Drove 5 hours to look at a vehicle. The sales guy Kevin was helpful in getting me pictures. I gave…read morea deposit. However I inspected the vehicle and for a 11 year old truck it was in good shape. It needed tires, some electrical items didn't work. And upon getting back on the test drive the truck died! I then said I'll pass and he threatened that I may not get my deposit back. And asked why I don't want the vehicle. For real!? I'm not driving it 5 hours back home. I'm glad this happened here. But don't trust their inspections. Do your own. The truck needed tires. That wouldn't pass inspection.

Absolutely terrible experience. I will NEVER purchase from this dealership again…read more I am honestly shocked by how poorly we were treated. We arrived ready to look at a vehicle, and no one could even be bothered to come outside to help us. We had to call multiple times just to get someone to speak with us. When we finally dealt with Eric, the experience somehow got worse. He was incredibly rude, disrespectful, and completely unprofessional. He tried to get us to sign a letter committing to purchasing the vehicle, and when I mentioned putting money down, he demanded to see my card because apparently a credit card "would not work." The entire interaction felt unnecessarily aggressive and uncomfortable. Eric was, without question, one of the worst salespeople I have ever dealt with. There was absolutely no effort to earn our business or even treat us with basic courtesy. What makes this especially disappointing is that I purchased my last Honda from this dealership. I came back because of that previous experience and fully intended to give them my business again. After the way we were treated this time, I will never return. Maybe the lack of customer service explains why the lot looks the way it does. When customers have to practically beg someone to come outside and sell them a car, there is a serious problem. I will absolutely be sharing my experience with friends, family, and anyone who asks me where to purchase a vehicle. Take your business somewhere that actually values its customers.

I am overly excited with my new car! I had a great experience with Car Force and Daniel! He was…read morevery helpful in helping me make a decision on which car was right for me! He listened to everything I wanted and made the deal happen! I love my new Ford Focus and would highly recommend Car Force to my family and friends! Thank you for all that you do!

From the owner: Specializing in: - New Car Dealers…read more- Used Car Dealers

In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

I have previously purchased cars from CarMax so I went back........Big mistake! I was greeted at…read morethe door and I was asked? Are you working with any salesperson? I said No so the gentleman said "well I can help you. I knew what I wanted to test drive so I explained to this salesperson and he retrieved the vehicle from its place on the lot. He didn't tell me he had to jump start it........ I test drove the vehicle and they evaluated my trade in. During the test drive I asked the salesperson what route people usually take. He told me he was new to the area and didn't know the streets. (You would have thought that was part of the training!) After the test drive I was told how much my trade was valued so I agreed and completed the paperwork for the purchase. After completing the paperwork I was waiting for the car to be brought up to the area where I could drive off. However........the car wouldn't start. The battery was dead. So the salesperson told me I could pick up the car the following day - they would replace the battery. He explained that service would have it ready when they opened at 10:00am. I arrive at 10:00 to complete the sale and pick up the car............I have my vehicles titled in my revocable trust. So the person in the business office asked me if my Wife was with me? I told her No it wasn't necessary. She then told me it was necessary. Another person in the office actually looked at my "Certificate of trust" to see that I am a Trustee and either Trustee can sign! (Again, you would think people in the business office would be trained!) Then I was told the car wasn't ready............they requested I go get a late breakfast! They admitted to not knowing the car needed service. Needless to say I could not understand how a Customer buying a Major Asset would be treated this way! I left before I said something unpleasant. While having my "late breakfast" I received a text telling me they ordered a battery and were waiting on it to be delivered! They would contact me after the Service Dept installed the battery. Needless to say I did not buy the car. WORST CAR BUYING EXPERIENCE EVER ! I left and went to Bachman Hyundai in Jeffersonville and purchased a Hyundai Santa Fe.

Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

As a person rebuilding their credit, i was very appreciative of them giving me a chance my vehicle…read moreis very nice 2010 fusion sport and runs very well!. They were respectful and polite will definitely reference.

I made an appointment at Bob Hook to get my car's airbag recall taken care of. They got me in…read morewithin a week, at a time convenient for me. Arriving at the dealership, I was greeted kindly, and ushered inside. I had to wait at a service desk while the employee completed some calls. To my right were several guys who worked there, not busy, standing around shooting the sh!t. I overhead them say something to the effect of, "Those Hispanics, they triple our billable hours, hahaha." I'm not sure if tripling billable time was supposed to be good or bad, but it didn't feel like a good thing. A Latino man who also worked there was walking by at that moment, and they said "Right, (name)?" And he nodded and kinda looked beaten down as he headed off to wherever he was going. It felt really uncomfortable to witness. My car was taken care of very well, and the staff I interfaced with were friendly and courteous to me. I was, however, put off by the casual racism (and in customer-facing spaces no less). I appreciated their help with my car recall, but I'll find somewhere else to take it next time.

Horrible customer service. Service was completed and no one called, I called only to find out that…read morecar was complete and they thought I picked up the vehicle ‍

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

We stopped by here after seeing a truck in passing we wanted a closer look at. We were quickly…read moregreeted by a super friendly salesman at the car wearing a mask. He answered our questions about the truck, but unfortunately it wasn't a match for us. He offered to take my husband inside and check if they have anything on their other lots that fit his needs. Sadly they didn't, but it was a good experience. I would definitely buy from here if they had the vehicle we wanted.

Had a great car Salesman Bob Bender , very satisfied with my new automobile!! Great Buy .read more