I don't speak for all women but for myself. I don't go into these kinds of places because it's…read moreintimidating and overwhelming for a me! My plan is to go in and grab the things I need to wash my vehicle and go, however this place has so much different products it's overwhelming so I started to Google what are the best products to use. Then suddenly a kindly gentleman asked if I needed anything and I said "thank you I was Googling the best products" and he said come and guided me and bought what he recommended and I felt I was in good hands. I wish I knew his name because he deserves to be recognized; he was wearing the gray shirt. Will definitely comeback. And no he didn't force me to buy unnecessary products.

I bought a brake light bulb for my niece's car here. Kaleo found the light we needed right away and…read moreeven placed the bulb for her. FOR FREE! He was super nice and provided excellent customer service! We will definitely be back! Highly recommend this place!

Came here after being ignored at O'Reillys. Was greeted as I walked in the door by a friendly…read moreparts professional who helped me get what I needed! Customer for life!

Kevin is Wonderful!!! I had searched all over Hilo town at multiple stores and was unable to find…read morethe specific battery for my car FOB. He was able to get 2 batteries for me the very same day! I really appreciate Kevin's awesome customer service and will return to Napa for future auto parts purchase!

I've literally, at this time, only written two reviews. So, take this to heart. I care so much…read moreabout the quality of care my two vehicles have received at Rocky Mountain Rebuilders to shout from the Rooftop, or at least from Yelp, how much I love this provider of services for me. One of the things I am thankful for each morning is my family's mechanic, Patrick, and his crew there. I also love that they have the Scriptures right on their desk. People can pick them up, read them, glance at a verse, whatever. It's a Living Book spreading love and miracles up in their business! The Rocky Mountain Rebuilders crew is very knowledgeable and capable, and the prices for their great work are easy on the wallet. Patrick is always busy, yet he always makes time for me. And that makes me feel special and important, as his customer.

Took my twenty year old sienna alternator to get rebuilt. Cost about 155.50 with tax included…read more Looks like new. Acts like new. oem replacement parts used. Better than auto parts store because it was a denso to start with not an aftermarket china type. New denso is expensive and new aftermarket is cheap. Three year warranty with this unit for passenger car that is stock. Michael got awesome training from his dad. One day service. In at noon and got it back the next morning. Yes I recommend. They check to make sure is working. Bearings rotor brushes diodes all changed. Awesome should last twenty more years.

The whole process was smooth, the young lady at the front counter was very efficient. Place was…read moreclean looked very organized and everyone were friendly. I called in the morning, dropped the car off shortly after call. Getting oil change and general inspection and they topped off all the fluids. Couple hours later it was done. Even got a senior discount. Very good price. Called several other places and no one had time for oil change. Will be back.

I brought my car to Lex Brodie's in Hilo after my car overheated and my A/C stopped working. I…read moreexplained everything to them, including what my husband and I observed. They told me they would diagnose the problem and charged me a $206 diagnostic fee, plus additional repair costs. After the work was done, they called and told me the fan assembly needed to be replaced. The issue is they never properly tested the system before deciding this. They assumed the fan was faulty and replaced it. My husband even requested to have the old fan returned to us because we had heard concerns that parts are sometimes replaced unnecessarily, and he wanted to verify it himself. Once the work was completed, I still had the same issue: the fans were not running, and the A/C still didn't work. My husband tested the original fan afterward, and it worked perfectly. The real issue is something else in the system that is preventing the fans from being triggered. When I picked up the car, I immediately told them the fans still weren't running, but the employee, Tiana (or Tina), with red and black hair, talked down to me. She dismissed my concerns, told me the fans were working, and insisted my original issue wasn't what they tested for, even though this was exactly the problem I came in with. Today, when I returned, she again gave me a dismissive attitude. They eventually issued a refund but still attempted to charge me a $57 store service fee, which I made clear I would not be paying because no effective service was provided that resolved my vehicle's issue. I had to deal with this for two full days, yesterday from 10 a.m. to 4:30 p.m. and today from 7 a.m. to noon, all while managing a toddler and an infant. For them to be so unprofessional and dismissive throughout this experience was completely unacceptable. The mistake was theirs, but the way I was treated was appalling. I will not be returning, and I cannot recommend them to anyone.

Everything went well. I brought my 2010 Tacoma in because my speakers kept going out every time I…read morehit a pothole or was going over an uneven surface. Dori found a loose ground wire that was the cause and fixed it expertly and quickly. I also replaced my deck because the music from my phone would not play over the car speakers on the original even though Bluetooth was connected. Now it works perfectly in both aspects. Thank you for all your help!

I need to comment on two of the very bad reviews. I almost didn't even try Advanced Car Audio…read morebecause of those two reviews. The one review said the boss was a man. The boss of this establishment is a woman. The other review said the store was a "nice clean car audio store". That is not Advanced Car Audio. It is not a store that you can pick something off the wall. I went to the "Nice clean car audio store" and the boss, which was a man, was very friendly. He looked at my console and spent quite a bit of time on it, without charging me anything. He recommended Advanced Car Audio for this issue, since it was going to be very time consuming. BEST RECOMMENDATION EVER!! The boss, a lovely lady, had two technicians work on it . I stayed there for three hours and watched them figure it out. They never gave up. Now everything works perfect. Larie Kent

I called because of an engine light warning and Steven set me up with an appointment right away…read more He fixed the problem and it didn't cost me an arm and a leg.

I have a 2015 Toyota Tundra, my first experience with Jimmy's was adding a 3 inch body lift. Made…read morean appointment got it done in a day. It's 2025 and the lift is still solid and no problems. Couple of years later my factory brake pads wore out pretty quickly. Made an appointment and in a day all done, 8 years later brake pads still going. Just this past August 2025, my starter went out during a really busy time for me. Jimmy's opened a spot for me to get it repaired and again on a weekend too. Much Mahalos to Steven awesome mechanic and very personable. Forgot to mention I wasn't able to pick up my car so he dropped it off to my brother in-laws house on a Sunday. Nice family business, highly recommended!

Although I did purchase a vehicle here. I do not recommend it…read more A week after leaving the dealership, I was getting calls and emails about paperwork I had already signed in office, They had asked me to send in my paystubs again, I was getting messages from the company so regularly it wasn't professional. Later on I had decided to cancel my warranty and it seems like that angered them as it was actually very difficult to do on their end. I was connected to three people who didn't want to cancel it. From there it felt that they had animosity towards my partner and I. I had thought they were a good option as they seemed like a good in between for cars however they showed their true colors and it was very disappointing to realize. Still have not gotten my registration after 4 months they have continued to ignore my calls and emails putting my family in jeopardy.

Purchasing a vehicle is not a problem as Sales Department will provide you all their attention to…read morecomplete that sale. For the Service Department, that is a whole different story. One out of my many experience that's been an issue and still an on-going issue, is the engine light that continues to light-up, before and after receiving a new engine. That new engine with no charge, is due to a recall on my 2020 Ford EcoSport. I had to reach out to Ford on Facebook, called the Ford Corporate office and the Ford Recall Department for the Service Department at Orchid Isle Ford in Hilo to actually do something about it. This was back in the summertime of 2025, that I communicated with their on/off Service Department Manager M.E and only then, did she really pay attention to my issue. Prior to that, the engine light and wrench light kept popping up. Anyone would think that when a diagnosis is completed and you are told what the problem is, along with the charged amount, your car would be fixed right away. In my case, I had Ford fix the so-called issue, paid a high price for that, only to have the engine light show-up again a few days later. Called Ford, explained what happened and took my car back in. Same service received and was informed they don't know what the issue is but bring it back when the light pops up again. So, I took it back again, this time they explained after the diagnosis, they found what was wrong with it. This is all within 2 weeks, yet they wanted me to pay a ridiculous, high amount out-of-pocket to have it fixed...and guess what? After Ford so-called fixed it, I paid and picked up the car, the engine light is back on again. Throughout all the contacts with Ford during this time, I kept mentioning and asking if this issue was related to the 2020 EcoSport recall, same reply-no. However, they finally said after the fourth or time in a row that my car was taken in, diagnosed, so-called fixed, and my research of reaching out to others at Ford for help (listed above: Ford Recall Dept, Ford Facebook Page & Ford Corporate) to bring it in due to the recall. How disturbing and unprofessional is that? The car was in the shop from June through December 2025. We had to find someone to tow it there ourselves because they did not hear back from their tow company or service. Again, Orchid Isle Ford Service Manager Mary, acted quickly due to my email with the help from others. The issue did not stop there, no it didn't. When the new engine was replaced and we had the vehicle back, a few days later, the engine light is back again! This is unbelievable! Of course, I emailed Mary to inform her of this and that there was also a leak! I took photos and emailed her. At first, I thought it was just the rain, but when the concrete in the garage dried up, there was still the stains from the leak. The last email reply I received from here was in January 2026. Yet, I find it strange when she asked me which social media did, I reach out to, regarding the car issues. I told her Facebook & Ford Corporate site; she thought it was the Orchid Isle Ford as nothing was coming through to her. Strange because my emails are sent directly to her. I was also informed by one of the workers there, that Mary is busy and has a lot to deal with. So, I gave them some time as a loyal customer and trusted that she will do her part as a professional worker to look into that matter. It's been 3 months since, that's been a long enough time to look into it and take care of some other things in her busy schedule. There is still the engine light and leak issue. Throughout the whole waiting period, I received many feedback and advice from friends, family and other technicians from different Auto Service Shops and Dealerships. One said the leak is from the transmission and to have Ford look into it as they should. I emailed Mary, addressing the 3 months of waiting for her reply and still, the engine light issue. I also emailed Orchid Isle Ford directly and an email was sent to the CEO of the Steve Marshall Group, requesting help. Thankfully, Reyn, the Service Technician Manager called back and scheduled for a drop of today, April 30, 2026. He was genuine over the phone, very caring and professional. When I dropped off the car this morning at Orchid Isle Service Department, the advisor took the information I provided on my conversation with Reyn, then said, I will not charge you for the diagnosis, but there will be a charge for the transmission service. Wow! In my mind, the question was, Ford will charge me for the transmission service, which that issue only appeared after your service department installed the new engine? I replied, Reyn said he will look at it and go from there. So...I am praying that I will receive honesty, professionalism and care with today's service. Wish us luck!

I ordered it some tires they didn't have in stock and the prices were reasonable if not really…read moregood. Also free installation and balance of those new tires. I had them install some low profile tires and no rim damage at all. Very easy to deal with and I've been doing business with this company for many many years.

Went to have a couple tires replaced again. As usual the…read moreservice was Awesome. Best Tire repair in Hilo Hands Down. Thank you Stefan.