Over the many years of using contractors. This company is absolutely the Best From start to end Very organized The crew that did the install of our new heat pump/ AC / system great guys Quality workmanship We will be using there services from here on Thank you read more

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I would avoid this company! I wish we had steered clear. I contacted the BBB reach a reasonable resolution. No response from Rodenheiser. I then contacted the State Attorney's office. Again no response from Rodenheiser. My recommendation is to NOT use them. read more

Billy and his crew are like a band of big brothers that sweep in to save the day. They work tirelessly and very long hours to help their customers especially when in a pinch like I was. I needed a septic tank replacement and fast since ours was failing. Not only did they get the job done efficiently, they saved me many weeks of delays and money by really knowing their stuff. Don't bother calling anyone else. These guys are pros. And they have worked together for so long that they work like a well oiled machine and are a genuine joy to have around. Highly recommend! read more

I had been a customer of rodenheiser plumbing for about twenty years. When it came time to install a six bedroom septic system in my home, I naturally chose to ask rodenheiser excavation to do the work for two reasons. One, I wanted a firm that understood the complexities of a six bedroom septic, and I was impressed with Bill rodenheiser's knowledge about the subject when he came to my house to examine the property and the site of the work. Second, his company has been in business for close to one hundred years so I felt that if I should have any problems with the septic system in the future, his company would be available to solve potential future problems. I was very impressed with the two men who worked on the mechanics of installing the system. They were very professional in demeanor and were the hardest working men I have ever met. They began their work at seven thirty and worked until dusk every day until the job was completed. They seldom stoped for lunch and never took coffee breaks. The septic system was installed and the inspector who examined their work for the town told me that their work "was first class and top of the line". It should be noted that the town of Weston where the septic system was installed has the rodenheiser excavation corporation on their short list of approved proved contractors for the installation of septic systems in the town. I would highly recommend this company, especially Bill rodenheiser and his crew as installers of septic systems. I would grade their work as superior. read more

Bill and crew did an excellent job! Fair price and fast service. Our house is located 25 feet down grade with several 60 to 80 feet pine trees in the way. The town of Taunton demands that we connected to city sewer, after our septic system not passing title 5. We had many local contractors back out after giving a bid. Rodenheiser excavating completed the job extremely well. They showed up on time, with professional crew and knowledgeable on how to handle our tricky situation. I would personally recommend them to any home owner that needs any sort of work done. We are very happy with their service. Thank you! read more

I had a wonderful experience after a small glitch on service, the office did everything they could and more to accommodate us, the work was quick and efficient and I cannot thank the Rodenhiser team enough. The whole organization was exemplary. Beth K read more

I recently had the pleasure of working with Bill Rodenhiser on a landscaping construction job in my backyard. I can tell you my experience with him was nothing but exceptional and I would recommend working with him with zero hesitation. Two things stood out to me about the work he did; One his attention to detail. He built a boulder retaining wall, loamed and graded my backyard to absolute perfection. I cannot tell you the number of compliments I have received from neighbor texts to neighbors driving by tell me how fantastic my property looks. Second was his genuine kindness. After he gave me an estimate my wife got injured and had to stop working. He told me not to worry and helped us work out an incredibly fair price and payment plan and then he just started working, I felt like I was working with an older brother. Thank you Bill more than I can say. If you are considering hiring his company do it you will not regret it. read more

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Unfortunately I don't have anything positive to say with Rodenhiser's customer service. I intended on having Rodenhiser do some work and requested a quote which was promised and never delivered. They continued to promise me a quote over and over again each time I called when I had to follow up but still never received one. I gave them a break at first during this pandemic, but all I was asking for was a quote. I called them one last time to inform them how disappointed I was without a follow up and was promised a call back, now going on a week on top of the months of being ignored. I have been in touch with Papalia and so far I have been impressed with their customer service and service of work. read more

For almost 15 years, Rhodenhiser has been one of the best service providers we've worked with. From regular cess-pool clean outs to a few emergency type calls, they are responsive, professional, and really nice people. Most recently, they fit us in on a day's notice, sending out a specially equipped truck to open a massive clog in the pipes leading directly into the cess-pool. They take the pain out of dealing with a septic system. read more

So I finally succumbed to calling these guys after seeing numerous (and I mean tons) of TV ads on NESN and Boston tv channels. When I called, I was immediately channeled into a holding queue, and held for 7 mins, after which I took the option for a call-back. Two hours later, still no call back. I called them back then, only to once again be put into a hold queue .... so far, for customer service, this outfit is rating a ZERO. Finally, after five minutes on hold, a nice person answered. When I told her about the call not being returned, she had no reply and there was awkward silence. Therefore, I went into my request for service for my furnace. She then read me a scripted reply outlining their services and a mandatory $69 trip charge. I said ok to this and then described the furnace issue again. Then, just to be sure, I asked, you guys do cover Boston, correct? To which she replied, "ohhh, sorry, no. We're out in Holliston." And all that time and effort a complete waste. You'd think these guys would clearly state they serve "Metro West Only" on all their advertising instead of giving the impression they're a large, established company covering New England. So caution - if you live in Boston or around Boston, don't waste your time with these guys. read more

We found ourselves in the midst of a pandemic and on lock down only to be met with a complete septic tank failure! Bill and his team were at our home to evaluate quickly, efficiently and present economically sound options. From the beginning to the end, we were continually updated, the crew was respectful of our home and our neighbors, the job site was always as clean as possible, and when completed we were walked through the entire process and how to manage our new system. The job was very challenging given the landscape and access to the areas that were involved in the project and we were never delayed by Rodenhiser. Rodenhiser also has good working relationships with our Town's inspectors so we were able to move through that process very smoothly. The most important thing was the company's trustworthiness and honesty every step of the way. If there was an additional cost, it was detailed and explained. We couldn't be anymore grateful for the job done and would recommend Rodenhiser to everyone! read more

I recently had a septic backup in my basement on a Sunday morning. It was a bit of an emergency, so I called multiple plumbers and septic companies to see who could come first. Rodenhiser was the first septic company to return my call. I spoke to the on-call person, who was extremely helpful. Turns out, I needed a plumber first. Monday morning, I called back because I was told I needed to wait until the water level in my back yard went down to have my tank emptied. Someone came within an hour to empty my tank. He was friendly, answered all my questions and I think the price was very fair. I will use Rodenhiser next time I need septic service. read more

Job was done quickly. Job was done right. They cleaned up after they were done. Not sure you can expect more from a contractor. The best experience I've had with any contractor I've worked with. read more

I did not hire Rodenhiser to replace my sewing pipe outside my house. 1) The location of the pipe was marked in completely wrong position after video inspection (charged $395) 2) The promised estimate came two weeks later after I called and it was an oral one! 3) The price was much higher than two other companies (over $10,000 as compared $3,000-3,500). Not good. read more

Rodenhiser Plumbing and Rodenhiser Excavating both did a terrific job of helping us out of the worst situation we've had as homeowners: our main sewer line in our front yard failed, and there was a flood and sewage back-up into the basement. On a Saturday morning, Rodenhiser Plumbing's dispatcher listened very patiently and thought about us when she had a cancellation later that morning, and she booked a plumber to come out by 12:30. I'm so grateful! Rodenhiser Plumbing saw that we needed work in our main line out front, and the courteous, thorough plumber called Rodenhiser Excavating. Bill from Rodenhiser Excavating booked an appointment for the following Monday, and he spent a lot of time on the phone explaining what was happening with our main sewage line -- and what we could expect on Monday. It was so reassuring -- on a Saturday with a major crisis happening with our basement and with our plumbing -- to know that a team would be out to the house on Monday. I'm so grateful! On Monday, Bill's team arrived right on time. The job took part of the next morning because a pump was needed to complete the job. We were thrilled that within 72 hours of finding the basement flooding, this catastrophe was resolved -- due to the quick work, skillful know-how, excellent project management and immediate responsiveness of Rodenhiser Excavating. Bill explained our options and choices for the job very well along the way, and he was always very available via phone. His crew was courteous, skilled, focused and hard-working. They also patiently answered questions -- which continued to make us feel better during a very upsetting time. When Rodenhiser Excavating left our home, the job had been done professionally and extremely quickly. The logistics were seamless, and the communication was great. We now have a new section of pipe, and we can use our showers, sinks, and toilets again! The work site was left clean and intact. Bill advised us on how to do preventive maintenance on the main line, and he suggested options for making sure the problem doesn't happen again in the future. Rodenhiser Plumbing and Rodenhiser Excavating have left us as 100% satisfied customers. read more