I'm giving a 5 Star review not necessarily because of the hotel. But because of the GM, Rachael…read moreHernandez and somebody at the front desk named Christine. (Kristine?). My wife, my daughter and I have stayed at this hotel over 100 times in the last 30 years. We're loyal to it, because it feels like home, the way we have always been treated. The location is perfect when we are visiting our many relatives in town. My wife actually had a difficult time checking in the last time we were there. Due to my own mistake, I did not put her down as an "additional guest". When she tried to check in after a 9 hour, 400 mile drive at 11 PM at night on her own. A new front desk person, wouldn't let her check in, unless I was present. We have never had that happen before in all the years we've stayed there. Normally when we check in, there's always somebody at the front desk who knows us. But this was a new person, and that's not her fault for being new. I will confess that the discussion became heated between this person, my wife and me. My wife felt intimidated and afraid she would have a place to stay for the night. Ultimately, she was allowed to check in and I got there several hours later. The reason I'm writing the review, however, is because when I called to explain/complain, Christine (Kristine?) and Rachael, we're extremely responsive and polite. They didn't immediately go into: "We believe only a coworker's story and not yours." mode. They didn't take sides. They listened and made this loyal customer feel heard. The de-escalated the situation like professionals. This is rare these days. My wife had felt so intimidated by her interaction with the front desk clerk, we actually ended up canceling our next three stays at the hotel. BUT talking to Christine and later Rachael changed everything. I'm impressed. We will be back.

Nothing here really stands out. It's a solid room. Solid experience. Solid bed. The pillows are…read moreextremely soft and your head will sink in. Not a fan of it. I had to double up on it. I was on the 8th floor and had a view over the pool and part of the city. There's only 8 floors here. No microwave in your room but there's a community one on each floor near the ice machine. The bathroom comes with lotion, soap, body wash, shampoo and conditioner. I always find the shampoo to be not bad but the lotion is too thin. It's the lotion that's in all the Hiltons and all of the lotions suck. I was in a queen size room and on each side of the bed there was a night stand. The one on the left hand side (if you're facing the bed) had an outlet and lamp and phone, the other one had the alarm clock. My room had the old school / motel style AC unit. There was a thermostat on the wall but the AC unit was the one blasting when I came in. I had dinner my first night at the downstairs bar. I went with a handful of colleagues. The table ordered the Mongolian beef, Margherita Pizza (which came out a bit doughy for my colleague's liking), Field Green Salad with cherry vinaigrette (which my colleague said was pretty basic and that the salad she had earlier in the day which was the Caesar salad was big and delicious), Fish n Chips (which I had and I thought was too bready and not enough fish. It came with fries and those were decent but never enough. The slaw didn't have a lot of flavor), Chicken wings (which weren't as crispy as we typically like it). We washed all of that down with some beers and tequila. The conference room was standard as well as the fitness center. If there's not a ton of people in it (it feels full with about 4 people in it), you might get a decent workout in but nothing like what you'll get at your home gym. There's a pool as well on the 2nd floor all the way in the back. You need your key card to enter. As soon as I got off the freeway, it was right there so its a pretty nice location. There are a few bars, markets, and restaurants certainly in walking distance and a quick drive away. Parking was free!

Paid for a friend to stay here. It was very clean and well kept. Very nice and clean dog walking…read morearea. The staff were friendly and helpful. Would stay there myself if I ever needed a room in the area.

This is a run of the mill, low class Motel 6. Highly…read moredeceptive ratings on other websites give it 8 out of 10 stars when they only deserve 1. They advertise a "kitchenette", in the room. For them, that means a microwave/fridge. There is no safe in the room, no iron/board, no clock/alarm. Plus the main outlet by the table didn't work at all. They have an outrageously priced vending machine. I wanted a bottle of Coke, they wanted $4.50 for it! I went out in the morning, came back that afternoon and my key card had been turned off for no reason. Biggest disappointment of all...,they advertise 500 Mbps WiFi. In actuality, it is 4-5 Mbps. No, that is not a typo...they have single digit wifi, not even fast enough to open a webpage or check email. I had to use cellphones data from phone to accomplish anything. I reported it to the desk person and showed him speed test on my phone. He didn't seem surprised or alarmed. Said he would report it. I left hotel came back over 8 hrs later. Wifi was actually slower....not even 4Mbps! When checking out the next day, I mentioned the wifi issue to the morning desk person and ran a speed test with a result of less than 5 Mbps. He insisted it was weather related, even though I could show him screenshots of speed tests from nearby restaurants and other places that all had at least 500. The final insult was that I had to give $100 deposit for incidental room charges. I broke nothing in the room, there was nothing in the fridge for me to be charged for, I made no phone calls....nothing to be charged $100. I was assured I would get it back upon checkout. I checked out on Saturday. On Monday they put the $100 charge through instead of refunding it. I had to contact the credit card company and do a chargeback to get my money refunded. On the positive side, the room was very clean, bed comfortable. But I wouldn't stay there again under any circumstances. I posted several pictures of the slow WiFi via speed tests taken at different times of the day/different days.

It's okay hotel for our one night stay. Pretty clean and decent free breakfast. Could get noisy as…read moreit's close to the main highway.

My experience here was marginal. I would stay again if in the area and pinching pennies was my main…read morepriority. Otherwise, there are better options all over the Southland including other Hampton Inns. My review is coming from the perspective of a Hilton Honors Lifetime Diamond member. I stay in plenty of Hampton Inns around the US and even some around the globe. I recognize that it is in the budget arm of the Hilton brand portfolio and when I stay at a Hampton Inn, I am not expecting high-end, luxury amenities, personal services, or public spaces with artwork. I am looking for a reasonable price for the area market, a safe and clean stay, and casual but professional staff interactions. The 2 features I like about this hotel are the free self-parking and the overall cost for the local market. Almost all other hotels in and around this area (within 10 miles of LAX) charge some parking fee which this property does not. Also, the room price was not dirt cheap but was among the lowest of the other area hotels of similar comfort levels. While it is hard to not like that, I came away from my first stay here with an understanding that you get what you pay for. It is in an odd location, just off of the freeway and jammed into some open ground abutting 60 mph traffic. Just be aware that it is not really sound-proofed so freeway noise is going to be present. Also, the desk staff seems to have been called up from the bush-league. Like most hotels, guaranteed check in is at 3p. I happened to arrive early at 1:30p to an empty parking lot and a quiet lobby and thought the likelihood of me getting into a room early might be high. The desk agent did not look up at me standing at his desk until I intentionally made some noise and then instead of greeting me like a guest, he asked what I wanted as if I was interrupting him. I told him my name on the reservation and asked if I might check in early. He told me no immediately without even checking if there were rooms available. I have done this enough to know that it is sometimes helpful for the front desk to check to see if there were rooms available early and so I asked if he would check and he told me he knew that there were none. When I asked if he knew if any would be available early, he told there would not be any available until 3p and that they would text me if something opened up. I left a little annoyed because I felt like I had been blown off and I started driving away to look for somewhere to grab a late lunch. I received a text 8 min later that a room was now ready. When I got back to the hotel to ask about it, he acted like he had no idea who I was as he was checking me in. I thought it was odd when I had to ask if I could have a bottle of water which is a benefit I get for being a Diamond member. He gave me one but would not have had I not asked and I never received any acknowledgement of loyalty. I never really expect that anyway but I find it nice when a hotel staff will welcome me as a guest based on that. It just shows that they spent some time paying attention to caring about their customer base. The hotel was clean but clearly old and in need of a refresh. There is a lot of chipped paint in the public spaces. In the end, I got a bed, a parking space, did not get robbed, and did not see bed bugs. But I also got zero in terms of polite and professional service, no loyalty recognition, and no warm and fuzzy endearment to want to stay here again.

I love this place. Can't wait to visit again. Staff was great. Rooms were great. The soaking tub…read morephenomenal!!! Great price. I was a little leery at first the price was the same as the Best Western and I had never heard of the Miyako Hotel before. I decided to take a chance. So glad I did. The room was spacious and beautiful with an extremely small balcony. I had a couple of Lush bath bombs I took with me on my trip and the soaking tub was perfect for them. The bellhop was amazing. Received white glove service the entire visit.

This place is a wonderful place to stay in Los Angeles. It is a good location and for a hotel in…read moreLA it is extremely well cleaned, and well maintained and has plenty of places near there that has some of the most delicious foods. The scenery from the balcony was also very beautiful. Do not sleep on this place. If you are looking for a good spot to stay in LA during an event or a weekend activity this is the place you should go without a shadow of a doubt.

This review is limited to being a guest in a work gala in the Penthouse event room, visiting a…read moreformer colleague in the first floor, eating at the restaurant, and viewing the Samurai of the Diamond mural. The hotel is located on Hawthorne Blvd in Central Torrance. The parking is now a paid lot. The Penthouse event room is very nice and offers a nice view of Torrance. The work event that I attended was grand and with excellent catering. As for the restaurant and the mural experience, those are separate reviews. Have to mention the famous DoubleTree cookies. Those are always a delicious treat! Overall great experiences at this DoubleTree. 4 stars!

I'm tired (awake for 27 hours), so I'll make it quick:…read more - When we got here, no bellman assisted us, despite what looked a few wandering around the lobby - the door is so thin you can hear everything outside in the hallways; people walking and talking, carts rolling by, etc - worst of all (picture related) I found hair (pubes??? Short hair like that seems to be trimmed from somewhere unsightly in my opinion) on the very pillow I was going to lay my head on!!! Genuinely disappointed, mildly disturbed, never again. The 3.7 rating or whatever ratings has by the time you view it are lying to you. You'd be better off staying somewhere else. Normally Hilton has some pretty decent places, but I'm ashamed to say this place generally felt very... meh. I'm not making this one star because the receptionist was nice about my reservation, even after having a bit of a hard time finding our reservation (someone else's reservation showed up for us somehow) and found an accessible room for my family and I (elderly individuals in my family). Very old and outdated, no valet or bellman as mentioned above. Very deceiving looks. I would say goodnight (as of the time of writing this), but I doubt I'll be getting any sleep after the "pillow hair incident" of haunting my dreams.

What a lovely hotel, although this is more of a motel as the doors open to outside but you are in a…read moreprivate courtyard with card only access to the parking lot. The rooms are clean and nicely sized and the staff is WONDERFUL Oh and the bedding is so soft, I loved it, bed was comfy too. I will definitely be back!

They neglected to change the bed sheets. I realized immediately upon entering, however, I was…read morewilling to overlook until I pulled back the cover and discovered vaginal effluvium. So it goes - it IS a hotel after all, right?

Parking was easy. Went to the bar while waiting for someone who was a guest at the hotel. There…read morewere 2 individuals already sitting apart from one another at the bar. One was eating what appeared to be bar food while the other was just having a drink. The bartender greeted me not long after I grabbed a seat. She was nice and friendly. Didn't bother waiting on me while I looked over the menu either. I just so happened to notice it was happy hour so I just grabbed me a rum and coke for the time being. The lady to my left had some sliders and they looked good. I thought about ordering some also along with some party wings. My drink was cool. No complaints with the drink. And no complaints with the price. It was about $7 and some change so I tipped the bartender $1.

Only thing good was the IHG hotline where they found me a hotel. This place is pricey and looks…read morevery clean. I was in shock they wanted to charge us $30 per person for breakfast that I thought came with most Holiday Inns??? Not Military friendly. If you need a clean hotel with nice rooms this is your place. Not much else around except warehouses so if your not driving be aware. They do have room service which is a plus.

My husband and his family who had just flow in from Italy stayed the night at this hotel! The room…read morewere very clean and the customer service was extraordinary! They were extremely patient and accommodating with our situation! I would recommend the hotel to any visitors for a comfortable stay at a convenient location! Thank your crew for this wonderful experience!

Closed to the public now, privately owned, highly recommend this location though. There's vending…read moremachines and can have food delivered.

This was our 2nd time staying here. We booked our stay here while our home was under fumigation…read more Stayed for 3 nights in one of the King suites. Although upon entering the room it smelled stronly of chlorox (well better that smell than alternatives), the room was clean and the AC was not too noisy. What I enjoy most was their breakfast which runs from 6am-9PM, Mondays-Fridays. Choices are plenty of breads and bagels, waffles, yogurt, fruits, pastries, coffee, bacon, eggs, potatoes and a whole lot more...except no rice lol! Bed was comfortable enough to have a good night's sleep and our room was cleaned daily and replenished whatever was needed. I'm also glad they have a coffee machine and tea option at the lobby. We would book again in this place when needed.

I have to give it to this place. The room was exceptionally clean and it wasn't stuffy like other…read moreplaces I've stayed. The only thing that happened was a few days ago there was no water at all. Apparently there was a water main break outside and water was everywhere. Fortunately there was a crew on the ground making the repair and I took my shower the night before and I keep bottled water in my refrigerator so I can brush my teeth lol. Oh their breakfast is not bad although I did see something about biscuits and gravy but sadly they never had it at least when I was there.