The good: They have…read morea huge inventory online. They have no haggle pricing available for you to see what you'll pay minus tax, title, and license. They do speak Spanish. The bad: Not really customer service oriented. They didn't acknowledge any customer that walked in with a greeting of any sort. You have to go up and asked to be serviced essentially. The ugly: These folks are dreadfully slow! I showed up with a check in hand around 11am. I left, with the vehicle at 4:30pm. Keep in mind that 2 days prior, I went online and selected the vehicle. I had a quote emailed to me. I called the next day to ensure that vehicle was physically at that specific location. I showed up with a check in hand. It took them hours to process me. They had maybe 2 other customers every hour. These people are nice but slow. They are well meaning people but slow. Check your carfax because they are providing you with as is type vehicles. All in all, I would probably use them again. I just would start the paperwork before I physically show up.

This Dealership Should Be Ashamed - Sloppiest, Most Dishonest Work I've Ever Seen…read more If I could give zero stars, I would. USA Direct Auto sold me a 2006 Dodge Ram 3500 with a seized brake caliper -- a serious safety hazard that caused the truck to pull dangerously left and shred my tires. I had to spend $1,000 immediately after purchase just to make it safe to drive. Then they claimed to have "fixed" the AC system. What they really did was rig it with JB Weld, install the WRONG fuse (burning out others), leave parts unbolted, and even screw a piece of CARDBOARD into a vent. They also destroyed my $2,000 professionally installed security system, broke my dashboard, and moved my dash camera to hide what they were doing. The truck came back to me in WORSE condition than when I dropped it off. This is beyond sloppy -- it's dangerous, dishonest, and outright disgusting. I've filed a BBB complaint, sent a legal demand, and I'm prepared to take this to court. The only decent person there is Jorge, the salesman, who was honest and helpful. If he ran the place, maybe they'd have some integrity. Until then, stay far away from USA Direct Auto. Their work is a joke, their practices are deceptive, and their shop is where vehicles go to die.

The associates at this dealership took very good care of me. Initially, I came just to look at some…read moreof the cars I seen, when passing by, however, Gabby came out and introduced herself properly and respectfully. I felt like she valued me as a person before customer and that's the most important goal! Furthermore, I test drove a BMW that I was hesitant on at first but after driving and seeing the potential deal that Gabby and her associates were willing to work out, I came back the next day bright & early to get my first BMW!! If you are ever looking for a car, come here and ask for Gabby, you won't be disappointed! Thanks to the other staff as well for talking me through the process. -Don.

I recently took delivery of a 2020 Porsche, The car was in great condition and exactly as…read moredescribed. The staff were proffesional and efficient. Highly Recommend!

Champion BS artists. Advertised a Jeep Gladiator for 24790. I emailed them about this vehicle. they…read morereplied back with another price of 44990. I emailed them back. No reply! Then I left a Google review with all of the above info. They replied back" You must be mistaken we are out of business" So I called the number Waylan Ryan left in the first reply email. And guess who answered the phone? Mr Waylan Ryan. As I said champion Bull shit artists! BEWARE! Empire Motors Houston sales@empiremotorshouston.com Wed, Sep 4, 7:18PM (2 days ago) to me Hi Steve, Thank you for your interest in the 2022 Jeep Gladiator High Altitude! I've attached the link to the vehicle for more details and pictures. You'll also find the Carfax report directly on the listing for your review. Here's your personalized quote for the Jeep: Sale Price: $44,990 Documentation Fees: $85 Estimated Sales Tax (North Carolina 7% average): $3,149.30 Trade-In Value (estimated): $5,000 for your 2014 Toyota Highlander (final value upon physical inspection) Out-the-Door Total: $43,224.30 (with trade-in) Cash Deal Discount: We can offer an 8% discount on the sale price for cash purchases, bringing the sale price down to $41,390. Please note that the final trade-in value will be determined after a physical inspection of your vehicle. If you have any questions or would like to discuss this further, please feel free to reach out. Looking forward to hearing from you! Best regards, photo Waylan Ryan Lead Sales Representative, Empire Motors Houston icon 833-485-1115 icon empiremotorshouston.com/ icon sales@empiremotorshouston.com icon 159 Tidwell Rd,Houston, TX 77022, United States

they sell lemons . bought car cash and didn't last a month. Flood damaged . Everything went wrong…read morewith it and couldn't even get a response . Title came In After I sold it for junk.

I purchased a 07' Ford Freestyle on feb. 2023, dealing with a 16 year old car they were honest…read moreenough to have trust upon the reliability of their car and that this would be a good purchase. This purchase wasn't pressured and they are an actual establishment ready for business. Good quality service and their shop department has a reliable and experienced man that gets the cars to the required needs to be road safe and reliable.

Bought a reasonably high-end car from this place based on the salesman word. It was a great judge…read moreof character. He was very professional & honest, gave me only the truth & facts abt the car. The car has run great ever since & has passed its first yearly inspection with flying colors! I would definitely do future business with this establishment & I do recommend it highly.

DO NOT BUY FROM THIS DEALERSHIP HE WILL LIE TO CLOSE THE DEAL WITH YOU! I bought a 2017 Chevy…read moreSilverado from this place in September of 2025 and although Mr.Bruce ensured the transmission and other parts have been recently replaced he LIED! My camshaft has went out, I have an oil leak in my back housing unit of my engine, brake pump went out, and many other problems that he covered up very well to close this sale. Over 10k worth of repairs and I haven't even had this truck 6 months. BEWARE OF THIS ESTABLISHMENT.

Relocation of this business here I was saddened from Mills Rd. in Houston, but I came today to help…read moresomeone find a car, and the business at this newer location is still as genuine. Cars are still reasonable prices, good mileages, and still get the same feel from the past. I've purchased two vehicles within 2 years and they still are holding to it's value. Owners will guarantee you a great vehicle with no headaches down the road at all. They will keep you as a future customer. My advice, shop here first. Call or Visit website for details.

Do not purchase a car from this company. They sold me a car with a rear busted axle, a leaking…read moreradiator, and a bad fuel line. According to the mechanic, they never should have sold the car with the axle leaking like that. The car was purchased for my 19-year-old daughter. When I went back with the receipt (totaling a whopping $1,700) in repairs to ask if they would meet halfway to cover the cost they refused. So in all after paying them$3,900 for the car itself and $1,700 on top of that in repairs. I am out of $5,600.00. Do NOT buy from these people. FB Marketplace is where they advertise. Again, DO NOT BUY FROM THEM!

I recently purchased a vehicle from J.G Hollins and the experience was great. They were friendly…read moreand professional. The process from picking, test driving and purchase was seamless , which is always a plus for me. Looking forward to doing business with them in the future. Anita

From the owner: Quality Used Cars We are an independent used car dealer…read morelocated in Houston's North Side. We have been serving Houston's Greater North-side and Heights for over 20 years! It's our top priority to sell the best and most dependable selection of late-model affordable vehicles at a cost-effective, competitive price!