I try to avoid shopping at Lowe's as much as possible (please support local places like Chance's in…read moreLatham, which is an amazing hardware store), but sometimes it's unavoidable. Today I needed some sturdy pavers and you just can't get these at the local places. I had a surprisingly decent experience at this Lowe's today- no one was around to help me but i eventually found everything I needed on my own. Just one person ahead of me to check out and the checkout was with an actual employee not a machine! Plenty of lot parking and security cameras watching over the lot.

Posting this so others are aware before purchasing equipment from Lowe's Home Improvement in…read moreLatham, NY. We purchased a riding lawnmower that was sold to us as new. Within an hour of getting it home, we found a large, rusted dent on the floorboard, widespread scratches/cosmetic damage, a heavily rusted blade, and grass/dirt buildup inside the deck housing. When we called the store that night, we were basically told this was "normal." The next day, a manager told us the mower "looked 2 years old." During later conversations with corporate customer care, we were then told the mower was an older model that had apparently been sitting outside for "a few years." Despite that, it was displayed and sold alongside actual new models at full price. The mower was eventually replaced and we received partial compensation after an absurd amount of back and forth, but the explanations the entire way through were inconsistent, communication was terrible, and nobody could give a straight answer as to how a mower in that condition could appropriately be sold as new. Sharing this so others know to thoroughly inspect expensive equipment before leaving the store, and perhaps take their business somewhere other than Lowe's.

I'm so Disappointed by the lack of support I'm getting from my local Home depot. I make an online…read moreorder that I'm haveing problems getting delivered. They tell me they can't do any with online orders, i have to call online order support. The shipping Company they use has to be the worst rated company in the United States," Esters Express". I was supposed to have my shipment last week I am leaving this weekend for vacation and they tell me they can't deliver till Monday this place is literally 10 minutes from my house. The reviews I've read online are all the same can't deliver, truck broke down this company has so many breakdowns of there vehicles how are they still in business there rating is zero. I called Home Depot online support and I'm told there's nothing they can do for 48 to 72 hours by then I will be gone. I don't understand this shipping company, I asked them to deliver. It is sitting in the terminal right down the road, I guess I'm not a big enough customer for them to worry about. I don't know if I'll ever do business with Home Depot again I spend a lot of money there and they just don't seem to care UPDATE: Still Disappointed by the lack of support I got from my local Home depot, But the online help has been outstanding!! ***** Stars for Daniella at Home Depot Customer Support online is the Best!! Thanks again

bring help to get stuff off the shelf and into/onto your vehicle, staff is stretched too thin to…read moreassist. A CUSTOMER helped with both while we waited for staff to show up (15 minutes, no staff, pro desk called multiple times)

Have you ever seen a house painted yellow? Me neither! Despite the fact there are three yellow…read morehouses on my block. I've never seen the outside of a house painted yellow. Apparently, according to the Benjamin Moore dealer at Miller Paint and Decorating, no house has ever been painted yellow on the outside, because it will fade or require multiple coats so they can't even give me samples of any yellow color for an exterior job. Which is really weird, since the Benjamin Moore website seems to say the exact opposite, even has a color picker for my exterior color. And also because I got yellow colors from three other paint stores/suppliers, meant for exterior paint. But no, I'm probably wrong about this because the dude at the counter said he was darn sorry I just can't paint my house yellow with Benjamin Moore colors. Going to go to another Benjamin Moore dealer shortly to find out whether it's a franchised craziness or just individual lunkheadedness associated with this store, but I shan't bother coming back here, at least not until they invent the color yellow again.

I am obsessed with Benjamin Moore paint, it's beautiful and great quality. I've personally painted…read morewith almost every brand of paint of my path to self discovery after we became homeowners and once I found Benjamin Moore Regal paint I never turned back. The historical collection will never fail, you will love how rich the colors look. I've always had an excellent customer experience here. Yes the paint is expensive but once I came in buying what must have been my 20th gallon on paint Bill started giving me the contractors discount making the price a little easier to swallow. They've also made helpful suggestions and given us advice as we've tackled different problems. You will love the paint and hopefully Bill will be as good to you as he's been to me.

Black & Decker model CM2043 battery powered mower would not start, never used. "Replaced" under…read morewarranty by company. "Replacement mower" does not start when contacted about the issue I was told to ship it back to have it "repaired" as there is NO WARRANTY on "replacement mowers". excuse me ? I had a mower that was never used and under warranty, you sent me one , but it has no warranty? Way to go Black & Decker ... excellent customer service . Why would you send a ( as they call it ) "curtesy replacement " that doesn't work but also doesn't have a warranty at all , did you just ship back my original broken mower ? Buyer beware ... Black & Decker warranty isn't what it used to be and neither is the name . Customer service was a joke !

I read the one review listed, concerning a dewalt pressure washer. The review states it was…read morepurchased at Home Depot and wanted customer service/ warranty satisfaction. My experience is good with Dewalt, but place of purchase seems to make a difference, especially as I work professionally. Home owner supply chain can be frustrating.

Amazing local hardware store, I know the personnel well -…read moreCorey, Kate, Dottie, Jean - all super friendly and knowledgeable. Don't waste gas driving to the "big box stores", just stop in here.

My go-to place when I need something specific and I am not sure how to do it or when I need small…read moreengine service. Home Depot is fine when I need building materials but these guys always help me out when I need to figure out how to do a repair or when I am doing something for the 1st time. Btw Corey is a wizard with small engine repair brought my pressure washer back to life. I like spending my money on small business when I can too

I love going to this location. I go so frequently that the staff knows me by name and every…read moreemployee I encounter goes out of their way to assist me. I always try to shop local vs the "big box" stores as I think it is important to shop with the little (or littler) business. On the rare occasion that I needed something that wasn't a rush the staff was happy to order it for me if it was out of stock. I have never had a negative experience at this business and I highly recommend them.

These guys knocked it out of the park today. Their Key Center staff was impressively knowledgeable,…read moreefficient, and kind, and went above and beyond to help us with a car key fitting. And just as importantly, I was reminded again of the joy of in-store shopping, as I looked in the bargain bins (lots of new stuff for $1!!) and elsewhere. The store reminded me of the days when we had scores of local hardware stores around the corner from my house. The shop was clean, clearly labeled and morganized, well organised, and at least one staff member greeted every person walking past, which really didn't happen that often. Oh, and the price is beyond competitive, and they have their own parking lot so parking wasn't an issue. I would go back to this shop and recommend it to others without hesitation.

I was asked if I needed assistance as soon as I walked into the store on Lapp Rd. in Clifton Park…read more Having just spent time unsuccessfully trying to locate several items I was shopping for at Walmart and Lowes, both in their stores and online, and then searching online at Home Depot for the same items with no success, I decide to accept the offer and specify the item that Robinson's Ace Hardware web page said they had in stock. While the clerk was not familiar with the exact product I was looking for, Glisten Washing Machine cleaner, he did accompany me to the isle where he said it should be if they carried it. We both searched and didn't see it. He stopped another clerk and asked him if he was familiar with the product. He was not. I showed them both a photo of the product and neither of them recognized it as a product they offered for sale. I commented that my earlier online search said they had it in stock, so I began one final scan down the aisle commenting that the orange package color should really stand out. Low and behold, it did! There was only one of the product left. I decided to push my luck. Another item that my web search told me was available and in stock at both Walmart and Robinson's was a Presta to Schrader valve stem adapter (Google it). Walmart didn't have it. The Ace staff took me to another individual who was able to look it up on their computer and tell me that they could order it and I'd have it on Monday. I'm writing this on Sunday, if it doesn't arrive on Monday I'll be back to update this review. I like the helpfulness of all the staff here and appreciate the extent they went to in order to please a customer. BTW, my final item that I was shopping for, Pro Products Res Care, I ordered from Amazon since no one locally carried it.

I was having problems with my kitchen sink draining. went to Robinsons. Every one of the staff were…read morevery helpful and patient. I'll always go there.

They are very helpful and have a very large selection of patio blocks. They are also generous to…read morelocal school fundraisers.

Excellent block products for retaining walls and fire pits. Customer service is excellentread more

If you need a precut granite countertop....look no further. If you don't have a lot of cuts and…read more you know what you are doing, you can give your kitchen a remake by not breaking the bank. They have 4 to 5 colors and range between $125 to $225 for a 2ft by 6ft slab. I ended up getting 3 slabs and had to get a cut for the sink from another dealer down the street. I shopped around and my kitchen would have cost me aroundb$3000 but costed me around a $1,200. They do have tiles and flooring reasonably priced. In addition if you have a rental property, they have a landlord discount of 3%. The staff here have always been helpful.

Unfair business practices, they offer a credit card from Synchrony Bank in which they advertise…read morepromotional no-interest financing on larger purchases. But if you get the item on sale, a whole one time 10% off, they say all that material sent by their financing company Synchrony is null and void. Synchrony says call the retail store, Grossman's says call Synchrony. So no matter how much you spend if they give you a few dollars off, then NO PROMOTIONAL financing is available. This does not happen at the HOME DEPOT. I recommend if you want to avoid financing fees of 29.99% at Grossman's either don't get it on sale or just go to HOME Depot or Lowe's, anywhere but this retailer. PS. the company used to offer Bargain bucks, which were like gift certificates when you used their charge card and made big purchases. These could be used for future purchases. The company owner (Barton & Co) eliminated that customer perk also. I guess they would rather skip over nickels to save pennies!!

We 1st bought a dining table from here 10 years ago and returned yesterday for a new table. It's a…read moreclean store, fantastic prices and lots of staff so we were able to order what we wanted quickly. They also have a "cafe" with free coffee, cookies, candy and ice cream. Definitely recommend for economical furniture.

Criminal organization that will sell you sub par furniture and a scam of a protection plan. Been…read morewaiting 4 plus months for answers and Bobs wipes their hands of you once they have your money. Dont buy here. Go to a real furniture store. Garbage cheap products. And if you're ignorant enough or thick enough to continue shopping here, don't waste your money on their.Goof proof because you might as well take that money.Wipe your anus and flush it down the toilet. Bob's discount furniture has the worst customer service. I have ever experienced in my life. I've tried your silly little type with an agent. I've tried calling. I've tried calling the store but the car salesman. Yes, that's exactly what they are car salesmen. They don't care once you've signed a paperwork and driven away in their furniture.There's no such thing as customer service.And your product's plain and simple are not even good.