I spoke with BH and they explained the rational for not using the factory supplied trailer wiring…read moreharness. Apparently in pre-2018 Sprinters, if a brake controller is not installed, the factory installed harness's converter is not powered and thus the harness does not function. Okay, that's a plausible response and this was unknown to me before they explained. I wish I had understood this at the time as I could have opted to use a simple 7 to 5 pin converter right at the plug to the trailer at a similar or less (?) cost to having them go to the labour and effort to access the taillight wiring. I also don't quite understand why simply powering the factory trailer harness without a brake controller if a 5 or 4 pin trailer connection is installed was not considered as this would have been a simple matter under the drivers seat. Regardless, I appreciate their explaining their rational but I would have done things a bit differently had I more information. Regarding the quality of the wiring work, it was a bit sloppy, and a short single conductor was spliced to lengthen with a different colour wire hidden under electrical tape. The harness was also routed into the interior of the van by breaking off the corner of an interior plastic vent cover behind the taillight and a hole drilled through the floor rather than route the harness out the bottom of the taillight and behind the exterior trim. Again, not terrible and still functional but in my opinion, there was a better way to do this. Finally, the factory harness was dangling under the the van and did not have a blanking plug or any protection to keep water, salt, muck out of the plug's terminals. Maybe this is how Mercedes delivers the van but it necessitated cutting off the plug to access the bare wires directly if the plug is not utilized soon after delivery. I will add a star for BH reaching out to explain and I hope that my response assists with their review. Addendum: BH is correct, I'm doing the wiring for the new 7 pin hitch myself. I figure as a marine electrician with over 35 years in the industry and owning my own marine electrical business repairing and designing electrical systems for million dollar yachts and others I both recognize quality workmanship and have no issue tackling this little project. It does however make me a bit more critical than other people of such things and my standards for workmanship may eclipse others. I'm sure BH is a good company and clearly has demonstrated their willingness to communicate. Yes, the plug was functional until it failed a few years back and I replaced it with another 5 pin style. It's only now that I have a trailer with electric brakes that I looked at the original work to make the necessary plug style changes. If I could offer 5 stars for communication alone I'd do that and I would recommend them as they are certainly willing to listen and I suspect, had the discussion at the time been in more depth, I would have been clearer in my expectations and direction. So as a result, both BH and I are a little wiser.

Not as ritzy and flashy as Rack Attack but just as good to get a good hitch installed. Easy to…read morebook an appointment and friendly staff. Got the job done and price point was good - even a little better pricing than the more popular hitch install companies.

Close to home, easy to get parts, great parking, long time staff members know what parts neededread more

A lifesaver for me on this night as I needed car parts and I practically had less than the standard…read moreamount of brake pad thickness you should have while operating an automobile. Open right up to 8PM on weeknights, when your in a bind, and work on your car yourself (or know people who work on cars) and need that particular part I always think of Lordco. You can go OEM on things, but sometimes that is not in your budget, and in most cases at night, those places aren't open for you like this place is. For an average Joe like me this place isn't pretty, but for any car-nut, this is probably some sort of candy store. What you see in the front is not all you see as they have people here who know cars and if they don't, they pull up their computer to find you the corresponding right part you need. Just have the knowledge of the exact part or item you need, with you year and model of vehicle. They usually provide you a few prices due to selection, whether you want aftermarket, or something that is similiar to OEM. Deep into the heart of industrial area, know where you going before you come here (have the GPS on) and you maybe delayed due to the fact this place is close to the main train tracks. On this night when we came here we were stopped by two trains, one when going, one when leaving.

For all you car guys who love to race it on the track or Rally it on the dirt or even like to get…read moregreat performance oil and parts. They carry a selection of OMP goodies from GT seats to racing carbon fiber bucket to flame proof underwear and Hans devices. Need Helmets? Talk to Frank, he'll get you suited up with Helmets and gloves if you're into Auto slalom or Auto crossing or rally X. It's a small shop with alot to offer. Seriously, this is it.

As a beginner racer , Frank set me up with all the necessary racing equipment . Everything fit and…read moreworks perfectly , and he was a pleasure to deal with . Gord Murphy .

An Unfortunate situation. I've purchased a lot of products from Gemini in the Past for my Jeep YJ…read more Bumper, Shocks, Shackles, Extended Fenders, Full Poly Bushing Replacement, Quick Disconnects, and a multitude of smaller items. This review comes down to a $30 windshield to cowl seal. I purchased one to replace my aging seal. Unfortunately there was a fitment issue. When I returned to Gemini and asked, (even showed them on the jeep) they said it was not right and did not understand why. I live an hour and half from them, so I purchased another in hopes that it was a one off manufacturing issue. On the receipt of this purchase they hand wrote that if it did not fit, that they would refund without any issues. Fast forward to 3 weeks later. The replacement did not fit, I eventually ordered an OEM seal from the dealership and it fit perfect. I called Gemini to let them know I will be returning the two seals and using the credit towards another more expensive item... I was told by the owner that under no circumstances will he accept the 'used' items back. When I mentioned that it was hand written on the bill that it would be accepted back, he avoided it and then told me that I return everything I purchase. This was news to me. All of the other parts were securely on the jeep, not sure how I could have returned them! Well, accept for the three wrong parts I was shipped by them in the past... Wrong sizes, completely wrong parts and for a different vehicle, etc. In Short, there is no customer service or loyalty for existing customers, and I recommend dealing with an outfit like 4wheelparts.com instead. Its not the money i'm out that is the issue, but the principle.

From the owner: Jeep Parts And Jeep Accessories For Jeeps From 1942 To Newread more

Came here to look at the new VW Tiguan. It was a nice car but still not really what I am looking…read morefor. The drive was smooth and it does have the power I am looking for when going up hill. Service was good here. Staff was helpful. Best of all, they have lots of parking onsite.

I only have experience with their parts dept. I was working with Austin and Jonathan. Both have…read morebeen excellent at working with getting a couple thousand dollars' worth of parts for my ID Buzz.

Huge thanks to Usama Zia Bajwa at Destination Honda Burnaby…read more He was extremely helpful, respectful, and transparent. He really listened to my concerns and made the whole process easy and stress-free. It's rare to find a service advisor who actually cares and doesn't push unnecessary work. I really appreciate his help and would definitely recommend asking for Usama.

Had booked a time to look at a used vehicle. I was coming in from out of town and was told we were…read more"first in line" and had "first right of refusal." After being brought upstairs to wait, we were told the vehicle had sold. I was upset as we had come in from out of town and so the salesperson went to get the manager - a short, chode of a man, who ostensibly told us "too bad." We had come in from another city and were offered no recompense for our time.

Purchased a Nissan Pathfinder from Joe. Easy process, he was very informative and not pushy…read more A month in, multiple things had gone wrong with the car. Not just little things, the power locks on the back doors weren't working, etc. Contacted Joe, who was no help. Be warned, you'll get no customer service once you leave the lot. They'll happily try to sell you extra insurance for 3K a year though.

Good pricing and collection.... Though the marketplace…read morelisting didn't have much detail about the car, I talked with Sarah and she shared the pictures as I requested. Very nice, polite and patient sales person. Visited there and got back with a car of my choice the same day. Thanks to Josh and other open road audi members from financing, insurance and hand over team. Huge showroom, plenty of parking available.

Bought a 2025 gmc terrain. 2 weeks after purchase a rock cracked my windshield on my driver side…read more I have been waiting for 3 months for a replacement windshield. There are no ETA's and the last phone call to service department I was spoken to very rudely and hung up on. We have purchased two brand new vehicles from Carter and to be treated like that was appalling. Just a heads up to anyone buying a new vehicle.

I called to get a simple extra key made. I was told I had to get programmed. Has no buttons on it…read moreor anything. I just put the key in the door to open and I just put the key in into the ignition start no automatic nothing. The person told me to come in make an appointment get the card the key. I told him that was a scam and it's ridiculous and I will live with one key.

The cafe is beautiful. It's modern and the greenery inside is so calming. The shop has plenty of…read moreseating as well. The staff are so friendly and as someone who is from Seattle, the warmth of the baristas was not only different for me, but it was genuine and not forced. The coffee was AMAZING. There are even coffee tastings to try the coffee to see which one suits you best. They offer baked items in a case and coffee for purchase. I look forward to coming back here when I visit.

Some of the best coffee in Vancouver. Never a miss with a latte or even just an espresso shot…read more Great waffle pastries as well. Always make an attempt to get beans from here when I take a trip north.