My husband and I have never used the Los Altos furniture store before, always going to the bigger…read morechains but I decided to have a quick look around as it is local and I was getting ideas for bedroom furniture to redo a bedroom . They had some very nice sets and one was just what I had been looking for at a very good price. So I bought the full set and was surprised when told that local delivery was free . Sales staff were very friendly and most helpful. This morning our furniture was delivered early, and everything was great. The 2 delivery men were most efficient and very helpful. We are more then pleased with our purchase and the service we received and only wish we had tried this store years ago. We will certainly be returning in the future and telling our friends about this great store.

Los Altos Furniture may surprise you when you walk inside. They have a large selection of quality…read morefurniture. A few years ago I bought a sofa from them and am still happy with it. Seriously looks almost brand new after six years. I am going back soon for a couple more items. You don't need to go out of the valley to buy great furniture! Their delivery is quick and professionally handled. Maybe I will see you there. Happy shopping!

Trusted place to get furniture delivered , been a customer for years and always recommend .read more

Very shady business. The owner is aggressive and changes his mind a lot. He kept saying things that…read moredidn't make sense, like he sells the couch we wanted for 3000+, but offered to us for 2100 because the guy he gets his merchandise from owed him money? Eventually he pressured us into buying it, saying he would raise the price if we didn't make a deposit on the spot. It arrived the wrong shape and didn't fit our living room. We decided to swallow the hefty return fee and send it back. He refused. At one point he even tried to take the couch and keep our money. Then he threatened to call the cops if we didn't pay the delivery fee. Eventually he agreed to honor the return and said he would come back. Turns out he was just trying to get rid of us. He called back to say I'd have to take him to court or leave him alone. I should have trusted my gut and stayed away. So should you.

What an absolute disgusting lie to state that my negative comments came from my frustration…read more No one was frustrated, you just don't like being told you're incapable of satisfying simple request. You called me and asked "How can I make this right" All I said was the only way to make it right, For myself, isn't something you're capable of doing. On top of horrible transparency, now lies. You were the one that hung the phone up frustrated after being told there was nothing you can do. Giving you the benefit of the doubt to have a proper conversation was an absolute mistake.

Update: The owner commented on my post claiming that he offered us an exchange when we first…read morecalled, however, when we called the store to let them know that we wanted an exchange they let us know that Roger was on vacation until April 24 and only Roger would be able to assist us in returning or exchanging. Very disappointed with this experience! Roger presented himself as a polite person and straightforward, but he turned out to be a blatant liar. Again, don't buy anything from this store that you didn't see in person!

Closed and no more information... No lights, doors…read morelocked...must be out of business...‍Went 2 different days without any business being open!

Only stopped by to look at refrigerators and stoves. Didn't find what I wanted, but they had a…read morelarge amount of stuff

Old broke down or super cheap filling merchandise these guys have no business ethics they are cons…read moreI had gone in to purchase a couch. They ended up pressuring me to get more which isn't what I was going for besides that I had signed up for monthly payments and literally 5 days after dropping merchandise these guys are calling me saying you missed a payment so I asked I thought my payment was monthly doesn't make sense and he agreed said he would give me a call back after he got it figured out. He called back and told me my payment wasn't do yet but same day a different Emily called and said it was do . I told these guys just come get this stuff and cancel contract I don't have the time for bad business. Don't go here these guys are just conartist

Love this Aaron's, they're always extremely helpful and nice to me. My products are always great…read moreand they work well. I'll continue to come to this Aaron's as long as I need something

West End Cushions did an amazing job remaking our cushions! Very professional, fast service. The…read morecolor was perfect! Very happy with their work. I'll be using them again!

Westend did a FANTASTIC set of custom seating cushions. Impressive customer service and…read morecraftsmanship. Noely as well as Lupe guided me in creating the most fantastic set for my space. I spent over three years researching and searching for the BEST company to create my environment. I am glad I found Westend and learned of their high standards. I have seen their work on showrooms of distinguished retailers. I believe I got the top of the line. I was looking for custom furniture on our relaxing side of the deck. With a custom exotic frame on bench, my requirements were to have single cushions for the entire lenght. Also, 8" bottom cushion and triangular back cushion. After reviewing my request Lupe advised me on details I miss calculated for the final appearance. (Very grateful for that). Also, I asked them for delivering the cushions in an impossibly short time to northern California, for a gathering I had that weekend. Noely assured me that "nothing is impossible at Westend"! She made the impossible happen! (You surprised me Noely, thank you!). If in the market for something custom or redoing old pieces, THIS IS THE PLACE! Personalized service with a heart and common sense.

It's been a few years, but I decided to come back in and give it another shot…read more I stood in the store for about an hour walking around looking at different pieces of furniture and was not approached once. There were four workers sitting there, playing on their phone and also walking around, purposely walking away from me as I got close. I finally got to ask someone for some help and realized I don't want them to earn commission if they do earn any. Maybe I'll purchase online, but that was a horrible experience last time as well. I don't understand how people are paid to sit around and do nothing.

Customer service sucks, as I walked around and received no assistance. Upon getting ready to leave…read moreI notice 2 employees just chatting it up so I continued to look around to see if they would say anything. Not a word. I begin to leave and then I am asked if they could assist me. One of the chat boxes was actually a form of a manager. My disgust with the manager and how she handled the situation stating that the other lady had already spoke to me. That employee stated she never spoke or had the time as she was with a customer. After waiting for the manager, I enlightened him on my distain with his staff. He was very apologetic and helpful with my needs and if all is well, I'll go back to purchase at this location.