I have a 2012 Honda CRV, and have never had a problem with this car, until January 2014, when the battery would die. At first I thought I had left the key on, or lights on, etc. so I didn't think much about it, until it happened again, a few months later, as time went on it happened a few more times. I took the car to the garage, and spoke with Dan Vukovich, he tested the battery, and ran some tests, but couldn't find anything, so I left, a few weeks later, it happened again, and my husband took the car into the garage, and they put it on the machine, and did an update, and said, that should take care of it. Well, it didn't, it happened, again, and again, Its very hard to find someone, to help you jump the car, when your stuck, seems no one wants to get involved. The other day, it wouldn't start In my garage, and I called Dan, he told me to have it towed in, and it would be better to check it that way,and promised to find the problem, or keep the car until he fixed it. I had problems getting a tow truck, as they didn't want to tow it out of my garage, or come into my driveway, so my husband jumped it for me, and the following morning, when I was going to work, it would not start again, so I called Dan Vukovich again, and he promised me, he would find the problem, and to bring it in after work, which I did, and he put it on the machine, and tested it, and he did find the problem for me, and he fixed it , as he said he would, since it was happening more often it, was easier to find the problem, but I just want everyone to know, how professional Dan Vukovich is and ,dedicated to his job, I want to thank Dan for helping me and being so kind and professional. read more

Once upon a time, in a Honda factory in Mexico, a Mulberry HRV was born. Mulberry was very much wanted from the moment she was a thought in her Honda parent's minds. I waited ever so patiently, nearly a year, for her arrival. But, as Mulberry does, she was going to be fashionably late to the party. Truck by truck, her brothers and sisters arrived at Smail Honda in Greensburg, PA before her. We knew she was coming, but didn't know when. The GateKeeper of the Smail Honda Party Park, Tom Sylvester, was ever so kind to allow me to come visit her siblings in different colors and features while I waited. I even took a friend with me to visit them, and just as you can't go to an animal shelter without bringing home a kitten, he took home the cutest, tiniest gray Fit. Finally, 3 weeks after her release date, Mulberry arrived. It was a glorious Saturday whenever I went to pick her up and bring her home, but first I had to learn more about her. Tom took plenty of time in showing me what all of her buttons did and how she liked to be handled. Trever Henderson in financing helped me add on the Auto Butler package so her paint would always shine. Mulberry is full of personality. Her Magic Seat is a thing of beauty. Her hauling capacity amazing. She might look like she doesn't want to get her wheels dirty, but don't try and stand in her way! With AWD, she can and will go anywhere and everywhere I need her to. And at the end of the day, we pull into the driveway as the sun sets behind us, and Mulberry and I will live Happily Ever After. The End. read more

We live about 45 minutes from Smail Honda. We do not have to do business with them, but when we were a young couple we bought our first Accord from them. Now we are on our third brand new vehicle from Smail. Recently my wife took our 2013 Accord in for the FREE inspection. However, they would not pass the vehicle because the tech said the wiper blade was causing a smug on the glass. They would of course change the blades for $85. My wife called me and put me on the phone with the tech. I guess the tech did not know I just changed the wiper blades and I knew 100% they were fine. I asked that he recheck the blades, and he again gave me the same BS. He knew we would not want to drive the vehicle home without the new inspection sticker. I had to yell at him to give him a reality check. He put my wife back on the phone after I asked to speak with a manager. Oddly enough he then said the wiper blade was fine, and that it was just a chunk of ice. Hmm, a service tech that does not know how to properly check a wiper blade; several times. Forget about the fact that the car was hot and sat in a heated garage for a few hours while they serviced other cars. I suppose the ice must have been huge. Most people just pay the money to save them the stress of fighting about it. Deceit and scum for sure. It has been several weeks since the PASSING inspection and the wiper blades are still perfect the way they were. read more

My mother and I have been coming to Smail Honda Village for years after another Honda dealer treated us poorly numerous times and certainly lacked within their service department (This was the Pleasant Hills PA Honda dealer). After those horrible experiences I sought out another dealer to go to for service, this was back in 1997. Up to this point we have purchased 3 Accords from them and will be going again in the fall for another (Tom S. in sales is fantastic and offers great assistance and NO PRESSURE!!). Smail Honda Village has an excellent service department. Not once have I felt uncomfortable or unvalued as a customer there. "Dean S" in service is TOP NOTCH with customer service, being completely up front with the service you are receiving or will need at some point in the future. His demeanor is what ALL service advisors should be modeled after and demonstrate to a customer. A+ across the board with again both sales and service. Additionally, I reside within 15 mins of 2 other Honda dealers (1 in Pleasant Hills PA, and now another in Belle Vernon PA) and will not even consider going anywhere else but Smail Honda Village, it is about a 45 minute drive with traffic, but I am more than happy to do so because of my long time relationship with them and again the great service. read more

I was a little disappointed after my old honda civic (98) sat at the dealership for over three weeks and there was practically no communication with me as to what had been done. It was there to find a problem with a water leak. After spending over $300 to fix the problem, the car continued to leak. Shortly afterwards, the car was sold to a neighbor who quickly figured out problem and corrected it with a minimal cost of $24 for parts. This, I will admit, made me very angry after the technicians at Honda couldn't figure out what was causing the water leak and making me pay over $300 for something that wasn't fixed. The car is now running great and has NO leaks. I honestly feel that Honda should have refunded my money for not doing a good job. Worse part is, now I'm an owner of a 2017 Honda CRV and am praying that I don't receive the same kind of service. During my inquiries as to how my vehicle was coming along, I was very disappointed with one of the service techs that waited on me. He was rude, did not give me the correct information about my vehicle, and did nothing to help me when I asked where it was parked. Several of the other people who I had spoken with were very polite and helpful. read more

My wife and I have always had good luck with Smail Honda Village. One of the service advisors, Frank, has always provided first-rate service to us. For instance, I had to get a few warranty recall items done on one day. It was supposed to take five hours and we were out of there in three hours with a car wash as well. Smail also honors competitor's specials and coupons, which helps. Their lounge is very nice with free hot beverages, wireless internet, and more. You can also catch a ride to Westmoreland Mall other local places through their shuttle. Recently I noticed they added other services you can purchase like roof racks & rails for a Honda Odyssey, a car starter you can use from your house to warm or cool your vehicle, and more. Finally, the best part is they don't tell you that you need something for your vehicle when you really don't. They tell you what you need for your vehicle that day and what they would recommend you consider like a four-wheel alignment, etc. Several of their service advisors have been with them well over 30 years which says something. The employees seem to be treated well and the customers are as well. read more

In August, I bought a Honda AWD CR-V EX at Smail Honda Village. This is the second Honda I've purchased there, and the buying experience got even better. Kim Johnson was our sales consultant. Kim was outstanding in all respects. She knows the cars very well. She patiently answered all of our questions in a professional, straightforward, and understandable way. We test drove 2 cars and Kim made sure we were thoroughly familiar with each one before we made our choice. We went in with a price in mind and Smail beat that price. The showroom is beautiful, bright, welcoming, and immaculate. The bathroom was even immaculate! Jim the manager and Bill the finance guy were also knowledgeable, efficient, professional, and tuned into our particular questions and needs. Everything about the Smail experience screams "We care about our customers. We want you to have the best car-buying experience ever. We want you to love your new car." Kim also sells all the other Smail brands. Go buy your next car from her. Thanks, Kim!!!!! read more

Our 2012 Honda Accord is the third vehicle we've purchased from Smail Auto and we are very happy with it. Our experience with this dealership has been positive in every aspect of car buying and service. The sales persons we dealt with were informative, polite and professional. While they were eager to make a sale, they never employed the high pressure tactics that some dealers use. They offered a fair trade amount for our old car ( we did our homework and checked online) and gave us time to make up our minds. We have been very happy with the service department. The appointment times are honored and they do their best to give an accurate pick up time. The service staff is friendly, efficient and professional. They always explain what was services were performed on the car or what repairs were made. The shuttle to Westmoreland Mall is a real bonus. read more

Walking into a car dealership as a woman, and a first time car buyer, can be quite a scary thing. I walked in nervous, but was warmly greeted by the staff. After being introduced to salesman John Myers, he took me to the vehicle I was interested in, we went for a test drive, and I can honestly say I was at ease with him. At no point did I feel pressured or that he was just trying to make a sale. He worked with me, and financing, to get me a deal we both were comfortable with, and I was happy to shake his hand on my new purchase. Being from out of state, and late in the evening, the paperwork took longer than expected. It was way past closing time when I left in my new car. However, everyone involved was gracious and performed their job professionally. I couldn't have asked for a better experience or a better salesman. read more

The service and attention I received from Dean Smetak was as good as it gets . However I have a 2014 Honda Accord 4EXL that has a transmission(cvt) which produces a pulsation when lightly accelerating from 10 to 40 mph. The dealer called in the District Sales Mgr. and Dist. Engineer to review the problem and road test my car. Result: the pulsating is the nature of the transmission . Apparently I will have to live with it until it fails .This problem materialized at about the 16,000 mile life of the car. My experience with the transmission has also been reported in the local paper (10/21/15) from a survey taken by Consumer Reports about Reliability of vehicles. I have driven 3 Toyota Camry vehicles during the last 30 years each over 140,000 miles. I am now regretting switching to Honda. read more

I bought my S2000 from Smail Honda in 2007 and I wouldn't consider taking it anywhere else for service. They take excellent care of me and my car. Each time I make an appointment, I look for the same people to be there (i.e., Bill Heller, Heath, Frank S., et al.), who know me and my little S2000. I always feel like I'm getting special treatment and they do everything in their power to accommodate my quirky schedule, b/c I live over 20 miles away. I totally appreciate the hospitality, also: free Wi-Fi, service update screen, coffee, vending area, shuttle to the mall and doughnuts (if I buy them--LOL), direct contact with mechanic, if needed. Smail knows what good customer service is all about and it keeps me coming back. read more

I truly love the new car. Unfortunately I fell and cracked a rib the evening of the purchase! Sooo, I have only driven it 5 times! I haven't even reached "empty" yet on gas tank. That's enough to know it handles great and looks great. I will have to study the book more to figure out Blue Tooth and Pandora better. I have, at times, found the book less than helpful. However, basic features have been easy to figure out. The sales person, Curtis, and the financial guy were helpful and clear. They explained everything quite well. I stick with Hondas due to excellent service department treatment in the past. I am sure this will continue. read more

My go to guy is Dean and he is the best rep Honda has. He is always helpful and explains everything to me in great detail. I especially like the special offers Honda gives on services.Prices are more comparable to others now. I live an hour away and even though there is a Honda dealership where I live I prefer to go to this dealership because they are friendlier and they give more prompt and courteous service. I don't feel like I am being ripped off. I do admit I have had to have some work done locally because it was just cost prohibitive for me to go to daealership. But as long as I can afford to I will go to this dealership. read more

I have been a customer of Honda Village since 1988. Prior to that, I had some unpleasant experiences with dealers for other makes of cars. Not keeping appointments, not doing the work intended, etc. They did not back up their promises. Honda Village was recommended, so I tried them. It has been a successful relationship. My wife and I are now driving '07 and '12 Hondas from Smail. Our success came when we decided to buy cars based on the dealer and the dealer's reputation, not the appearance and glitter of the cars in the showroom or the glossy appeals from sales departments. It has been a successful decision. read more

Took my new Honda Accord in for it's first oil change a couple weeks ago and got the usual excellent service at Smail Honda. They check it over and note anything needed...and in this case they found everything in fine shape. A pass through the car wash on the way out keeps things looking good. Thanks to Terry and her crew for the fine service and for accommodating me on very short notice when I had the opportunity to get this service work done. read more

Smail Honda did a great job helping me find the perfect car (Pilot), trim level, and were fair with my trade-in. They explained the features of the car perfectly (thanks Tony!) and I felt confident that I knew all the ins and outs of the car upon leaving the dealership. No over the top pressure, just well-prepared people who explained pros and cons of various vehicles. Closing at finance was easy and stress free. Nice job! read more

Working with the service managers has always been a very good experience. Dean has gone the extra mile to make sure that my service visits have been exceptional experiences. The work has been top of the line professional. Dean has always made sure that everything that he says will be done is done. In today's world, it is nice to know that a dealership really cares about its customers. Thank you so much Dean! read more

I've been doing buisness with the Smail organization for almoat 10 years. I work at a car dealership, so it would be much easier for me to just get my car serviced while I'm at work, but it is more than worth it for me to go to Smail Honda instead. Nothing can compare to the exceptional customer service I get from Frank and the peace of mind knowing im in good hands with the whole Smail crew. read more

Just purchased a 2015 CRV EX. I always deal with Tom Sylvester, no pressure, just great service. Being in temp offices made it a little more difficult than normal but they have to work through the remodel. I have a 2002 CRV, if this one holds up as well I will be thrilled. Great mpg on the new one, good ride and handling. Need it for the winter in the Pa. Mountains. AJW Somerset, Pa read more