1. Furniture Palace

    1. Furniture Palace

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    Perris, CA

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    Furniture Palace

    3.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

    Furniture Palace Photos

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    5 years ago

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    5 years ago

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    At Home

    4.0(42 reviews)
    9.1 mi
    $$

    I placed an online for in store pick up order. I live in Los Angeles, which is over an hour away…read morefrom the store, however, I was in the area for a wedding. My husband picked up the order for me and when we got home, I noticed one of the items I ordered was damaged. I immediately contacted customer service and provided pictures, and requested for a label to ship the item back for a refund. I worked with Anne-Marie who was useless in providing me with an acceptable solution. The item is $20. You would think the company would take more ownership and accountability for providing me with a damaged product. Instead, Anne Marie put the inconvenience and responsibility on me to drive it back to the store. I will spend more money on gas

    Clean and organized shop! Very nice customer service. They have cute holiday decor as well as…read moreregular home decor. The only objection I have is that they have a price on top of another cheaper price tag so they are overcharging for certain items. It's so obvious too and when I was purchasing an item I told the lady and they wouldn't honor the cheaper price. Other than that the place is very nice but unfortunately will not shop here again.

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    Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

    At Home - A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

    A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

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    Burlington

    Burlington

    2.6(13 reviews)
    0.9 mi

    I was in Burlington Coat Factory yesterday and was very impressed with the service Saul gave me…read more I had a rug in my arms with no price tag. I asked a young lady at #1 check out if there was a floor employee who could give me a price for the rug. She told me to get in line. I explained to her that if I waited in the long line and I might have to wait for nothing since that would be my only purchase for that day I would have waited for nothing if the price was outrageous. That was when Saul told me he would help me after his customer paid for his purchase. I waited. He took the rug compared it to others and gave me the price. I then went and got in line and wait my turn. This is what makes a truly dedicated employee. Saul went the extra mile to make sure the purchase was made that day. Saul is an asset to Burlinton Coat Factory in Perris. Because of my experience with Saul I will shop this store often. I stopped shopping at the Moreno Valley Burlington store because two employees there were unfriendly and rude. They did not make me feel welcome and acted as though they were doing me a favor by taking my money. Great job Saul. I'll be back.

    I purchased a beautiful jewelry set called Guided by Faith for my daughter, but she wanted the…read moreCourage set instead, so I went back to exchange it. Unfortunately, my experience at the store was disappointing due to poor customer service from the cashier, Brianna. When I told her I wanted to do an exchange, she immediately seemed frustrated and asked if the item number was typed in or scanned -- which felt like an unfair question since I'm the customer, not the cashier. It was clear she wasn't confident with the process and took her attitude out on me. She took both jewelry boxes and then asked if I wanted to use my credit for the purchase. I had to patiently explain again that I was just exchanging one jewelry set for another. In the end, she gave me back the original item I was trying to exchange, which means I'll now have to go back and speak with the manager to correct her mistake. Because I still have the Wrong item. What's most frustrating is that I felt rushed and that Brianna was impatient just because there was a long line of customers. Being rude to the customer doesn't make service faster -- in fact, it can slow everything down and cause more problems. Good customer service is key, especially in retail, where a friendly and knowledgeable employee can make a huge difference in the shopping experience. I hope the store addresses this because with proper training and a positive attitude, customer interactions could be much smoother and more enjoyable for everyone.

    Photos
    Burlington - Guided by Faith Jewelry set

    Guided by Faith Jewelry set

    Burlington

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    Living Spaces

    Living Spaces

    2.5(60 reviews)
    2.6 mi

    The Supervisor Angel was amazing helping me with my return and his customer service was A1…read more Definitely coming back anytime I need any furniture. Prices are affordable and the way I was treated and helped definitely made for a great experience

    I went into Living Spaces to purchase a couch and was helped by Jacob. He was friendly and told me…read morethat if I needed to make any changes after placing the order, it wouldn't be a problem. He specifically said they usually waive any restocking fee when the change is for store credit. Later, I decided to make a very small change to my order. Before moving forward, I asked him point-blank, "Will this cost me anything?" His response was, "No, my friend." Imagine my surprise when I was later charged a $500 restocking fee. When I asked what the charge was for, I was simply told it was "company policy." Had I been told there would be a $500 fee, I never would have approved the change. To make matters worse, we spoke with the store manager hoping to resolve the issue, but she was incredibly rude and dismissive. There was no effort to understand what happened or make things right. We left feeling completely unheard and taken advantage of. This was, without question, the worst customer service my husband and I have ever experienced. We trusted what we were told by the salesperson, and that trust was broken. Based on this experience, we would never shop at Living Spaces again, and we certainly can't recommend them to anyone else.

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    Furniture Palace - homedecor - Updated September 2026

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