I stayed here on a recent Saturday evening. I had a very early morning flight out the next day. The…read morehotel is fairly new, somewhat easy to access and there are plenty of amenities around. Also, they were reasonably priced. Heads up on a $15 parking fee. I've seen other hotels charge more. I stayed on the 2nd floor. Bed was comfy and it was relatively quiet. I liked the check-in from staff later. They wanted to be sure that check-in went smoothly and that I had everything I needed. I didn't have an opportunity to get breakfast before leaving. They start serving at 6:00 am. Overall, I was satisfied. It also helps that I'm biased being a Hilton Honors member. I would stay at this hotel again. I recommend considering them. Also, it's about a 10-minute or so shuttle bus ride from the hotel to the airport.

Very clean and feels new. Staff were courteous and friendly. They do the European thing where you…read morehave to put your key in a slot in the room for the lights to come on. I love that.

So far I'm very unimpressed, slightly disgusted and annoyed at the rates for this hotel. They said…read morethey don't have normal room service, they only clean rooms once every 3 days. The shower drain is backing up. When I just took a shower, I had to stand in dirty water. The refrigerator is barely keeping anything cold and is freezing over on the inside. I went to lay down and I found jelly on the side of the nightstand next to the bed! The bathroom configuration with the toilet and shower separated and having the sink's faucet offset, is ridiculous. Then at night when I want to wind down and watch tv from my bed I can't because the TV is so far off to the side I can't barely see it. I have paid far less to stay at Marriot hotels with much better conditions. I assume since there's an event in town - Marriott decided to price gouge instead of charging a reasonable rate for a very poorly managed hotel. Update: Their breakfast is about as desirable as the rest of the hotel. There was hardly anything to choose from. They had breakfast sandwiches that were soggy and cold. The oatmeal was dried out. Of course your standard powdered eggs and sausage patties. The area with cereal look like it had exploded because no one was cleaning up any messes. No bagels or breakfast pastries, just English muffins. Usually I'd just grab a yogurt but they didn't even have that. What was really upsetting is when the lady who was supposed to be restocking everything couldn't restock food for everyone but brought ONE person like 2 dozen sausage patties but can't restock food for anyone else? Breakfast wasn't stocked ANY day we were there. (Reduced to 2 stars) Update 2: I'm assuming this is a pet friendly hotel but pet friendly shouldn't mean I have to listen to a dog barking all night in a room next to me. Normally I can sleep decent but I slept horrible from the beds and pillows being super uncomfortable. The hotel shakes every day around noon to 2pm, I thought it was an earthquake at first, no clue what that was about. So be aware of that if you try to take a nap mid-day. (Reduced to 1 star) I noticed on their website that the manager responds to complaints, but there are similar complaint by a lot of people. I can't believe we spent $1k to stay here and not have any amenities as simple as daily room service, a decent breakfast, clean room, working refrigerator, drains that aren't backed up, etc. Also, the upholstered furniture in the room is disgusting and needs to be cleaned.

This is the third time my husband and I have stayed here. The first two times were more than a…read moredecade ago. We use for convenience to the UCH Anschutz medical center in Aurora. Our more frequent doctors are conveniently in Boulder and Longmont. But some surgeries do need to happen at Anschutz. It's a facility that draws patients from several states so nearby lodging is important. SpringHill Suites was one of the first. There is a Hyatt next door. They share a shuttle service that takes patients and family members across busy, 8 lane Colfax to both University Hospital and Anschutz Outpatient Pavilion, Sue Rodger's Anschutz Eye Center as well as to Colorado Children's Hospital. This visit was planned for my husbands eye surgery and though a day surgery with a post op appointment the next day, we decided to stay over until he was cleared to drive back to Boulder as I don't drive because of a low vision condition. In winter, the extra time is even more important. The hotel has rooms designed and priced for this need. It was less expensive to stay here than to pay for car rides back and forth each day. The rooms are small studio suites with comfortable furniture and linens, micro fridge and micro wave and workspace with lots of lights and charging plugs. The room we had was nearly identical to what we had a decade ago, so upkeep and updating must be done regularly. The staff only changes linens as needed to save water but they were happy to leave off extra towels for our 3 day stay. The lounge downstairs serves breakfast staples as many do. Simple stuff my husband was ok with though I needed more options but u was free to do this while he was in surgery. There is a bar for evening that we did not use. There was a small convenience area with sodas, snacks, and. Serious treats but they were out of a few things he wanted, like ice cream. The rotating staff members were all helpful and pleasant. We used the shuttle on surgery day but walked the next day in nice weather for a little exercise. Shuttle driver was very feelingly. The second day there was a phone issue at the Hyatt next door that prevented us getting the shuttle though we didn't really need it anyway.if the weather had required it, I think we had plenty of time to have it resolved. The walk was only 6 minutes, using the pedestrian bridge over Colfax, which you are not allowed to cross on foot. It is prominently posted at the corners where it had been allowed in the past before the road got so wide and busy. One thing we noted different on this visit was that we were given a room facing Colfax as in the past , both times, we had rooms facing the parking lot. It was very noisy even with the heavy drake across the window. Take parking lot if you can get it. We will if there is a next time. Another small annoyance was that our 3rd floor room smelled lightly of bacon for about 30 minutes as the breakfast was being cooked. That had not happened in our first floor rooms a decade ago but I am not aware if they even served breakfast back then.

Ok, but this Hilton brand has lost its luster, popular with business travelers most of DoubleTrees…read moreget a lot of business, government and construction/road crew contract guests. Our room was ok, clean and ok, but not as comfortable with the Home2 chain also by Hilton that we prefer. The staff was usually engaging, even the ground staff and the room service staff. We got to breakfast late and the hotel was getting ready for an all-hands staff meeting. We were welcome to stay in the lounge while they had their meeting and it was clear that customer service and hospitality was important to them and it showed in how they all treated us. I would say the stay was more professional, friendly and engaging than we expected from this price point. And yes they still have the cookies but they are no longer locally made and although warm they tase more like frozen cookie dough than they used to have. I think all DoubleTree's do that now.

Had a very nice stay here. The staff was excellent starting with the front desk. The warm fresh…read morecookies are bonus points. The lobby is inviting and clean. Quiet is also a positive description. The room was comfortable and provided for a nice dark calm atmosphere for sleep. See you in the morning.

Check in process was seamless. The hotel room was clean. The hotel itself was also clean. You get…read morefree breakfast as well when here. Everything that I need during my stay was provided. Honestly, I'm super happy during my short stay for work.

I had an extremely disappointing experience trying to check into the Hampton Inn. After traveling…read morefor my daughter's basketball tournament and arriving exhausted, I attempted to pay for my room using Apple Pay, which I've used successfully at many hotels and businesses without issue. Instead of trying to help or explain things professionally, the staff treated me as if I was doing something wrong and made it seem like there was some strange "policy" against it. What made the experience even worse was the way I was treated during the interaction. I felt completely discriminated against and dismissed, even after calmly explaining that my family was tired and we simply needed to check into the room we had reserved. I had the funds available and was fully prepared to pay, but they still refused to accommodate us. To make matters worse, they canceled my reservation without my permission or request. Right after leaving, I went to the DoubleTree by Hilton nearby and had absolutely no issues checking in whatsoever. Same payment method, same situation, completely different level of professionalism and customer service. It's unfortunate because customer service and hospitality should matter, especially when families are traveling for youth sports events and simply looking for a place to rest. This experience was unnecessary, embarrassing, and unacceptable.

Stayed at the Best Western Plus Gateway. Upon arriving, we were warmly greeted by a woman working…read morethere. She told us everything we needed to know and got us checked in. The room appeared clean and nothing was in disrepair. The room had a mini fridge and microwave, both worked well. The hotel serves free breakfast each morning. It wasn't that good. There is a pool and hot tub. It is open from 9am-9pm. They have a small exercise room and it's open 24 hours a day. Coffee, water, and tea are available in the lobby 24/7. Housekeeping is done by request only. We needed clean towels, so I asked for housekeeping to switch them out. They cleaned the whole room. All the staff we encountered provided great customer service. My only complaint is that I didn't want a paper receipt, but they did not email me one either. The hotel is 20-30mins from Denver, depending upon traffic. I'd stay here again if visiting Aurora, but probably not if I'm looking to visit Denver. Aurora has stuff to do as well.

Not bad. Really need some work on food prepared for guests. Seemed kind of dark in the hallways…read more Otherwise it was pretty clean. Food options should be plentiful. Beds were comfortable. Room was comfortable. Room seemed to have a musty smell. Otherwise I would recommend. To others .

Okay for a quick stay. 3 stars…read more Pros Convenient location to reach downtown Denver or the suburbs. Hot breakfast included (coffee/tea/juice, eggs, sausage, corned beef hash, oatmeal, bagels, toast, apples/oranges). Good housekeeping service--when requested. Hotel staff were pleasant. Outdoor pool was clean. Cons Vagabonds wander from the tram station across the street around and sometimes inside the hotel. Several times the front desk was left unattended, which was a safety concern. I witnessed what appeared to be a drug deal transaction occur directly in front of the hotel's front door entrance. If you don't request housekeeping, you won't receive it. Upon entry there were hairs from previous guests in the beds and bathroom. The room could have initially been cleaned a little better. Some food items were not available, such as potatoes and corned beef hash, on a busy Saturday. One day there was corned beef hash but no potatoes, and the following day there were potatoes but no corned beef hash. The hallway area in front of the elevator smelled of smoke several times. One evening, smoke wafted into the room at 1:00 am. I had an okay stay, but may want to consider other locations for a future visit.

This hotel charged me for an early check in; supposedly for a clean room. The room was not clean…read more The next morning we discovered bed bugs. My 13 year old daughter was treated for them... shots and three medications that we couldn't get until we arrived home to Oklahoma. I were charged for the cancellation of the following night because we were 45 minutes late checking out due to this issue. So I paid for two nights and 100$ extra for a filthy room. I was never allowed to speak directly with the manager. The staff was apethetic; no apologies and no refund. I was taking care of a family emergency; I am on disability and this was expensive, gross, and unacceptable but should never happen to a child regardless.

Everything,but the dogs, staff is amazing Jay the manager is great good job and worker . New…read moremaintenance man knows his job hes great as well ‍

Revised Review/Complaint Rating: (Updated)…read moreI am officially changing my 5-star review to 1 star. This stay has turned into an absolute nightmare. Our Primary Concerns: The neighbors directly above us are extremely rude and disrespectful. They bang, jump, and run across the floor all night long. We haven't slept in nearly six nights straight, which is unacceptable given we have to wake up early for work. To make matters worse, when we politely asked them to be quiet, they became nasty and intentionally louder. The walls and bed vibrate and jiggle from the impact of their noise. We are not the only guests they are disturbing, yet the front desk has failed to remove them or resolve the situation. We have reported this multiple times, and management refuses to take action. Final Notice: If this is not resolved immediately (as of 1/28/26), we will be forced to call the police to report a violation of the local noise ordinance and disturbing the peace. We are also requesting a full refund for this horrendous experience. Summary: They make loud noise all day and all night. We haven't slept this entire week, and the front desk refuses to remove them or do anything about it. UPDATE 2/3/26 : After they received our rating they kicked us out and stole all of our money that we paid cash for 3 weeks. Then she tries to claim we have pets when we have zero pets. Trip type: Family If you look at our receipt on the right corner it shows we are good until March 24th 2026 j scratched it out and changed it to February 27th 2026, and then today evicted us because she did not like the bad rating we left on Google. And now all the ratings that we leave on Google she blocks from the public and or deletes. This woman goes by the name of Jay & Rachel. And she claims she's the property manager and also claims she's the property owner depending on what day it is.

The rooms are incredibly spacious and very clean. All amenities that you might need are either…read moreavailable or can be requested. The staff is above and beyond helpful with anything you might be in need of or help with. This was not a first stay and will not be our last, a great place from beginning to end. Ovest via one of the three restaurants, is excellent. Both West main and Doug's also provide good food for breakfast lunch and dinner.

A very nice place to stay if you're in the Parker area. Some of the high points:…read moreFree parking Adjacent to an amazing Italian restaurant and a brewhouse Easy walking distance to many restaurants and stores Modern rooms Keurig coffee makers Great big showers Security doors on all floors Friendly staff A few points to note: Parking right in the immediate vicinity of the hotel fills up early and fast! Grab your spot and the. Hoof it to one of the close-by restaurants I was disappointed I couldn't order a second glass of wine at the Italian restaurant to take to my room. Something about no alcohol license at the hotel... The small keurig coffeemaker in the room gave me fits so I gave up (even after they switched out the one that wasn't working), and just went down to the lobby for coffee in the morning A minor thing: I didn't care for the soaps which smelled, to me, like old-fashioned men's aftershave. But other than these few minor things, I would definitely return on my next visit! Oh yeah, and don't forget Matt's Big Breakfast is also there...! Lots going for this boutique and classy establishment. Book it. You won't be sorry!

As an admitted cheap-a** traveler, I'm a bit of a connoisseur of dives, having stayed in sketchy…read moreaccommodations across this great land and abroad. I had to fly to Denver to get my passport renewed urgently. There is such a backlog that there were no appointments available in the Twin Cities or Chicago. The Aurora Passport Office was the closest place to Minneapolis that had openings. So, I was looking for the cheapest place I could find that was close to the Passport Office. I read all of the terrible reviews so I figured I would be in for an interesting night. I must admit, however, that I was disappointed. The motel was . . . not terrible. It is just your basic, cheap motel. Check-in was simple and the staff were fine. The price was exactly as quoted in my Hotels.com booking. The room was not fancy but was clean. The water worked and was hot. The Internet was free and decent. Parking was free and convenient. It is in a safe and convenient location. The only event that helped it earn its poor reputation in my eyes was being woken in the middle of the night by some crazy-sounding lady screaming at someone. But I've experienced drunk crazy shouting and arguments at 5-star hotels. Hardly enough to earn this place true dive status. If you are looking for cheap place to stay in Aurora, this place is fine. If you are looking for horror stories to entertain your friends with, you'll likely be disappointed. It is just a cheap, clean hotel in a safe neighborhood. I was hoping for so much worse.

I had probably the worst hotel experience I've ever here. I reserved a hotel through Expedia and…read moreplanned to pay when I got there. It was supposed to be $170. When I got to the hotel, the front desk person said he couldn't find my reservation. He ended up finding it and then told me that the double queen room that I reserved was not available and that expedia doesn't check those kinds of things. I showed him the reservation on my phone and explicitly said I was staying two nights, which he also saw in the reservation on my email. He said he would help me and book it through their system and that I would have to take a double bed room with smaller beds for $118. That actually worked out great for me and I said yes. The next morning I left for the day and when I came back, all my stuff was gone. Obviously I was scared that my stuff got stolen and I went to the front desk to ask where my stuff was. The staff was extremely rude and told me that I only booked one night and that they called me all morning, which they didnt, I hadn't received any call from anyone that day. They made me go to my stuff from the laundry room and pay another $118 for another day. I ended up paying $50 more and had the worst customer service I've ever seen. They were unprofessional, gave me attitude, where lacking empathy and blamed me when it was the person that I checked in with that messed up. Never again. By the way, it turns out that there was only double queens anyways so the whole smaller bed excuse was not true.