Very clean and feels new. Staff were courteous and friendly. They do the European thing where you…read morehave to put your key in a slot in the room for the lights to come on. I love that.

I stayed here on a recent Saturday evening. I had a very early morning flight out the next day. The…read morehotel is fairly new, somewhat easy to access and there are plenty of amenities around. Also, they were reasonably priced. Heads up on a $15 parking fee. I've seen other hotels charge more. I stayed on the 2nd floor. Bed was comfy and it was relatively quiet. I liked the check-in from staff later. They wanted to be sure that check-in went smoothly and that I had everything I needed. I didn't have an opportunity to get breakfast before leaving. They start serving at 6:00 am. Overall, I was satisfied. It also helps that I'm biased being a Hilton Honors member. I would stay at this hotel again. I recommend considering them. Also, it's about a 10-minute or so shuttle bus ride from the hotel to the airport.

So far I'm very unimpressed, slightly disgusted and annoyed at the rates for this hotel. They said…read morethey don't have normal room service, they only clean rooms once every 3 days. The shower drain is backing up. When I just took a shower, I had to stand in dirty water. The refrigerator is barely keeping anything cold and is freezing over on the inside. I went to lay down and I found jelly on the side of the nightstand next to the bed! The bathroom configuration with the toilet and shower separated and having the sink's faucet offset, is ridiculous. Then at night when I want to wind down and watch tv from my bed I can't because the TV is so far off to the side I can't barely see it. I have paid far less to stay at Marriot hotels with much better conditions. I assume since there's an event in town - Marriott decided to price gouge instead of charging a reasonable rate for a very poorly managed hotel. Update: Their breakfast is about as desirable as the rest of the hotel. There was hardly anything to choose from. They had breakfast sandwiches that were soggy and cold. The oatmeal was dried out. Of course your standard powdered eggs and sausage patties. The area with cereal look like it had exploded because no one was cleaning up any messes. No bagels or breakfast pastries, just English muffins. Usually I'd just grab a yogurt but they didn't even have that. What was really upsetting is when the lady who was supposed to be restocking everything couldn't restock food for everyone but brought ONE person like 2 dozen sausage patties but can't restock food for anyone else? Breakfast wasn't stocked ANY day we were there. (Reduced to 2 stars) Update 2: I'm assuming this is a pet friendly hotel but pet friendly shouldn't mean I have to listen to a dog barking all night in a room next to me. Normally I can sleep decent but I slept horrible from the beds and pillows being super uncomfortable. The hotel shakes every day around noon to 2pm, I thought it was an earthquake at first, no clue what that was about. So be aware of that if you try to take a nap mid-day. (Reduced to 1 star) I noticed on their website that the manager responds to complaints, but there are similar complaint by a lot of people. I can't believe we spent $1k to stay here and not have any amenities as simple as daily room service, a decent breakfast, clean room, working refrigerator, drains that aren't backed up, etc. Also, the upholstered furniture in the room is disgusting and needs to be cleaned.

This is the third time my husband and I have stayed here. The first two times were more than a…read moredecade ago. We use for convenience to the UCH Anschutz medical center in Aurora. Our more frequent doctors are conveniently in Boulder and Longmont. But some surgeries do need to happen at Anschutz. It's a facility that draws patients from several states so nearby lodging is important. SpringHill Suites was one of the first. There is a Hyatt next door. They share a shuttle service that takes patients and family members across busy, 8 lane Colfax to both University Hospital and Anschutz Outpatient Pavilion, Sue Rodger's Anschutz Eye Center as well as to Colorado Children's Hospital. This visit was planned for my husbands eye surgery and though a day surgery with a post op appointment the next day, we decided to stay over until he was cleared to drive back to Boulder as I don't drive because of a low vision condition. In winter, the extra time is even more important. The hotel has rooms designed and priced for this need. It was less expensive to stay here than to pay for car rides back and forth each day. The rooms are small studio suites with comfortable furniture and linens, micro fridge and micro wave and workspace with lots of lights and charging plugs. The room we had was nearly identical to what we had a decade ago, so upkeep and updating must be done regularly. The staff only changes linens as needed to save water but they were happy to leave off extra towels for our 3 day stay. The lounge downstairs serves breakfast staples as many do. Simple stuff my husband was ok with though I needed more options but u was free to do this while he was in surgery. There is a bar for evening that we did not use. There was a small convenience area with sodas, snacks, and. Serious treats but they were out of a few things he wanted, like ice cream. The rotating staff members were all helpful and pleasant. We used the shuttle on surgery day but walked the next day in nice weather for a little exercise. Shuttle driver was very feelingly. The second day there was a phone issue at the Hyatt next door that prevented us getting the shuttle though we didn't really need it anyway.if the weather had required it, I think we had plenty of time to have it resolved. The walk was only 6 minutes, using the pedestrian bridge over Colfax, which you are not allowed to cross on foot. It is prominently posted at the corners where it had been allowed in the past before the road got so wide and busy. One thing we noted different on this visit was that we were given a room facing Colfax as in the past , both times, we had rooms facing the parking lot. It was very noisy even with the heavy drake across the window. Take parking lot if you can get it. We will if there is a next time. Another small annoyance was that our 3rd floor room smelled lightly of bacon for about 30 minutes as the breakfast was being cooked. That had not happened in our first floor rooms a decade ago but I am not aware if they even served breakfast back then.

Had a very nice stay here. The staff was excellent starting with the front desk. The warm fresh…read morecookies are bonus points. The lobby is inviting and clean. Quiet is also a positive description. The room was comfortable and provided for a nice dark calm atmosphere for sleep. See you in the morning.

Wow! Doubletree really put together a fantastic team here at this location. From the minute our…read moreshuttle driver, "Wally" arrived at the airport we knew we were in good hands. We were a bit early to check in at 9:00am, so our room was not quite ready. "Ed" our hotel associate at the front desk, recommended a diner close by (see "Rosie's Dinner" review). After breakfast it was still too early so we toured the property. There's an indoor pool and Spa. A Fitness Center, and several conference rooms. One was set up to buy gold. While waiting Wally stopped by and offered us the famous Doubletree cookies. They were still warm and falling apart as we tried to eat them. Finally our room was ready. Since we were part of a group our room was on the group leaders card. There was a minor issue, but Ed was on top of it. He had it resolved in mins. Got the key to our room and we were quite impressed. Spacious King bed room, smartly planned and a good use of space. Great place to come to at the end of the day. When in Aurora, I highly recommend this location. Free parking, restaurant on site, indoor pool, and lots of other amenities. I truly can't say enough about our stay. Stop by and say hello to Ed for me. Michael C. - Georgetown, Tx.

Great location, clean, included breakfast. Can't ask for much more. It's a "business forward…read moremotel". Has the basics, a good base for what we were doing, some business, some vacay. Plus, it's located next to many ethnic restaurants, shops. Great K-town choices, including AYCE hotpot's/bbqs. Maria in the breakfast crew is a standout!! So sweet, hard worker, and went out of her way to take care of all her guests. She made my day every morning at breakfast! It's no resort, but it works.

I had an extremely disappointing experience trying to check into the Hampton Inn. After traveling…read morefor my daughter's basketball tournament and arriving exhausted, I attempted to pay for my room using Apple Pay, which I've used successfully at many hotels and businesses without issue. Instead of trying to help or explain things professionally, the staff treated me as if I was doing something wrong and made it seem like there was some strange "policy" against it. What made the experience even worse was the way I was treated during the interaction. I felt completely discriminated against and dismissed, even after calmly explaining that my family was tired and we simply needed to check into the room we had reserved. I had the funds available and was fully prepared to pay, but they still refused to accommodate us. To make matters worse, they canceled my reservation without my permission or request. Right after leaving, I went to the DoubleTree by Hilton nearby and had absolutely no issues checking in whatsoever. Same payment method, same situation, completely different level of professionalism and customer service. It's unfortunate because customer service and hospitality should matter, especially when families are traveling for youth sports events and simply looking for a place to rest. This experience was unnecessary, embarrassing, and unacceptable.

Stayed at the Best Western Plus Gateway. Upon arriving, we were warmly greeted by a woman working…read morethere. She told us everything we needed to know and got us checked in. The room appeared clean and nothing was in disrepair. The room had a mini fridge and microwave, both worked well. The hotel serves free breakfast each morning. It wasn't that good. There is a pool and hot tub. It is open from 9am-9pm. They have a small exercise room and it's open 24 hours a day. Coffee, water, and tea are available in the lobby 24/7. Housekeeping is done by request only. We needed clean towels, so I asked for housekeeping to switch them out. They cleaned the whole room. All the staff we encountered provided great customer service. My only complaint is that I didn't want a paper receipt, but they did not email me one either. The hotel is 20-30mins from Denver, depending upon traffic. I'd stay here again if visiting Aurora, but probably not if I'm looking to visit Denver. Aurora has stuff to do as well.

Not bad. Really need some work on food prepared for guests. Seemed kind of dark in the hallways…read more Otherwise it was pretty clean. Food options should be plentiful. Beds were comfortable. Room was comfortable. Room seemed to have a musty smell. Otherwise I would recommend. To others .

Okay for a quick stay. 3 stars…read more Pros Convenient location to reach downtown Denver or the suburbs. Hot breakfast included (coffee/tea/juice, eggs, sausage, corned beef hash, oatmeal, bagels, toast, apples/oranges). Good housekeeping service--when requested. Hotel staff were pleasant. Outdoor pool was clean. Cons Vagabonds wander from the tram station across the street around and sometimes inside the hotel. Several times the front desk was left unattended, which was a safety concern. I witnessed what appeared to be a drug deal transaction occur directly in front of the hotel's front door entrance. If you don't request housekeeping, you won't receive it. Upon entry there were hairs from previous guests in the beds and bathroom. The room could have initially been cleaned a little better. Some food items were not available, such as potatoes and corned beef hash, on a busy Saturday. One day there was corned beef hash but no potatoes, and the following day there were potatoes but no corned beef hash. The hallway area in front of the elevator smelled of smoke several times. One evening, smoke wafted into the room at 1:00 am. I had an okay stay, but may want to consider other locations for a future visit.

This hotel charged me for an early check in; supposedly for a clean room. The room was not clean…read more The next morning we discovered bed bugs. My 13 year old daughter was treated for them... shots and three medications that we couldn't get until we arrived home to Oklahoma. I were charged for the cancellation of the following night because we were 45 minutes late checking out due to this issue. So I paid for two nights and 100$ extra for a filthy room. I was never allowed to speak directly with the manager. The staff was apethetic; no apologies and no refund. I was taking care of a family emergency; I am on disability and this was expensive, gross, and unacceptable but should never happen to a child regardless.

Revised Review/Complaint Rating: (Updated)…read moreI am officially changing my 5-star review to 1 star. This stay has turned into an absolute nightmare. Our Primary Concerns: The neighbors directly above us are extremely rude and disrespectful. They bang, jump, and run across the floor all night long. We haven't slept in nearly six nights straight, which is unacceptable given we have to wake up early for work. To make matters worse, when we politely asked them to be quiet, they became nasty and intentionally louder. The walls and bed vibrate and jiggle from the impact of their noise. We are not the only guests they are disturbing, yet the front desk has failed to remove them or resolve the situation. We have reported this multiple times, and management refuses to take action. Final Notice: If this is not resolved immediately (as of 1/28/26), we will be forced to call the police to report a violation of the local noise ordinance and disturbing the peace. We are also requesting a full refund for this horrendous experience. Summary: They make loud noise all day and all night. We haven't slept this entire week, and the front desk refuses to remove them or do anything about it. UPDATE 2/3/26 : After they received our rating they kicked us out and stole all of our money that we paid cash for 3 weeks. Then she tries to claim we have pets when we have zero pets. Trip type: Family If you look at our receipt on the right corner it shows we are good until March 24th 2026 j scratched it out and changed it to February 27th 2026, and then today evicted us because she did not like the bad rating we left on Google. And now all the ratings that we leave on Google she blocks from the public and or deletes. This woman goes by the name of Jay & Rachel. And she claims she's the property manager and also claims she's the property owner depending on what day it is.

Kim the general manager will deny you a bug infested black moldy room if you have a full set of…read moreteeth because she's jealous she doesn't have money to afford her dentist. I went in after staying a week at another intown location and I asked if the room was clean because Aurora south had 2 baby roaches in it. Kim denied me a room based off of that. I went and got a super nice hotel for a discounted price thanks to a friend so she actually helped me out. Havana and Aurora have black mold and roaches. My friend stayed in Havana and sent me some pics so here you go. If you want bed bugs stay at intown suites with Kim, the toothless Wonder Woman here to rid all hotels of roaches. I live in a very nice part of town where I'm from and I drive a brand new car. Kim was mad about me being from out of state and wanting to save some money. But what she doesn't know is money isn't an issue with me I just wanted to have more money to spend on other things and I got to do that with a discounted hotel room from making a few phone calls. Kim actually banned me from any intown in the nation lmao! Personal vendetta much? I ended up going to another hotel and now I got my luxury apartment. Intown did not make me feel apart of the community. Toothless Kim thought she was being cute denying me a room but little does she know.

I give this hotel five stars... The location in Parker is amazing. Close to my family for…read moreThanksgiving and the room the shower the bathroom is a +100. A huge walk-in shower the bathroom was clean with amazing wallpaper along with lighting If I had to recommend one thing, I would recommend a heavier quilt or bedspread, but at the end of the day this hotel is amazing and the staff is great and accommodating and friendly and patient. We did have an issue booking through a third-party, but definitely booked this hotel if you come to Colorado.

A very nice place to stay if you're in the Parker area. Some of the high points:…read moreFree parking Adjacent to an amazing Italian restaurant and a brewhouse Easy walking distance to many restaurants and stores Modern rooms Keurig coffee makers Great big showers Security doors on all floors Friendly staff A few points to note: Parking right in the immediate vicinity of the hotel fills up early and fast! Grab your spot and the. Hoof it to one of the close-by restaurants I was disappointed I couldn't order a second glass of wine at the Italian restaurant to take to my room. Something about no alcohol license at the hotel... The small keurig coffeemaker in the room gave me fits so I gave up (even after they switched out the one that wasn't working), and just went down to the lobby for coffee in the morning A minor thing: I didn't care for the soaps which smelled, to me, like old-fashioned men's aftershave. But other than these few minor things, I would definitely return on my next visit! Oh yeah, and don't forget Matt's Big Breakfast is also there...! Lots going for this boutique and classy establishment. Book it. You won't be sorry!

As an admitted cheap-a** traveler, I'm a bit of a connoisseur of dives, having stayed in sketchy…read moreaccommodations across this great land and abroad. I had to fly to Denver to get my passport renewed urgently. There is such a backlog that there were no appointments available in the Twin Cities or Chicago. The Aurora Passport Office was the closest place to Minneapolis that had openings. So, I was looking for the cheapest place I could find that was close to the Passport Office. I read all of the terrible reviews so I figured I would be in for an interesting night. I must admit, however, that I was disappointed. The motel was . . . not terrible. It is just your basic, cheap motel. Check-in was simple and the staff were fine. The price was exactly as quoted in my Hotels.com booking. The room was not fancy but was clean. The water worked and was hot. The Internet was free and decent. Parking was free and convenient. It is in a safe and convenient location. The only event that helped it earn its poor reputation in my eyes was being woken in the middle of the night by some crazy-sounding lady screaming at someone. But I've experienced drunk crazy shouting and arguments at 5-star hotels. Hardly enough to earn this place true dive status. If you are looking for cheap place to stay in Aurora, this place is fine. If you are looking for horror stories to entertain your friends with, you'll likely be disappointed. It is just a cheap, clean hotel in a safe neighborhood. I was hoping for so much worse.

Everything was fine until my wife and I were leaving. And were attacked by the morning person…read morebeforewe even checked out . This woman who turned out to be the GM jumped on us for no reason saying my late night lady visitor isnt a checked in guest. My reservation was for TWO ADULTS. YEP Sbe called my wife a prostitute for no reason. Then she tells us to get out of the hotel after I told her to leave us alone. Working on getting in touch with the owners. I definitely want my money back