Bought my vehicle 6 weeks ago. Rockford stated preformed an oil change. Driving home from work, oil…read moregauge starting going out of control, went straight to AutoZone due to motor knocking. Oil was full, immediately called BECKY (she must be used to screwing people over), said there is nothing I can do about it now, we are closing in 30 minutes. Told me to call at 9:30, after spending the last $600 on our CC by renting a vehicle to get back/forth to work, called BECKY she stated her father had gone to OH to pick up a vehicle & will have to wait til he gets back. Waited the 3rd day and did not s/w BECKY until 2 pm but I was told I was on the top of her list. She told me that I could use the vehicle as a trade in, that they would give me a little $$, asked about the taxes/plates that after 6 wks I had not received yet, BECKY stated that money was already gone that the plates were there. I will be suing Rockford Lane Auto Sales for every penny and more. They lie, the tax money they put in their pocket until you have made enough payments and haven't had to call you for a payment. It disappoints them when you live up to your obligations because they do not!! I would not buy from this lot, they have nothing but junk on their lot and will bend over backwards to screw you to the wall!!!!

When I got my car, they changed the mileage on it after I purchase the vehicle! The owner's son…read morecalled me a black bitch and threatened to fight because I didn't have a number to provide for my profile.!Unprofessional!!!' I was speaking with his mom, and of course, I was upset because she didn't keep her word!!I HATE THIS PLACE

I had opportunity to visit and met Brennan over several months. Was looking a police vehicle, based…read morein my experience with my crown Vics and Impala, for our soon to be 16 yo. My wife was against idea UNTIL she met Brennan and family. The Grandad works there too who was a crew chief on an assembly line I believe for decades. My wife was sold on a "dodge pursuit" when brennan's younger son spoke with my wife. the entire experience made her a believer!!! It's a family business that cares and sells a vehicle only when is "ready" to be sold. Even minor things like tire pressure sensor was replaced and we had not even noticed one needed replacing.

Very good ! He picked me up at airport so I could test drive a car.. he made arrangements to help…read moreme transport the car to New York.. sale Was very Quick and fast to mail me title etc.. my son loves his pursuit charger!! Well worth the trip to check it out.

Scammers buyers beware these salesmen are liars and roll back millage. They sell salvaged flooded…read morecars as clean!!!

He sells trucks with blown motors then completely disappears. Told the truck was in wonderful…read morecondition and 1/2 home it took a . They're not professional and definitely not trustworthy.

I traveled 2 1/2 hours to buy a vehicle from them, asked all the right questions and when I arrived…read morethe vehicle was not as represented. They did refund my deposit but in true fashion of a company like this they did not refund the CC charge of 3%. For me it was about principle - the right thing to do was to refund the full amount. I did reach out to allow them to refund the additional charge and in their own words "This is funny to me!". (that I would ask for the full refund)

My grandson bought a truck with warranty drove it for about 4 months and it broke down. still owes…read moreover 15000 and it needs a new motor over $16000 the warranty only covers 3000. while I understand it's a used vehicle I feel they knew it had major issues and took advantage of a young man buying his first vehicle to get it out of their hands when I called the dealership about my concerns they told me it's not their problem and hung up on me (really?!?) so I feel their customer service is very very poor! As a family owned business I feel they should take care of the people-customers in their community a lot better than this. I have NEVER had anyone hang up on me and if that's how they treat customers-people they don't deserve the trust of anyone who would choose them to do business with them. If you are reading this review please think long and hard before doing business with them because they only care about themselves and the money they can make not about the customer...you're only a dollar sign to them.

I love dj I have got five cars and ain't have no problems every car I did brakes batterys but…read morenomore wear and tear.i have a car now its my dream car I got from dj I recommend everyone to give him a try..

He's very patient and kind put me in a car and made sure i was good before i pulled off i…read moreappreciate his service on selling me a car.

Was unable to find the right fit at the right price. Told that their overpriced product wouldn't…read morequalify for a loan because NADA was off by $7K. WOW! I guess you can demand whatever price you want if people don't look outside the area, or have the internet. They have a huge selection and if you are buying new, or want to lease this is the place to go for commercial trucks. If you are looking for VALUE, then this place may not have what you are looking for, but at least give them a shot for commercial vehicles. They may be able to find it. At least the sales consultants treat you with dignity and respect, the trucks are CLEAN and well presented; which is more than I can say for a lot of dealerships in Louisville.

Typical used car salesman LIES! I was told on the phone the car had 9 YEAR OLD TIRES and that…read morewould be a negotiating factor. After driving over 2 hours and 100+ miles + test drive, I was told, in no uncertain terms, the PRICE WAS FIRM! To replace the tires with comparable Michelins (NOT 9 YEARS OLD) would cost roughly $1700. LIES WON'T SELL CARS! STAY AWAY AT ALL COSTS!! They wasted 5 hours of my time and $$$ in gas money to drive there and back home. SHAMEFUL, UNPROFESSIONAL, TYPICAL USED CAR SALES TACTICS! Again - STAY AWAY AT ALL COSTS!!

Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

As a person rebuilding their credit, i was very appreciative of them giving me a chance my vehicle…read moreis very nice 2010 fusion sport and runs very well!. They were respectful and polite will definitely reference.