No one is happy about the scenario they find themselves in having to go to PT, I was in a care…read moreaccident in January but the whole staff at the Olney office were a joy to work with. Over a few short months, they were professional, kind and personable while pushing me to get better at my pace. By the end, I enjoyed going to see them twice a week and always felt better afterwards. You can tell that they took great pride in making sure everyone had a tailored treatment plan which is impressive given the range of patients and treatment needed. Dr. Jonathan, Simone and Kevin were my primary therapists but everyone I interacted with there were awesome. I couldn't recommend them more if you're in need of a PT!

I just finished my physical therapy. My arm pain, tingling, and numbness have all improved and are…read moreunder control. I worked with Dr. Jonathan, Nataly at the front desk, Simone, Emily, Kevin and the other Kevin...LOL They are kind, empathetic, humorous, and encouraging. I felt comfortable going through the treatment, they were receptive to my concerns, and implemented adjustments based on my feedback and comments. The atmosphere is pleasant and professional. They all work as a team and support each other. Communication with Natalie, the office manager was wonderful. Making appointments is easy and flexible. They are open from 8-4 Mon, Wed, and Fri and 8-6 on Tue and Thursday. Dr. Jonathan is trained in dry needling which was a game changer for me. I introduced my husband to the practice for balance and posture. He feels the same way I do about the staff. They were able to help him and now he is able to continue the program at home. What a great team!

I found Olney Novacare to be a great experience. They are all friendly professionals with a nice…read morestaff that I credit with helping me get on the mend from a tough sciatic issue. Sarah, Jason and Chris are awesome. My muscles and nerves were a mess and they weren't responding to much but the PT's didn't give up. They tried different therapies until they found ones that worked to get everything loosened up. I loved how the session ended with a nice large hotpad for about 7 minutes. (It's different for everyone.) They are caring and you can tell they love what they do...helping people get better and have a better life. They are centrally located in the Buffington Building in Olney.

So, I've been a patient at this location for about a month now, I would say. I can not say enough…read morewonderful things about Taran. I know all of us are facing challenges that have us riddled with anxiety, depression, etc.....but it absolutely matters that a PT patient feels listened to by their therapist. Taran goes above and beyond what I would ask for in a physical therapist. Going to PT is my FAVORITE part of my week. Taran always has a huge smile on her face when I enter the room. She absolutely touched my heart with her story of telling someone else how you would never guess what one of her patients has been through and is going through. Taran said it's because I am always so positive, upbeat, and happy. That I'm a beautiful person inside and out. That's the best thing I've heard in a while, and yes, I cried lol. I highly recommend this beautiful soul, who absolutely loves what she does. I could never thank her enough because while PT workouts are excruciating, she makes it easy to accomplish with her love for her career and people!

I was seen by a Doctor w Potomac valley ortho. And the Doctor specifically told me services were…read morecovered only to bill me later. I had multiple broken bones. The Doctor also didn't recommend any rest or offer to write a note for fmla leave. And instead kept trying to write me pain medication. He was totally incompetent as a doctor. The fact they the place was empty should have been a clue. 0/10 don't recommend coming here.

BEWARE!! I had such a miserable experience at this practice - it has prompted me to leave what may…read morebe my first-ever YELP review. My September visit with the doctor for knee issues was fine. I received cortisone shots in both knees and a recommendation to use knee braces for gym, sports, and activities. When I asked, the assistant working with the doctor the cost of the braces, she quoted me approximately $150 each and noted that she needed to order them--for arrival the next day. Seemed pretty reasonable. Conveniently for PVOC/CAO, the billing system was down when I went to pick up the braces, so I ELECTRONICALLY signed for them without paying attn to the cost. I was billed a couple weeks later $298.61 for each brace. I attempted to return the unused braces, but the receptionist indicated that once I walked out of the office with them, they were not returnable. I left five messages for the Olney location office manager (Ryan) to question the return policy and billing. No matter what time of day it was he was either at lunch or not in the office. It's been over 2 months, and he still hasn't returned any of my calls. The only call I did receive about the braces, was a harassing call from the billing department.

Highly recommend. Erin and the entire staff are great. Excellent customer service and even better…read morecustomer experience. Pivot PT helped me recover quickly and efficiently from a major surgery and I was back on my feet in no time. If you need PT for any reason, THIS is the place to be. A+++ experience!

Excellent service from all personnel. The exercises and treatment were clearly explained. I have…read moregotten a better understanding of my back and hip pain and tried the dry needle treatment. I did ot once and helped alot. Highly recommend this place!

I'm young but with some repeat back injuries I've been to a number of PTs and finally found NRH…read morewhich was life changing!! Their staff truly listens and guides, and the dry needling I had done was the best thing for my severe and debilitating back injury. Can't recommend them enough, for the first time ever I finished in even less time than expected to recover. Plus the staff are very friendly and patient !

I have been going to NRH for various physical issues that needed rehab. I was referred by my…read moresurgeon. I have been worked on by three different PT's. each one, Marlene Murphy in particular were nothing short of phenomenal. I happen to be starting speech therapy tomorrow morning. I am really looking for ward to it.

The front desk staff is so unbelievably unprofessional, rude and extremely bothered by the fact…read morethey have to do anything. I have a friend that lives in Olney and was interested in pain management options but after reading the reviews on Yelp and my personal experience with the staff I'm disgusted. No thanks!

If I could give zero stars I would. Avoid at all costs. I had a chondroplasty and lateral release…read moredone which is a pretty minor surgery considering knees. I was guaranteed I'll be great in no more than 6-8 weeks, 10 at most. I'm 6 months post surgery and still not 100%. I went to the PT there for 15 weeks or so post surgery. Dr Higgins will sweet talk you and you'll agree with everything he says. In fact at my 2nd check up he told me to get back to weight training when i couldn't walk up stairs or get out of a chair without pain. I went to him multiple times to figure out why I wasn't recovering..why I have more pain and was more limited now than previous to surgery. He kept promising me everything was fine or do these stretches and it'll all clear up. Guess what, it didn't. I tried every physical therapist there. They just kept trying similar things and expecting different results. They're all very nice people but it's like a factory. They go through dozens of people a day, so you'll see the therapist for 20-30 minutes then be sent off to do exercises on your own. They don't really supervise you either, so in week 10 or so the one therapist noticed I was doing an exercise wrong, after 10 weeks of doing it wrong. I got put on I think 4 different prescriptions to help inflammation. Literally it seemed like they were just trying anything and hope it worked. It really felt like they weren't experts. The front desk people tend to seem bothered when you call or do anything other than pay a bill or check in. I also probably asked Higgins to call me 2 or 3 times, either in person to the front desk or by calling. One time I was there nearly in tears cause I was in so much pain still 8 weeks post and was told they'd have him call me in the morning. Big surprise, he never called. It took forever to get a response to questions I had sometimes it seemed. Finally I still don't understand how they do billing but I think they submitted my stuff to insurance then would come back to me for the balance which makes sense and is cool except they'd only send me a bill every so often so I'd get a $700 bill or so out of the blue. This happened a few times for a few hundred dollars each time. So after many weeks(months really), multiple appointments a week, and thousands of dollars I'm worse off than I was before surgery. You may have a better experience but I cannot recommend anyone to this place in good faith.

Dr. Potter was great the whole staff was outstanding my niece recommended him for my gout thank you…read moreDr. Potter

Excellent patient and customer service. Dr E I s a caring and thorough practitioner.read more

On my first visit, I found out that my insurance did not cover my visits. So THEY OFFER A DEAL... I…read morecan pay for every other visit. Until, I am out of the "danger zone". Then I would pay for every visit... $45. I've had three appointments here. On my second visit, he had me watch a video explaining the treatment process... FOR REAL?!? I was really disappointed on my last visit. They sat me in the patient room for 20mins waiting... Then EMBARRASS ME by Having me acknowledge my discount in a room full of other patients...(5 other patient) On top of making me carry the "client folder" to the register every visit. It's a shame, Dr. Hoffman seems like a nice guy...and knows his craft. With Problems like this...is why their rating is not as good as other Chiropratic offers in the area. First of all, I didn't asked for a discount. YOU OFFERED!!! So don't treat me like a THIRD CLASS CITIZEN !!! You are NOT A COUNTRY CLUB. It's just BAD BUSINESS!!!!!! thanks but NO THANKS.

They don't explain the treatment to be given and the prices. So you end up going to several…read moresessions and paying high prices for a treatment that barely works. Given my experience in other countries, they extend the treatment unnecessarily to possibly get more money from their clients. I needed back pain treatment due to pregnancy. The couple of times I went, they did exactly the same, which was nothing but putting me on my side and press to stretch my back, and then they charged me more than $50 for a few minutes of nothing. Thank God I could find the care I needed somewhere else.

Poor communication, lack of urgency and zero help unless you're in person communicating with the…read morestaff. Patient care provided is on par for average care.

This place doesn't really care about you or your health. They have alot of locations and to get…read morehelp you have to speak to someone in another country. I could go on and on , but I just want to say if you can find another pain management company you should go to them. It's very hard to communicate with Choice.