This company was great! New owner for last 2 years so forget any negatives you may have seen…read more Showed up when promised, got our Almeda fire cleanup done in 1 day, and cleaned up nicely. Can't say enough about how sensitive they were to our needs. Hope we never again need their services, but they would be the only ones I would call.

Outsources their work then charges about 30% higher than other companies. Save yourself at least…read more$500 and call Portland or Bend. Even including travel, their quote is significant less.

Rod was great! Super nice guy and I love that their service doesn't require any repairs after…read morethey're done. Couldn't recommend them more.

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Slow and doesn't live up to their promises. If you choose this company, be prepared for lots of…read moreno-shows and slow call backs... if you even get one. They didn't think the fact that we didn't have water was important enough to not blow me off. Extremely unprofessional. They also lied to me about when they got the test results back from the asbestos test, which made me have to wait an additional 3 days of waiting... with no water. I had to switch companies in the middle of the job because serve pro had an such attendance problem. I switch to Service Masters and boy am I glad I did. They came in and did a wonderful job!!

They are very dirty. No ones know what to do or how to do it. They don't track anything when it…read moreleaves and come back. Very unprofessional

First off these guys are not experienced, both technicians admitted they are new to this and don't…read morehave very much experience in this field. I can live with that, but lack of communication, lying & unaccountably are another thing. Friday 18, 2018 --- Eli with 1st response set up an appointment for me for Monday 21 @ 9-9:30am. I confirmed via phone call with him Monday morning before 9 am that he was headed my way from Medford to GP. Texted him at 9:30am to ask if he was headed my way, called again at 10:30am, the guy didn't get to my house until after 1pm to give me a 2 minute quote. The only act of admission I received from him upon arrival was, we must have gotten our wires crossed. No you flat out lied to me & showed that you believe my time is worthless between multiple calls & texts that your confirmed. He's supposedly set up the dry wallers for today Wed. 23 & the painters for Thur. 5-24 and was going to get the quote over via email from Serv Pro's. I tried to call & text Tuesday with both ServPros and Eli with 1st response and was promised they would have the quote over by end of business Tuesday and they would get me the #'s to the dry waller and painter. Eli never responded to 2 calls, 1 VM or 1 text, nor did Serv Pros respond to the email by EOB yesterday. I called & texted Eli back this morning to see if the dry wall people were still coming out, no response. Finally got a hold of Serv Pro's this morning, upon which was told that the first response tech's were at Serve Pro's office, but they aren't going to do the job. Waste of half of my week, instead of 1st response made you should call yourself "No Response'... Use at your own risk!

Avoid, it's a bad experience and bad company. They will not call you back during a job with an…read moreestimate and will bill you 6 months later for thousands. I could go further but what they say and do are two different thing. Also if you plan to contact there phone number it will only go to voicemail and whatever is said to your face will not be what actually happens. Jason Stout should be avoided.

As people often say when so appalled by service, "if I could give no stars, I would". There is a…read morereason that 12 of the 18 reviews are 1 star! And if you read them all, you will note that almost every dissatisfied customer has similar complaints (high prices for little return, dishonest practices, damage not present prior to their arrival for which no accountability, unpleasant dishonent "front" man - Rusty, etc. In my case, pretty amazing that they could not find any damage other than the obvious when in the end, it was a 75K remodel to find the source, eliminate the cause and repair all the damage. Apart from their lack of professional expertise, their people skills are horrendous. From top to bottome, these people were dishonest, unpleasant and incompetent to say the very least.

Had Service Master come out to my place because I had some water damage. They had to remove the…read moredishwasher and an electric outlet. Instead of capping and tucking the wires out of the way. They left the wires completely exposed and on the floor where anyone could have touched them. I saw the wires and thought they were dead, thinking no one would be insane enough to leave live wires out. My kids or pets could have easily touched them. This type of negligence borders on the criminal level. I hope everyone stays away from this company. They are not worth the risk.

I called and setup an appointment and they told me it would be between 0900-0930AM. No call or text…read moresaying they are not coming nothing. I called to make sure that the appointment is from 0900AM to 0930AM and not 0900AM to 0930PM. WhenI guess they just don't notify people if they are not going to keep the appointment.