It was a terrible experience. I ordered a subwoofer enclosure. They shipped it in a bare box with no protective packaging not even 1 packing peanut. The enclosure arrived all cracked and damaged. They fought me to the teeth and nail on getting a refund for the product. I ended up having to dispute it with my bank. I do not recommend buying anything from them there customer service is garbage they only care about taking your money. read more

See all

Warning Do not under any circumstance by anything from this company this has to be the worst company I've ever purchased any single product from in my entire life. Their amplifier broke within a week we own a Gym when I finally came around to fix it they want to take it from me for a month And leave my Gym without music when clearly the amp is damaged. You can see it in pictures and video and still, they refuse to replace it. read more

Do not be fooled by the handful of surprised good reviews. I returned merchandise to Rockville Audio using their authorized return process, and UPS confirmed delivery of the complete return. Despite acknowledging receipt of the package, Rockville has failed to issue my refund and has repeatedly cited internal warehouse issues while stating they are "checking," with no resolution or timeline. As a result, the company currently has both the returned product and my money, and I have been forced to work with my financial institution to dispute the charge in order to recover the funds. Based on my experience, Rockville's return and refund process is unreliable, and I would strongly caution others to proceed carefully. read more

Horrible! I had to return two items and they decided to withhold $80.00 of my refund.

Do not buy any Rockwell products. I bought 2 systems for my restaurant and both went bed in 1 month. Neither they are replacing it or fixing them. lost my money. read more

A thief stole my debit card and used it to make a fraudulent purchase at Rockville Audio. They know who did it, but they have made it increasingly and unnecessarily difficult to get them to release the information to the Police. Two weeks later, lots of red tape & stalling and still no progress. Too bad the thief didn't need to go through all this to use my debit card at your store. Rockville Audio are far more interested in making money by any means, than they are protecting the innocent. BTW: Not surprised by all of the 1 star negative responses about their customer support. It's awful and impossible to talk to a manager. read more

This company is a joke. Ordered a sound system for an event, billing and shipping can only be the same address! I ordered it at 10pm called the next morning when they opened and would not do anything. No changes of any kind ok cancel the order. Even though they offer a money back guranttee they said no. Order had not been processed no shiping confirmation so I have cancled the charges on my CC and they are still going to ship it. I notified them that It will sit in the driveway till somebody hauls it off as I notified them before it was shipped. All they had to do was change the shippping address and I would have bought 2 more if the quality of this one was what we needed. They are a joke and don't have the first clue what customer service looks like! read more

I bought a 15-in woofer system the speaker was frozen they will not warrant it I would not buy from them

The remote to my wifi power amp went out in 3 months, they have no replacement in stock and I have been waiting 2 months for a replacement but nothing still. I would not recommend this company. read more

Garbage company. Cheap components. Zero customer service or support. Overall, a Nightmare. They lie every time I talk to them, they refuse to help, will not allow you to escalate, good luck getting refunds, they'll hold on to your money as long as possible. If you do business with this company, be prepared to be screwed over in multiple ways. read more

Surprised by all the bad reviews here, I have nothing but good things to say about the company and I'll say some now. We were redoing our kitchen a few years ago and I wanted to put in a sound system into the ceiling. I did a bunch of research and ended up going with Rockville's 6 zone, 70w commercial system. Unbelievable sound and an amazing price. Couldn't be happier with it. Then this summer I wanted to upgrade the monitors I had on my computer since I have started to do more music recording at home. I bought their combo studio monitors and subwoofer and again, unbelievable sound and an amazing price, and couldn't be happier with my purchase. Even bought a t-shirt! Then the sub stopped working and I was nervous about sending this big ol heavy thing from my home in CA to NY to have them work on it. Customer support was prompt and professional and in a coupla weeks I had a new sub. So rare to find a company these days with a killer product at a great price and good customer support. Strongly recommend. read more

EDIT - Giving them 3 Stars for now. May go to 4 depending on how the repair goes. John and Rockville Audio sent me a heavily discounted shipping label. About $17.00. We are about to send the device to them for repair. Earlier info is below. ----------------------------------------------------- We had some issues with breaking up and static via the Bluetooth connection when trying to play music on a RAM15BT. I went to the website and put in a support ticket. I received an email from John G: See below: ----------------------------------------------------- Hello, This is John, a technical support rep for Rockville audio and Audio Savings. I am sorry to see that you are having issues with your RAM15BT. Rockville RAM15BT 15" Rechargeable Powered 800W PA DJ Speaker, 2 Mics, Bluetooth (rockvilleaudio.com) If you are having issues with your Bluetooth staying connected, please try a different Bluetooth device and see if the problem continues. If the problem does continue, please reply back with your order number so I can check the status of your warranty. Thank you John G ------------------------------------------------------ I told him we tried what he said, and it didn't work. His reply is below: ------------------------------------------------------ Hello, Thank you for that information, It sounds like the Bluetooth module has gone bad. I will go ahead and set up an RMA request for a warranty repair. Once the RMA is set up, a customer support rep will email you with shipping information. Sorry about any inconvinience this may have caused, hopefully we can get it resolved quickly for you. Thank you. John G ----------------------------------------------------- At this point, I thought they were sending me an RMA and a shipping label. I was wrong. I'm trying to understand what they are doing for us. The device cost 329.00. To ship it, it costs $200.00 with packaging. The unit was only 8 months old when it went bad. read more

Rockville's customer service is absolutely horrible. I will no longer buy their products simply because of their customer service. I purchased this package of 8 up lights which included a case to carry them in. In less than 6 months, one of the back pack straps on the bag broke. The bag could not hold the weight of the very thing it was designed to carry. I reached out to customer service to get a replacement bag. They told me to send pictures of the damaged bag. They then told me that before they would replace the bag I would need to completely destroy my defective bag by either "cutting it up," "poking holes in it," or "burning," it. I tried to explain to them that I have events scheduled that require me to transport my lights and that I could still carry the bag by hand as it was just one of the back pack straps that broke. They still refused. The light's cost about $130 each. I don't have another way to carry them without damaging them. I told Maureen S at Rockville that I would send them back the defective bag or send pictures of the bag being completely destroyed once I get the new one. They still refuse. I spent $1000 on this particular package and have spent thousands on other equipment from Rockville over the years. Rockville absolutely refuses to replace this low quality, defective bag, that can't be worth more than $20 unless I "completely destroy" it. I told them that this situation has cost them a customer as I will not buy their products in the future. They are clearly more concerned with preventing me from having two of their low quality cases in my possession at the same time then they are with taking care of the customer's or standing by their products. This situation is ongoing with emailing back and forth for over a week now. My faith in the company is already destroyed over something so simple and stupid. I purchased two Chauvet light trees from I DJ Now in the last week rather than buying from Rockville. I told Maureen S that she had personally cost the company $700 in sales. Pennywise and pound foolish. I've never had a worse customer service experience than this. read more

Buyer BEWARE! I bought a speaker for my son's truck. it went out about 6 months later. I sent it back and they sent me a new one. it went out about 8 months later but the warranty only covers the 1st one. It doesn't cover the second new speaker. I will definitely buy elsewhere! read more

The equpiment is good. But god forbid you do not have an apple laptop. I got my r-track solo 3 days ago. I got it early so that might be the only reason it even deserves a star. You can not get any good help from customer support and the website doesnt work. I waited over the weekend for their "professionals" to help me get a download driver (that didnt end up working) that wasnt on the website. No i have yet to use my interface im still waiting for help and im stuck aggravated trying to figure it out alone untill i can get help. read more

Horrible customer service Horrible website would not recommend anyone buy anything from this place very bad attitude from customer service will actively go out of my way to tell everyone I meet about how bad my experience was with this company after reading reviews never should have bought this garbage ! read more

I'm highly disappointed in both the fact that I was not only sold a faulty product, but the process to get it fixed has been a nightmare. The product should have been fixed in an urgent manner based on the fact that it was faulty. I have now been given two different time frames and you cannot even give me an answer to when it will be fixed. As a business owner who owns multiple businesses in multiple states, I am once again baffled by your poor customer service and product. We were ready to move forward with your product for our other businesses yet have been completely turned-off by the way this situation was handled. This is unacceptable. Our business is now 2 weeks open with no sound system and no answer to when it will be fixed. Unbelievable. read more

I purchased a powered mixer (RPM 870) years ago. It has served me well, been to a 100+ gigs & has not let me down. It does have a channel that is non functioning now, but the unit has paid for itself over & over. read more

IF YOURE THINKING ABOUT PURCHASING ANY GEAR FOR YOUR BUSINESS OR MONEY MAKING PURPOSES, RUN! I own a company out in LA, we've recently added event light rentals to our repertoire of services. We decided to go with Rockville for 3 events we have coming up in the beginning of February. We purchased 16 of the IR4 up lights with the charging case. Because our billing address wasn't the same as the shipping address the payment never went through. Without any communication, they just cancelled the order, however on the confirmation email, it still told me that order was waiting for payment. By the time we received all this information it had already been too late to reissue another orders. We bought 16 ir4 to test out the product and MAN ARE WE GLAD WE DIDNT RECIEVE THEM. Because we'd at some point would have needed 48 total. They are mediocre compared to any other Chinese brand light you can find on the internet. For many reason, the brand BOTH LIGHTING is a much better option. Do your YouTube research and make the decision yourself. Their customer service is equally as worthless. We needed these lights to meet a deadline and because of their lack of communication we risk our business losing a lot of money. Customer service couldn't have cared less either. Sounded like a call center in the Philippines. Literally they couldn't not have cared any less about the situation. This is the price you pay looking for cheap garbage rather than an actual brand... really wanted this to work with you guys too. Damn shame. ALSO if you ever look to get your case escalated or speak to a manager it won't happen, because there isn't one. Unless he flies to the call center in another country and gets on the phone. Check out Both Lighting if you need affordable lighting. read more

I am surprised to see that there are actually some positive reviews here. Avoid paying for expedited shipping, as this merely benefits the owner's profits. Your order will still be shipped via ground, which will take significantly longer than the timeframe they promised for the extra fee. When your order finally arrives, do not anticipate receiving a new product; it is more likely that you will receive a used or damaged item. Once you realize the issue and attempt to address their shipping practices, they will assert that the order has already been dispatched and that they cannot assist you. Although UPS offers intercept services, the company chooses not to support customers in this regard. Rockville expects customers to cover return shipping costs despite their misleading claims. There are reasons their prices appear attractive; they sell subpar equipment, and once you recognize your error, rectifying the situation with them is nearly impossible. To avoid frustration, consider choosing a reputable company, even if it means spending a little more; it will be worth it in the end. read more

Support sucks! Sub came damaged and I tried to buy replacement parts and they said no! No parts available! Asked about a source for protective covers, and no response at all. Rockville Audio support is a complete waste of time! read more

Shipping came without any packing, destroying my product before it even arrived. Company took 3 months to start RMA return process then another month to refund my money. If you want to buy something rockville, buy it from WalMart.com so you can get instant refunds when it instantly breaks, or shows up non-working. They lied to me multiple times about being in contact with the subwoofer manufacturer. After contacting the producer myself, they informed me they'd never been in contact. Had to file a dispute with my bank to get my money back a month after they received the defective item. Horrible reviews all around, bad BBB rating, even worse on FB and Reddit... Highly suggest avoiding this company. Picture of how my JBL Powered Subwoofer showed up. read more

Rockville Audio - Shipped with no packing, whatsoever. (50lb subwoofer) - Electronics Near Me - Inwood, New York

I placed an order with Rockville audio in early November. When i received my order there were items missing that were supposed to be included. I contacted Rockville the day that I received my shipment and told them. i have been in constant contact with them via email and phone for the past almost 2 months and am repeatedly told that they are working on it. I am tired of waiting so i had to purchase the missing items from another company on Amazon. I told Rockville that I was OT paying to ship this stuff back and that I wanted a refund. Their response was for me to "in field destroy" all items and after I sent them back pics of the completely destroyed items they would issue a refund. WHAT FKING COMPANY asked you to destroy perfectly good items? read more

The worst! They claim fast shipping and they split my order and I only received one item and they can't tell me how much longer for my other item. so far it's taken 5 days for UPS to transfer it to the post office and who knows how long before the post office delivers it!! never again!!! read more

I purchased two RPG 10BT speakers and the outputs on both speakers don't work. Can't connect to a subwoofer. Rockville's technical support is not good at all. The company shrugged their shoulders and, although under warranty, said I would have to pay to ship them both back at my expense. The speakers at RPG 10BT. They are not all that good and the bottom end stinks. I gave this company several months to help me with the speakers whereas I have reached wits end. I am giving up and throwing these speakers out as they are junk. Here is my review. I hope people out there see this review BEFORE they purchase anything from this company. I am a small business owner myself and rely on good reviews. I hate to give something like this out for other companies but Rockville deserves this. John Taube read more

Total garbage service. Lie after lie after lie. Management is non existent Awful company Awful service Awful experience Do yourself a favor and purchase from someone else. The pennies you save will cost you big dollars in the end. If you can give this company a ZERO on this scale of stars I would. Do yourself a big favor and purchase your equipment elsewhere. The results will be much better. Thrives, liars, scammers, rude, nasty. read more

Absolutely the worst customer service. The website says 24/7 customer service and then nobody responds for days. I needed to change a product option on an order and nobody answered the phone in approximately 11 calls. Then I get a shipping notice where there was just a label and they refused to pull the items from shipping. Now we'll have to drive a 30 mile RT for the return. Buyers beware. I should have looked at the reviews first. read more

I was looking for a rechargeable powered PA system for an event we had to move to a location where there would be no access to power last minute due to weather. After calling Rockville Audio and speaking with a sales rep, who assured me our order would ship out the following day and arrive within 3 business days, we placed our order on Thursday. We received part of the order on Monday. On Wednesday I called their customer service to see what the status was on the two PA systems, they could not give me any information on the order and there was no one I could speak to about the problem. I was told they had a "system issue" last week and there were some "glitches" in orders placed and they were not able to pull up any information on our order. When I asked to speak to a manager or supervisor, I was told there was no one available to talk to. If you are looking for a reliable company to actually deliver your order, even if you are in a pinch, heed the advice of the MANY other reviews here and LOOK ELSEWHERE! read more

Last week, I purchased a refurbished RWM1203VH specifically to use for a gig this weekend that requires 2 wireless microphones. Upon opening shipping package (the larger box containing the OEM box), I noticed a message written in big, black, permanent marker on the outside of the duct taped OEM box were the words "PLEASE SEND DEVICES THAT WORK". Low and behold and would you believe that this device actually arrived broken??? Yea....me either....but it did! WHO in the hell sends out a broken product....IN THE SAME FUCKING BOX THAT WAS PREVIOUSLY SENT TO SOMEONE ELSE CONTAINING THE SAME BROKEN PRODUCT?!? I explained the situation to their "support" staff via email, asked for it to be replaced, and for the replacement unit to be shipped out overnight to ensure its arrival in time for my gig. In paraphrase, they told me that they're CHOOSING to NOT rectify the issue, that THEY created, in a manner that would get the replacement unit to me by this Friday (4/29/2022). Based on the reviews, I ordered your product in good faith that I would receive a working unit. Rockville has failed....and judging by that solid 2.8 rating on this page, I'd say Rockville's issues are management's lack of fucks given. read more

Rockville Audio - PLEASE SEND DIVICES THAT WORK! - Electronics Near Me - Inwood, New York

Ordered a PA. The PA does not take regular speaker cables. Forced to buy cables to fit the PA. No big whoop. The problem is the unprofessional service. It took me 5 different ways of asking customers service why a standard speaker cable does not fit the PA. If I knew how rude this company is I never would of bought anything read more

horrible customer service - the worst i have ever encountered - do not buy from this company - if you have an issue or missing parts they do not stand by their product nor return calls. read more

Have been trying to get someone on the phone for a week to talk about a few products. Also called multiple times and was on hold from 15min to 30 min then there phone hangs up on you, they say they will call you back but never happened. Time to move on to a different company, there loss. read more

I purchased the HTS56 Home Theater System, and unfortunately the one I received was defective. Another unfortunate add is I received the HTS Wednesday afternoon before Easter Sunday, and technical support was closed until the following Monday. When I got in touch with technical support that Monday, they were extremely helpful and I had the piece of defective equipment shipped out that day. Unfortunately it took a week for them to receive it and test it before sending me a new one. Now you would think I would give these guys less Stars than four, but overall they are a great company. I know I bought a less expensive HTS, but I knew what I was buying, and why I was buying it. Their customer service is beyond reproach. And if you want really good portable speakers, their Rock party 8 speaker is awesome. I own two of them extremely happy. read more

I have been recording as a rap artist for years. I can attest to the good value of the equipment I ordered and it is as advertised. HOWEVER, I was forced ro order it twice and pay both times. I honestly like the equipment and value enough to endorse them like I would another company sponsor otherwise.I have NEVER had a shipment lost by FedEx, perhaps it was some sort of theft this time as they don't cover up whats in the box. These days at drop shipment centers its possible as a microphone worth hundreds certainly could get stolen when it's printed right on the box what it contains (some with pictures). They blamed it on Fedex which is possible, they appologized endlessly yet did nothing for me other than taking my money both times. One random day a month later a mic stand showed up from part of my order from FedEx, I know the guy from delivering so well now from all this that he left it with a note at which drop facility he found it. Even though I submitted this claim as proof it was never delivered as they said it was, all they did was deduct the stand from my second order. The relationship they had with FedEx yielded no results on the loss claim (which they were handling) and they basically were like "sucks to be you " as Paypal wouldn't cover it either as the official word was it was delivered. I commented on the crazy boxing of audio equipment not being smart, especially the second time after what they claimed was theft and they still mailed it out the exact same way. So yeah, cost me just a bout double. Their disclaimer on paypal pleads customers not to tigger paypal inquiries and to try and work with them and all they did was apologize the while time with not so much as a ten percent discount. read more

I am the owner and CEO of a fairly large DJ company. I can't begin to tell you how much product I have purchased from Rockville over the years. I am not sure about all of the negative reviews but I have had excellent service and the products have been excellent as well. I have some of the pars that I have used now for 7 years and have recharged them dozens of times with no issues. I've not purchased any amps or auto products nor have I purchased microphones but the other products I have purchased have been excellent. NOW, with that said....I have to agree that customer service is not up to par with other business partners I deal with such as Sweetwater, idjnow.com, kpodj.com and others. They are slow to respond but have always gotten back to me via email. I recently had an issue with a product and they responded back to me within 24 hours with excellent advice. I felt it important to let others know about this company and how good they have been to me. And they always throw in a free t-shirt! read more

products are not good at all and costumer service takes forever to get back to you! not worth the value at all! and not a good selection of lights read more

Purchased (4) Rockville ROCKSTRIP 252 LED DMX RGB Color Strip DJ Wash Up Light Bars+Bags. DID NOT come with the 4 DMX cables as described. Emailed 4 times about the missing cables. Kept getting the run around. Final they agreed the 4 cables were suppose to be included and would have them shipped. 9 days go by and NO cables...emailed again and they said they would not be able to send cables and I could return system.WHAT the ?!#@#@!. Don't BUY from these IDIOTS. WORST CUSTOMER SERVICE EVER !!!! read more

Have had my system for less than a year and they are wanting me to send back my system then wait for however long it takes them to maybe fix, then send back. What a crap company! Buyers beware! Go anywhere but here! read more

Product only lasted a week and a half, poorly wired, the heat sink was a joke, they reached out to me fast enough but all they want is the bad review changed. After being called i called them back today and i cant even be brought to the tech dept, i was told they would have a call back, all the while i hear roosters crowing in the background, keep the 50 bucks dude ill keep the paperweight of a bluetooth speaker read more

this is the absolute worst place ever! if i could give them no stars i would have done that! they lie about shipping stuff out. they are rude and do not care about anything but getting your money! you will get different stories from different people that work there! i would rather pay triple the amount then to ever deal with them again in my life! beware bc i promise younit will be the qorst experience ever. i am not one who likes to write negative reviews about anyone but with these guys... i will warn as many people as i possibly can if it will save them from going through all i have had to. please take my advice and do not buy from them! read more