Additionally: I was very up front with the receptionist when…read moreI dropped off my keys initially. I told her that I had just came from another shop forty miles away. I gave her the receipt from that shop and she made a copy of it. To say that they were not initially aware of this is false. I also followed what my triple AAA representative recommended in this situation, and due to the circumstances surrounding the service with the prior shop, they recommended I be towed to the nearest Triple AAA approved shop - which was Blystone's. The very nice receptionist Yolanda did tell me that the shop is very busy and the diagnosis could take up to 2 weeks. It is the fact that after two weeks I was not told an update in timing, I was told to "TOW IT SOMEWHERE ELSE." That is a direct quote, not a dramatization. I was also asked why I didn't tow it back where it came from, afterwards. If Blystone's never intended to "get to it", they could've have been up front about that before my car sat there for two weeks. Busyness is not an excuse for poor communication. Being up front about this situation initially would've saved both of us the trouble. No excuses.

$950.00 to change a tire on the road is absolutely ridiculous. I waited over an hour for technician…read moreto show up. Not his fault but truck isn't stocked with proper tools and i had to help separate tire from wheel. Never again will I call Blystones for a tire replacement when the tire itself is only $300.00. Make sure to ask for extra lube after the sandpaper

20 years ago I had a car leak fixed here and they were great. This time I had road noise from…read moreuneven car door. I called and stopped by same day. After a quick evaluation of the issue, he made a few tweaks and a few trips back and forth for tools. 10 min later my car door seemed flush again. Told me to come back if it wasn't fixed. Any big name body shop would have tried to manipulate a way to keep my car and charge me out the ass. This place? No charge. Not many honest businesses like this left. Thank you so much!! I will share this story often.

I went to this awhile ago and was pretty satisfied. I had an alternator problem with a car and took…read moreit to them. The first time they worked on it died but they came and towed it back to their shop for free and got it working and never had a problem after that. good price and were pretty nice.

We had our jeep inspected by Eagan who were so helpful & honest after our mechanic retired. We…read moreread many on-line reviews being so POSITIVE that was our SAME EXPERIENCE with Eagan Automotive. Being disabled & on limited income we needed someone to inspect the Jeep to know if it was safe to drive. Honesty is critical for vehicles when you are traveling on highways with your loved ones. We bought 5 vehicles during my marriage at 1 dealership where we experienced being lied to learning that dealership was telling us our jeep needed a new part that a second opinion told us that was not true. My neighbor told us of their mechanic being honest & not overcharging shared people were driving from other States to have him work on their vehicle. We learned their mechanic quit working for this same dealership but he was at their Madison Dealership shared with us he ethically & morally quit because this dealership owner was charging customers for repairs they did not need to keep money coming in to pay his payroll expenses validated our experience at this owner's second site scared us. He retired that we were looking for a new mechanic that Eagan's Automotive provided us with EXCELLENT SERVICE & were HONEST..... which we read on-line I am giving them my review as the REPAIRMAN you need to go for repairs. They are very busy as a result. BRAVO EAGAN AUTOMOTIVE CREW for being HONEST REPAIRMEN as vehicles must be SAFE on highways with our family member's SAFETY being your #1 priority.

Great service and friendly, knowledgeable staff. Reasonable prices. Our durango had a rattle/click…read morenoise. We took it to Eagan for an inspeciton and found the driveshaft joint loose/worn out. Eagan removed & replaced the part and had the car back to us the following day. Apparently this prevelant design flaw on the dodge durango that hasn't been approved for recall.

Matt and Paul helped to squeeze me in after I got a flat tire in the middle of a trip! They were…read moreexcellent at accomodating me on short notice.

Disappointing Experience -- We Won't Be Returning-…read more This is a long one, but I feel it is important to share our experience. We were previous customers of Wrench's before the change in ownership, so when our vehicle needed work, we initially felt comfortable returning to a shop we had trusted in the past. Unfortunately, this experience was very different. We dropped our vehicle off overnight for an inspection and some needed work, including an issue with the trunk that would not fully open. The following day, we received a call informing us that the back windshield had spontaneously shattered while the vehicle was at their shop. We were told it was a huge mess and that they didn't know what had happened. We understand that unexpected things can happen. What became concerning was how the situation was handled. When we asked about security footage, we were initially told that there was footage. When we asked whether it showed our vehicle, we were then told that it only showed people coming and going. We were also told that additional footage existed but that someone would have to go through the entire day's footage to find anything. Our expectation was fairly simple: we hoped the shop would take responsibility for the broken window, replace it, and we would continue with the other work we had planned, including purchasing new tires from them. We also asked whether they had the neighboring body shop take a look at the trunk issue per their recommendation. Instead, the conversation became a back-and-forth about who would pay for the window. We were initially told the neighboring body shop was too busy, then that they wouldn't do it, and eventually that no one would be willing to install the glass. At this point, we were out of town and had a vehicle sitting at their property with a large missing window. After approximately a week and a half of back-and-forth, they finally agreed to have the glass replaced, but initially would not pay for it. After further discussion, they agreed to pay half, which was our suggestion. However, they did not provide us with a quote or keep us updated on the process.We repeatedly had to reach out ourselves asking basic questions: Had they found someone to install the glass? Was it being done? When would the vehicle be ready? Eventually, we were told our vehicle was finished--without any prior communication that the work had been completed. We were also told we should bring cash or a check because there would be a $30 credit card processing fee. When we asked how much we owed, they couldn't tell us the total. At that point, I did some research of my own. I called the first two auto glass companies that came up in a Google search, explained our situation, and both quoted us approximately $300-$400 for the replacement and said the installation would not be a problem. Wrench's ultimately chose a company in Illinois and the glass cost nearly $800. We were then presented with a bill of nearly $600 for the glass and an inspection fee. We were particularly frustrated by the inspection charge because the window broke while the vehicle was in their possession during the inspection, and we had no explanation for how or why it happened. After additional discussion, my husband was eventually able to get the inspection fee removed. The final cost to us was $388.03. What was most disappointing throughout this entire experience was the lack of communication, accountability, and customer service. At no point did we feel that there was genuine concern about what had happened to our vehicle or the inconvenience this caused us. Other than the initial "we're sorry, we don't know what happened" phone call, there was no meaningful apology or effort to make the situation right. We also never received the invoice we requested for the glass replacement, so we were left without documentation showing exactly what we were charged for. As people who have worked in small business, we understand that unexpected situations happen. What matters is how a business handles them. We would have been much more understanding if the situation had been handled with transparency, communication, and good customer service. We even intended to continue doing business with them and purchase new tires. Instead, this experience cost them not only our future business, but also our recommendation to friends and family. After nearly two weeks of having to repeatedly communicate, negotiate, and follow up just to get our vehicle back, we ultimately paid $388.03 and received our vehicle back in essentially the same condition it was in when we dropped it off, aside from the replacement of a window that broke while it was in their possession. Unfortunately, based on this experience, we will not be returning to Wrench's and cannot recommend them.

Amazing service, I had a walk in oil change and it was done in about an hour! They don't mark up…read moreprices as much as other shops in the area and they pay their employees well! 10/10 recommendation

Top Tier did a fantastic work on my 2005 Honda Pilot. Took it in June 26 and picked up by July 1…read more Quick service for all that they did. The service requested was met and much more. The person I interacted with, was knowledgeable, kind and friendly. Customer service these days is a value not found much these days. But Top Tier stepped up to the plate.

Stopped by for a quick oil change and it was done within 30 minutes and I was only charged $30 for…read morea regular oil change! Such a great deal. I do have to say it did take a bit of waiting before a tech came out to assist me at the desk but nonetheless, will come back again!

I came in specifically asking for my muffler leak to be welded and for a straight pipe. I was clear…read moreabout what I wanted. The job was not done correctly -- the muffler was not welded and it's still leaking. Basically, I paid for a service that wasn't completed. Very disappointing experience and a waste of time and money. I wouldn't recommend this shop if you expect them to actually do what you ask.

We were driving through Waunakee when our van's break line leak on 8/16/18, it was around 430 PM …read more We called 2 shops , both wont even take a look the van , they do not want to stay late . Adler's Automotive Service was the 3rd shop we called . BJ at Adler's Automotive Service was willing to stay late to fix . We went to Gold nugget few doors from garage , had dinner ,few drinks . BJ got our van fixed few hours later ,changed break line and brake caliper , price was very reasonable . We were glad he is willing to help ,otherwise we had to get a hotel in town , waited until next day . I recommend this repair shop .

I was visiting home for Thanksgiving and a couple days before I had to leave back for Atlanta, my…read morecar started leaking gas. I don't know anything about cars but knew that was bad news. I called around a couple places who were either closed for the holiday or were too busy to look at my car. I called Adlers and told them about my situation and they were immediately empathetic and found time to see me, even though they were already swamped with other vehicles. They fixed my car the same day, the cost was half of what they quoted, and they honestly treated me like a long term customer even though I'd had no established relationship. I wish I could use them as my primary mechanic and encourage anyone who's looking for some car help to give BJ at Adlers your patronage.

I used the AAA app and waited 3.5 hours with no response. Called AAA and they recommended…read morecontacting a local towing company and then submitting for reimbursement. Called Jerry, who was busy but still able to fit me in to his schedule. He quoted me a price, arrived when he said he would, towed my car to the dealer, and the whole process took an hour. Plus Jerry was friendly, professional, and knowledgeable. Call Jerry and he will take good care of you like he did me. Thanks Jerry!

Rude owner who does NOT deserve your business. The other reviewers were not exaggerating - this…read morejerk will abruptly hang up on you if you call to ask any question. Unprofessional and bad mannered.