This mattress firm store is overworked and understaffed. I went into buy a bed and had the…read moreattention of the representative of the sales person for a short time until someone else walked into the store so there I am sitting, waiting to complete my order, being that I have done customer service all my life. I expect that one on one attention, and I was highly disappointed in how that was handled.. When the order was complete, I requested a delivery and when my delivery arrived, it was incomplete. I called the store to let them know what had happened and they did not want to take any blame for the order or for the mishap so therefore I had to drive back one hour to the store to pick up the additional mattress that I did not receive on the delivery. This could've all been avoided if I had a one on one with the sales rep at the time of purchase.

I have never seen such terrible service, Ken is the most foul sales person I have ever seen! My…read morewife and I were on vacation in Warner Robins to visit some buddies in the Airforce, we absolutely love how quiet it is there and may be planning to move there for our retirement. We wandered into this Mattress Firm to be greeted by this horrible person! He seemed nice at first but when we wanted to know about the Nectar mattresses everyone online seems to love and those Purple mattresses that they show frequently on tv. Well this was apparently a heinous thing to ask based on the barrage of f-bombs that chased us away! Never going back to another Mattress Firm, seriously guys, figure out your training!

I very easily could have rated this business as a 5-Star. But, I will stick with the 4-star for…read morenow. I recently moved from Virginia to my home town of Warner Robins. I needed almost everything for my home. In the past, I just window shopped this business, but decided this time I would go inside and see exactly what I was missing. I was pleasantly surprised to find their furniture, beds and many other items for the home of good quality. Another impressive thing about this store was the owner/employee's. All were exceptional. They were very helpful and extremely courteous. The young lady who assisted me could not have been more pleasant. I was never pressured into buying anything . If you prefer, one on one attention, they will be more then happy to oblige. However, if you wanted to just look and not be hassled, they gladly will let you venture through the store, on your own, and look. Visit this business' showroom and then give your opinion. Thank you..

Back in August of 2023 we purchased a two piece sofa set. We were told 4 to 6 weeks for delivery…read more We were only told it was available in brown only. Well as you can see from photo and beautiful dark blue is also available. You will notice there are no tags to identify the products source so that you can search on line for the best deal or quality of the product before purchase. If we had shopped on line we would have save $600 on each piece and had product in 2 to 4 weeks. Follow up calls resulted in "We will call you when its ready" Not until we pushed did we get a call saying it was being built the next day and would ship to us in a week. Customer service extremely lacking and the Guardsman Protection plan is a waste of money. over 600 complaints with the Grand Rapids location in 3 years. All rating where a one because they couldn't give them a "0". Save you money and shop else where.

Worst furniture place ever. Cheap furniture. Very overpriced and tears up quickly. Save your time…read moreand mone.

I have been buying from Phillips Furniture Store since they have been in business. They are the…read moreBEST place to outfit your whole house or one room. The crew is awesome and always have the customer best interest at hand. BUY, BUY, BUY. Penny Ray.

We just moved to town from out of state and were shopping for a couple new mattresses. Our…read moresalesperson, Edna, was absolutely wonderful to work with! She was so friendly and knowledgeable and helped us pick the most amazing mattresses! My husband and I picked a queen (which was in stock!) and our son got a full, which needed to be ordered and was due to come in the following week..well they gave us a very nice mattress to use until his came in! Shout out to Linda (running a tight ship!) she is so sweet and so so helpful and accommodating! The delivery went so smoothly, the two young men that delivered were absolutely wonderful and very professional! I cannot say enough positive things to say about this store and the staff. It was the warmest welcome I've ever had moving to a new city and will definitely go back anytime I need anything for my home! Thanks so much guys!!

I love my new couch and recommend buying here rather than a big store! Personal service. In fact,…read moreI'm going to go order another couch today

My situation moving to the area was very different and stressful. The staff selling me a couch…read morewent really well and the delivery guys were amazing but the communication in between purchase and delivery was non-existent. The price of the couch was great and I love it on my house but not answering the phone and not getting back to voicemails left me no choice but to go there in person. I will not support poor customer services with no communication after a sale.

I will never buy from Mobley's Furniture again. We purchased two chairs on Nov. 30, 2024 and were…read moretold they were in stock in there warehouse and would be delivered on Jan. 3, 2025. As of today, Jan. 24, we still haven't received the chairs. They have given us 5 different delivery dates and are now telling us they don't know when the chairs will be delivered. We have been lied to so many times: "The chairs have to be made", "The chairs are on the truck and on their way", "Christmas slowed down the delivery". Mobley's Furniture was quick to accept our money then could care less about delivery. Very poor business.

They were amazing! We drove two hours to pick up a bench from there. The furniture is solid wood…read moreand just beautiful!!! Just love them!!!