Terrible service, went here for laser treatment for some dark spots. Was told I would ONLY NEED 1…read moretreatment, ended up having 2 and still it did not work. Manager stated I would need to schedule another and I wasn't giving it adequate time to take effect. Dr. Youn, after the fact, then said most patients purchase a package of treatments, first time hearing this line of garbage. Hey, if it doesn't work, just keep spending more money at my facility. What a scam!!!

I highly recommend Dr. Youn. His knowledge, talent and skill are exemplary. His staff members are…read moreso kind, professional and helpful. I truly cannot say enough great things about my experience with Dr. Youn and his office. I trust him implicitly, have complete confidence in him, and would not see anyone else. Thank you Dr. Youn and staff!

Just a quick note, I do not discuss the doctor because most of the interaction is done at their…read moreoffice. While I don't have any issues with him, this review is about the surgical center staff and location. Pre-op interactions over the phone were always positive. I called a couple times with questions and was always able to speak with someone instead of waiting for a call back. The people I spoke with were always very pleasant to speak with and never sounded like it was a hassle to have questions (like sometimes happen elsewhere). The 45 wait in the lobby/waiting room to be called back was a little long for my taste, but that is the only less than stellar part of my visit. The person at check-in was very nice, very fast and helped with my insurance questions. It was a little chilly, but medical places often are. They had a variety of seating arrangements, including sections of chairs, love seats and even a couple booths. At first we thought that was a little strange, but then realized it's a genius idea for people who may have brought a laptop or other things for a table surface. Once I was called back, everything went very smoothly. The nurse working with me in the room was awesome, the anesthesiologist was very nice and informative, the doctor came in and spoke with me, as well as the nurse who would be with me in the OR. They were very efficient, quick but never rushed, and informed me of everything that was going on throughout my visit. Wonderfully nice staff. Since my procedure was today I have yet to have the post-op experience, but I have no reason to think I will have any complaints. I will update if needed, but I highly doubt it will be. The overall complex was very nice, looked to be reasonably new. Very clean and convenient. The patient rooms were comfortable, with variable lighting, LCD TV, a small wardrobe for my clothes and a couple of chairs for the person with the patient. I mentioned the booths already and the front area also has a couple of larger TVs for those waiting. This was my first experience with a stand alone surgical facility and so far I have been very happy with my experience. I highly recommend this facility. Great job! Tip: If you are going here, it is the front suite in the complex, facing Rochester Rd. Depending on the time of day (lighting) it can be hard to see the sign right away.

My dad had an appointment for knee replacement, we arrived a little early and the front desk person…read morewas not happy about it. She was rude and set the tone for a really bad experience. She would not let me stay with my mom because "there are two surgeons scheduled and it will be busy". Please note that they have booths in the waiting area...does anyone sit with strangers in a booth? I've been sitting outside, my dad is being prepped and there's one other patient here. There is no policy listed anywhere about only having one person with you; did we go back in time and it's 2020 again? The surgeons are great and the facility is clean but there have got to be nicer, friendly support staff they can hire.

The doctors and staff are very caring. I am grateful for the help they was provided to me. Thank…read moreyou so much.

I broke my wrist in several holes places while walking my dog, and had to have hand surgery to put…read moreit back together. Dr. Quinn did the surgery in his surgical suite which is attached to his office. The nursing staff could not have been kinder, the anesthesiologist was very knowledgeable and put in a pain pump that lasted for 3 1/2 days after surgery. That in itself would be a one of the reasons I would really recommend this place. I could feel no pain at all during the worst days- by the time feeling in my arm came back. It was really just a little bit of an ache. Not really even a pain. I am one week out from the surgery, so my postop is not until next week, but I can move my fingers and my thumbs, and I am not in pain! I will update after my postop next week. At this point I would really highly recommend the surgical center staff and Dr.

This was our first time in Dr. Chengelis' office. The staff was pleasant. There wasn't a long wait…read more Actually, we barely sat down & we were called into the exam room. In less than five minutes, the doctor came in. Surgery was determined to be needed & scheduled all within this visit, within one week. Thankfully, the surgery went well & the healing process was uneventful. The surgeon & team was professional. Kudos to Dr. Chengelis, office staff, & surgical team....keep up the good work. Thank you. FYI, one suggestion, for the surgeon, is the update in the waiting room should be in private. The doctor was talking softly & tried to be private, but the person next to me heard him. As soon as the surgeon walked away, the man next to me commented on what he heard the doctor said to me.

Just had surgery with Dr. Chengelis and my recovery has been so much easier than others who have…read morehad the same. He's been the only surgeon I've had that saw me in Pre-op, recovery and my hospital room to make sure I was doing ok. Awesome bedside manner and just a genuine, kind person. I'm so thankful for him and his amazing office team. They made a hard situation so much easier.

My recent appointment with Elizabeth Evans at Corewell Health Grand Rapids Hospitals Neurovascular…read morepractice was stellar. Ms. Evans provided information and answered my concerns with the utmost professionalism and the perfect amount of friendly concern. I went in frightened and left educated and reassured I am on the right path to continued improvement. I was seen almost immediately upon arrival and the staff was friendly. I highly recommend this provider.

COREWELL HEALTH | ROYAL OAK…read more 1. Postoperative Care & Timeline of Events On July 21, 2026, I underwent sinus surgery. Prior to the procedure, my surgeon assured me that although he would be traveling out of the country during my recovery, appropriate coverage was in place to manage any postoperative issues. He also promised to call me personally to check on my progress. This never happened. Neither the follow-up call nor the promised coverage materialized: Onset of Complications: Shortly after surgery, I developed severe pain, uncontrolled vomiting, and a fever. Lack of Outpatient Evaluation: My repeated calls to the surgeon's office detailing my deteriorating condition did not result in an evaluation by a coverage provider. Emergency Department Referral: Instead of an in-office evaluation, I was instructed to report to the Corewell Health Emergency Department on Wednesday, July 29, 2026. 2. Hospitalization & Diagnosis Upon arrival at the emergency department on July 29, I was directly admitted to the hospital, where I remained through August 1, 2026 (5 North, Room 5645). I was diagnosed with a Pseudomonas aeruginosa bacterial infection--a healthcare-associated postoperative infection--and required three days of intravenous antibiotic treatment. I am currently seeking a legal evaluation to determine whether the lack of postoperative follow-up, the absence of covered care, and the delay in direct intervention met the appropriate standard of care, and whether these failures contributed to the severity of my infection and subsequent hospitalization. 3. Hospital Care Advocacy & Staff Recognition I want to explicitly state that my formal concerns regarding this stay are directed at facility resources and administrative oversight--not the clinical staff. The bedside team on 5 North provided exceptional, compassionate, and professional care under difficult circumstances. I have submitted formal award nominations to recognize the following individuals whose dedication made a challenging stay manageable: - Nursing Staff: Wade, RN; Olivia, RN; Kaitlyn, RN - Medical Team: Dr. Gilbert (Neurology) - Medical Assistants: Brooklynn, Syam, and Nicole There were no blankets or pillows available, and I had to sleep in my clothes on my first night. There were also not enough rolling carts available for the nurses, and the scanners were not functioning. As a result, staff had to use refurbished cell phones to scan patients' wristbands and chart! Last but certainly not least, there was no air conditioning, which made an already difficult stay even more uncomfortable. I have been to this facility multiple times for procedures, and unfortunately, I have noticed that the quality of the experience continues to decline with each visit. This is ultimately why I felt compelled to write and share my concerns. I hope these issues will be taken seriously and addressed, as patients and staff deserve a safe, comfortable, and properly equipped environment. While the care team was outstanding, the facility itself appears to be struggling with equipment shortages, malfunctioning technology, and physical infrastructure issues. My formal correspondence is intended to advocate for this clinical team so they receive the operational support and resources necessary to deliver the high standard of care to which they are clearly committed. Due to this experience and the serious healthcare-associated bacterial infection I contracted, I have lost confidence in Corewell Health Royal Oak. I will be seeking all future care elsewhere and will share my experience with others when asked.

I originally called Dr. Janczyk for what ended up later being a misdiagnosed hernia by Henry Ford…read moreHospital. Then I ended up in the hospital with severe pancreatitis right before my consult with him. When I went to cancel he so kindly offered to take out my gallbladder and also was the only one in my 3 years of searching for answers to diagnose my "hernia" pain as a large endometrioma. That alone was worth seeing him for! He did a fantastic job on my surgery, took the time to speak to me and my husband prior and answer questions. His office staff have been genuine, kind and helpful. I'm so thankful to him for helping me.

I had a very unpleasant experience with Dr Janczyk during my first encounter with him as a patient…read more I am a doctor myself butI went to him for hernia consultation. He had poor bedside manners. He belittled other doctors and he undermined my genuine concern. I asked him if he would be doing my surgery in entirety by himself or if there are residents/trainees involved since I do not wish the residents or fellows to do any surgery on me. I understand teaching hospital and I understand training but in this particular surgery I did not wish trainees to work on me. I am scared of robots and it's personal. He could have said sorry my trainees depend on me to teach them and all patients of mine have trainees experience. I would have said thank you but no thanks and left. But instead he started using cutting remarks and mocking my intelligence as well as my concern.He said " residents come and go. It's not that I would leave to have tea with one of your colleagues while residents are doing surgery ". All I wanted was him to tell me if it was possible to not have any trainee at the console of da Vinci robot during the length of the surgery because I as a patient am not comfortable otherwise. Was I asking for too much? And he could have said no and we would have parted ways and I would look for another surgeon. But he had to be sarcastic and demeaning.

When my son broke his leg skiing, we were given Dr Siwiec's name to contact the next business day…read moreabout a cast. And we're so glad we were! Dr Siwiec and his staff were so great to work with. A broken bone and casting are very scary things to deal with when you're seven-years-old, but everyone explained very patiently what they were doing to help my son, and he calmed down and felt better. When he wasn't so stressed out, the healing could begin. Everyone from the woman on the phone making our appointment, to the assistants who got us situated in rooms, to the x-ray techs who took new pictures of the break each time, to those lucky souls who got to cut off the old casts (the loudest part, and my son's least favorite) were excellent. While we hope never to need them again, this would be our first call if we were dealing with a similar emergency again.

I broke my arm snowboarding and Dr. Siwiec was able to get me back to normal with full range of…read moremotion in 6 weeks. He and his office staff were always attentive and thorough during all of my appointments. Dr. Siwiec is very knowledgeable and he truly cared about getting me back to my highly active lifestyle.

My wife and I were very impressed by Dr Easton's personal interaction and his approach in wanting…read moreto help my wife with her back pain. Hopefully her surgery will go as smoothly. Extremely pleasant experience.

It's 9:30, the business hours say open until 10pm. They're not. Really frustrating when my daughter…read moreneeds urgent but not ER care.

Destiny the front office assistant is not personable and borderline rude, this was an unpleasant…read moreexperience. Not sure why places hire people that aren't good with people. The PA Amelia did a good job.

Very prompt and professional. Staff is comforting! I have…read morebeen a patriot many years!

They underpay their staff. The work environment is extremely toxic, everyone speaks negatively of…read moreother staff and patients. Too much drama and rumors being spread with no respect for staff members.