Tim Lopez - American Family Insurance immediately and efficiently took care of my homeowner's and…read moreauto insurance needs. And, the pricing was excellent So appreciate the personal service and attention to detail

We have been with American Family insurance for a few years and insure four vehicles, a house and…read morethree boats. On September 13 our boat sank at the marina and we immediately contacted American Family. We reported the sinking and then attempted to contact our local agent Tim Lopez, Gig Harbor, WA but American Family forbade him to talk to us. The boat remained underwater for over a week before a salvage company was available to raise her. American Family has refused to cover any expense during the salvage operation or to mitigate any environmental damage or help protect the vessel from further damage. Why? Because they want to collect premiums, not pay out on claims. Approximately, two weeks after losing the boat we received four like form letters that identified the claim and offered to replace our child restraint seat, totally clueless concerning insuring a yacht. We had to burden the cost of raising the boat, some $24,000 and counting. The USCG issued us a warning letter about diesel fuel in the water and the Department of Ecology is concern about the environmental consequences. In the meantime American Family has not done anything to help us and is looking for a way to deny the claim. Ironically, three weeks after losing the boat they assigned a Claims Investigator/Marine Surveyor to inspect the boat on October 6th, timely? He offered no explanation for the boat sinking but agreed they was nothing we did to cause the accident. After one month and counting we received no response from American Family. We have secured an attorney and filed a complaint with the Washington State Insurance Commission who gave them until November 6th to respond. Do not insure your boat with this company because they are incompetent when it comes to marine claims and the many issues involved with the USCG and Department of Ecology.

Stephanie and team always treats me like I'm their best customer. Stephanie is warm, personable,…read morehelpful, knowledgeable, available and prompt. She's supported by a fantastic team of staff that are likewise just as great to deal with. When I was dreading calling their office to change my mother-in-laws renters policy, Crystal had already pulled it up, and made the changes needed immediately. The service at this location is amazing. The best Insurance Agent and office I have ever dealt with, and one I'll stay with.

She is amazing! So friendly and full of knowledge. She started life insurance policies for my…read morehusband and me, started an umbrella policy, insured our wedding jewelry and manages my Roth IRA. Stephanie does an annual review for each policy holder and she makes it so easy; I'd be lost without her! She's not only our insurance agent, but our financial and retirement planning expert, and can even talk entertainment news too. She treats her customers like old friends, and remembers personal details about the family.

Very poor communication and lack of follow through. Ended up paying for unnecessary coverage due…read moreto lack of communication. Be very careful with these people.

I have worked with Mr. Collins for several years now. His passion for his clients reaches far…read morebeyond selling insurance. Mr. Collins has always taken the time to answer my questions and research the questions he did not have the answer for. You get a lot more than just an insurance policy with Mr. Collins. I would recommend him to anyone even considering a new insurance policy or those who just have questions.

Angelica is great! Helped us work through some tough stuff…read more She is the kind of representative you want for home, auto, or any need.

got a great deal on auto insurance for both of my vehicles saving me over $100 a month changing…read moreover from my former insurance company. I love the fact of being face-to-face conducting insurance business the other insurance company. Everything was done over the phone or over the line or over app, I came into the office very pleasant environment welcoming great music, friendly service. My daughter recommended them and I'm glad she did. I'm so happy about the change to a different auto insurance company. Thank you!

Sheri is personable and easy to work with. She truly cares about her clients, and does her best to…read moremake sure they are taken care of to the best of their abilities! I would recommend her services to anybody.

i"ve been a State Farm customer for years, and when I move, I change offices in case I have to go…read morein the office for payments or paperwork, etc.. when i moved from Lacey to Lakewood, I switched to this office.. i was quoted a rate much higher than i was paying.. then i went to the office to sign documents and my rate was EVEN HIGHER tan initial quote.. for some reason, my rate more than doubled. I didn't have any more accidents or tickets between agencies.. I haven't had any tickets in years.. or claims. they also offered me a device to plug into my car to monitor my driving habits, which I had to rent and receive a small discount on my rate.. i refused it twice in one phone conversation, so it arrived via UPS a couple days later. I returned it and cancelled my policy, and believe me, it wasn't hard to find a better price.

Gary Bean is the worst. I've been insured with his agency for American Family Insurance for over 2…read moreyears when suddenly my rates skyrocketed. No accidents or claims on either policy. I know that probably isn't within his control so that's not the upsetting part. The reason I hate this guy is because he has the worst communication ever and he never returns calls or email correspondence. I work odd hours so going in during their business hours was nearly impossible. I called his office 3-4x and left voicemails, emailed 5 or 6x, called AmFam twice and spoke with call center people who also emailed him and still ever heard anything for over 2 weeks. Mind you I was trying to cancel my policies since I found better coverage elsewhere. More than 14 days later I found time to walk into his office and cancel in person. Loser wasn't even there, his receptionist had to figure it out. Meanwhile they screwed up my escrow acct since my homeowners insurance is paid through escrow, caused the biggest headache, and completely unnecessary stress due to their horrendous communication and inability to respond to a customer. I would never recommend this guy to anyone. He also never responded when I would inquire about adjusting things within my policy over the two years I was with his agency. Worst experience ever.

Gary Bean Agency is the best.. Best experience ever. Shawn was very attentive and came up with many…read morequote scenarios. AmFam slayed my other quotes and I am greatful to no longer have to pay the ins mafia. Maybe they will jack my rates in the future, but for now I have better places to spend my money - thanks AmFam.

We are State Farm customers for home insurance but not car insurance. I asked about having State…read moreFarm insurance documents regarding a car accident notarized since other party is insured by State Farm and we have State Farm home insurance. Was told that they would not notarize their own documents since I was not a State Farm customer for car insurance.

Thank you Laura for helping me with insurance policy. Now I know I'm fully covered in case of a…read moreaccident .

Great service when I was living in WA. State Farm is lucky to have Kurt Kwon working with them.read more

Best State Farm agency in Federal way wa . The staff is excellent and bilingual to boot . Ted is…read moreawesome with his ability to explain insurance and keep it entertaining You want the best you need State Farm