Repaired our Williams wall heater. They were on time, clean,professional and a fair price. Their…read moreserviceman is a good representative to their company

This started as a great experience with Matt and unfortunately ended as a terrible experience which…read moreis forcing me to write this review to warn others. Matt repaired my Samsung fridge for freezing at the back panel. First, in Oct 2022, he installed an extra heating element for $340 and promised me that the issue is permanently addressed. Then, I had the same issue again within 4 months in Feb 2023 and this time, he replaced the evaporator cover assembly for another $75 and promised me that this is the ultimate fix and I would not have to worry about this issue again. Now, I have the same issue for the last 3 months and when I contacted them, they are essentially asking for another $537 to fix this issue and claiming that they won't even come and check why their fix didn't work because the fix is out of warranty. I would expect any decent technician to at least find out why their "ultimate fix" did not work and do what they can to address the same issue for which they were already paid $415. Please avoid because ultimately what matters is whether they stand up to their work and not whether they are nice on their first visit.

Excellent no bs service & results. Ben was prompt, efficient, and knowledgeable. If an appliance…read moregoes bad, they are the ones to call. Thanks

Santa Cruz Appliance technician Ben called to let me know he was on the way , arrived early in…read moreappointment window and was very nice to my dogs . He also did a fine job repairing the washer .

He found a time that worked with my schedule, was able to fix the drain pump on my washing machine…read morein a timely manner. I appreciated that he had the part with him already. Thank you ! Now I can wash my clothes !

I'm probably one of the most difficult people to please. I'm not proud of this but my past was in…read morethe restaurant business. Letting repair people into my home psychologically is not easy. Most think the homeowners are not knowledgeable and we aren't, otherwise we would fix it ourselves. However, we have everything else you need to be a judge of a clean, knowledgeable, honest, and efficient repair person. Marian's first visit was to vacuum out our Thermador refrigerator and garage fridge. I wasn't in the mood to meet him but my husband told me how he worked. I liked what I heard. About 2 weeks later the heavier door on the Thermador fridge slumped. To be honest, it wasn't to my satisfaction brand new, the door was sticking out a little but after a remodel of the entire home, one gets burnt out. Marian fixed the door better than the brand new one installed and showed us why and how the problem happened. The stove he changed the lights effectively and fast. Then the big question came from me, can you take the oven door off and take it apart to be cleaned? I've asked 2 other appliance companies if they could but they said it takes a long time and is not easy. Then I said, I can make a new appointment for this for you to come back. He said, he could fix it now. My oven door has 3 glasses. To watch him take off the door and apart was pretty amazing because of his calm, perfected work speed and stress-free demeanor. We all know talent when we see it. I think by now, I told him 3 times how happy I was, and thank you too. Lastly, if you are wise enough to call him for help then you must have done many great things in life to get him. Also, YES his prices are well thought out and fair and reasonable. If you are the kind of person who tries to get a lower price from businesses, don't call because you don't deserve him.

I requested service to determine why My Wolf oven wasn't heating. Vlad arrived within a few hours…read moreof my call. After checking the most obvious problems, he determined that the thermostat required replacement. He had one with him and did the work while he was there. He sent pictures along the way. And it works great. It wasn't cheap, but it was a job well done.

They answer the phone right away, scheduled to look at my dishwasher that day, found the leak I…read morecouldnt find, ordered the part, came back with no additional charge, and fixed the issue. I can tell you they were not low cost, not even close, but compared to buying a new Samsung dishwasher with all the tarriffs and price increases these days, it was worth it. And they were no hassle, on time, and offer a Good warranty on the work, ez to pay with their online invoice. I would call them if another appliance in my house breaks without hesitation.

I can't say enough about the guys at Aped. They were extremely knowledgeable about my gas dryer…read more They helped me test parts. I was going to buy a bunch of parts and they pointed out the parts that fail most often and I saved money. They also helped me narrow down the problem that was the likely issue - the control board. That part is mo longer made so they found it for me on ebay! I can't remember being treated this well by a business in a long time. Thanks guys!

Well I've used this place since the mid-70s when it was across the freeway and the great Evan…read moreGatsby who was a friend of mine was behind the counter. He soon became owner, and we had many decades of business together. I've long since retired but I still use the place now and then for people who just won't call anybody else no matter what I try to do. This is a great place. But it used to be better when Evan was there. If you were an appliance technician in need of a part this was the only place in town that was reliable enough to get you that part correctly. For all those people that drove over the hill shame on you. You should have been supporting your local business. I still do to this day and have been since 1978. Retired tech who used to work for appliance service center when it was still a good place.

It's really difficult to get competent repair people who respond quickly to the needs of folks up…read morehere to the Santa CruzMountains. Christian is phenomenal! He and his team were quick to respond. Christian is so knowledgeable and accommodating. Thank you for fixing my washer for a fair price!

Excellent service. Quick to respond and easy to schedule with. Sebastian is fantastic. Knowledgable…read moreand professional, gave us an honest appraisal of our current situation. No upselling whatsoever. Trustworthy and reliable. We have decided to replace our 24 year old unit based on what we found, mostly due to very old technology in this unit. These folks also offer preventive maintenance as well, new or used. Diagnostic fee charged (75.00 as of this review) will also be applied to any approved repairs. Appointment was not rushed in any way with all questions/ concerns addressed. Highly recommended!!

Carlos is a lifesaver! Our fridge stopped working and within an hour after calling him, Carlos was…read moreat our house diagnosing the issue and beginning repairs. He was professional, efficient, and affordable. Plus, Carlos is an all-around nice guy. I feel confident saving his phone number as my go to Appliance Repair in Santa Cruz.

Carlos came right over and fixed my Bosch dishwasher. I recommend him for making quick work of a…read moreperplexing problem. He even showed me how to fix it myself.

I had started to try to clean the blower fans inside my Vent-a-Hood range vent and ran into…read moretrouble. I couldn't see the release set screw and I wasn't able to pull the two blowers off_ Fuse Service really saved me! They arrived on time, knew what they were doing, fixed my problem and put the vent hood back together. It was very hard to find someone willing to come out for this problem. I'm very grateful to them for taking it on and getting the vent parts off of my kitchen counter~

Amazing. Replied quickly and came and repaired our washer. Couldn't ask for anything moreread more

Arrived on time and already had the parts needed to fix broken pump on my washer. Service was quick…read moreand showed experience dealing with these combo units. Would recommend.

I'm submitting five star now, without having used Derricks before, simply for the number of…read morereferrals my handyman and appliance co have recommended them to me. I currently have two appliances that have already been looked at by my regular Handyman and in each case he was able to do a quick fix but referred me to Appliance Repair for true fix.

Sergey was super friendly and knowledgeable. He was able to fix my dryer on the first visit and I…read moreused Victory again to perform recommendations he suggested. Dryer is working at 110%! Thank you!

Did not receive proper diagnosis but still charged the diagnostic fee. Additionally, the…read moretechnician never followed up with a quote for repairs. Sent text to technician for follow up and he never responded.