Clare helped us get set up with shampoo recommendations and a self-service dog wash today; she was…read moreso sweet, kind, and knowledgeable. She could tell my brother's dog Jaz was a bit antsy about getting a bath (her arch nemesis) and offered some treats to help relax her. Clare showed us to our wash station, explained what we needed to know, and gladly gave Jaz some scritches; Jaz was so happy!! She does hate baths, but adored the blow dryer. Overall, it seems like all the staff here do a wonderful job taking care of customers, keeping the store clean and organized, and providing a friendly and low-pressure environment-- an absolute MUST in this ruined economy. Jaz also got a new tug-of-war toy and is in love with it. We will definitely be bringing her back here for future bathing and product needs!

I did the unimaginable. I went to the pound and found a puppy that needed a home. I have a fiancé,…read more4 teenagers, a dog and 2 cats already so why not?! Eek Since I got home late I ran elsewhere to get basic supplies but I wanted to get a few quality items as well so I came to Pet People. The first thing I noticed was the a young man was happily carrying a large bag of foot food out for an elderly woman and still managed to stop and acknowledge us while on his way. Everyone we met inside, from employees to customers, were all the nicest people ever and take the time to love on your fur baby. The employees knew all of the dogs that came in by name. They showed us around and made recommendations for food etc. I also learned that they have a dog washing station in the back that is very handy. There is a frequent buyer dog food program that we signed up for. We will definitely be back even if it is a bit pricier than I'm used to.

Great customer service! I appreciate how easy it is to order on-line for p/u or for delivery…read more The prices are very appreciated in this economy, as well as, how easy the returns are.

A good pet supply store at a convenient location. Staff is always friendly and helpful.read more

I would say this PetSmart location is just okay. I brought our dog here for grooming, and the…read moreexperience was disappointing both times. On our first visit, she came back with a bloody tail, and I was told she had hurt herself on the kennel--which was hard for me to believe. She was also finished in under 30 minutes, which made me question whether she actually received the full grooming service I paid for. I didn't want to make a big fuss, so I let it go, but after giving them a second chance and still not having a great experience, I can't recommend their grooming services. The store itself does offer a wide variety of products for all types of pets, so it's a good place to shop for supplies. However, based on my experiences, I would not recommend this location for grooming.

Waited over 15 minutes in the fish department with no help available. I finally went to the front…read moreto specifically request assistance, only for the employee to immediately help another customer instead, despite me already waiting. The employee even gave me an apologetic look, so it was pretty obvious the situation was noticed. I ended up just leaving without buying anything. I understand retail gets busy, but acknowledging customers in the order they ask for help goes a long way.

I like this place because they seem to have everything. My kids like that they always have kittens…read moreup for adoption, so my kids can pet them while We are there. What brought me any here the last time, was for an extra large dog bed. I couldn't find a bed the size I wanted at any other store. If I did find one that was big enough, it did not have a lot of padding. So we brought in our black lab, to try out his new bed before we bought it. We wanted to make sure that he fit in it properly and that he liked it. They let us pull any bed off-the-shelf and let him try it out. This place is expensive, but if you're looking for a particular item, you will probably find it here.

From the owner: Petco pet store in Franklin offers pet supplies, nutrition and services including Dog Training,…read moreVaccination Clinic in one convenient location. Local pet parents can shop everyday essentials while getting guidance from knowledgeable partners. From trusted pet products to expert services, Petco in Franklin helps make caring for pets easier with a welcoming space designed for pets and the people who love them.

Very disappointed in this place. The owner Robyn was very rude…read more After being approved for a dog we were then told we couldn't have him because we couldn't take his brother. Only one pet is allowed where we live. There are so many animals out there that need homes and the shelters are over run, I can't believe someone would deny a dog a good home. Absolutely would not recommend.

Great business. Employees here genuinely care about animals and my experience has been very…read morepositive.

Every time I've taken my dogs in to this facility, I've been extremely happy. The lady that grooms…read moredogs and cuts their nails has so much patience with my little Chihuahua. When my other dog Kolby was bathed and groomed, they did a fantastic job for me. I'd give them a five stars out of five for my rating as my experience there has always been very positive.

Lady at the grooming desk was very rude. Was trying to ask questions about the band they put…read morearound the neck while grooming and she had a snippy attitude. I was concerned due to trachea issues. Then I was trying to tell her and showed her how I would like my yorkie cut and again was snippy with me. She told me that her ears would not stand up like the picture I showed her. Which for one my yorkies hair had gotten long and you really couldn't see they do stand up. Also tried to tell her about some bumps on her and at this point she acted like she really didn't care. With her attitude I almost walked out with my baby. I won't be back there nor will I recommend them to anyone. With her attitude I just hope this person doesn't mistreat the babies when they are left.

I gather it's a rescue. They only have cats. This is in the Dayton mall. I saw an adorable Persian…read morecat ...fell in love but my hubby's out of town. Needed to talk with him but by the next day he was gone.

It goes against the grain to hate on any place that does pet adoptions but I couldn't recommend…read morethis place less. A few days ago we were in Meowza and saw a cat we loved. We came home and put in an application through the Humane Society. We were told that Meowza wanted us to come in and see them again before we could take them home. We waited in Dayton Mall for an hour before opening the next day as not to miss them. We went in and asked about the cats and were told they were placed on hold. The shop manager had called before opening to place them on hold for "friends" of hers outside of store hours. We were told we were not allowed to see them or take one home. This was very frustrating as we had gone through the proper procedures and preparations to bring our new kitten home with the understanding we would be bringing it home after formalities. We were later told we could choose another cat for free but that isn't what this is about. We did not deserve the treatment we received there and we don't want another cat. We wanted the one we felt a connection to. While I fully support the Dayton Humane Society I will never enter this store again and will certainly share our story with others. I would not suggest adopting from here-unless you are a personal friend of Sally.