1. Big Rig Emergency Breakdown Services

    1. Big Rig Emergency Breakdown Services

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    Stoughton, WI

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    Big Rig Emergency Breakdown Services

    5.0 (1 review)
    Open Open 24 hours

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    2 years ago

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    Van Horn Chrysler Dodge Jeep Ram of Stoughton - Service area

    Van Horn Chrysler Dodge Jeep Ram of Stoughton

    (49 reviews)

    Where my buying experience was amazing here the service was absolutely terrible! Since I bought my…read moretruck (brand new) from this dealership. My trailer lights from the truck wasn't working and I brought this up every time I had brought my truck in to the dealership for my free oil change. Nothing ever documented or done about it. Granted... A few times were my issue since I couldn't leave it there due to needing the truck. The last time I was there I had a conversation with Amanda (who is super rude and confrontational) that stated that "since I didn't have an extended warranty there would be a 250 diagnostics fee". I said I don't want to pay for that since I have had this issue since I bought it. So evidently it was cancelled by her which also was not told to me that they were not going to address it again. I was contacted by the dealership after I got my truck back asking for feedback and I gave them my feedback. Then I get a call from Adam and because Amanda never documented the issue I had (trailer light) since I bought the truck. I was told that I was wrong and inferred that I wasn't being truthful. This is probably an easy fix but they would rather collect their fee then admit to not being right. I am in the market to trade this truck off now and I will be going with a different Ram dealership! Learn to get some customer service! Everyone beware! Look at the reviews on this dealership! Mostly buying experience great but service dept sucks! I thought at first I might have been over reacting or even questioning my own memory. No... they just suck! Adam the one that responds to these reviews is the one that actually called me out for not being truthful! Absolutely ridiculous. The upper management team needs to read some of these reviews and analyze the people they have in their service department!

    On April 16 I stopped into Van Horn Dodge in Stoughton to inquire about information on a 2026 Dodge…read moreDurango RT 392. My initial contact was with Nate S. He then directed us to Matthew H. Matthew asked if I was interested in ordering a RT Durango, and I advised him I'd like some info about it. I wanted available colors/packages/pricing/etc. He advised me that he'd put some info together and forward to Nate to forward to me. No offer to help me while I was there. I went home. The next day, my wife and I went to Russ Darrow Dodge and had the opposite experience. Extremely helpful and friendly. We left there feeling like a valued customer. Meanwhile, Thu/Fri/Sat/Mon all passed without any contact from Van Horn. Monday morning (Apr 20) my wife/I went back to Russ Darrow and worked out a purchase. Our 2026 Dodge Durango RT 392 was ordered. Monday afternoon, I received an email from Myhra (sp?) about my experience at Van Horn and I sent her my thoughts. Late Tuesday, I missed a call from Spencer S, asking if I'd be willing to share my experience with him. I returned his call, left a message saying I would be willing to do that and hung up. NEVER heard back from him/Myhra/Nate/Matthew. With that, I will not follow up with them. While I can't recommend Van Horn, I can happily recommend Russ Darrow Dodge.

    Big Rig Emergency Breakdown Services - roadsideassist - Updated September 2026

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