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    South Storage Solutions

    5.0 (1 review)
    Open Open 24 hours
    Updated 2 weeks ago

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    Ask the Community - South Storage Solutions

    PreFlight Airport Parking

    PreFlight Airport Parking

    3.8
    (281 reviews)

    As rare air travelers, this was our first time doing offsite parking at the ATL Airport. We were…read morenervous but trusted the majority of reviews. With decent pricing, location & promises of quick pickup before & after trips, we took a leap. We arrived early morning, following the signs to a parking space. Sure enough, the shuttle pulled up promptly & the driver hopped out to load bags & off we went. After a few trips flying up & down the rows picking up others, we were off to a curbside drop at Hartsfield-Jackson & help with bags again (remember to have a few bucks for tips). Same in reverse n return. We waited about 7 minutes curbside for pickup, were dropped at our car & out we went. They even sent an email reminder with the bar code you need to exit, which worked without a hitch.

    We had a very disappointing experience with PreFlight Parking after returning from an international…read moreflight. Our party of 11, consisting of three separate families with 5 children, arrived at the international terminal and called for pickup at 7:01 PM, exactly as instructed. Dispatch told us a shuttle was on the way. After no one arrived, we called a second time and were given the same response. We called a third time after continuing to wait. Finally, at 7:48 PM, Jerome arrived to pick up not only our group but a total of 16 passengers who had been left waiting. Jerome informed us that he had never received notification from dispatch that anyone was waiting at the international terminal, despite our three calls. While we waited, we watched at least six Parking Spot shuttles come and go, making the lack of communication from PreFlight even more frustrating. After nearly 50 minutes of waiting outside with luggage after an international flight, this level of service was unacceptable. To Jerome's credit, he was courteous and professional, and we still thanked him and tipped him because the situation was clearly not his fault. I contacted the general manager afterward, hoping they would make things right with at least a partial refund for the excessive wait. Instead, I was only offered points toward a future reservation, which have no value to us since we will be taking our business elsewhere. During our conversation, the general manager also acknowledged that they are actively working to add more staff. While I appreciate the honesty, staffing challenges should not come at the expense of customers who paid for a service and were left waiting for nearly an hour with no communication. Poor dispatch communication, an excessive wait time, and an unwillingness to provide meaningful customer service recovery have ensured we won't be using PreFlight Parking again.

    South Storage Solutions - selfstorage - Updated August 2026

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