We purchased an older house with a beautiful nonstandard sized door. Unfortunately the lock hardware was original to the house and long wore out after over a century of use. We really wanted to keep the original door since it is something special but getting the hardware updated was an absolute nightmare. Hours of poring over catalogues, looking at eBay auctions trying to find vintage parts brought up nothing. I spoke with at least four different locksmiths in town including some who specialize in old houses and absolutely nothing came of it. We had actually gotten to the point where we were going to give up and look at having a replacement door made so we could have modern hardware that will allow us to properly lock our front door. We found Rocky Mountain door by pure chance and after a couple of phone calls and in about two weeks, the original door was taken down taken to their shop and had nice modern hardware fitted to it and I think the door is ready for another hundred years. I am really looking forward to working with them on several other projects we have around the house. I give them my wholehearted, unrestrained and unequivocal endorsement. read more

Rocky Mountain Door - Door Sales/Installation Near Me - Billings, Montana

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Picked up our Exterior French door today. Super excited for our remodel to get underway. Actually ordered the door on Thursday, they built the french door at their shop and I was able to pick it up the next day. For delivery they get 5 stars. After that their service and attitude only warrants 1 star. They loaded the french door unto the pick up bed Box. They had trouble with securing it. I told him I had to get to Laurel with it. "You'll be fine" Unfortunately I made it about 2 miles down the road, when I actually saw the tie down give way. Pulled over by 32nd/Central, 2 nice gentlemen from State Farm came out and assisted. But again, I made it another mile before the tie-down gave way. I called my husband and son, and the three of us spent another hour reloading the door and securing it properly. When I called to let them know loading was NOT good, it was a flippant "sorry about that". When I called back to speak with the owner, he gave me only excuses why it was my trucks fault. I really wanted for them to apologize and remember NOT TO LOAD the next vehicle like that. The door installed really nice. They built a good product, in a short amount of time. So I spent money locally, (which is good) they had the product to me quickly (another point), the product is excellent in quality (no air leaks) but service and customer satisfaction is thumbs down. I had an interior french door to purchase, which I did at the local Lowe's store, they missed those $$ read more

Bob and his team are awesome. They did our entire house - hard working, on time, very kind, and get the job done. I had a wonderful experience and enjoy my beautiful new windows. read more

We purchased a storm door from Rocky Mountain Doors. The price was reasonable, delivery was on-time. The installer did have a difficult time getting the storm door to fit properly, but that was due to our entry door trim and was no fault of his. The storm door looks very nice... even our neighbors have commented on how nice it looks. We are pleased with our experience with Rocky Mountain Doors and plan to order a garage door soon. read more

There are companies so bad I wouldn't recommend them to my worst enemy. My experience with Rocky Mountain Doors (RMD) falls short of that level. They aren't evil, nasty, or truly harmful. I just can't recommend them to friends. My dissatisfaction stems from the poor quality of the door they sold me and their actions afterwards. RMD installed the door in July 2014. I initially believed it was a quality product. After the first winter I found rain water dampened my inside carpets under the door but I could not tell how the water was getting in. By the spring/summer of 2017 the problem got much worse with water seeping under the door's windows, coming through the door itself. I found the cause. The weight of the glass had caused the corners of the window frame to crack. These cracks effectively created a funnel, streaming rain water into the door and into my carpet and floor. My confidence in the "quality doors" was shattered. I was once told, "Customer confidence is gained in drops and lost in gallons." Bob said this was covered under warranty and he would order new frames. The new frames would be better, stronger, blah, blah, blah and they wouldn't crack like the ones I had before. It would take a week or two to get the new frames. So I caulked the cracks and no more leaks. This was around August or September of 2017. Sometimes bad things happen. The measure of a company isn't that bad things never happen, but what a company does and how it reacts when bad things happen. After more than a month I called to inquire. I was told the frames were never made. The order was "lost" on someone's desk. So...now I was going to get an even better frame, blah, blah, blah to make up for the delay. Fast forward towards the end of January...I had to go to the store to finally find the frames had arrived. On Jan 24, 2018 new frames were installed. I was shocked when I was handed an invoice. I understood these were covered under warranty. It seems we had a misunderstanding. The frames were covered, but the installation wasn't covered. Installation is only covered for the first year. What? Even for an obvious design flaw? These frames were a time bomb. They were going to fail. I guess if doors lasting about 20 months is acceptable to you then you've come to the right place. As a customer I HAD confidence that I was buying a quality product backed up by a quality company. I'm disappointed on both accounts. I understand RMD is a business but when I pay for quality, I expect quality, not ongoing aggravation. I have a $385 invoice claiming $100 to stain frames which I imagine to be less than a 20 minute job (i.e. $300 per hour) and $285 for installation (which took a little less than 45 minutes (i.e. $380 per hour)). Now I don't know about you, but I have never come close to making $300 per hour. If you do, then perhaps RMD is a reasonable choice for you, but if you make less than that, you may just want to try someplace that backs up their claims of quality with... uh, quality. This really is the crux of the issue. Not only did they sell me a defective product, but to rectify the defect, they are making a profit. The adjectives that come to my mind are less than kind about Rocky Mountain Doors. I don't expect RMD to take a loss because of another manufacturer's defect. But I do expect them to stand behind the products they sell. I do not dislike any of the people I have met at RMD but I can't recommend them to friends. The quality of the window frames was inadequate for what they are expected to do. This created a situation that partially flooded my bedroom and potentially caused damage to my house, carpets, flooring, furniture, and created great concern and effort to locate the cause of a problem that should never have happened in the first place. And to add insult to injury, the company that installed them makes a profit to fix the problem. Shameful. So, if I don't like you, I recommend that you get your doors from Rocky Mountain Doors. If I like you, do yourself a favor and look elsewhere. read more

I have purchased interior doors, exterior doors, and garage doors from this business. They have products not available in the big box stores. If you want a custom product they will make it for you. My experience at this business could not have been better. read more