G&C Plumbing's pricing is significantly higher than expected for the work performed. I scheduled an appointment to replace a kitchen faucet and three shut-off valves; however, I was informed that an estimate could not be provided without an on-site visit. A $99 service call fee was disclosed in advance. Despite being a relatively simple job, the total cost exceeded $1,900. After researching the cost of the faucet from their local supplier, I discovered that the faucet retailed for $280, yet I was charged $1,142 for the faucet and installation. Replacing three shut-off valves was billed at $673. In total, an estimated $450 in parts resulted in $1,350 in labor for what was less than a 3-hour job. I reached out to management to better understand the significant upcharge and was told the pricing reflects a two-year company warranty. That explanation raised more questions, given the faucet manufacturer already provides a lifetime warranty on parts and finishes for residential users, covering defects in material and workmanship for as long as the original purchaser owns their home. I was also told the shut-off valves were not expected to fail within their two-year warranty. The remaining justification was that G&C hires experienced plumbers who provide a professional and courteous customer experience. Is this not what a consumer should expect?! Then I was informed that G&C provides a complete benefit package for their employees and that plumbers are just expensive. Overall, while the work was completed, the pricing felt significantly out of line with actual cost of parts, scope, and duration of the job. read more

To anyone who reads this. If you look at what I posted, the post with the yellow attachment, pay attention and read it. While this owner, who financially Screws people, continues to say over and over that I was there and saw the estimate, REFUSES to comprehend, that his guy Brian, just showed us the water tank and scrolled to the bottom to sign. Or maybe he does comprehend and that much of a thief. We are not plumbers and did not know what was involved, as we had a leaking water tank. He rips people off and says "you saw the estimate, you signed it, that is your problem." That should speak volumes to you when a business owner says that. ANYHOW, you need to be careful if you are stupid enough to consider hiring this company. ABSOLUTELY, nothing is on the estimate or invoice about paying $2,200.00 in overhead. That is on top of him charging $589.00 for a $100.00 expansion tank, on top of $250.00 for parts that cost $20.00, and on top of that he changed another 10% profit. I not only reached out to the BBB, I also contacted the attorney general. I am not going anywhere Brandon. Don't let a week or two make you think I am done with you stealing from us. read more

I looked at the reviews for G&C Plumbing and Heating and their pricing is the issue in all of the reviews. I don't think their prices are unreasonable at all. Their service and professionalism are second to none. I met Bob, Brian, and I spoke with Faye in customer service. They all had my best interests in mind and never charged me for a thing without telling me the cost first. And I never felt pressured, no hard sell. Every time I called their office I felt as if I was their only customer. The work, effort, care, timeliness, honesty, and all around customer service makes C&G one of premier plumbing contactors in N.E. I thought I was saving money by hiring others, but when their work failed I paid for the same job twice. read more

Looking to hire a new HVAC company (our last just went out of business) and called to have an in-home quote done for service and some minor repairs. Went through the entire scheduling process, explained everything we needed in detail and clearly asked for someone to come and quote. After 15 minutes of doing all this, I was told there would be a $189 charge to come to even look at our systems! When I explained I wanted to meet the company BEFORE committing to anything, all I kept being told is "this is what we will do for you". I asked directly if they would come out without any charge I could not get a direct answer. How rude? How unethical? How unreasonable? I understand it costs money to have someone come out, but that would be like a car dealer asking you to pay to test drive a car. read more

Response time was amazing. Everyone that arrived was professional, courteous & knowledgeable. The project is still in progress, but we couldn't be happier. Thank you! read more

Do yourself a favor and look elsewhere for pricing. This company is a complete ripoff and they are rather unethical. Their pricing is completely outrageous. My experience is shared below. First, a master "sales" plumber (no names given) will show up at your door. Rather than get to the point of your call, he will initially engage in a prolonged, seemingly casual conversation, likely to assess your vulnerability and knowledge. After he finishes with his analysis, he'll look around and try to upsell you on potential issues that don't necessarily exist. What I thought was a bad water heater turned out to be a leaking pipe above the water heater. This was noticed (by me) while I was standing there talking to "the sales guy". He basically lied to me and said my hot water heater was bad too. After he left, I verified it was not bad. They charge $99 just to walk through the door and give the friendly guy sales approach. They could have simply given me a quote over the phone for the work that I requested. I was given a $6,000 quote for high efficiency water heater replacement and a single ball valve replacement while they were here. I looked up the cost of the parts online. The cost of the water heater was under $2000 at the local warehouse. A valve cost $20 and the Flue materials probably $100-$200. They basically charged me $3700 to $4000 just for labor. 2 guys and a 3 hour job comes to over $600 hour! Thinking this is todays costs, I was a sucker and accepted the proposal. My water heater had a 6 year warranty and it was going on 8 years so I decided to replace it anyway, even though there was nothing wrong with it. While watching them bring the new hot water heater to my back yard, I noticed the back of it was all badly dented up and there were deep gouges taken out of the side. At $6,000, they had intended on installing this water heater in my house. Are you kidding! I had to ask them to go back to warehouse and get me a new one. This was obviously the company having damaged goods who thought they could dump it on me. The installers were otherwise awesome guys. Very professional and good to talk to. The installation looks nice. I was a sucker and just took the first quote I got. They pressure you into accepting the quote today to get the $99 sales fee back. This tactic will rush you into a decision rather than find other quotes. If I held out on them, I believe they would have called back and lowered my price to get the job. I got taken for a lot of money. It's my own fault. I will never do business with this company again. I hope you have read this review and decide not to even ask them to come to your home. read more

I needed to replace a toilet in my guest bathroom and have a garbage disposal installed in my kitchen. I used C & G's website live chat feature and was promised a call later the same day from a plumber. Brandon called and listened to my request, setup an appointment for the following day, and completed both jobs all within 24 hours of my first call. I HIGHLY RECOMMEND working with C & G for plumbing needs. Very friendly and professional team. read more

G&C Plumbing and Heating - Garbage disposal - Plumbing Near Me - Franklin, Massachusetts

See all

VERY pleasant and informative tech that came out. On time and extremely professional company overall. Only negative to me was the cost and more so the fact that they bill by the "job" and not by the hour .. To change a 50 dollar expansion tank for my boiler I was charged just under 700 dollars which is insane by any standards as the work took legit 20-30 minutes. Zone Circulator pump change quoted 965 dollars when most plumbers say 400. I declined. Just way way way overpriced. read more

They came to look at a drip from my tub spout. I have an old fashioned set up with separate hot and cold taps. They recommended a new mixer valve at a cost of $1,600!!! They would not fix the existing set up. It cost me $99 for them to come and give this outrageous estimate. Today another plumber came to fix the drip and replace a couple of washers for $150 I may be an older woman on her own but I know when someone is ripping me off read more

Technician that installed my replacement dishwasher was good. However, their prices are too high. Installing a dishwasher to existing plumbing and electrical should not cost more than $450.00. Will not use this company again. read more

Excellent work and people. But $800 to replace an inlet pipe to a toilet along with the toilet valve that I provided. ? What a total screw job for something to take just an an hour. What a scam, They work you because they know you are in a pinch with the house water shut off. read more

They came to my rescue!! The week before we were going to put our house up for sale, I noticed our kitchen ceiling was leaking. Upstairs I went to find our guest bath toilet leaking water all over the tiled floor!! A call to G&C and Chris was there within 2 hours. He gave me multiple options and priced them out and I chose to have the entire toilet replaced by them. They were able to come the next business day and do it. I was even running 10 min behind and came home to find them parked in the driveway waiting! Talk about accurate service window estimates!! They replaced the toilet and did great work cleaning up, as well. They even wore shoe covers every time they left and reentered my home. Chris & Chris went above and beyond!!! Highly recommend!! read more

RIP OFF! Way overpriced. Product mark up was outrageous. Glad I got a second estimate from a local guy even if I had to wait a couple of days. I saved several hundreds of dollars. read more

We have an annual contract with G & C and always ask for Chris M. Chris is a true professional who delivers value for his service, and is a real asset to G & C. He is prompt, professional, and courteous - a real pleasure to work with! Best, Beth and Mike read more

G&C have been amazing! As new homeowners we've been working to get everything in our house up to snuff and these guys have gone above and beyond for each project. Office is super helpful and every tech we've had come out for work is super friendly and professional. They've done a full water heater install and some additional pipe work and it has all been really easy for us as their customers. I recommend any one looking for A+ plumbers to check out this family business. read more

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I am extremely impressed with the level of professionalism shown by Chris Barry. I have not used G & C plumbing before but would Definitely recommend them. Chris was patient and took the time to explain the job as well as answer all of my questions... He and his partner, Sully, were prompt and worked for many hours in some very tight conditions in this old house.. I also very much appreciated Chris's kindness. I have had people here in the past to perform work who were there to do a job and nothing more. Chris clearly cares about people and it shows! Thanks! I have an appointment this Wednesday for a sink installation and I'm sure the work and cleanup will be excellent once again. I may have to leave another review:) read more

Rip off, overpriced might only be in the estimate business since there prices are so ridiculously high, $100 bucks just to come look and provide an estimate, does get credited toward your work if you decide to to the job read more

I have had G and C twice to my home. Neither time did I award them the job. Both times they were prompt. That is the reason for giving any stars at all. Both times, service techs came in with their iPads and photographed the problem to send back to the office. Then waited for the office to price out and describe options. The most recent visit was to replace a water heater. The tech came and and immediately said, unless you replace the configuration of the existing system, we won't take the job. He said,"because we care about your safety." He then provided alternatives to the gas water heating system we currently have. First, drop an insulating sleeve down the chimney at a cost of around $3500. Then purchase the new water heater, etc. Second option: a power venting water heater...oops, no, because the parameters outside the house would not allow this. Third, switch from gas to electric. This would involve tying in to the circuit breaker system ( hire an electrician), and lose the ability to have hot water when there is a power outage. The tech provided 3 options for converting to electric, ranging in price from $3500 to $5700. I slept on it and felt, I am being soaked ( pun intended) for a new system that I don't even want! I called another plumber, he came the day I called, and he replaced the existing water heater in the existing system, no problems. By 3 pm the day before Thanksgiving, new water heater! Total cost $2400. I will not call C and G again...and no, I do not want to become a gold member of their service club! BEWARE! read more

Not highly recommended. We called to have our plumbing fixed in the bathroom tub on the second floor of our home. They mentioned we needed a new tub, so to remove the old one and install the new one they literally left breakages in our wall and destroyed some tiles. They stated they do not restore the environment when they do projects of this nature. It cost me an additional $4K to fix the mess that was left behind. Add to that a very expensive monthly "Diamond Club" Fee..... we have moved on with our plumbing needs. read more

We used them a couple of times ok. Then the quotes where getting extremely high. Ive noticed that the business moved out of there home and into a building in a near by town read more

Not upfront with cost or service. Called to make an appt with Greg who said he'll be available at such and such time; he cannot provide guidelines to cost, but will charge a visitation fee. At the prearranged time, Greg was not the one who showed up, and the first thing they said (before even inspecting anything) was, we have a very simple fee structure...complete with attempts to upsell on "membership fees"... If so simple why not disclose over the phone? Will charge $89 to repair a faucet.... can't disclose over the phone? Cmon... They ended charging a grand to install a part to which they did not present alternatives... something which would have been unethical in other industries... Seems like G and C wants to market itself as a high-end service provider. But without upfront transparency to cost and service, trust may be unlikely to result. They won my sale via their captive cost strategy, but had unfortunately lost my trust in the mean time. read more

G&C sent out a fantastic team to help us with a number of issues. They were professional and upfront -- starting from on the phone by documenting our issues and explaining pricing; all the way to a visit from an experienced and patient plumbing team, Casey and Matt, who kindly explained everything they did and who performed a thorough assessment. It's also worth mentioning that they donned shoe covers without being asked. Thank you, G&C! read more

Brandon and his assistant worked very hard to fix and source a rare part for our shower system. It was very difficult to find as it was only made for one year. They took their time and worked to try the least invasive approaches first. In the end, they had a terrific solution, great attention to details, were prompt and efficient and extremely respectful. I rarely find such professionalism in contractors, but this was exceptional! I felt very much like Brandon was an expert and looking out for my interests. Thank you to G&C and Brandon for a job very well done! BTW they referred us to a great dry wall repair person (Eddie) who was equally excellent! read more

We hired G&C to do the plumbing associated with a new kitchen counter replacement and 3 bathroom vanity tops. The crew was very professional, timely, and up front about the products being installed. The initial removal and subsequent install of new sinks was done as agreed. There was a follow up visit needed that they handled just as professionally. They were up front with pricing, not knowing what to expect I was a bit thrown by the cost, but I'm glad I hired them. They do seem to focus on building a happy, repeat customer base. Thanks guys!! read more

My plumber moved & I needed someone trustworthy, knowledgeable and reliable. Greg and Brandon are all of those things and more. First I needed my hot water heater replaced. I had brown water leaking out of the old one. They came to the rescue, FAST. Reasonably priced, great service and just two really good people who happen to be excellent plumbers. They did a small job in my kitchen and I have to call them for a few other jobs as well. When the time comes to remodel my bathroom, I won't trust anyone but them. True gems!! --Diane M. read more

Brandon at G&C came by for a quote on a new heat pump hot water heater, and he was extremely kind and helpful. Unlike a previous contractor that stopped by, he discovered that our amps needed an upgrade in order to support any new heat pump water heater (therefore also requiring an electrician) and also discovered that our sump pump was broken - the assessment was transparent and helpful, as the upfront discovery prevented us from getting up-charged by someone else as these problems probably would've been discovered mid-job (or, even worse, never taken care of until it was too late). While we didn't end up going with G&C for the HW replacement (we found a better price elsewhere), the education on what we needed saved us a major headache and deserves this kind review. read more

Professional, helpful, friendly. I've used them multiple times (water heater, faucet, toilet).

We had our copper water line break when installing a new refrigerator. Thankfully, my neighbor was able to crimp the line to get it to a drip. I've had service from G&C previously, after finding their card, I called them. They asked that i send a picture of the shut off valve; they were here within an hour. Chris was very professional and walked me through what needed to be done. Less than an hour later all was fixed. Fast, efficient, polite and professional. Reasonable fee for the job. read more

These guys bailed me out when my water heater needed to be replaced on a Saturday morning. I was expecting to pay a premium but the cost was very reasonable. I had them install a garbage disposal recently and was billed $169 for a garbage disposal sold by Home Depot for $81. I won't call them again. read more

A lot of the time it can be a pain in the butt to find someone you can trust to do good work at a fair price. That is not the case with G&C. We called G&C to replace our water heater twice and connect a water line to our refrigerator. Greg and his son came to the house within a few hours each time and finished the job quickly. If you want to get plumbing done right, call G&C. read more

Just had the Pleasure of working with Brandon and Greg on an issue I was having with a leaky shower. First of all they actually answered their phone, and showed up when they said they would. They quickly found the problem, replaced an elbow joint and took care of the problem. What impressed me the most though was how absolutely professional they both were, they made sure the area was cleaned up after they were done and followed up to make sure everything was good. If you are looking for a good plumber in the Millis area, these are your guys! read more

It's a father and son team. They are extremely responsive and knowledgeable. I called and scheduled an appointment (they were able to come immediately, but unfortunately, I couldn't secure time to be there that quickly). They were prompt, professional, and quick with their assessment and estimate. Nothing was started until we worked out the costs (which is much appreciated rather than finding out later once the job is finished!). Couldn't say enough good about them. Would highly recommend and would use them again. read more

G & C Plumbing is great to work with and they do excellent work! Greg & Brandon are responsive, on time and very professional. They've replaced faucets, installed vanities and repaired by water heater and they're prices are very reasonable. I would highly recommend them for any plumbing work big or small. read more

They were knowledgeable and made recommendations that were RIGHT not necessarily EASY. I appreciated their approach and will use them for all of my plumbing needs going forward. They came in on time and under budget! Their prices were reasonable for their level of expertise (Greg has 30+ years) and his son was an active partner. I highly recommend them. read more

G&C came highly recommended to me. They replaced multiple water lines as well as our kitchen faucet. Highly professional ... On-time, used protective covering on their shoes, drop pads, etc. Knowing that they're a Father-and-Son team makes it even better ... no bureaucracy to deal with! read more