I'm not sure how to get started and even explain my time aboard this incredible train. The ride was four days of our 11 day trip and every minute was amazing. I had such a great time along with my wife and friends on the trip from Vancouver to Lake Louise and back to Vancouver from Jasper. My friend who is a real train buff told me about this over a year ago and definitely caught my attention. He told me all about this trip and the Gold Leaf package with the glass top trains. The seats were incredibly comfortable with personalized tilts, heating and foot rests. The service was spectacular, the meals below in the dining area are truly gourmet and delicious, while the views while dining were absolutely amazing-spectacular. From the second we got started you knew how special this trip was going to be. Don't worry if stairs aren't your thing... There is an elevator in the car for moving up and downstairs if you need it. We were picked up at the hotel and taken to the yard where the train is. It was like a parade. So many people having such a good time and so much anticipation. You make your way through the center then head out to your train car. The team members are there introducing themselves, helping you board [from the red carpet] and most importantly smiling. They know how much fun you're going to have. The lower level is the dining area. Tablecloths, silverware, the works. Food is gourmet quality, with multiple choices on their menu. Everything was delicious. I mean... they know how to hit out of the ballpark here. And it is all prepared on the train! The incredible snacks and drinks [including top-shelf liquor and wines] were offered throughout the trip. I think the bar opened at 9:30. The beauty of this train trip is that it only operates during daylight hours. I mean, how else would you see these amazing views. During the evenings, the trains are cleaned, windows washed and I guess food reloaded. Everyday is a new and adventurous one. The very knowledgable staff (guides) take you through the area with great history, fun facts and lots of interaction with the people waiting for the train to come through. The first evening, we landed (my word for arriving) in Kamloops. As I stated before, reservations are already made. They take you to the hotel and our bags were already inthe room. This is a science and they really have it figuered out. We worked our way up to Lake Louise where we were on coaches and small tour vehicles. Eventually making our way back to Jasper where we did the route in reverse and on a different set of tracks (and a whole lot of new views) back to Kamloops. I have attached many photos of the views and the food. I used my phone a lot and also my regular camera between the cars, where there is an area to take in the fresh mountain air and admire the scenery without glass. This was an unbelievable experience only heightened by my friend's love of railcars and history. I photographed the scenery and Tony explained the different cars as we passed by many freight trains. I can not recommend this incredible experience enough. I wear my Rocky Mountaineer pin very prouldly and love to speak about the experience. Take a look at some pictures I took along the way. They definitely tell the story. HUGE KUDOs to the AMAZING TEAM at Rocky Mountaineer. read more

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I signed up for the Rocky Mountaineer from VanCouver to Jasper with plans to then drive from Jasper to Banff. The marketing for the Rocky Mountaineer is excellent but my own reality was very different than I expected. It is a very expensive experience even at our "Silver" level but I decided to splurge as it was a "once in a lifetime experience". Maybe when I'm in my 80s.... First of all the good things - The staff onboard our train car were very professional, friendly and informative along the journey. They were absolutely great and helped make the trip more fun. My personal experience - and others may disagree: * The food was just average - not the gourmet experience that was advertised. I had the chicken with asparagus for lunch and the chicken was dry and the asparagus was hard as a railway spike. The breakfast was also just average - I've had better at Starbucks to be honest. * The scenery was nice but we saw better sights that we could stop and explore when we drove instead of taking the train. We only saw a few mountain goats and they were very far away. * We were on the train for about 11 hours and I felt very claustrophobic after a few hours. I've been on many Amtrak trains and other varieties in europe and on every train you can walk from car to car and stretch your legs and see different views. Not on the Rocky Mountaineer - you are confined to your train car and your assigned seats. This was miserable for me after a few hours and there isn't any break to stop and get off until the end of the day. Our train stopped in Kamloops after the first day and we stayed in a hotel for the evening with the train scheduled to go from Kamloops to Jasper the next day. I couldn't stand the thought of being trapped in a train car for another day and choose to cut my looses and rent a car instead of getting back on the train. I had a great time being able to stop where I wanted, eating at local restraints and seeing animals along the way. Your experience may be different but be warned - there is a lot of time sitting on a train car and then waiting for transportation to/from hotels. You can save a ton of money and have a better experience simply renting a car and driving. read more

These people are thieves!!!! My wife tore her achilles tendon, and even with the doctors note, they will not give us a refund, let us postpone our trip, or even give our trip to our brother and sister-in-law!!! It is absolutely unbelievable how they treated us, and we would never recommend them at all!!!! read more

I had such a wonderful time taking the train from Vancouver to Lake Louise in July The Gold Leaf package was the way to go, with the glass top trains. The seats were comfortable, the service was attentive, the meals were high quality and delicious, and the views were absolutely spectacular. As we boarded, the crew members introduced themselves made us feel welcome. They reviewed the amenities, the itinerary, and some history. They also relayed a few personal perspectives and connected with the guests. As we passed through historical areas, we were told interesting stories and fun facts. The lower level is the dining area. Tablecloths, silverware, the works. Food was gourmet quality, with several choices on the menu. I found everything delicious. Snacks and drinks were offered throughout the trip. The train only runs during daylight hours, when sightseeing is best. In the first evening, we were at Kamloops in a pre-booked hotel. They even checked in prior to arrival and handed us keys. Then we arrived at Lake Louise, they did that as well. Everything went so smoothly. And lastly, the views. Oh, the views. A few photos here and there, but it's best to just put down the phone and take everything in. Between the cars, there is an area to take in the fresh air and admire nature without glass in between. read more

Rocky Mountaineer - Travel Services Near Me - Vancouver, British Columbia

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I love trains. Always have and always will. I also loved THIS train. From Denver to Moab, the trip was a dream. My husband and I flew into Denver where we were booked into the Crawford Hotel. The hotel experience was exceptional! After two days in Denver, we took a short motorcoach ride to the Rocky Mountaineer boarding area and onward we went. The journey from Denver through the Rockies to our first stop in Glenwood Springs was breathtaking. The meals were delicious, the service delightful, and the scenery simply stunning. We booked Silver Leaf Plus service, giving us access to two lounge cars and a small outdoor viewing platform. I found the train to be comfortable, relaxing, and overall very enjoyable. The leg from Glenwood to Moab was equally perfect. I can't say the same for my experience with Rocky Mountaineer customer service. While we didn't go through the horror stories I've read in other reviews, it's not a huge leap for me to understand these issues given my minor interaction with their customer care team. Communication could have been faster and more customer-forward. If your heart rate and pocketbook can withstand the risk of engaging with a company that may offer exceptional opportunities but lackluster service in certain situations, I say go for it. Easy to say now that we had a flawless trip, right?! read more

We took Rocky Mountaineer from Vancouver to Lake Louise and Banff ending in bus trip to Calgary where we caught a plane home. I was concerned about the trip because I have limited mobility and need a cane. Yet our concerns were taken care of every step of the way. Once we checked into our hotel in Vancouver we never touched our luggage. The staff would pick it up in the morning and it would be in our hotel room when we got to the next stop. The good and drink on the train was amazing. Each breakfast and lunch had several food options. For example, one breakfast I had eggs benedict for breakfast. One lunch was steak; another was an excellent fish. Wine and booze was almost always available for 9:30 AM. As a test I had a 9:30 margarita one morning. The staff on the training was very accommodating and gave us updates on the history and scenery we were seeing. Except for the overnight stop in Kamloops the hotels were great, but the restaurants for dinner there were pricey. For the train days we ate so much we didn't bother with dinner. The Canadian scenery was amazing and appear more rugged than the American Rockies. We got the gold leaf service which is expensive but you get what you pay for. The gold leaf cars have two levels: the upper for watching the scenery. The lower level has the dining, bathrooms, and an outdoor vestibule. There is an elevator people who need it. read more

This is a unique experience that we had from Banff to Vancouver. It was a 2 days trip and we stopped at Kamloops for 1 night. We booked Silver Leaf. Food: food was amazing. Their chefs were really good at feeding us. The presentation, preparation and the amount of food were great. The drink is unlimited. They also have non dairy option. They were really good at accommodating everyone diet preference. Staff: they were professional and knowledgeable everywhere we passed by some attractions. They always informed us the history, attraction, picture spots, wildlife... they checked on us frequently. Accommodations: the seat was comfortable and has a lot of leg room. We have wide view window to enjoy the scenery. Our hotel in Kamloops was decent. I wished we arrived not too late so we could do laundry Service: they don't have wifi on board, which is one of the disadvantage, and I could not keep up with all my work emails. The staffs took care of your luggages really well. You took luggages to the room, and brought them out for us. We didn't have to do anything. Transportation is provided. Overall, it was a great experience for us. I think it's more suitable for leisure type of vacation for retired folks because everything was taken care of from a-z. The scenery was insane. read more

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We absolutely loved our train ride from Banff to Vancouver. The train was such a unique experience as we got to see the countryside and go places most people don't go. The drinks were nonstop, which we loved. The train crew were super knowledgeable and had big cozy seats. Also the food was outstanding. I went in with little expectation as to what we'd get as train food. And it was def up there with fine dining. Some of the best steelhead trout I've I ever had. Everyone was so great and the overall experience was wonderful. We can't wait for our next adventure on the Rocky mountaineer!! read more

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Bottom Line: A luxurious, relaxing and scenic 354-mile, two-day train ride between Moab, UT and Denver, CO that was challenging to plan due to limited information from Rocky Mountaineer. This review is for Rocky Mountaineer's (RM) new-ish route in the United States called Rockies to the Red Rocks. I'm including the details on this experience in case they are helpful to others considering this trip. Service = Excellent. We had Silver Leaf Plus tickets. Our onboard host, bar tender, chef and the Train Manager were fabulous! Our host was personable, fun, told great stories and kept the drink cart rolling. Here's a shout out to Billy, Kendra, Savina and Chris for making our trip incredible. Scenery = Excellent. We loved the scenery including Arches National Park, dramatic gorges and canyons, the meandering Colorado River, wildlife and the Big 10 Curve. We enjoyed the scenery between Glenwood Springs and Denver the most. The train travels at a leisurely 35 mph on average. Comfort of Train = Excellent. We found our seats to be comfortable with plenty of leg room and a sizable tray table. We loved the tall ceilings and huge windows. As Silver Leaf Plus passengers we also had access to two lounge cars that were also comfortable. The bathrooms were clean and spacious. Comfort of Hotel = Poor. On the Rockies to the Red Rocks trip you stay in a hotel one night in Glenwood Springs. RM picks the hotel and we were given keys (the metal jingly type) to a room at The Hotel Denver. Our room was clean but dated, needed some maintenance and worse of all it didn't have a real window! Food and Drinks = Excellent. We enjoyed everything that was served to us including diet Coke, premium spirits and delicious meals. For dinners we had choices of two entrees whereas lunch was more like a variety of tapas on a single plate. RM accommodates dietary restrictions. Ease of Booking Logistics = Poor. Not being familiar with either the Moab, UT or Denver, CO area I was baffled how to make a one-way trip work. Logistics are easy in Denver since it is a big city but logistics in Moab were much more challenging. When I asked RM about transfers initially I was told they didn't offer any. And when I asked how do people get to isolated Moab for a one-way train trip I was told, almost verbatim, "I don't know what people do" with no further offer to help. I debated giving up at that point but after doing lots more research here is what I learned for a train ride starting in Moab: * You can fly into Canyonlands Regional Airport (CNY) commercially on either SkyWest dba United Airlines or Delta. * If you want to splurge for a charter, Redtail Air is the reputable private aviation company in Moab. * Rental cars are available at the airport through Enterprise, Alamo and a Jeep rental company. * Uber and Lyft aren't really a thing in Moab. * For rides from the airport to the town of Moab (~ 20 miles away) or around town schedule with reliable Moab Express. * We flew into Canyonlands, rented a car through Enterprise and then when we returned our car to Enterprise at the airport and needed to get back into town we booked a ride with Moab Express. * Unless you booked your hotel through RM they will require you to go to the Moab Adventure Center where they will pick you up in a bus and take you to the train departure point. So once again, since Uber and Lyft aren't a thing, call Moab Express for a ride or start walking. * Logistics in Denver are much easier. When we arrived in Denver we were bussed to Union Station and we independently booked a stay at the station's hotel, The Crawford hotel. To get to the Denver airport we took the Lightrail, A-line train from Union Station. * I later learned that you can do transfers from Las Vegas and Salt Lake City but at least for 2021 it was basically a bus trip and I heard its dismal. I hear rumors that they now offer flightseeing trips to make the connection in Moab but I don't know that for sure. Other notes: * 2021 was the inaugural year for the Rockies to the Red Rocks trip and IMO they are still working out the kinks. * RM does not have the rights to use Denver Union Station so the train stops shy of the station and then guests are bussed to the station. Similarly, in Moab, there isn't a station at all so passengers board at a siding just north of town. * In 2021 RM was using UP locomotives but they now have their own two diesel-electric locos with the RM livery. * Speaking of UP, they own the right of way (tracks) on which the RM travels and absent priority RM is often late. * The top of the dutch door on the vestibules are open but take turns. read more

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For Gold Leaf Service on Canada's Rocky Mountaineer, we expected something more than Amateur Night. Filthy windows for viewing "scenery," sitting still on rail tracks more than moving along them, and a staff member who absolutely went off on me for - what? - walking out onto the open-air platform. There was no announcement that the platform was closed, and I was not the only passenger there. No idea why the Rocky Mountaineer staffer zoomed in on me, but Wow! Was I ever humiliated! Less than half of the advertised route delivered on Day 1 of the two-day excursion. Day 2 was mostly traveling past cabbage fields (amazing! Not). The Rocky Mountaineer advertised more than it delivered. Skip this one and drive the route instead. No time wasted sitting waiting for freight trains, no employees going postal on you -- yeah, skip this one. read more

Horrible company. They charge a huge premium as a luxury service but just do anything they want after they have your money. My family of four booked the Journey the Clouds route. There was a fire that caused that route to be cancelled. The company unilaterally rebooked us on a different route from a different city. No diacussion. No options. Just do what we tell you or forfeit $14,000. I sent emails repeatedly asking to be rebooked on the trip we wanted next year instead. The response was a terse, imperial "No." So i spent another $1,000 rebooking flights and hotels to do this new route agaibst my will. There was a labor action so we got put on a motor coach instead of a train for half the trip. When i askes the company official if there were any options, she (kasey) told me i could "go outaide and scream." Then told my wife that she was ready to leave us behind. (As a side note, others on the trip told me they alsi got this treatment from Kasey.) To "compensate" us for having paid a $7k bus ride, the company has offered a coupon to book another trip with them. It may be legal but it is not right. Spend your money elsewhere. Or your bucket list vacation may end up being a garbage bin experience. read more

This was a phenomenal experience. We switched over to VIA Rail for the remainder of our journey and there's NO comparison. The mountaineer is superior by far. If you want a rail experience in Canada, do the mountaineer from Banff to Vancouver and skip VIA (trust me). Food, drinks and tips were included. Domed roof two story "gold leaf" car is worth paying extra for. Experiencing the spiral tunnels should be on everyones's bucket list. Make sure to get a good hotel in Kamloops and Banff. Don't skimp. This is a magical trip perfect for the whole family, honeymooners or seniors. They even have an elevator on board to help the disabled go up to the 2nd floor! Wonderful experience. No complaints except missing some narration during lunch. They should raise the volume for those in the dining car. read more

Very expensive but wonderful experience! Peter and Brando were our top shelf informative and truly entertaining hosts on the way east to Lake Louise. Food was pretty good, portions small for the big guys but fine for me, and they accommodated my gluten and dairy-free needs welI. Liquor is served three times a day (at least). The ride back from Lake Louise to Kamloops then Vancouver was a little less exciting, but our hosts Bernadette, Sian and Uivek helped entertain us and were great at pointing out wildlife, including Big Horn Sheep, which was very cool. Beware - a lot of the trip you have tall greenery on both sides so you miss some sights, but honestly, how long can you look at drop dead gorgeous lakes and mountains? Bring a book. (Aussies on board also entertained). And expect delays, at least we had them between the fires, a passenger emergency and other trains. Pack a few snacks - you can arrive at your hotels after restaurants are closed. read more

Rocky Mountaineer - Travel Services Near Me - Vancouver, British Columbia

I do NOT recommend booking directly with Rocky Mountaineer. I strongly endorse FRESH TRACKS in Vancouver for the same rail trips. Rocky Mountaineer has tied up our credit card by leaving the PENDING amounts on the card. WE HAVE CALLED MANY TIMES FOR OVER A WEEK. NOTHING HAS BEEN DONE. We had no problems at all with FRESH TRACKS. Rocky Mountaineer, by their inaction has said they don't care about the mess they have created. read more

Just returned from a Rocky Mountaineer trip. Now for the good , bad and ugly. The Good- the train cars were bought in 2019 for 14mil.e each. These were the gold leaf with the viewing level on top and the eating area on the bottom. The crews were terrific, the seats were very comfortable and heated, the food was delicious and drinks were endless. The Fairmont's were all beautiful. The Bad We started in Vancouver and the second leg of the journey started at 5:50 a.m. and we didn't get into our room in Banff until 10p.m. We only received snacks after 1 p.m. and all the restaurants closed at 10p.m. Why they didn't call ahead and get us food from the grab and go at our hotel or told us about it, just horrific. So we got up at 6a.m. To get breakfast before our tour began at 7:30a.m. With different scenic stops on the way to Jasper. We didn't get to explore Banff at all and had to beg the tour driver to stop at Lake Louise. We got to Jasper at 6p.m. And were told we had to check in for the train ride back down stairs at the Fairmont Jasper. One Rocky Mountaineer was checking people in. After over an hour waiting in line we finally at dinner at 7:30pm Another beautiful resort that we were not able to enjoy. Next day is our two day trip back to Vancouver. The internet, cells and communication were down so they had to bring the buses to were the train stopped just outside Vancouver. Not their fault. Instead of having all the buses come there we had to go to the train station and get on a different bus. When we got to Fairmont Vancouver we had to wait in line for close to an hour to get our room keys instead of handing to us as we got off the like they did in Banff. The UGLY John Fitzgerald. He was one of Rocky Mountaineer's manager who came through our car on the way back to Vancouver. He asked if everything was alright and I told him no!!! I started telling him about getting no food in Banff because we got in so late. Before I could go further his response was "Did we do anything right?" Really John this was a very expensive trip with my sons to girls and his an my wife. No sorries just rudeness. So don't waste your money on a Rocky Mountaineer trip with the likes of John Fitzgerald!! read more

Very bad , first day from Banff to Kamloops arrived at 9:00 missed dinners and nothing to eat around hotel area, second day from kamloops to Vancouver stop couple times from 30 minutes to 2 hours, offer dinner on broad , just don't know when will arrive Vancouver. read more

I'm sure the portion of the train ride from Jasper to Kamloops would have been spectacular. However, because of the recent fires, Jasper was pretty much shut down. We instead traveled from Banff to Kamloops. The scenery was pretty but not the spectacular views I had expected. Make sure that, for the price you're paying, you get to travel to or from Jasper. I wish I had been given the option of rescheduling my trip to when Jasper is reopened. The service and meals on the train were excellent. read more

Grossly overpriced 3 days in the woods where we're the mountains one night in quesnel flea bag hotel smallest hotel room I have ever stayed in. Save your money fly to Calgary rent a car drive through the mountains to jasper then to lake louise then to banff and finally back to Calgary. I live in New Hampshire we have plenty of woods 3 days in the woods on a train is miserable the White Mountains are 1/2 Hour from my house. read more

This trip is pricey and does not deliver. The best of it is the good food, friendly service. It "goes off the rails" from there. When you leave Vancouver you are traveling past industrial land and farmland for the first 3 hours. Very unimpressive. The scenery improves a bit, but you won't see any stunning vistas until Day 2, and then only a few. You are discouraged from standing or walking around in the train. Sitting all day is difficult and one can only partake of the food and beverage so much. It made for two very long days. This tourist train is bound by law apparently to wait for other train traffic when pulling into stops. We waited on a siding 90 minutes when we got to Kamloops. We arrived late at the hotel as a result but still had to have our suitcases ready to go at 6am the next morning. The hotel in Kamloops - The Sandman - is mediocre with slivers of soap in the rooms and terrible coffee. It was THE ONLY option - we could not make our own hotel arrangements for Kamloops. We were happy to have only booked as far as Banff. We would have dreaded the trip back to Vancouver on the Rocky Mountaineer. Banff is a wonderful town. We recommend driving from Vancouver to Banff for a similar but far more enjoyable experience. read more

I had mixed feelings about my recent journey on this train. If you or a family member have mobility issues, the train's accommodations might make it worth considering. The stunning mountain views, along with a few standout staff members like Sophia, did provide some moments of enjoyment. Additionally, the convenience of having included food/drinks and luggage arrangements taken care of was appreciated. However, many aspects fell short of justifying the high price tag. Staff: On one hand, there was the standout professionalism of staff like Sophie, who went above and beyond to make our journey enjoyable. On the other hand, Joey's performance left much to be desired. It was disappointing to witness his lack of engagement with our group, and preferential treatment towards certain guests. His unprofessional behavior, specifically to our group, truly affected our overall experience. To give an example, skipping over our group, while offering every other group on the train minor accomodations (i.e. drinks, conversations, etc.) left a sour taste in our mouth. Food: The food presentation was commendable, but the taste fell short of expectations. We went as part of the silver leaf group, and I was disappointed to learn that the meals were pre-purchased and reheated on the train. Moreover, the lack of consideration for dietary restrictions was frustrating, with only doubling up on appetizers offered as an alternative. As it's currently marketed, this was a large disappointment. Experience: The delays during the trip, including a delayed initial departure and a rushed stop in Glenfield Springs, left little time for exploration and enjoyment. Our group, along with all others planning to visit the hot springs, were unable to as our train arrived within 30 minutes of closing. The frequent slow pacing of the train, seemingly to elongate the journey, felt frustrating and prevented us from fully appreciating our overnight stop. Other Points: The absence of onboard Wi-Fi posed a challenge for those needing to stay connected. The substantial price of the train ride is hard to justify. For reference, an Amtrak train taking a similar route (which passed by our train multiple times) is around $40 from UT to Denver, or $400 if you want a private vestibule. Although you don't get the large viewing window or accomodations (shuttles, food, drinks, and service), the justification of price becomes difficult. In Conclusion: While the train offers some unique experiences, such as exclusive river and mountain views, and is accommodating for those with mobility challenges, there are areas that need improvement. The standout staff members like Sophia and the convenience of certain amenities are highlights, but the overall experience needs a ton of refinement to match the premium cost. For $1,500 per person, please choose to do something else and don't be disappointed like we were. read more

We did the 2 day trip to Banff and it was pretty painful. The staff was friendly and great, but the experience left us feeling exhausted, hungry, and bored. The first stop was Kamloops and it took us roughly 13 hours to get to from Vancouver. There were a lot of unexpected delays of other trains taking up the railway and us having to pull off to the side. This also meant there was a shortage of food and portions were tiny to begin with. Yes, there's unlimited snacks, but there's only so much trail mix and chocolates you could eat. The scenery was not very pretty as you could image since it's just the same thing over and over (desert land). I think this trip is more appropriate for older retired folks because my boyfriend and I were bored to tears (in our early 30s). There's no reception/wifi during the ride which meant no cellphones/tablets to perhaps read the news, play some games, or watch a movie. It got to a point where someone would shout, "I think I saw a marmot" every 20-30 minutes and everyone would jump up from their seats in excitement (imagine searching for a small brown furry critter in brown dirt surrounded by shrubs on a moving train). We were really unprepared for our 13 hour ride and by the time we got to Kamloops everything was closed so we had dinner from 7-11. The train from Kamloops to Banff was much better because we were mentally prepared for the 14 hour ride and the scenery of the rockies was breathtaking. The conclusion is to save your money and do a road trip or take a flight. I don't think it was worth the time or money taking the train. It was like taking a business class plane ride on the ground. read more

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Wonderful way to see the Canadian Rockies from Vancouver to Banff. The staff is exceptional, service and food was fantastic.

WAY overpriced and boring. No wifi, no entertainment. A lot of boring scenery, a lot of sitting and waiting on tracks. Eleven hours on a train when it takes 5 hours to drive can show you how slow it goes. Much of day 1 was just trees beside the tracks. First 2 hours was nice. Second day long, and a bit better scenery. I would NOT recommend this trip to anyone. read more

My wife and I traveled from Vancouver to Jasper by rail and then bus from Jasper to Banff with Gold-leaf service and were pleasantly surprised by the entire experience. The tour was extremely well organized with top-shelf accommodations and an attentive, friendly and capable staff. Everything from the luggage management, hotels, meals and especially service were more than we had expected and we highly recommend this trip. The Gold-leaf package is worth the extra cost. The company goes above and beyond to assure everyone's needs are addressed and maintains an enthusiastic, friendly staff . Well done read more

not good, not good at all. we paid them $8000 for a complete package including food, hotels, excursions and of course transportation. There we're fires and power failures in Jasper a week before our tour started. instead of rescheduling or refunding and cancelling they boarded us on the train. they then removed all of the hotel stays and are scrambling to find other hotels, canceled all paid for excursions without compensation and are not providing a representative to assist us in any way. All they have to say is "it is not our fault" . True but you are still keeping my money and aren't providing any help sure they may be great if everything goes 100% right but the true character of a travel company is when things go wrong and this company fails. if you plan to use them be sure you can afford to pay your way back home because if anything goes wrong they will not be helpful and will brush you off. read more

We took the train from Vancouver to Banff with the Gold Leaf pkg. It was not at all what we thought it would be. We paid $4500 for just the train ride for 2 people. For $1500 it would have been worth it. The customer service was bad. The food was good but portions small. They were so reluctant to do anything for us. Got one margarita which was basically water!!! The crew looked like they did not want to do anything more than the basoc for us. Not worth the price. read more

Absolutely loved taking the Rocky Mountaineer to get to Whistler. Definitely the best and most scenic option. Beautiful views along either side of the train and they slow down to allow for people to take pictures. There are 4 different rail options available to choose from. My specific route was a one-way from Vancouver to Whistler thru the Canadian Rockies. I was expecting it to be the glass train with open views all around but it turned out to be a regular speed train with an open car. The open car allowed people to take pictures of the beautiful views and had some history tied to it. A light breakfast was served and refreshments were also available throughout the ride. It's not the cheapest way to travel to Whistler but by far a very memorable one with breathtaking photos. read more

Rocky Mountaineer - Travel Services Near Me - Vancouver, British Columbia

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Don't go with this company. We reserved our ticket almost a year in advance. Around six months prior, our plans had to change and we couldn't reschedule. The company kept our entire down payment and wouldn't let us transfer the ticket to someone else. Not worth it. read more

FANTASTIC! I don't think they usually cater to families, but my kids and I loved it. This is not recommended for all kids. My kids are great travelers so they know not to get too crazy in close quarters. The station was large and had souvenirs, drinks and monitors. We did the Silver leaf Journey to the West tour. 2 seniors, me and my 2 kids. We loved it. 2 days on the train and 3 day car rental. It was a wonderful trip! The hosts were so amazing. The food was much better than expected! You can not get these spectacular views any way else! read more

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On July 2, I spent several hours researching and booking a solo journey on the Rocky Mountaineer for the last week of August. Their website was difficult, but I muddled through. I was very excited about my journey. A week before my journey, I realized I had not received any information about my trip. I checked my spam folder - nada. I checked my AmEx - a charge from the Rocky Mountaineer billing department for over $3,000. I called the company and was informed "their website sometimes generates a charge WITHOUT CREATING A RESERVATION." It was a KNOWN problem. I was offered a refund or a credit for a future journey. I did receive a refund 48 hours later, but was not offered anything more than a weak apology for their known problem. I was left with a week to fill in Canada, as I already had plane tickets. tl:dr Their website is a bad vending machine. It takes your money and gives you NOTHING. read more

We traveled from Vancouver to Kamloops and then on to Jasper. The accommodations on the train were first class from start to finish. The seats are very comfortable, they recline and have a leg extender. They also have a built in seat warmer if you get cold. The staff did an excellent job serving us. Your breakfast and lunch are served in a dining car. The food was very very good. A nice array of choices at each meal. Meanwhile, when you are in your seat you are treated to ANYTHING you want to drink, beer, wine, soda, and mix drinks. There is also a nice selection of snacks. One of the selling points of the train ride is the awesome sights, we did not find this to be true. I feel, this trip would not be of interest for teens or young children. While our guide, Kristy was very knowledgeable and pointed out many interesting things there was not a lot to see. By no means is that their fault. If you don't have high expectations about seeing wildlife then you won't be disappointed. read more

Been on for 4 days. There's been issues every single day! My handicapped 82 year old mother was forced to walk to the back of the bus in Jasper instead of handicap seats being held like they were on the other busses in the other towns! This is NOT WORTH WHAT YOU PAY!!! Constant stupid issues like this since day 1. No real clarity on many things. The only reason I give any stars at all is because of Ty and Ben, a couple of our hosts on the train who were fantastic. DEFINITELY NOT WORTH THE COST!!! read more

Very expensive. Yes the seats, food and service are lovely, most of the staff is knowledgeable about the areas you're traveling through and give good commentary and some fun jokes. Brando, Brian, Chloe and Kyu where awsome. But for me sitting for 12 or more hours looking through a window is not for me. I prefer to experience nature not just look at it go by. The accommodations at Kamloops where very average the cabins we where in at Jasper lodge were something I would do if I were on a hiking trip, the bathroom was so small you could barely get one person in and I am 135 lbs. Getting up at 6 getting in at 9 or so packing and unpacking is not for me. Hope this is helpful. read more

Gold Leaf service and equipment was spectacular. Like a well oil machine with a very personal touch. Proof you can get world class service without the pressure of a tip. Our travel agent messed up instructions and RM came to the rescue. Weather did not cooperate in mid-June but views were still majestic even with clouds and some rain. Highly recommend. read more

My husband and I had to cancel our trip with Rocky Mountaineer because they refused to change one passenger name! We wanted to change out one traveler, leaving everything else the same! Beware, this mistake cost us $8,000! read more

beware. nightmare train experience. they don't tell you about the potential (and likely) excessive delays... our six hour day turned into 17 hours. the train was stopped at 2PM and sat in the hot sun unmoving until 9:30PM, with minimal substantive updates about how long delay would last. we eventually trained again for an hour until 10:30PM, to then be forced off in the dark onto buses (dirty, smelly 'motor coach' buses) for an hour and a half without a bathroom. crowded, miserable bus ride, winding very uncomfortably in the mountains. they served breakfast, lunch and then offered a small appetizer at 6PM; we revived no food or offer of food after that - 6 hours without food. we arrived at the hotels in Kamloops just after midnight. the 4-star hotel Sandman is mildly dirty and would objectively be a 3 star hotel, at best. also, the gold leaf car/service had seats that were coach airplane size, at best. Slightly more legroom but coach size seat with a 20% recline. Packed incredibly tight together. You could not even attempt to sleep comfortably while sitting there so long. while the polite staff was friendly, there was no apology and this was a truly horrible experience. the few children on the train cried. This was day one of a two day Vancouver to Banf train. No one wanted to go back to the hell scape for day two. It's wrong that they do not adequately disclose the potential for this situation. read more

It's been years ago that I took the Canadian Rocky Mountaineer from Vancouver to Whistler. Been upset ever since, but never thought about writing a review on YELP, until today after watching a program on Smithsonian Channel about the Canadian Rocky Train Company. So here is my gripe: It was our first time, so I asked for the Round-Trip Premium Service to Whistler which was the Gold Leaf option. The service up to Whistler was excellent, but we got seated on the right-side going Northbound which means most of the view was on the left-side, or ocean side of the train. We thought, well, I guess somebody has to sit on the non-viewing side, but its OK because we'll be looking forward to returning on the right-side and soak in the view then. Well, before boarding the train, I explained that we would like the ride-side again so we'll be able to see the views this time. They said nothing until we got on the train and we were now assigned the left-side, which will be the non-viewing side again!!! I approach the cabin attendant and explained our situation and she said sorry, the seats are assigned "that way" and we needed to sit on the left side!! That was DISAPPOINTING I was upset to no end!!!! And this was paying the most premium prices and they don't care if you get to see the views or NOT!!!! I'm not sure if there are other train companies that'll go where we want to go in the future, but I'm avoiding the Canadian Rocky Mountaineer if at all possible!!!!!!!!!!!!!!!!! read more

We were invited to a zoom meeting to hear about Rocky Mountain trips. We registered and logged in 10 minutes early only to be told by Zoom that "the meeting was full". No idea why they had us register in the first place if they are going to overbook like a second class airline. Imagine... you board the train and get to your car and find that 'the car is full'. We were 100% planning on booking, now I think probably not. read more

Do not book with this company! We were hit by Hurricane Ian and had to cancel our reservation in the very last minute. As we were way past cancellation deadlines we were hoping for some empathy and accommodating gestures from the Rocky Mountaineer management to get a refund in some form for a trip that cost several thousands of $No mercy! Other then every other organization where we had bookings with which unilaterally fully refunded any downpayment we did, the Rocky Mountaineer Management did not even bother to respond to our multiple reach outs. They claim that customer satisfaction is their top priority, it is NOT! read more

Before you spend a penny for a trip on the Canadian Rocky Mountaineer please be sure to read their Terms. Any monies paid for a reservation will NOT be returned--not even if you change your mind an hour later, if COVID shuts the Canadian border down, if an avalanche covers the tracks, if you become hospitalized, if you have a death in the family, if you die. Their paragraph 12 spells it out very clearly and any attempt to cancel the reservation will result in a terse message attesting to their policy. Their trip has been on my bucket list for all of my 87 years. My failure to read their Terms cost me $2853.89 although I acted long before an anticipated May trip. Don't repeat my mistake as you will be subject to the greatest train robbery in existence. read more