I emailed Dr. Shay in April of 2025, then was billed for that email as though it was an appointment…read morein October of 2025. I have emailed the office 6 times and left 5 voicemails requesting calls or emails back. Instead, they text saying that it will be sent to the account manager. The account manager has yet to follow up with me, but has had no problem adding late fees to my bill. When Dr. Shay remembers to follow up with previous providers and complete paperwork, he is a very friendly and helpful doctor, but he's very inconsistent with those practical parts of medicine. I ultimately changed providers due to lack of follow-up and their new implementation of a required subscription for primary care patients.

This is my first Yelp review, and I hope it will help other Portlanders avoid what I've experienced…read morewith this provider. While he is capable of a friendly bedside manner, his host of administrative issues and ethically questionable billing practices negatively impacted me--and my health. I would advise others to seek another primary care provider. I scheduled a wellness visit with Shay (Dr. Hosseinion's first name) online a year ago after moving to Portland. During this first visit, we talked through my medical history and he also refilled two existing prescriptions from my prior MD. No physical exam beyond listening to heart/lungs. He wrote me a letter for my employer stating that he had seen me "for an annual wellness visit." Finally, he ordered a single blood test; I declined the standard panel. After the appointment, he billed my insurance company for $390. I wrote to ask about this--my last handful of wellness exams/physicals were covered at 100%--and he told me the care I received was defined as a "problem visit," offering to see me for a second visit to use the wellness exam benefit. I spoke with my insurance company, who confirmed the visit should have been billed as a wellness appointment plus an additional code for extra services. I contacted Shay's offsite billing office to request this change. I was willing to pay for the appointment, but believed it was billed improperly, resulting in an unfairly high balance left to me. It took one year of calls every month or two to get a response: No, he will not change the billing to include the wellness code or compromise on the balance. Why did it take so long to get a response? Per the billing office rep: "There's nothing we could do. We're not in his office. He's very hard to reach." In the meantime, I decided not to return for a second "wellness" visit, as Shay suggested, after my insurance company told me that getting lab results but billing for a wellness visit would be fraudulent. Instead, I waited a month, then requested a copy of my lab results three times in December. And again on Jan 4th. And again on Jan 10th. Finally, I called the lab, where a tech assured me the results were delivered to Shay in late November, less than 24 hours after the test. I sent Shay an email expressing my dismay at the wait; he did not apologize, but said they'd mail me a copy. I waited another couple weeks. When it didn't arrive, an assistant told me it was lost in the mail. I finally went to the office in person and got a paper copy. In the midst of this, the billing office told me part of the reason I wasn't receiving an invoice was because they had the wrong address on file for me - received from Shay's office (which had a copy of my driver's license). In any case, the labs showed a treatable medical issue -- something I would have liked to have known about ASAP. All told, it took me about two months to get that piece of paper. About six months later, and some eight months after the initial appointment, I got an email from Shay. He said he had my lab results and asked me to schedule an appointment. He said he found a problem in them. I would have appreciated more timely, accurate and honest communication from this physician and his assistant regarding billing and my lab results. I could have been informed during my visit that the wellness billing code would not be used in any way (using it plus another code could have, per the insurance company, mitigated some of the cost). Because such communication was lacking (and because this doctor wrote a letter to the opposite effect), I think some compromise on the final balance due would have been fair. Shay had paperwork explaining that refilling prescriptions could result in additional billing, but I could not have predicted that the entire visit would be coded to the maximum possible reimbursement. I think it is unfair to expect lay people to have this level of knowledge, particularly as there is a variance among providers in billing practices for these visits. At the least, I would have expected timely communication of my lab result. I would have begun taking a needed supplement months earlier if I had seen my lab results, and would have appreciated a simple acknowledgement that my health was comprised when I didn't receive it. For what it's worth, I paid my bill in full before submitting this review, and within days of hearing back from the billing office.

Dr Upshaw has been my PCP for a few years now and I couldn't be happier. He's very knowledgeable…read moreand I greatly appreciate his advice. For those of you who are skeptical about the office visit time, understand that they are running a business. If you are going to require more time for an office visit let the appointment staff know ahead of time, time is money!

Okay, I admit it....I don't share well, which might explain why I haven't written a review on my…read moreDoctors office as of yet....I simply do not want to share him. With that being said, I feel like I should be a good little yelper and spread the word, because finding new doctor is probably one of the hardest tasks in the world, especially if you are like me and find yourself googling every disorder and disease, almost certain I have each and every one. But that's not for here... ;-D Dr. Upshaw is fantastic. I have been seeing him as my PCP for nearly 10 years. He is a D.O., and has a holistic approach about him that I really like. He is thorough, but quick. Empathetic, yet realistic. He takes charge and really knows his stuff, but also lets me have a say in my health care, which I greatly appreciate. I can usually get in for an appointment the same day as I call, or the next day at the latest. The office is clean and the atmosphere is very comfortable. The front desk staff are friendly, but very busy. Sometimes they do not answer their phone, and you have to leave a message or call back later. This isn't usually an issue, but something to mention. So, there you go. Want a great Doctor, who cares about your well-being and is knowledgeable, understanding, quick and efficient? Go see Dr. Upshaw, he will become your new primary care physician, I can assure you!

This organization is getting five stars for being caring and both Dr. Friedman and Thad were great…read moreand caring people. Thanks for everthing and owner whom I never met his job to a T. Brian Dickerson

The medical care I've received deserves a very high rating…read more However, the office/billing is horrendous and incredibly rude. As long as nothing goes wrong with your billing (like them losing a payment) you'll probably be happy.

Dr Reynolds is great to work with. I think he's like doctors *used* to be when they took time to…read morework through issues. We look at my lab work together, adjust meds as necessary, we talk about my life at home and how that might be impacting my health, we talk about my wellness activities...both physical and mental. He really does provide holistic healthcare, which I appreciate. I've been seeing Dr Reynolds quarterly for around five years.

Searching for and finding a naturopath is an arduous process but once you know you've found the one…read morewho is right for you, then all is right with the world. The online search began with knowing that I wanted to find someone on the east side and knowing that I wanted a guy. Found him in Dr. John Reynolds, ND. This guy has helped me more than anyone else, including well, everyone. When you're not sick but just dealing with all the little naggy crap related to aging, well... Some of you know how it is. The staff is courteous and respectful. Katie, the office manager, is sweet and always helpful & CJ, the resident MA, gives the best jab this side of the pond. Soon I'll be starting neurofeedback with Dr. Shannon to try to eliminate my migraines, a malady that only developed in the last 5 years. How is that even possible? I'll let you know how it goes. I can't say enough about Dr. Reynolds, his staff, and Oregon Natural Medicine. So if you get the chance, choose them & say enough yourselves.

Love Doc Pete and his staff! He's not the typical doctor which is why I go to him. Great…read morepersonalized care and really seems to sympathize with patients issues. Personable and friendly, slightly unorthodox which makes it awesome to be a patient.

Dr. Bessas has been my PCP for about 10 years. I can not say enough kind words about Dr. Bessas…read moreand all of his staff. They are so helpful and nice and make you feel welcomed. The staff will call you back and will go above and beyond to help all of their patients. There is never a lack of a smile or kindness with the staff (this is for both on the phone and in person). Dr. Bessas takes time to listen to what is going on and makes you feel heard. He truly is one of the best Physicians out there and I would recommend him to anyone looking for a great Doctor. I could not ask for a better Doctor or Medical Office.

Edward is amazing, as is his staff. My last primary was also a concierge Provider, but he quit,…read moreJust like the last several Providers I've had. He took a full hour to ask ME what I wanted to talk about. What were MY concerns and how could he help. He gave me a ton of helpful information and specific individuals that could help me be a better version of me. So very happy to now call him my primary Provider. I have insurance, but I will pay the extra money, hands down, to have this kind of care, compassion, education and understanding. Thank you Edward! It truly means the world to me!

#VancouverDirectPrimaryCare is hands-down the best medical team I've worked with. The staff is…read morefriendly and welcoming. Ed listened to my desires concerns and needs with empathy and a focus on keeping me healthy for the long- term; no band-aids here! He has referred me to amazing specialists who have identified, treated an relieved issues that have plagued me for years. We have worked on healthy weight-loss (down 60 pounds! With little visceral fat remaining, and losing more fat than muscle!) and hormone therapy- I feel like I did before the big M! I've also had multiple concussions, and the recommended therapies have made substantial improvement! Thanks VPD for helping me live my best life!!

I was diagnosed with a rare aggressive cancer and had no idea what to do when I was referred to Dr…read moreSalinas and Compass. I'm so thankful I was. From the first moment I was there Compass did every thing for me to make things easier on me and helpful throughout the process and ongoing (I'm currently being seen there). They treated me with respect, compassion and love every single step of the way. They have been flexible and accommodating to every single need I had and have truly made a frightening difficult and life changing experience as mom life changing as possible! It isn't possible for the quality of care to be better in every way, from reception to scheduling to care staff to doctors I feel like they are absolutely the best . So far I show no signs of cancer, nothing short of miraculous and considering all things was so incredibly blessed to have received care from then but also to have known these special, wonderful people there. I can honestly say without each and every one in this team, the scheduler Tina, support & nursing staff, especially SJ, the lab personnel, infusion nurses, radiation techs, Drs. Salinas and Cook, their PAs, reception, educational staff and palliative care PA's all took me in as family because they have all personally been "touched" by cancer, I would not have made it as easily as I did. I would not trust cancer to anyone else they are 100% on your side!

I've been a patient of Dr. Segal for 25 years. He's compassionate, he listens, he welcomes any…read morequestions I might have and explains things very thoroughly. I highly recommend Compass Oncology and particularly Dr. Gerald Segal.

Dr. McBride is a top notch Doc. A visit with him, is uncommonly thorough, professional and…read moreinformative. He will take the time to review your medical information and is sure you understand it. He will never rush you out, or make you feel he's in a hurry or too busy to spend time with you. By the way, he's funny, kind and very concerned with your entire life and how it effects your health. He won't hesitate to point out how your life decisions effect the way your body (and your mind; they are kinda connected) feel. His office is small, friendly and very welcoming. It's located on Scholls Ferry Road. If you're even remotely near that area, and looking for a Primary Care Physician, I whole-heartedly recommend you have visit with Dr. McBride and his team. I'm over 57 years old, and have had a number of Docs in my time, he is certainly my favorite.

Dr. McBride is a real diagnostician. He actually takes the time to review your file, family…read morehistory, etc. to fully evaluate your current situation. He's hesitant to overprescribe and doesn't rack up unnecessary charges for you (or the insurance company for that matter). They have a nice small lab on the premises that seems to help with quick results (not sure if that's common). Typically I just visit for my annual physical but I'm a big fan, yes he can be brusque (as another reviewer put it) but I find it necessary. If I liked hockey I might give him a six-star review (currently not an option).