I am a professional Facility Manager going on 20 years with experience in long term care,…read morecorrectional, industrial plant and hospitality industries. Ace Hardware has been one of my many go to places when I need supplies to repair general items. I have often found specialized parts there enough that I stop here before I go to a more specific warehouse. I have found the staff to be friendly, knowledgeable and professional at all times. I have witnessed their customer service with others and they are fair and consistent. I also shop there for my personal repairs and find that if they dont have it they can order it or they can pull from other stores in the area. Dave (Store Manager) and the rest of the crew there always greet people and ask if they are in need of assistance. Try getting that at a big box store Ha! Good luck!

Aug 16,2021.the most helpful people I have ever dealt with.must be under new management.read more

The people there are so friendly and helped me find anything as soon as I asked. One of the workers…read morenamed Tom helped me find something and he said he has it and it works great!

Well I called nobody returned the call so I will tell you what happened.. took back a clearance…read moreitem a drill and when I got home I realized that the drill I got was not the one in the box.. so took it back and Ron was really rude asking me why would you bring back a clearance item anyway and I said I found a better deal on Amazon, which I did by the way, he said I was lying and there was no I found a better deal, called me a liar to another employee as I was walking out: I said fine I will take the drill. I felt the employees, especially Ron and some woman that claimed she was a manager, I showed her the deal I found and she was very rude saying you are getting 50 percent off and I should stop complaining. I wasn't complaining just wanted to show her the deal since I was being called a liar and being treated like I was running some scam with clearance items. It was ridiculous! I've never seen anything like the behavior that ace has, usually a business wants to have happy customers but not this store.

Always great customer service. Well stocked with competitive pricing. I've been frequenting the…read morestore for twenty five years and have never had a bad experience.

I like ave because you get the small town customer service with the big store variety of products…read more You always get a welcome and all how they can help you. I always use them for my bbq and canning needs

Great people and conveniently located on the West End. It's so nice to just run in here instead of…read morefighting traffic and congestion to get to one of the "Bigs". The place is jam-packed with oddball items you wouldn't think they'd have. Before assuming, give them a call. More likely than not, they've got it!! Thank you Billings Hardware. We'll keep on coming back.

Pattern of business practice to post products with a sale price and then when you checkout, the…read moresale price of the item in not in Billings Hardware's register system. Again, this is a pattern, not a singular or rare event. Out of five times, four priced on sale, and the regular price was in the register system. When I spoke with the Manager, Mike, and took him around the store to show this, he walked away from me and went in the back to hide from me. Yikes!

This location for Ace is fantastic! The guys there are so very knowledgeable and always super…read morehelpful. If I have questions, or need help, I know I can count on just asking them questions there in person, and leave with what I need. However... we need to talk about the 1 star experience with the young females you chose to hire lately, usually to work at the front desk. They have bad attitudes, and seem to have no product knowledge, they also seem to treat customers like they are somehow beneath them. I was struggling with my 2 year old during checkout the other day, and the cashier girl kept giving me bad looks like I was holding up her day plans or something. And I think her demeanor was a bit contagious for the customer in line behind me, because it ended up with me feeling a bit put-out at my favorite local Ace! So management. If you read this, please retrain or fire the bad attitude girls. Please and thank you. lol!

The people here are unbelievable help. They always help me get the right thing and save so much…read moretime because they always know right where it is ....and ask the right questions ....so I get what I need the first time. The Zimmerman store is the best...thank you

This Home Depot has friendly employees and willing to help in all situations. It's important to…read morehave kind and generous employees, so as to make the customer feel warm and welcome. I feel they do this well here. We recently visited to do the Kids Workshop which is free for the children and usually on Saturday mornings around the first Saturday of the month. Enjoy!

If I could select zero stars I would. I had ordered countertops online for delivery from the store,…read moreand my order was cancelled with no notification. I had to call customer service to find out the carrier had dropped that day. I replaced my order, and they sold what was in stock even though I had an open order. they canceled my order, again with no contact or email notification. If it's in my power I won't be shopping at Home Depot in Billings again.

Lots of stuff, but sometimes hardcto find someone to answer questions, esp about tools.read more

I was most disappointed to learn Lowe's in Billings does not allow the military discount on…read moreappliances. We needed an electric dryer in a most desperate way. We also found that Lowe's was having a sale on appliances and the sale ended the next day. We did some research, found a couple brands and model numbers before we went to Lowe's, which is an hour drive one way. Good thing we did our research. They had two GE models we were interested in. The one we wanted wasn't in stock but the one with lesser features was. I found the salesman obnoxious in that he wasn't listening to us. He did everything to sell us a matching washing machine which we didn't need. He offered a delivery service which would add to the cost but we needed the machine TODAY and an added cost to remove the old machine in addition to the cost of the vent and cord. AND, he did sell us an extended warranty. Even with the extended warranty (which isn't a very good warranty) and the items to connect the dryer, we did save a little money.