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Furniture Palace

3.0 (2 reviews)
Closed • 10:00 am - 7:00 pm

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5 years ago

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5 years ago

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Burlington

Burlington

2.9
(13 reviews)
0.9 mi

I purchased a beautiful jewelry set called Guided by Faith for my daughter, but she wanted the…read moreCourage set instead, so I went back to exchange it. Unfortunately, my experience at the store was disappointing due to poor customer service from the cashier, Brianna. When I told her I wanted to do an exchange, she immediately seemed frustrated and asked if the item number was typed in or scanned -- which felt like an unfair question since I'm the customer, not the cashier. It was clear she wasn't confident with the process and took her attitude out on me. She took both jewelry boxes and then asked if I wanted to use my credit for the purchase. I had to patiently explain again that I was just exchanging one jewelry set for another. In the end, she gave me back the original item I was trying to exchange, which means I'll now have to go back and speak with the manager to correct her mistake. Because I still have the Wrong item. What's most frustrating is that I felt rushed and that Brianna was impatient just because there was a long line of customers. Being rude to the customer doesn't make service faster -- in fact, it can slow everything down and cause more problems. Good customer service is key, especially in retail, where a friendly and knowledgeable employee can make a huge difference in the shopping experience. I hope the store addresses this because with proper training and a positive attitude, customer interactions could be much smoother and more enjoyable for everyone.

Great customer service. A young man by the name of Henry was amazing!!! The whole time he helped…read moreme, he did it with a smile. Also he was handsome...GREAT JOB!

Living Spaces

Living Spaces

2.4
(59 reviews)
2.6 mi

The Supervisor Angel was amazing helping me with my return and his customer service was A1…read more Definitely coming back anytime I need any furniture. Prices are affordable and the way I was treated and helped definitely made for a great experience

I went into Living Spaces to purchase a couch and was helped by Jacob. He was friendly and told me…read morethat if I needed to make any changes after placing the order, it wouldn't be a problem. He specifically said they usually waive any restocking fee when the change is for store credit. Later, I decided to make a very small change to my order. Before moving forward, I asked him point-blank, "Will this cost me anything?" His response was, "No, my friend." Imagine my surprise when I was later charged a $500 restocking fee. When I asked what the charge was for, I was simply told it was "company policy." Had I been told there would be a $500 fee, I never would have approved the change. To make matters worse, we spoke with the store manager hoping to resolve the issue, but she was incredibly rude and dismissive. There was no effort to understand what happened or make things right. We left feeling completely unheard and taken advantage of. This was, without question, the worst customer service my husband and I have ever experienced. We trusted what we were told by the salesperson, and that trust was broken. Based on this experience, we would never shop at Living Spaces again, and we certainly can't recommend them to anyone else.

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Furniture Palace - homedecor - Updated July 2026

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