The good: They have…read morea huge inventory online. They have no haggle pricing available for you to see what you'll pay minus tax, title, and license. They do speak Spanish. The bad: Not really customer service oriented. They didn't acknowledge any customer that walked in with a greeting of any sort. You have to go up and asked to be serviced essentially. The ugly: These folks are dreadfully slow! I showed up with a check in hand around 11am. I left, with the vehicle at 4:30pm. Keep in mind that 2 days prior, I went online and selected the vehicle. I had a quote emailed to me. I called the next day to ensure that vehicle was physically at that specific location. I showed up with a check in hand. It took them hours to process me. They had maybe 2 other customers every hour. These people are nice but slow. They are well meaning people but slow. Check your carfax because they are providing you with as is type vehicles. All in all, I would probably use them again. I just would start the paperwork before I physically show up.

The entire experience was yuck. Paper work wrong, took them over 24 hours to say they received a…read morewire transfer.( not how that works at all) Slower than snails with communication and severely lacking. Need a ton of customer service training. Manager Luis could have cared less if we walked out, but he would keep the $1300 cash deposit. They advertise a price and tack on $1595. for their inspection of a incoming used car to sell on their lot. DO NOT RECOMMEND. Buying a used car is a hassle as it is, and when the managers treat you as you don't matter, just not good. They do not seem to want to grow the business and that's a shame.

never buy a vehicle from here!! always giving us problems when we try to make a payment! very…read moreunprofessional, hanging up on me and screaming at me through the phone after asking repeatedly for her to let me speak to someone else for about 10 minutes and wont take my payment knowing that the next day they add a late fee charge. bob and paula suck! this hasnt been the first time and it wont be the last! we will be taking legal actions.

Worst dealership ever price isn't what it is on the site and people are very unprofessional don't…read moreeven waste your time at all and every single car has over 200k miles with some vehicles having broken side mirrors, dents and try to sale you a used car as if it was a brand new Corolla. Specially the women working there very rude

I recently took delivery of a 2020 Porsche, The car was in great condition and exactly as…read moredescribed. The staff were proffesional and efficient. Highly Recommend!

Champion BS artists. Advertised a Jeep Gladiator for 24790. I emailed them about this vehicle. they…read morereplied back with another price of 44990. I emailed them back. No reply! Then I left a Google review with all of the above info. They replied back" You must be mistaken we are out of business" So I called the number Waylan Ryan left in the first reply email. And guess who answered the phone? Mr Waylan Ryan. As I said champion Bull shit artists! BEWARE! Empire Motors Houston sales@empiremotorshouston.com Wed, Sep 4, 7:18PM (2 days ago) to me Hi Steve, Thank you for your interest in the 2022 Jeep Gladiator High Altitude! I've attached the link to the vehicle for more details and pictures. You'll also find the Carfax report directly on the listing for your review. Here's your personalized quote for the Jeep: Sale Price: $44,990 Documentation Fees: $85 Estimated Sales Tax (North Carolina 7% average): $3,149.30 Trade-In Value (estimated): $5,000 for your 2014 Toyota Highlander (final value upon physical inspection) Out-the-Door Total: $43,224.30 (with trade-in) Cash Deal Discount: We can offer an 8% discount on the sale price for cash purchases, bringing the sale price down to $41,390. Please note that the final trade-in value will be determined after a physical inspection of your vehicle. If you have any questions or would like to discuss this further, please feel free to reach out. Looking forward to hearing from you! Best regards, photo Waylan Ryan Lead Sales Representative, Empire Motors Houston icon 833-485-1115 icon empiremotorshouston.com/ icon sales@empiremotorshouston.com icon 159 Tidwell Rd,Houston, TX 77022, United States

True scheisters! After a $2k down payment and 1 year of payments, they took the car back. We were…read more2 weeks late, not 2 months late! This is how they make their money. Sell a car. Repo it back. Then sell it again. Buyer beware!!! Wolf in sheep's clothing! Btw, the E350 will never pass inspection with the fuel leak. Check under the back seat...........

Just got a nice crv here Today I had tears in my eyes driving home, Carlos and Garrett made this…read morehappen !!!! They are HONEST CARING AND PATIENT!! 5 FOR SURE I highly recommend Ella Blvd Motors I put my name on this Courtney G Guaranteed

Todo fue muy rapido el Sr y la Sra, son unas personas tan amables y buscan la manera de ayudar, un…read moreproceso bastante facil y rapido. Lo recomiendo 100%

From the owner: El dimealer que te habla con claridad, ain letras chiquitas ni malos entendidos…read more Las mejores facilidades para los hispanos.

WHAT A PIECE OF SHIT 'COMPANY'!! RUN…read moreRUN RUN These are just lowlife jackals. They straight lie--give you wrong information on a car, will use fake work addresses and work history to get financing, then try and give you a janky old car. How has the city not come after these idiots???

Went in for a 2013 Honda Accord , the dp said $1,100 . My boyfriend even talked to one of the…read moresalesman various of times to confirm the payment is correct ($1,100) . They said yes it is correct , but when we showed up in person they had us sign papers and give information but at the end they told us the dp is actually around $2,000 . We didn't have that type of money so we left bothered and let down. Why didn't they say this before? Do not recommend.

Service department is great My advisor Elizabeth is so…read morehelpful, recommending times, etc and makes sure the repairs are done quickly and perfectly Last visit I brought car in for ONE recall and there was another available, unknown to me and BOTH were done. Comfortable waiting room I will always buy from T V!

Solid four stars. I've been going to this location for years probably since like 1999 or 98. I…read morecan't even remember. It's been a long time. Since I've moved back to the Heights downtown area, I decided to give them another shot. So close to five stars! I utilized the valet service where they pick up my vehicle, do the oil change, they did a great job as well change the air filter, wipers, etc. that was a 5 star experience! That was an easy five star review for that service. It did an amazing job. I was out of town for three days so they picked up my vehicle. Did all the test and maintenance and everything like that and I come back on my vehicles at my valet. That was super convenient and very nice. I will always utilize that service. However, there was a bit of a scheduling issue. They forgot to pick it up Monday so I had to give him a call, but they got it taken care of that wasn't a big deal. I just kind of falls back to fundamentals if you have an appointment scheduled and sit pick the car up that way there's no confusion and I would have to call to make it happen. They brought the vehicle back and there was like oil stains on the front fender area. Typically most oil change companies cover that that way when you get the car back, it's not dirty. The problem is I just gotta wash at Mister car wash so I had to go take a bath and get it washed again. This is why I give them four stars instead of five. Other than that, it was a great experience. Customer service is great. The convenience of the valet service to pick up and drop off back at my valet. I can't tell you that right there is top-notch service. I'll give them a try again and probably change this to a five star because overall the experience was great.