I'm giving a 5 Star review not necessarily because of the hotel. But because of the GM, Rachael…read moreHernandez and somebody at the front desk named Christine. (Kristine?). My wife, my daughter and I have stayed at this hotel over 100 times in the last 30 years. We're loyal to it, because it feels like home, the way we have always been treated. The location is perfect when we are visiting our many relatives in town. My wife actually had a difficult time checking in the last time we were there. Due to my own mistake, I did not put her down as an "additional guest". When she tried to check in after a 9 hour, 400 mile drive at 11 PM at night on her own. A new front desk person, wouldn't let her check in, unless I was present. We have never had that happen before in all the years we've stayed there. Normally when we check in, there's always somebody at the front desk who knows us. But this was a new person, and that's not her fault for being new. I will confess that the discussion became heated between this person, my wife and me. My wife felt intimidated and afraid she would have a place to stay for the night. Ultimately, she was allowed to check in and I got there several hours later. The reason I'm writing the review, however, is because when I called to explain/complain, Christine (Kristine?) and Rachael, we're extremely responsive and polite. They didn't immediately go into: "We believe only a coworker's story and not yours." mode. They didn't take sides. They listened and made this loyal customer feel heard. The de-escalated the situation like professionals. This is rare these days. My wife had felt so intimidated by her interaction with the front desk clerk, we actually ended up canceling our next three stays at the hotel. BUT talking to Christine and later Rachael changed everything. I'm impressed. We will be back.

This place is home of the best cookie on earth. Everything is straight forward. Walk to the check…read morein area and buy the cookies. Simple. Friendly staff. I want more. Going back soon. Thank you.

Excellent service, the girl Andrea left the room super clean 10/10 The boy at the reception is very…read morefriendly

Disclaimer: I didn't stay here…read more My phone (and portable chargers) entirely died while driving to my aunt's house around 10pm Friday night. I wish I knew the name of the guy at the counter who helped me by writing out my remaining directions. I know it was a lot of steps and writing. Anyway, I just wanted to say thank you very much! The directions were helpful and successfully got me home.

It's okay hotel for our one night stay. Pretty clean and decent free breakfast. Could get noisy as…read moreit's close to the main highway.

I would never stay at this Hampton Inn again. The check-in experience was extremely strange and…read moreunprofessional. The person checking me in was actually in another room (and talking to me through the open doorway), which made the entire process feel very odd and confusing. The problems continued at checkout. I specifically asked twice to make sure my company card on file was being charged, and I was assured both times that my personal credit card would not be charged. Later, I noticed a pending charge on my personal card, so I called the hotel to confirm that it was only a temporary authorization. I was again told that it was temporary. Unfortunately, the charge has now posted to my personal credit card statement. Between the bizarre check-in process and the mishandling of the payment, this was a very frustrating experience. I expect a hotel to get basic things like check-in and billing right, especially after a guest has specifically confirmed the payment method multiple times. I would not recommend this hotel, and I will never stay here again.

This review is not for an actual stay for us, but for the customer service provided while booking a…read moresuite for the first night of my brother's honeymoon. On the outside, the hotel actually looks like a business building (it appears to be a multi-purpose establishment), however, the interior's asian aesthetic was quite elegant. The concierge ensured that any related fees were handled up front so that when my brother and his bride arrived, check-in would be seamless for them. My brother was effusive in his thanks for their suite, saying that both it and their city view were beautiful.

This place is a wonderful place to stay in Los Angeles. It is a good location and for a hotel in…read moreLA it is extremely well cleaned, and well maintained and has plenty of places near there that has some of the most delicious foods. The scenery from the balcony was also very beautiful. Do not sleep on this place. If you are looking for a good spot to stay in LA during an event or a weekend activity this is the place you should go without a shadow of a doubt.

This DoubleTree by Hilton has 3.5-Stars. I am not going to do anything to distract from that score…read more I just wanted to share an observation: On the side of the building facing Fashion Way, work has started on a Los Angeles Chargers (NFL) mural. The Los Angeles Dodgers mural on the other side of the building is finished.

This review is limited to being a guest in a work gala in the Penthouse event room, visiting a…read moreformer colleague in the first floor, eating at the restaurant, and viewing the Samurai of the Diamond mural. The hotel is located on Hawthorne Blvd in Central Torrance. The parking is now a paid lot. The Penthouse event room is very nice and offers a nice view of Torrance. The work event that I attended was grand and with excellent catering. As for the restaurant and the mural experience, those are separate reviews. Have to mention the famous DoubleTree cookies. Those are always a delicious treat! Overall great experiences at this DoubleTree. 4 stars!

We will be staying here once per month, we had a great experience…read more The customer service was amazing and the rooms are super clean. We asked for another blanket and they brought it to our room in less than 5 minutes. Parking is secure and gated. There is a nice little sitting area outside and you are able to order drinks and relax.

Lovely place, secure pedestrian gate and car gate makes you feel so safe here. Parking spots are a…read morelittle snug, but not too bad. Fixtures seem new, everything was perfectly clean. TV only has cable which surprised me as a hotel like this should have a smart tv. Lobby is beautiful, room and bathroom are both lovely and cozy. A/C is fantastic, bed and bedding are great! Doors do not have draft seals on the bottom, so bugs could just walk in..but overall, this place is amazing.

Parking was easy. Went to the bar while waiting for someone who was a guest at the hotel. There…read morewere 2 individuals already sitting apart from one another at the bar. One was eating what appeared to be bar food while the other was just having a drink. The bartender greeted me not long after I grabbed a seat. She was nice and friendly. Didn't bother waiting on me while I looked over the menu either. I just so happened to notice it was happy hour so I just grabbed me a rum and coke for the time being. The lady to my left had some sliders and they looked good. I thought about ordering some also along with some party wings. My drink was cool. No complaints with the drink. And no complaints with the price. It was about $7 and some change so I tipped the bartender $1.

Only thing good was the IHG hotline where they found me a hotel. This place is pricey and looks…read morevery clean. I was in shock they wanted to charge us $30 per person for breakfast that I thought came with most Holiday Inns??? Not Military friendly. If you need a clean hotel with nice rooms this is your place. Not much else around except warehouses so if your not driving be aware. They do have room service which is a plus.

Newly renovated hotel with rooms going under $100 a night! Amenities here include: underground…read moreparking, a cash ATM, elevator, open space outdoor courtyard with brick planters full of flowers, small trees, overhead string lights, picnic tables with chairs, vending machines, ice dispenser and community microwave! My room was spacious and modern with a comfortable king bed, wood vinyl flooring, a clean work desk with chair, wall-mounted flat screen TV with cable channels, a telephone, a functional AC unit, open closet, mini-fridge, hand washing sink, vanity mirror, complimentary soap and shampoo packets! Only complaints here are: $100 deposit at check in! NO microwaves in the rooms! NO swimming pool! NO guest laundry! NO fitness center!

The worst! Poor service, no hair dryer, dirty room, bad location. Don't waste your money.read more

This was our 2nd time staying here. We booked our stay here while our home was under fumigation…read more Stayed for 3 nights in one of the King suites. Although upon entering the room it smelled stronly of chlorox (well better that smell than alternatives), the room was clean and the AC was not too noisy. What I enjoy most was their breakfast which runs from 6am-9PM, Mondays-Fridays. Choices are plenty of breads and bagels, waffles, yogurt, fruits, pastries, coffee, bacon, eggs, potatoes and a whole lot more...except no rice lol! Bed was comfortable enough to have a good night's sleep and our room was cleaned daily and replenished whatever was needed. I'm also glad they have a coffee machine and tea option at the lobby. We would book again in this place when needed.

Best place to stay at Torranc, CA. everywhere is closeby walking distance. highly recommended and…read morewill stay again.