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    Rochester City Lines

    3.0 (2 reviews)
    Closed Closed

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    2 years ago

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    Rochester Shuttle Service

    Rochester Shuttle Service

    3.0
    (84 reviews)
    12.0 mi

    I booked a ride for my husband from RST to MSP. My husband was so impressed with the kindness of…read morethe driver, Michael, he told me to make sure to give a recommendation for this company. I also met the driver Michael when he picked up my husband, he was very kind and courteous, that's why I was not surprised when my husband told me that one of the passengers was leaving the state and her friend was crying while waving goodbye to her. Michael told the passenger he has time to wait and asked the passenger if she wanted to say goodbye to her friend again. All the other passengers were watching from inside the van and saying the scene was so touching that makes them all want to cry too! You don't see this kind of kindness everyday and when that happens, it's a blessing!

    I took the shuttle on July 21, 2026 from Rochester to MSP. My driver was Michael. Michael was…read moregreat. He was patient, polite, kind, on-time, and professional. I can't ask for more than that. But what impressed me the most was how he handled one customer in particular. This person, first of all, apologized to the rest of us for holding up the trip because she was late and there were a lot of last minute things she needed to take care of with Michael. She also told us that she is moving to another state. She had another friend with her that drove her to the pick-up spot, and she looked noticeably distraught. In fact, they both did, which apparently was because they were saying goodbye to each other. We were ready to leave, but Michael paused and turned to this person and asked if she would like to say goodbye to her friend one more time. She asked Michael if that would be ok, and he replied yes, that we have some time in the schedule. She took the opportunity, and got off the shuttle, and she and her friend immediately hugged and sobbed loudly on each other's shoulders. Upon seeing this, I heard one of the customers in the back say, "now they're going to make me cry." Honestly, I was tearing up too when I saw this sensitive moment. After a few minutes, we finally left. The drive itself went well with no problems. I was the last to be dropped off, and I told Michael that what he did was a very nice thing. He humbly shrugged it off, seeing it simply as an opportunity to help someone out. Kudos to you Michael. We need more people like you in this world.

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    Rochester Shuttle Service
    RSS desk at MSP
    RSS desk at MSP
    Rochester Shuttle Service

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    1st Class Transportation

    1st Class Transportation

    2.7
    (14 reviews)
    75.2 mi

    Ive booked with matt 2 times for 8 pass. Strech limos one with red carpet one without and this will…read morebe my 3rd i need a limo for the lil wayne concert as i will be picking up my niece and nephew. every time has been amazing and i know this time will be as well every driver has been respectful and worthy of a stellar review every time i call i always get an answer and even when i have plans to book limos and dont follow thru matt has always been very respectful ive never used any other limo service beside 1st class

    We reserved a Christmas lights limo tour for December 20, 2025. We paid $639.99. The driver picked…read moreus up as planned, but the vehicle had electrical problems. There was no heat, no way to talk to the driver, no radio/audio. The windows were frosted over so you couldn't see outside. We called the driver on our cell phone. He pulled over on Highway 10 to speak to us. He got out of the cab and came back to talk with us - on the side of a highway. This was an unsafe situation. He told us he had to manually press a button in the cab for the electrical to work. He said it was getting difficult to hold button and we later found out the button was behind him, at an awkward angle. This also seemed to be unsafe. We drove to their garage where they attempted to fix the problem. They were unable to resolve the problem so they returned us home with the promise of a refund since we did not get our Christmas lights tour. I have contacted Matt by phone three times with promises of a refund, but there has been no follow-through on their end. I filed a complaint with the BBB and they also did not receive any response from Matt after their two attempts. Unsafe and poor customer service. It's not too late to make this right, Matt.

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    1st Class Transportation
    1st Class Transportation
    20 pax Luxury Limo Coach.  Comes with iPod hookup to play your own music, fiber optic lighting, cooler, and a 42" TV.

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    20 pax Luxury Limo Coach. Comes with iPod hookup to play your own music, fiber optic lighting, cooler, and a 42" TV.

    Rochester City Lines - buses - Updated August 2026

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