Had them service my new house for 3-4 years every 6 months routine maintenance and inspection…read more Service was generally good. Nice people to work with but the last two times at the house completely misdiagnosed a "problem" I had with my heat pump. Got a second opinion and their analysis was not accurate. Saved me a lot of money having someone else look at it. Had them out one more time and was charged an exorbitant amount for what amount to 15 minutes of work. Upon inspection in the attic is was not cleaned up as they said it would be. In summary, nice people, check their work, if something seems more expensive than it should be, get a second opinion. Be suspicious of "problems" that need to be addressed.

I originally sought plumbing services on Angie's list, and they were the first company to respond…read more After a good bit of conversation and picture of my bathroom issue, Tyler and the owner realized the work needed was beyond their scope, and suggested I seek a general contractor to do what was necessary rather than take advantage of me and run up a major bill. Honesty and integrity is so rare these days that it is a pleasure to run into a company that practices them. I can only imagine what a great experience it would be to work with them!

DO. NOT. USE. Chaffee!! If they mess something while performing service, they will act like it was…read morenot their fault and just charge the customer to have it fixed!! They came out to the house on a Friday to clean the blower wheel and condensing coils, and I will add for free because previous techs had not been doing it correctly, is what they said. It really impressed me that they would do something like that. After the service was complete on Friday, the blower turned on, but shortly after, the unit completely stopped working, and the thermostat was completely turned off with a blank screen. Upon further investigation, they had not wired the transformer back up correctly and ended up ruining it. In the photos, the red wire was not supposed to be connected to the other red wire. Once, I called and went by the office to confront them about THEIR mistake!! Michael told me it WASN'T their fault and that parts just go bad and it would cost $230-330 dollars to fix. He claimed that if they felt it was their mistake, they would resolve the issue for free, but even with photo evidence, they were still denying THEIR mistake! I ended up buying a transformer for about $15 and wiring it up CORRECTLY, and the unit turned right on. I would watch out for this company; they will try to take advantage of you and be dishonest, even if all the evidence points to them being in the wrong.

Today I called about my Air conditioning repair. Lady who answered was very nice and said a service…read moreperson would be there today. Very impressive . Eric did a great job and was very nice. I will always do business with them.Thank you

Our experience with this company was extremely unprofessional. We scheduled an assessment with…read morethem, and they went on site without properly advising us. They were unsure which unit needed troubleshooting and did not bother to call for clarification. They went on site on Friday, and by Wednesday we still had no proper updates. They repeatedly told us they would submit a repair quote, only to finally admit--after 5 days--that they did not know what needed to be done because they were unsure which unit required service. This wasted 5 days of my time!When we asked to speak with the "owner," who was the one performing the assessment at the time, we were told, "You can't speak with him because he's busy working." We were also working and needed this issue handled promptly. If communication and follow-up cannot be provided because you are too busy "working," then that reflects very poorly on your business practices. The lack of accountability and honesty was extremely frustrating. :) And for future reference, the operator should never raise her voice at a customer. Professionalism and proper customer service should always be maintained. I was the one dealing with the issue and the unnecessary delay, so that response was completely inappropriate. I strongly recommend additional customer service training for her.

Compass provided above and beyond support for a long time customer. Providing troubleshooting and…read morereplacement of a component in my home that wasn't a normal part of the equipment provided with our install. One of the power supply breakers to our unit was chattering and was hot. I called Compass and a technician was dispatched the next morning. He checked the situation and determined the breaker was failing due to age and not my HVAC unit..he obtained a new breaker and replaced the faulty one. The problem was solved better than new. My experience with Compass has always been OUTSTANDING!!!

Tim came and got the unit up and running without a hitch. I appreciated his thoughtfulness and…read morepatience in answering all my questions . I would highly recommend A&L HVAC.

On time Though…read more Professional Well informed Friendly Worth the price Dependable Informed

The builder of our rental property in Marysville, TN, Pistol Creek Builders, installed the AC…read moreincorrectly. The air intake vent was too small and collapsed. We had Veracity Services fix the tricky situation while staying within the warranty. Frank, the owner, was patient, and his expertise showed. I plan to contact the builder to replace the AC vent.

Our upstairs a/c bit the dust after 21 years of service, and was covered under our home warranty…read morewith Veracity as the service provider. Our service tech was Mr. Fadel Shamaly. This young man is one of the most responsive and communicative people that my wife and I have had the pleasure of dealing with. Ever. There was an issue within the home warranty company and from start to finish, he knew exactly what was happening and stayed completely on top of things. When the warranty issue was resolved, he immediately took action and was able to get in extremely quickly to replace our unit and serviced the downstairs unit. The work was done quickly and efficiently, and we have air before it starts getting hot out. We would recommend Fadel and Veracity to anyone needing a/c services. Top notch communication and service.

Get everything in writing don't trust them at all. If I had to do it again, I'd record everything…read morewe discussed to make it easier to sue them. I would never have them install an air conditioning system again, it's been nothing but problems.

Good people, quality work, they have done a good job for me every time. Mike and Lois are top of…read morethe line.

Clark provided excellent service and support. Will most certainly use again…read more I highly recommend this company for your HVAC Needs.

We called our home warranty to get our AC fixed because it wasn't cooling. I had gone out to the…read moreunit when it wasn't working and tried to figure out what the deal was since I build houses and I've messed with units before. Well the warranty company sends these guys out when i'm not here and their technician says that because apparently I messed with things that are issue started before our warranty kicked in. He said it was a pre-existing condition. How the hell would you know anything like that from AC unit? do yourself a favor and don't use this group because I'm pretty sure they're untrustworthy

Always had a great experience with Jim and the guys at A and A Mechanical. He has worked on both…read moreunits (main and basement) at my mother's house, and he has repaired the unit at my own home. Quick to respond and fair priced. A and A Mechanical are my "AC guys."

I called this guy for him to work on my air conditioning and told him exactly what was wrong with…read morethe air conditioner before he came out he told me it would only cost me $40 to get the repair done. Told me it was just a fuse that went out. Fuse cost less then $5.00 Beforehand. We agreed on that price. He came out to fix my air conditioning unit whenever he got done he wrote up a invoice for me and doubled the price after he had finished the work. No explanation on invoice of why he doubled the price. If I could give ZERO STARS I would.