The one star rating is because I can't give any less. Tracie Clean provided me with the most half…read moreass, partial cleaning job I've ever had! When I say half ass/partial cleaning let me vividly explain. My house was fairly clean before the cleaners came in. When I reached out to Tracie via Yelp I was requesting upkeep monthly services, nothing major, sweep, mop, vacuum, windows, most importantly dust!!! I feel like the cleaners walked into my house (I was at work), looked around and said "Easy money" because it wasn't much to clean per se, I needed housekeeping, literally. I feel completely scammed. So when I say half ass, here's what I mean. The workers wiped the refrigerator off, but didn't clean the outside of the ice maker (see pics). The cleaners took the trash out in all of the bathrooms and bedrooms did NOT sweep around the trash cans. They cleaned the inside of the toilet but didn't have the decency to clean the actual toilet seat. I left it up and it was still dirty. I shut the door to use the bathroom and noticed all the same dust and dirt in the corners of the bathroom that were there before I left that morning (see pics). They cleaned the shower but didn't bother touching the tub. I fell asleep on the couch the night before and left the pillows as they were. When I came home they were the exact same way!! There was still crumbs on the counter from my toast I made that morning. I swiped my hand across the counter ... yup ... hasn't been clean! I saw vacuum lines in my master bedroom but none on the steps. Lastly, Tracie Clean chargers $5 per window. No problem! Great. That $5 per window does not include the window sills ( that was not explained in the initial consult) so they were left filthy. My cleaning was initially supposed to be for 3 pm. Tracie texted me around 1 and said they finished a job early and wanted to come and start mine. Great! Around 5 when I was on my way from work she texted and said done ... here's the invoice. I'm thinking wow! 4 hours of cleaning. It's gonna be spotless. Nope! It was the same damn way I left it that morning. I was so disappointed! I reached out to Tracie and said, Tracie I want to share this with you before I share it with Yelp. Your workers came in and did close to nothing. They didn't even fake me out by moving anything around. Everything on the counter in my bathrooms and kitchen is the same. They literally "wiped" around everything." She said that was unacceptable. They were "new workers and in training". She said she would personally come out to clean and correct everything. She seemed apologetic but didn't come out to correct anything as she said she would. I feel like I've been scammed completely. Never mind those two 5 star reviews. I'm not even sure if they're real. I've never stirred my followers wrong, so ... here's the real deal!!

Where to start... they were two hours late... they came in here wiped some things down but the…read moreentire job was half assed...I paid extra to have my walls cleaned.. my place detailed.. they left dust hanging on all the vents they didn't even take the pictures down like I asked.. there's still dust cobs in the corners... they cleaned inside my toilet but not the toilet itself they didn't take anything off the bathroom counter leaving it dirty underneath.. the floor behind the toilet was left undone... the bathroom ceiling had mold i paid to have cleaned but wasn't...the floors they mopped had residue you can see... the ceiling fan was not done... so much dust... It was my stupid ass fault that I paid her before I looked at the work... She charged me $400 For a detail clean on a 900 foot square apartment and I didn't even get a regular house cleaning... She sent people to do it, she didn't do it herself and when I asked her to come back and look at the work that wasn't done she said she would, she scheduled a day to come back then didn't show and has been ghosting me ever since... It's been 2 weeks since she cleaned and she still hasn't come over or she refuses to video call me... I feel like she ripped me off 400 bucks and now I have to pay somebody else to do the work that she didn't do... If I were you I would keep looking to find somebody more responsible and more professional someone who actually knows how to clean...this girl is not it