Burns and her staff are amazing. She is personable, knowledgeable, and is legitimately interested in getting to know her patients. She made me feel welcome and cared for. Fantastic bedside manner. Will gladly return and refer. read more

First I will say that Dr. Burns herself is a great doctor. However, the office is a disaster. It is difficult to reach anyone when you call, but most importantly it is nearly impossible to get the office to do anything for you AT ALL, like give you records or orders for bloodwork or anything. If you are seeing Dr. Burns for hormone treatment, you will need bloodwork more than once/year, and yet they will not give you the bloodwork order and you will have to call every single day for weeks, miss your appointment at quest, and then you will have to reschedule your appointment with the doctor because they will only finally get you the bloodwork order 1-2 days before your appointment which isn't enough time to get the results. Oh, and the only way to eventually get the order is to make a special in-person trip to their office where you'll wait for like 45 minutes just for them to give you a sheet of paper. Similarly, I needed a copy of an invoice for an FSA charge, and it was time sensitive. I called the office 15+ times, left a bunch of messages, and spoke to someone FOUR different times (each time they promised they would send it very soon), and 6 weeks later I'm still waiting for the document. My card has been shut down because I could not produce the invoice. There is no excuse for treating patients like this!!! I've found a new doctor because the inconvenience is just not worth it. read more

I have always despised going to get my yearly exams for many reasons, until I started seeing Dr. Burns. She is always incredibly professional, friendly, and knowledgeable, and she actually LISTENS to me! In fact, she was able to solve a months-long medical mystery for me in just one conversation after a gastro specialist and his multiple tests had come up inconclusive, all because she took a few minutes to ask me questions and pay attention to the answers-- fancy that! Dr. Burns' staff is also amazing! They are always clear and concise with their communication, and they get the job done when others drop the ball, such as when my pharmacy failed to fill my birth control prescription. Within minutes they were on the phone and the pharmacy changed their tune and got me what I needed the same day. Everyone at this facility has always treated me respectfully and with kindness for the past seven years and counting, and I wholeheartedly recommend them! read more

Dr Burn's takes time to talk, get to know you and actually makes you feel good about exams vs stressed out. I wish I had found her sooner. I'm not sure where the negative reviews for her staff come from. I find them all to be very helpful and professional. read more

Very rude office staff . Every time me or my mom have spoken to them over the phone they have been extremely rude and even hung up on my mom after my mom cancelled an appointment one time. They act like you owe them something and there are plenty of other doctors I can go to with decent staff where I'll feel comfortable. The office staff makes me not want to visit this doctor. read more

I made an appointment for my annual checkup online. Got a phone call from the office in the next day, told me my visit day was on the next Monday. When I arrived here today it took the front desk more than 10 mins just to find out my information which I already filled it out online the day before. Then she told me my appointment is not today! There next availability is on the next month! Then why calling me to visit today?!?? Total wasting my time! read more

I was incredibly surprised to have such a caring open-minded Dr. in Nevada! She is extremely knowledgable and her staff is super attentive! Excellent appointment! read more

I really love Dr Robi Burns as well as the nurses that take blood & talk to you in the back. I feel like if you have a good attitude and greet everyone nicely everything is cool. But I mean come on it's an office filled with women, there's gonna be some hormones in the place LOL! I had an issue with them sending my birth control to the wrong pharmacy, even when I call to remind them to send it to the right one. It did inconvenience me a couple times but I think that's forgivable and doesn't make me want to go somewhere else. Maybe the front staff is just very busy! But I find every time I go it gets quicker and better. As you get to know everyone in the office it's like they're your girl friends. Dr Robi Burns listened to me intently and made me feel much better about my situation and she even helped me even out my hormones with a natural supplement. And the nurses really are personable and make me feel like I'm just welcome and loved. I'll be at this OBGYN for as long as I can be! read more

Does anyone know the hours of operation for this office? I keep calling no voicemail and or no one is answering the phones. Any ideas? read more

Heed the other reviews, don't waste your time here. You don't have a problem until you have a problem and when there's even the slightest problem this office (and the office manager) is complete joke and could not give a crap about the terrible job they do including not calling in your prescriptions and scheduling you (and making you pay) for appointments for no reason what-so-ever. I had no qualms with the Dr., but you can't tell me she doesn't know how terrible her office is run and yet she does nothing about it. Do yourself a favor and go to another obgyn, it's not worth the problems you'll eventually have here. read more

Let me just start with saying 1 star is too nice but they don't give us a negative option.. the women in the front are awful. They have no idea what's going on and if you try to get more information its a total run around and you don't even get any information. I have a $900 quest bill when 1 I use lab corps and 2 I also did not get any results back. I have called 10 times, left voicemails every time. They tried to email me a paper that I evidently signed so I can show my insurance. But the file will not load, it's not even jpeg like ... do we live in 2004? So I ask for a PDF and I never get a response. I call 10 more times. Not response. If you ever actually get someone on the phone they are beyond rude, making it seem like no matter what's happening it's your own fault?? It took the doctor almost 3 weeks to fill a prescription that I didn't even need anymore. Howard at urgent care did a better job. This staff is just plain out atrocious. The doctor seems like she's nice & knows what's going on but they are all as bad as each other. So now I have quest calling me about some tests I didn't even approve where they were going and I am supposed to pay even though I have no idea what my results are. Also she doesn't care if your insurance covers your birth control or not. That's the script she writes and that all it is. They also like to play like I don't know my annual checkup date. So she's all "that'll be $186 for today" and I say no it's my annual check up. Oh well it looks like it's tomorrow. So why make the appointment? I literally asked you before I did this. But you'll be charged $60 regardless because you're cancelling an appointment less than 24 hours. read more

Want to know why people are complaining about wait times? Dr. Burns takes her time to educate you. She is an extremely knowledgeable doctor and is willing to answer every question you may have. I have also read reviews complaining about her staff, which I have only had pleasant experiences with. In fact, there are new staff at the office. Dr. Burns integrated women's health is fantastic. I highly recommend her if you have some patience. She is worth the wait. read more

I really hate to change my review, but I can no longer recommend Dr. Burns to anyone. The sad thing is, it's not even her. Her office staff is downright awful, to the point that it interferes with patient care. Each and every visit I've gone to, I've been required to pay upfront for the visit, even though that is against the agreement she has with my previous insurance provider. The first few times it happened, I was able to receive a refund relatively quickly after I called and requested one. But the last two visits I've had are STILL unresolved. Last August, I went in and again, I told the receptionist that I shouldn't have to pay anything. She argued with me and made me pay upfront. Sure enough, I received my EOB showing that I was not responsible at all for the visit. I requested a refund. It didn't get resolved. In February, I needed to go back to Dr. Burns, but I no longer was in-network for her. I scheduled the appointment with the understanding that I would pay and have the credit applied to my account, and that I would file a claim for out-of-network with my insurance. When I went to file the claim, my insurance provider told me Dr. Burns had already filed a claim and had been paid in full for the visit with my HRA funds, so she was paid twice for the same visit. Now, I was out almost $200. I went round and round for months with her previous billing coordinator, Jimmie, who admitted I was due a refund but then stopped returning my calls and emails. I finally called the office and spoke to Yvonne, her office manager. Yvonne said she'd look into it and get back to me. Weeks passed, I called again. Yvonne said she'd have to research to see if they'd cashed the checks from my insurance providers. Uhm.....that's not my problem if you cashed the checks or not. You received payment twice for the same visit! Weeks passed again. This time, I called my previous insurance provider, who put Yvonne on a three-way call with us. Funny enough, I got a check in the mail for that visit (a YEAR after the fact) a week after the insurance company called her out. Unfortunately, it's been radio silence ever since and I'm still owed money. I finally filed a complaint with the Governor's Office for Consumer Health. Maybe they'll finally be able to get me my money back. It's really unfortunate because as a provider, Dr. Burns is top notch. But, she has to know how terrible her staff is and the horrendous billing issues that exist. I'm not the only patient with these issues. I guess if you're a millionaire and don't care about money, go ahead and see Dr. Burns. But if you're like the rest of us, look elsewhere. read more

My mom recommend me to see Dr. Burns and the moment I walked I felt comfortable. The staff and Dr. Burns are all very professional and helpful. They make sure all of your questions are answered and I never leave there upset. Thank you staff and Dr. Burns for taking care me!! read more

I have been seeing Dr Burns for several years. She is amazing! I highly recommend her

I had gone to Dr. Burns since 2005 up until 2015 when I moved away. She really listens and spends time talking to you and is sincere. She doesn't try to rush you out of the office. She is great with gynecology and nutrition. I wish I could find a Dr out here that actually knew about nutrition instead of giving me a very simple food diagram. She is amazing. The reviews from other people online just seem wrong. Her staff was always great too. In all these years never had a reason to go elsewhere. read more

I am very impressed with Dr. Burns... it was my first visit with her and she explored other ideas that my previous GYNs in other states did not explore. The only reason I did not give it a 5 star experience was the front office staff... they were plenty friendly but not knowledgeable about insurance. My insurance clearly shows $20 for PCP/OBGYN and $30 for specialists and she argued with me on my copay... I paid her the $20 because that's what I always pay at OBGYN offices. The other slightly irritating thing is that they charge $2 for credit cards which would be annoying for my HSA card if I decided to use it. I chose to pay in cash so I didn't pay extra for my HSA card. read more

I am completely baffled by the severe lack of professionalism of healthcare providers in Las Vegas. My situation is that I am on dialysis and in need of a kidney transplant. I can't get a kidney until I've been put on the transplant waitlist and I can't get on the waitlist until I've been evaluated. As part of the evaluation, I had to have a pap so I went to Dr Burns office making it clear to everyone I came in contact with that I am being evaluated for transplant surgery and need to have my results forwarded to the hospital. It was bad enough that I had to drive all the way back to this dr office just to get results that they could have faxed to Baylor Hospital but oh well. The kicker was the fact that Baylor then contacted dr burns office requesting a fax simply stating that fluconazole(sp.) was prescribed to clear up the yeast. A week goes by without word from dr burns office. Then Baylor calls me informing me that my evaluation for transplant is being held up because burns has yet to comply with Baylor's request. So I call burns office today again stressing that Baylor needs the faxed statement and that this is all for a transplant which they are holding up the process. I was put on hold and then told that YES someone did speak to Baylor Hospital and that there was a note and included in that note was that burns needed to re-swab me before sending the faxed statement to Baylor. So why didn't burns office call me to schedule an appt when the note was produced? Why did they just sit on this note while I wait to hear if my name is moving toward a transplant list? I don't know if it's because the drs have crappy training and their staff just emulates those behaviors or if it's just a crappy healthcare staff of locals but this seems to be the norm in las vegas. I have never had a healthcare office drop the ball in communication in Minneapolis nor in Dallas. Healthcare providers in vegas are the absolute worst. Dr Burns seems nice but her staff seems to be inept and unprofessional. This behavior casts a bad reflection on the dr and shows gross lack of care with regard to a successful practice. read more

I love Dr. Burns, but her phone system and her staff need help. Last visit I was told I couldn't come back because of my insurance, that was wrong. I have problems with the staff refilling prescriptions and even answering the phone. I will keep going there though because I love Dr. Burns! read more

I saw her for 2 1/2 years with no problems other than long wait times when arriving for an appointment. I required additional tests in January and it took 25 days to get my results and I had to get those directly from the 3rd party she referred me to! No one in her office called me until I made a complaint with the Medical Board. Now I've been trying to get a refund of $102 that I paid for my deductible from Aug 2016 and no one will return my call. Her billing office messed up and UHC told them the entire visit was the providers responsibility but they kept my money! And they won't return calls or e-mails. I've called or e-mailed at least 25 times since January between the billing office and the front office. Finally decided to warn others of the terrible service and fraudulent charges! read more

I love Dr Burns. She makes you geeked cares for and listens to your needs and questions. She is very insightful!

Dr. Burns is by bar the best doctor I have ever had. I have been going to her for years and she is so knowledgeable and caring. I never feel rushed and she always has an answer for me! The wait isn't long and the staff are very friendly. read more

This was my initial visit to Dr. Burns. From this initial visit the staff was very friendly and knowledgeable. Dr. Burns took her time and listened to me. She even took the time to write out herbal alternatives. read more