Wow!!! What a change in service!! What a staff!! Bravo Kia Preston!! Bravo John for directing me to…read moreRELLA and BRAVO RELLA!! And BRAVO Blake , the service tech!! In an emergency, they all came thru for me. We've been faithful clients...this was our third purchase...a Kia Carnival. It had a momentary breakdown and was fixed in a JIFFY with the help of these three employees!! Tara was also so very nice and pleasant!! What a great staff u have for first impression and greeting all of us with unexpected problems!! We have told everybody of our interaction and the help you gave us!! Kia....how lucky you are to have these employees!!

Service department is awful. Had my wife's car for 8 months on and off since accident. Keep sending…read moreher out with it saying can't find anything. Keeps going into limp mode before she gets home. Poor Service and lies. Only giving it star to get posted

Came into check a known and very documented issue with my SUVs. I had diagnostic trouble codes,…read moreNHTSA Recall numbers and VIN number for two SUVs. I was politely greeted and told to talk to Donna. I had to wait for her to return as she was smoking a cigarette. Upon telling her my issue she asked for the VIN number and looked up a part the was unrelated to my issue and said that is what I needed. I knew based on my research the diagnostic trouble code that I had and recall bulletin that it was not the correct part. The part she told me about was much more expensive than the part I will be needing. I was looking for information about the recall and getting the correct fix made. Upon further checking She located the part that was listed in the recall Bulletin. The price quoted was still higher than other part suppliers. She became frustrated when I asked if the VIN number should the "reprogram fix." Several pages of vehicle history showed and I asked if it could be printed. She only printed one page of the multipage history and then proceeded to lie to me telling me it was the entire record even though the paper in hand clearly displayed it was not. While I was speaking to her a gentleman came up and interrupted and she started answering his questions. The gentleman and I had a short conversation and she eavesdropped and proceeded to argue with documated factual published information I was sharing with him. After which she insisted I was wrong and told me i had "came in negative". I asked what could be done for my issue and she explained they did not take appointments and it was first come first serve only but also stated it would have to take 2 days just to pull trouble codes. If you have any warranty recall issues I would highly suggest going to a different dealer. Not only was the Town & Country employee not very helpful but she gave unfactual data and tried to argue with well-published documentation that has been around since 2014. I can list the sources for all of which.

This is the 2nd vehicle I've received . I can't emphasize how helpful Billy Hays & Chuck Cain made…read morethe procedure so easy, even though I'm 902.3 mi away. With assistance from Linette & Blake ... Thank you so very much !

Put a sunroof in and it's leaked since installation. Called numerous times and they won't fix their…read morework. Their work ruined the car.

Today I brought in yet another vehicle to Auto1One to have the windows tinted. They always do…read morefantastic work. My vehicle always looks so much better after leaving. Lastly they stand behind their work. If you live anywhere near Louisville, I can't recommend them enough. If I could give them 10 stars I would!

I was in the market for a used XC90 and decided to stop by to ask if they had any coming in soon…read more The guy said he didn't have any but he gave me a ton of good advice including to avoid the 2016-2017 models because of an oil consumption issue that they develop. He even said he turns people away when they want to sell/trade him one from those years. Sure enough, I test drove a 2016 that I had my eye on and the oil was about a quart low. I would have a bought it had I not talked to this guy first. He seems to really know Volvos. I highly recommend stopping by if that's what you're looking for.

Never met a salesman like Massaud !!!…read more I was looking for a Ford Escape. When Massaud met us on the lot, he was not pushy, and was very honest. He allowed me to take the Escape to my mechanic, and everything that Massaud said about the vehicle was exactly what my mechanic told me. Massaud was up front and honest. I was unsure that I could get financed (he doesn't finance) and he held the car on the lot without me putting any money down to hold it. I will probably go back to him if I ever am looking for another car. TOTALLY IMPRESSED. Have been recommending him to everyone who asks me about my new Escape !!!!

We were on the road when the change fuel filter warning came on. I called Commonwealth and was…read moreoffered service immediately due to our traveling. The staff were polite, responsive and quick. The mechanic even introduced himself and thanked me for choosing their business

Went for a "prize" that I had supposedly won. I called the night before to claim it and it was all…read moregood. They asked for a confirmation code and I gave it, everything matched. The next day I called again to make sure it was real, they said yes and that the TV would wait for me. I get there and greeted by this short Cuban with blue hair. SCAM! He looks like a junkie, but he works for a dealership so I kept going. He started asking me a bunch of private questions about my car loan and cars stuff. He left and came back with some bootleg AIRPODS. I asked him about the tv and even he couldn't makeup a lie. Everything matched, which meant that I had won the tv. He started making up a bunch of BS and stuttering ALOT. I have him the bootleg AirPods back and asked for my ticket and private info back. He was pissed but idc. This place is a scam, he will try to make u get a car from them before ANYTHING else.

SERVICE is amazing. Jaime is on it. She got me in quick, did service even quicker and went the…read moreextra mile in every aspect to have me back on the road feeling safe and secure. Everyone that works here is for the people. There is no games or gimmicks here. They simply want you in a good car at a comfortable price and if there is any kind of bump in the road they are on it.

This fanchise is horrible they don't return phone calls as promised. They are slow on working on…read morevehicles if they even fix them correctly. The corp warrently paid for my engine to be replaced and they never tighten my flywheel down causing it to crack. took back in for it to be fix only to be told it something else even after a different machinic told me it was the flywheel. now they have had my car for almost 2 months and has done nothing. While I amstill making my monthly payments and paying for a rental car just to be able to go to work and school for my kids. I STRONLYLY ASK EVERYONE TO RECONSIDER IF YOU ARE GOING TO THEM AS THEY ARE A JOKE.

Very unprofessional service. Got there at 1 and the person I was talking to showed up over 30…read moreminutes late. They also told me that the car I was interested in was available the night before and I was the first one there the following day, but he sold it to people who had showed up after I had already gotten there. He should have told me that someone else was interested the day before instead of telling me that it was available and wasting my time.

From the owner: Selling Great Cars to Great Folks!read more