Our experience with this company was extremely unprofessional. We scheduled an assessment with…read morethem, and they went on site without properly advising us. They were unsure which unit needed troubleshooting and did not bother to call for clarification. They went on site on Friday, and by Wednesday we still had no proper updates. They repeatedly told us they would submit a repair quote, only to finally admit--after 5 days--that they did not know what needed to be done because they were unsure which unit required service. This wasted 5 days of my time!When we asked to speak with the "owner," who was the one performing the assessment at the time, we were told, "You can't speak with him because he's busy working." We were also working and needed this issue handled promptly. If communication and follow-up cannot be provided because you are too busy "working," then that reflects very poorly on your business practices. The lack of accountability and honesty was extremely frustrating. :) And for future reference, the operator should never raise her voice at a customer. Professionalism and proper customer service should always be maintained. I was the one dealing with the issue and the unnecessary delay, so that response was completely inappropriate. I strongly recommend additional customer service training for her.

Compass provided above and beyond support for a long time customer. Providing troubleshooting and…read morereplacement of a component in my home that wasn't a normal part of the equipment provided with our install. One of the power supply breakers to our unit was chattering and was hot. I called Compass and a technician was dispatched the next morning. He checked the situation and determined the breaker was failing due to age and not my HVAC unit..he obtained a new breaker and replaced the faulty one. The problem was solved better than new. My experience with Compass has always been OUTSTANDING!!!

Tradewinds did a great job when they came out to fix my ac. Not only that but they came within 2…read morehours unlike other companies that make you wait all day. Very friendly, professional, and knowledgeable. Will referring my friends and family to this company from now on.

Veracity Services responded to my home warranty air conditioning service request promptly - within…read morehours - and scheduled my appointment at a convenient day and timeframe. Fadel called to confirm schedule and update me on specific arrival time and showed up exactly as scheduled. He quickly identified the problem and solved it. My A/C is now blowing cold air efficiently! He was friendly, provided good advice, and I am confident of the quality of repair. In fact, I was so pleased that I asked him to provide a quote for a preventative maintenance service contract, which was a very reasonable price. I definitely recommend the company.

The builder of our rental property in Marysville, TN, Pistol Creek Builders, installed the AC…read moreincorrectly. The air intake vent was too small and collapsed. We had Veracity Services fix the tricky situation while staying within the warranty. Frank, the owner, was patient, and his expertise showed. I plan to contact the builder to replace the AC vent.

Amazing guys all the way around. Have used them twice, once…read morefor an issue with our thermostat and next visit we signed up for their yearly inspections. Both times customer service was outstanding, explained everything, no hidden fees, professional to the end. And the cost was totally reasonable for work they did. Thank you so much guys!!!

Was awesome getting my Ac finally repaired from this company other company's wanted almost twice as…read moremuch. Great service also friendly tec.

DO. NOT. USE. Chaffee!! If they mess something while performing service, they will act like it was…read morenot their fault and just charge the customer to have it fixed!! They came out to the house on a Friday to clean the blower wheel and condensing coils, and I will add for free because previous techs had not been doing it correctly, is what they said. It really impressed me that they would do something like that. After the service was complete on Friday, the blower turned on, but shortly after, the unit completely stopped working, and the thermostat was completely turned off with a blank screen. Upon further investigation, they had not wired the transformer back up correctly and ended up ruining it. In the photos, the red wire was not supposed to be connected to the other red wire. Once, I called and went by the office to confront them about THEIR mistake!! Michael told me it WASN'T their fault and that parts just go bad and it would cost $230-330 dollars to fix. He claimed that if they felt it was their mistake, they would resolve the issue for free, but even with photo evidence, they were still denying THEIR mistake! I ended up buying a transformer for about $15 and wiring it up CORRECTLY, and the unit turned right on. I would watch out for this company; they will try to take advantage of you and be dishonest, even if all the evidence points to them being in the wrong.

Today I called about my Air conditioning repair. Lady who answered was very nice and said a service…read moreperson would be there today. Very impressive . Eric did a great job and was very nice. I will always do business with them.Thank you

Air Force AC was extremely responsive and professional! Although I live out of state, Rocky and…read morethe crew worked with my tenants and me to ensure the best option for repair and or replacement was considered. Out of three separate proposals, Air Force was the most comprehensive and took the time to recognize my military service to add an additional discount. Outstanding service!!!

Rocky is great! Super knowledgeable and able to diagnose the issue pretty quickly. I would highly…read morerecommended Air Force AC and Heat. Thanks for you help Rocky!

Had them service my new house for 3-4 years every 6 months routine maintenance and inspection…read more Service was generally good. Nice people to work with but the last two times at the house completely misdiagnosed a "problem" I had with my heat pump. Got a second opinion and their analysis was not accurate. Saved me a lot of money having someone else look at it. Had them out one more time and was charged an exorbitant amount for what amount to 15 minutes of work. Upon inspection in the attic is was not cleaned up as they said it would be. In summary, nice people, check their work, if something seems more expensive than it should be, get a second opinion. Be suspicious of "problems" that need to be addressed.

George in their plumbing dept was so professional and nice. He did an excellent job fixing my…read morebathroom faucet, bathroom drain and my toilet. I will definitely call them back for all my plumbing repairs.

The work crew was highly efficient, skilled and so well mannered. They were very concerned about…read morethe quality of their work and making sure I was happy during the entire process. I am so grateful to have found this HVAC company and wholeheartedly recommend them!

I highly recommend this company for any ac repair needs. When I first looked for an HVAC company to…read morefix our air conditioner, over the summer, I did not find many recommendations and received suggestions from neighbors that were not helpful, so I wanted to make sure to review this company, since I found so little guidance. When our ac stopped working in July, I searched for a company that could fix it. When I called around, I was frequently told "we cant be out until next week," or "we aren't taking new appointments for "the next 10-14 days." Fortunately, JC's was able to come out within 48 hrs, which was good since it was July and my wife was pregnant with our daughter. When the repairman arrived, he was able to quickly diagnose and correct the problem with our air conditioner. The price was reasonable and he gave us instructions on how to avoid having the same problem, in the future.