Honest and excellent. I've used Jim Roberts Auto Repair for various repairs on multiple vehicles…read more They are always courteous, professional and extremely fair in their service and pricing. I have an older truck (1998 Tacoma) that I took to another mechanic because it was shuddering while driving. The mechanic said that I needed a new engine. I took it to Jim Roberts and they changed the spark plugs and charged me less than $100!

Want a local auto repair place that is honest and will treat you right? Then this is the place! All…read moreof the guys here treat you with respect! They respect your time, your vehicle, and your hard earned money! They don't over charge but they do over deliver every time we come here! It's easy to recommend Jim Roberts Auto Repair!

The department was helpful, friendly, timely, and kept the many repairs I had done at the price…read morethey quoted. I felt like I was driving a new car when I left the parking lot. higHly recommend this business. Thank you service dept

So far I've purchased 3 new & 1 used Kia with them & recently had to get a part replaced & had to…read morego back 3 times before they got it right , kept leaving things off or not connected & not very helpful when I needed to have it towed .... I miss the old team they always got Everything right & no problems . are These even Kia qualified ? I guess I'm going to stop buying Kia's . Sorry guys but I know what good service is after buying this many cars from you .

Great service! Joel always take the time to explain and answer any questions that you have. As a…read morewoman, you always get kind of nervous going to car repair places but he is very honest. Joel was very affordable compared to all of the other places I checked. I would recommend him to anyone!!!

AMAZING!!! I…read morerecently wrote a very unflattering review about a not too far removed experience I had at Brown Lee Ford. The response from ownership (Mr. David Lee) as to my experience showed me they "get it!" The professionalism of the staff blew me away, from my wonderful saleswoman Emily Duncan (always responds and communicates, I was impressed), to the managers, to the sales staff, to the finance dept, to the service dept (talkin' to you DETROIT! ;-) to the owner Mr. Lee himself. Mr. Lee, great leadership by you shows in your top notch staff! Mr. Lee knew I was coming in and showed up on a Saturday on a holiday weekend to make sure that I was cared for truly blew me away! Not only that, they put me into what I truly wanted and made me one happy client. I purchased the Shelby Supercharged (750 hp) "Black Ops" F-150 by Tuscany. (He's a beauty!) Let me ask you this? How many car dealership owners show up on a Saturday of a holiday weekend to right a wrong? I'm guessing not many. Mr. Lee, you took a tough situation and turned me back into a lifelong client again. This is my 3rd high performance truck I've purchased from one of Mr. Lee's dealerships, it surely won't be my last. (Not by a long shot! My girl has her eye on the White Hennessey Velociraptor Ranger already) Here's the "kicker" that sealed the deal for me, I live in Franklin, TN, Brown Lee Ford is in Morrison, TN, (that's a 3 hour round trip) and offered if and when I need service, DETROIT is going to drive to my home with a loaner and take my truck back to the service center at the dealership, are you kidding me? That was above and beyond my expectations to say the least. When it was time to drive off (after a nice detailing to make BRUTUS III shiny), Mr. Lee, Emily Duncan (my saleswoman), and service manager (DETROIT) all showed me off after a little chat. I end with this, Brown Lee Ford had to do a thing for me, they WANTED too! If you want to have as good experience as possible at a car dealership, go to the BIG BOYS toy store and see Miss Emily Duncan and the staff at Brown Lee Ford, you'll be happy you did! Mr. Lee, you were a gentleman and a great deal maker, you're aces in my book! To the staff, I am humbled and grateful for today's experience. Regards, Larry W.

My husband has just returned from getting his truck serviced a happy man. They where helpful…read morefriendly and got the service done quickly. They will be our new dealership. Check them out and I think you will be happy.

Matt's transmission is awesome! They changed my transmission fluid in my Tacoma with ease. They…read moreexplained in detail a shudder issue I was having at 45 mph and added an additive for it. I do not feel the shudder. They also check out another issue I was experiencing at no charge. I got to see the old fluid (see how worn it may be or metal shavings) before filling up with new. So thorough! I love that. It made me comfortable seeing my vehicle be taken care of. The owner, Matt, review my truck with me. Thank you, Matt's Transmission - you and the team are awesome! I would not hesitate in being a vehicle here. Well worth the money! And comfortable knowing my truck is up to date on fluid changes, etc.

This is the place to take your car for any transmission problems. They are honest, reliable and…read moreknow what they are doing. my 2019 navigator started slipping gears and they knew right away that a rebuild was the only solution. They came highly recommended by a friend and we now see why!

Very professional. I had my 120,000 mile service done there. They sent me detailed information…read moreabout my car. They did not try and sell me things my car didn't need. They took stuff off my original quote because my car didn't need it. I would definitely recommend them.

Short Version: Chris and his crew are incredible. Chris went above and beyond the call of duty to…read morehelp me when I was in a predicament and needed an urgent repair. The staff was knowledgeable and friendly. Their pricing is fair and affordable. Long Version: If you have a minute to stick around, let me tell you my story so you will know how awesome this place is..... Roughly four weeks ago, on December 15, 2023, I drove from NC to Murfreesboro to spend a couple of days with family in the area. I was supposed to have a really quick turnaround. During my drive to Murfreesboro, I had a light turn on in my BMW X3 regarding my coolant. I arrived in town Friday evening and the following morning, I took my vehicle to BMW of Nashville to have the coolant checked/refilled. While my vehicle was at the dealer, they identified a leak and completed further diagnosis to determine the radiator hose needed a replacement - this was the primary radiator hose on top. The quote provided to me by the dealership to complete the repair was egregious compared to the average cost for this repair. The cost was FOUR TIMES the average cost of replacing a radiator hose. I immediately began exploring other options which is where Chris comes into play. I called ATL Total Car Care and explained my situation and the needed repair. We talked through it and Chris was willing to help me and take my car in, the same day, to assist. Chris did not have the hose that I needed in stock but said if I could purchase the part directly from the dealer, he would still handle the repair. So, with Chris' idea, I was able to pick up my car from the dealer, purchase the necessary hose directly from the parts department, and then headed to Chris' way! They close around 2 pm on Saturday from what I recall. Chris took my car in around 12:30 that afternoon - he and his team stayed past closing time to complete the repair. The team waited for me to come and pick up the vehicle and close out afterward. Outstanding service. Affordable pricing. Good People.

I highly recommend this body shop! They provide white glove service from the moment you drop your…read morecar off! I'm so glad I trusted this company and with my accident repairs, my car looks brand new, they even washed the exterior and vacuumed out and wiped down the interior! They worked with my rental car company so my rental was waiting for me, and I was able to leave my rental with them when I picked my car up! It was fast and efficient service!

In this current culture of expected subpar customer experience, it's nice to know that places are…read morestill here exceeding our expectations. This is one such experience I had here. I dropped my car off at 8am. Bayley at the front was super nice and made the process easy. I got my rental delivered and by 845 I was on my way home. My car was perfect and ready by 4:30 that afternoon. No drama, great communication, who could as for anything more ?

Ok. I'm back on the road again!! Woo-hoo!! Was very pleased…read morewith the service I received here. I went in thinking it was my exhaust system but it turned out to be drivers front wheel bearing. Ouch. I was told I've been driving on a wing and a prayer. Many prayers since I heard the first "pop" a year and a half ago. The reason for all of this is I'm planning on going out of town so I wanted my car ready. Needless to say I was shocked to find out it wasn't my exhaust. I don't know what it would have cost me if I left town. I also don't know the value of the wheel bearing, but for me it was priceless ($603) Dale, the owner was amazing. He didn't talk to me like I was stupid bur explained everything so I could understand the what and the why. I will definitely be telling my friends about this Maxi Muffler Shop. And in the future, should I actually need exhaust system repair, this is where I'll be going. The guys are friendly and funny. Made me feel at ease.

A rip off and rude to the customer. I had a issue with a part I brought to them for installation…read moreand they didn't put the mileage it was installed at on the receipt, so the part is defective and I'm out of mo ye because they refused the verify the mileage of installation. They don't warranty parts they don't supply, of course, but at least put the mileage on the receipt for the event of a defect you can file a claim with the manufacturer. They are rude and could care less. Don't trust these guys with your needs!