I went in for 02 sensors, Samantha really knew her stuff and helped me get the right product so I…read morecould finish my job. I happen to have the first set I bought somewhere else that were suppose to fit my truck but didn't

I have gone to this store for years. The service consistently sucks. Today I was helped by Sheldon…read morewho I am familiar with from similarly bad experiences in the past. When asked to check stock for the cooling fan filter for the drive batteries on my Prius, Sheldon looked at me and spoke to me like I was an idiot. Laughing and saying there is no such thing. I politely tried to explain where it was located, when he spoke over me and said "you mean the cabin filter" . I said no, there is a fan to cool the hybrid batteries under...cut off again " Oh this is a Hybrid?" For a guy who arrogantly mocks you and acts like he knows everything he is surprised that my Prius is a hybrid? I believe 90% of the worlds population knows that. Observing how he treats other customers differently, I get the message. My skins too white for this store. Last time ever.

I've been to this store three times in the last couple months unfortunately. When you walk in you…read morestand there and nobody ask you if you need anything for at least five minutes. The phones are ring and they don't answer those. Then when someone does ask if you need something, they seem annoyed. It's hard to not laugh a little bit because it's like, no I don't need anything. I just been standing here in line for five minutes because I don't need something. They are not very helpful with finding parts. They'll show you the wrong part and then they don't want you to return it and make it difficult to return. Two stars is generous. I do not recommend this business, and I will not shop here again in the future.

Always seem to have the parts I need for all my vehicles at a great price. It's not too far from…read morewhere I live.

I don't speak for all women but for myself. I don't go into these kinds of places because it's…read moreintimidating and overwhelming for a me! My plan is to go in and grab the things I need to wash my vehicle and go, however this place has so much different products it's overwhelming so I started to Google what are the best products to use. Then suddenly a kindly gentleman asked if I needed anything and I said "thank you I was Googling the best products" and he said come and guided me and bought what he recommended and I felt I was in good hands. I wish I knew his name because he deserves to be recognized; he was wearing the gray shirt. Will definitely comeback. And no he didn't force me to buy unnecessary products.

I bought a brake light bulb for my niece's car here. Kaleo found the light we needed right away and…read moreeven placed the bulb for her. FOR FREE! He was super nice and provided excellent customer service! We will definitely be back! Highly recommend this place!

I ordered it some tires they didn't have in stock and the prices were reasonable if not really…read moregood. Also free installation and balance of those new tires. I had them install some low profile tires and no rim damage at all. Very easy to deal with and I've been doing business with this company for many many years.

Went to have a couple tires replaced again. As usual the…read moreservice was Awesome. Best Tire repair in Hilo Hands Down. Thank you Stefan.

Called a couple times to get a roof rack for my new F150 and they said that they were out of stock…read moreon the fit kit that was needed. They said that it would take about a month for them to get more in and to call back. 5 weeks go by, I call again and was told that I needed to put money down before they ordered it. These guys are lousy and a waste of time. I would recommend going directly to Thule and getting faster and professional customer service the first time. I would definitely NOT Recommend this company. Update: found a company in Honolulu called Go Bananas Kayak and every thing is half the price of these guys even including shipping. Same products, even more on hand inventory but cheaper.

I had a system one lumber rack installed on my GMC Sierra recently, and the whole experience went…read morevery smoothly. Quality product, good service, decent price. I would definitely come back here again.

helpful staff, I went in there to get a wheel lock. There were plenty of staff so I did not have…read moreto wait in line for long.

IN BUSINESS ITS ALL ABOUT THE CUSTOMER SERVICE EXPERIENCE!…read more IT'S SO REFRESHING TO HAVE SUCH A POSITIVE EXPERIENCE WITH THE FOLKS AT RYAN K TOWING SERVICES! When you are having car trouble and need to have your car towed it can be a stressful day. Some companies do not understand the value of having outstanding employees on staff and hire very marginal people that can destroy their company's name and reputation by having a terrible attitude and just being plain rude and obnoxious! This is Not the case with Ryan K's Towing Services! They have OUTSTANDING EMPLOYEES! I dealt with Harmony and Koa and both were so helpful, understanding, polite and showed a genuine interest in helping me out with my car situation. Thank you so much for your friendly, courteous, professional customer service! You are Very much appreciated! Excellent Employees are the Ambassadors of Good Will and Outstanding Customer Service and can make or break a company! It's all about the customer service experience! Ryan K Towing Services shines like a Rock Star they have a great staff representing their company! I called the Insurance company and Raved about your company's service and professionalism! Plus I was also called and did a phone survey too! The service rep was taking notes about my positive experience with your company as well as my negative experience with the other company in Hilo! Will I use Ryan K Towing Service again? Absolutely! I highly recommended using Ryan K Towing Company!

The one star is for the one nice guy who tried to help us but ended up no being able to find what…read morewere looking for. We ended up guessing and buying what we thought we needed. The girl in the office couldn't stop coughing, looked super sick. Now is not a good time to be working sick. We were told be 2 people to have them check the tires before we buy because they're known for selling and making money off rims and tires even if they dont hold air. We were mainly looking for rims anyway. The lady in the front told us how much it would cost for rim and tire and the tire was flat. We had to ask if we could get some air in it and check for leaks. We waited for some time but eventually someone came down and took the tire. My husband walked with him asking if they had anymore of the same rims? No answer. He tried to make some small talk, nothing in reply. He ended up jumping in a car and speeding off leaving my husband in his dust. Super rude! We ended up waiting for awhile not even knowing if he was coming back. Eventually he did, my husband asked if there were any leaks, he said nothing and started walking away. So I asked again, is it holding the air? And he just sped off again. Real shady. The lady in the front could clearly hear how frustrated we were with no answers but also stayed quite and just asked us for money. She also charged a random disposal fee for what? We didnt ask to dispose of anything. This is the absolute worst customer service I've ever experienced. Shady business for sure, we will not be going back.