Was told at checkout, while buying a water hose, that all I needed to have to return it was my…read morereceipt. That's a lie. They will ONLY take it if I have the receipt AND the box. They need more training!! Now I'm stuck with a water hose that is too short!!

What a great local hardware store. They carry the hard to find items unlike the big box stores…read more Found a new local product no others carry, The "Novus Start Super Capacitor Battery Jumper". What a great product, No internal lithium battery to explode or die. Totally Safe to store in vehicle and always ready to use. Love this new Emergency jumper. Thank you Grieve Hardware for carrying unique items.

Not super friendly. Apparently they also advertise they cut car keys but…read more. 1) the person that does it isn't in all the time 2) they don't always have the keys in stock 3) the website for compatibility and what they can do isn't correct So kind of wasted trip, unfriendly associate, and poor information.

Every time I go there they don't have what I need and never have anyone to help you. Never have…read moreenough staff

Bad experience with delivery. Took a month to get initial delivery scheduled but they scheduled the…read morewrong truck,taking an extra week .. Then the delivery person for the freight truck delivered to a terrible spot that blocked the walkway and refused to move it..just wouldn't bother with anything needs special delivery again.

I ordered carpet beginning of October. I was scheduled for installation November 11th. The…read moreinstaller informed me the carpet was defective and they needed to order more carpet. I guess they don't inspect carpet before they put it on the truck? We moved all the furniture, and were sleeping on the floor, didn't want to move it all again twice. I spoke with Adam the manager and he told me he would look into giving me a discount after the carpet was installed. The installers called and told me they couldn't get back to me until November 29th. I didn't want to sleep on the floor for another 11 days. We had been sleeping on the floor over a week at this point. I wanted to return the carpet, as I have family coming for the holiday and Adam told me he would have to charge a restocking fee? I told him I was unhappy and I wanted some kind of discount. He said he make a few calls and get back to me, then the installers called and could install the next day. Which is great but I've been sleeping on the floor for over a week. They came the next day and got it installed. Adam never got back to me. I'm disappointed in his attitude and in his inability to communicate. I Won't be purchasing anything from that store again. To Home Depot: the link you posted does not work

We have been shopping for a new range. We have run into depth issues in regards to our dishwasher…read moredoor hitting any new oven we put in. Ordered one and had it delivered from Home Depot; didn't fit right . We got a full refund. Ordered one from menards, it also didn't fit correctly due to the dishwasher and they brought the wrong cord for the new oven anyway. I had them take it back and was told I needed to go into the store to get my refund. I went into the store and got the run around and was told I had to contact Menards.com, so I did. Below was an email I received from Menards.com telling me the store should've handled this. I did finally get my refund, but it was minus $162. I will never shop at Menards again. Lowe's and Home Depot have way better customer service and actually give you ALL of your money back on a return.

I love this store. Great selection of building supplies, plumbing, lighting, landscaping and tools…read more My first and usually only stop when I need something.

There were some things that the other store nearby stocks that this doesn't. It was clean and…read moreorganized (for HF) and the open box items were better marked down. Definitely prefer the convenience of this location for me. Staff was friendly. Missing were some pegboard hooks, fiberglass rods for pulling cable, "helping hand", which were on the website. There weren't a lot of empty slots or spots so it was well maintained.

Went in today for two items with my toddler. Long line of customers with one person manning the…read moreregister and helping others so poor planning on their part. I went to grab one of the things I needed and found it was locked??? We are in Centerville so why is a simple screwdriver set locked? Which was extremely aggravating as I was short on time with a restless toddler. But I needed the tool so I waited in the cashier line since there was no one else around to ask for help. When I got to the front I asked him to unlock the item. He said that he would help me, but is going to ring the lady out who was behind me first....strike 1 as I had been already waiting for a while and now he wants to help others who were behind me. He didn't even ask me if that would be alright with me. He rings the lady out, which was a water jug exchange. She asks him to take the new jug to the car. He tells me to wait "four seconds"as he takes the water to her car. Strike 2 Why couldn't that lady wait until he helped me? Clearly as a black woman in a predominantly white neighborhood it was very evident my time was not as important or important at all as this white woman's. I wait then a considerable amount of time until FINALLY other employees show up out the blue. I ask one of them if they can help me and he apprehensively with raised eyebrows goes "Okkkkayy, what do you need". Strike 3 The micro racial aggression is palpable at this point. Like no mention of an apology of the very clear fact there is no one around, I need help, and no ask if I had been waiting a while. Which I have but the cashier thought helping other people was more of a priority than helping me. On top of that the second item I needed was simply a power screwdriver which they don't have in stock. What kind of hardware store doesn't have that... Overall a terrible experience. Not going back. And finding more avenues to post this review and give 1 star for one of the worst customer service experiences I have had in my life.

Prompt, courteous and accurate help. Friendly folks - like hardware stores should be!read more

This place is my go-to when I need assistance with home repair tasks. The employees are always…read morefriendly and helpful. Even though you can watch YouTube videos on home repair tasks and you can order stuff online, I appreciate the valuable services they provide and usually purchase supplies from them.

Left my rewards card on the counter when I left today. I'm not going back. They've gone from…read moremonitoring the # of customers inside the store and making sure the ones in line were socially distanced last summer to letting a couple stand behind me in line without masks, move up behind me as close as they could get, and fake cough at the back of my head when I just wanted carpet cleaner. The employees noticed. Back to Amazon for me or Grieve who actually enforces the signs on their front door. I'll travel that half mile further or wait a couple days from Amazon.

I work at a historic home in Los Angeles and I searched far and wide to find locks to match our…read moreperiod. I believe that Village Salvage may be the preeminent historic lock distributor in the country. And not only do they have the largest selection but they have amazing customer service. Can't say enough about the team at Village Salvage. Both Eben and Debbie went out of their way to accommodate me and help me with my order. I didn't have to over explain and they provided exactly what I needed. They were very confident and very professional. Such a great experience. And most importantly the locks arrived totally restored and in great working condition. Will be back any time I need a historic lock.

This place is a very cool shop with well organized salvage building supplies and hardware from old…read moreand historic homes. The shop was in a bit of a remodel stage when we were there, but they had everything well organized and were very helpful. In the back they had wood, door and stained glass. While nothing was cheap, I did think the prices seemed fair. My wife chatted with the owner and he said he could fix old door locks. They had plenty of old door knobs and old locks if you just want to replace them. I will definitely have to come back with some projects in mind and a vehicle to load stuff into. One of the highlights in the Waynesville antique scene.

My garbage disposal was leaking thru the reset button, we never used it anyway. I've never plumbed…read moreanything in my life so I took some pics and went to Grieve instead of the box stores and got perfect advice and exactly the parts I needed. No leaks.

Sorry to say that four of the five employees I saw had no masks and I had to talk to three of them…read moreto get an answer about my hardware question. No acrylic shields, and not even social distancing. The last employee made no attempt to distance. I had to step back. I've always tried to use this store before going to a big hardware chain, but I felt so uncomfortable that I won't go back.