Rude and horrendous customer service. Purchased an item on Friday and tested the item once. The…read moreproduct was sub-par, and wanted to return it. Manager was rude and wouldn't return the item. Unacceptable behavior.

Weird staff and just not the greatest service. They definitely look high thats for sure and its all…read moremen running the place..need a women cashier or something because they arent kind at all. Hate leaving bad reviews but honestly just dont like the energy walking into this place. Only go in here if its last minute.

A Hardware Store on Steroids!…read more Our first visit to Hatchet Hardware of Troy was for some plumbing parts. When we first walked in, my thoughts were, 'they're not going to have plumbing parts...' I was totally wrong. This hardware store has it all - everything you expect in a local hardware store and then some. The entry to the store is filled with unique items for your home, trinkets, and gifts. It's a visual delight. Then you get into the heart of the store and there you'll find housewares and small appliances, landscape supplies, light bulbs...the list goes on. They even offer refills of cleaning supplies for environmentally conscious shoppers. Don't forget about upstairs which houses the plumbing supplies amongst other things. What's even better is the staff is friendly and helpful. If you haven't been yet, check it out!

I used to shop here pretty regularly, even though the prices were on the higher side. In fact, the…read morelast time I was here, my daughter and I bought ourselves some Pokémon cards. What disappointed me was what happened during the farmers market. As a vendor, I had to park in that area because there really wasn't anywhere else to park. Instead of simply coming over and politely letting us know, they reported us to the town, and we ended up getting a parking ticket. I honestly don't understand why a kind, friendly conversation couldn't have come first.

This hardware has comparable prices and always better quality than big box. The employees are…read moreloyal and the BEST.

just a fantastic local Hardware store! the employees know…read moreabout what when where and why a product is needed and advises usage when necessary. The guys in the paint department are Par excellence, and even advise popular colors and shades depending on lighting conditions. They stock items that HD and Lowes won't, very helpful. Kris , et al, is a well of information for project help. Keep up the good work folks.

Over a year later under new ownership and I am still coming back. Their prices might have seemed…read morehigher than the old Ace prices, but everywhere you look in this world things cost more and their prices are in line with the big box stores. Sometimes even lower. That really doesn't matter though, because the helpful service I receive here more than makes up for a few extra pennies. The staff are super friendly and have helped me with lots of projects along the way. I needed a weird part that wasn't available anywhere else and they found it for me in their storeroom and gifted it to me. I needed a certain type of paint on a holiday-eve and they spent the extra time going through their stash to find a suitable product. When the entire northeast region is out of salt and they have a shipment coming in, they were willing to make arrangements so that some was waiting for me when I showed up that evening. And when I need advice (and honestly, it seems to be always) they are a lot more reliable and useful than trying to randomly search Youtube. It is the smaller hardware stores that provide what most do it yourselfers (read: amateurs) really need: attention. Because of that, I will keep coming back to here.

This is no longer Shaker Hardware! There is apparently new ownership, and the name is changed to…read moreChance's Hardware. I normally would not be in a hurry to write about a hardware store that is not near my house. How often would I likely be to visit it again? But this store caught my attention when I saw an ad for them on TV. They claimed that they have items not found in other stores. They also emphasized that they offer friendly and readily available service. Today, in search of a particular style cabinet knob, after nothing met my wife's satisfaction in Lowe's, Home Depot, and several other stores, we tried Chance's on our way through Latham. The first thing we noticed was a friendly greeting from an employee helping another customer in the parking lot. Walking through the store we saw everything very well organized and nicely displayed in a clean environment. Once we found what we were in search of, we met that same welcoming employee (owner?) from the parking lot on our way to the register. He was truly friendly and made the shopping experience a pleasure. The item we purchased could have been ordered for less from Lowe's, but it was not available today and we've never received such a sincere welcome in any big-box store. There is definitely truth in advertising from Chance's Hardware store.

Still the best! Paul once again and Mike were kind and patient and knowledgeable. Many thanks and…read morebest wishes always.

We've had consistently positive experience at this ACE store, although we visit infrequently. The…read moremost recent was to pick up an online order, and as always, the staff was welcoming, friendly, and helpful. I personally like that the store has a sort of corner shop vibe although it's not exactly small. The store is airways well lit and aisles are clearly labeled, and again the staff here have been exceptionally helpful. The news BBQ section in the back atrium is impressive even if I'm not the biggest cook in the family. And I also saw a custom shirt section although by the looks of it, I may be able to customise more than t-shirts. I hope they keep improving and stay open for a long time.

Shopped at this Ace Hardware many times. We bought our…read moreWeber Grill and Snow Blower here. Pleased with purchases and service provided by knowledgeable staff. However, today was first time I used their Curbside Pickup option. I placed an order online and paid for it. Next day I drove up, and called store to let them know I wanted curbside pick up. I was told to drive around back. A staff member was out in two minutes with my order. I was asked where I wanted him to put the order. I signed a paper acknowledging I received items. Then I was given my receipt and thanked for my business. Start to finish once I arrived at store was less than 6 minutes. Efficient process. I drove off to continue running errands.

Burner Hardware store in Burnt Hills. This nook of a store is actually large. The isles (see pics)…read moreare full and the merchandise new. All the cabinets, floor, counters and shelves are kept primo clean. The prices are a bit higher than elsewhere but buying from a town shop, is always fun. A star removed for strange change of shift at like 2:50, afternoon. Review: 4

ZERO STARS!!…read more literally the WORST customer suppor! I purchased a washer and dryer on 3/17/26. the delivery guy damaged my pipes in my home, was aggressive and the other guy was dragging my $2200 washer & dryer through dog feces, snow and mud in my yard unwrapped!! i spoke to "Corporate" for an HOURS the moment this happened. i had to call a plumber to fix the issue THEY created, it cost me $632!! CRICKETS every single time I call about someone reimbursing me for THEIR damage. I call every day, nobody knows what's going on or has any customer service skills. I called daily for a week for them to then tell me it's a 3rd party issue. second time they're going to deliver- DOT mysteriously takes the truck off the road. they obviously think nobody works. it took 3x for me to RECEIVE my PAID merchandis! I talk to the 3rd party vendor. he seems like he was intelligent and said he'd chargeback my account by 4/1/26 at 5pm if no response from Lowe's. CRICKETS!! i emailed, I called, I emailed, I called. NOBODY WANTS TO FIX THE SITUATION THAT THIS COMPANY CAUSED. Now I received a letter from their employe saying they deny damage. HARASSMENT! why is this person writing me at all?! THE WORST COMPANY, CORPORATE IS DESPICABLE AND I'D NEVER EVER DO BUSINESS WITH THEM EVER AGAIN!!

UPDATE: Shout out to Store Manager (Mario) for working with me to resolve this situation…read more Good to know some people still have a heart and can apply logic despite "policy". Thanks again! ---- Original Post---- As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can.