After a few years trusting this office to handle my insurance policy and 20 years with my driver…read morelicense I received a letter from motor vehicle division canceling my driver license. I got in shock, I called them and ask them how was this possible, Specially without getting a call or notice from them even when they get notified when payment has not being made. They got in the system and told me my automatic payments was "cancelled ", no explanation about and never notified of any problem. The only solution was to get a new policy. I ended up paying "nowadays prices", hundreds of dollars over just because their lack of responsibility, not taking care of their clients policies. So be aware or you may be wasting time and money with these people.

From the owner: For all your insurance needs Univista is your best option.read more

Samantha was highly recommend by friends and after talking to her I can see why…read more She is very attentive and made me feel very comfortable . Her customer service is excellent.

Horrible representation of State Farm. I lasted 3 Months…read moreonly, i went back to progressive. The service was horrible, they charged me over $40 without an explanation, dishonest people in the end they took me $30 more,I waited 2 months for a refund since my "representative" never updated the address. Only Michelle was the decent person there. Never Ever again!!!!

Today I spoke to Dana with questions about my policy, and even though I was all over the place like…read morea tornado, she was patient and helpful. She was quick in responding, quick like in seconds, she emailed the form to me while we were chatting and emailed the link I needed as well. I have been with them now for almost two years, and they were the cheapest of the companies I contacted, including progressive and Geico. If you are looking for insurance and customer service, make a call to them first!

We have been involved with Dana Tross as our insurance agent for approximately 20 years. We find…read moreher refreshing and confident as a representative in the insurance business. Dana recently spent time reviewing all of our policies per our request. She not only saved us money, but also provided us with the best insurance options available. We would highly recommend Dana Tross for any insurance issues.

Came here to get a a quote prices are definitely very high..Ron gave me his best price and that was…read morethe best he could do..nice place but a lil expensive

Great office. Staff are very professional and courteous. Dealt with them for 8.5 years. I only…read morestopped doing business with them because I am no longer local.

It might look small from the outside but it packs all your insurance needs inside. Ask for Ismary…read moreor Lilian, you won't regret it.

From the owner: Proudly providing auto, homeowners and business insurance policies to the Hollywood FL area for…read moremany years.

I would like to express my most sincere gratitude to CSR Maximiliano for his attention to detail…read morewhile taking my statement over my recent accident. He was very helpful and made feel at ease the entire time while making my claim. I felt as if I was talking to someone I've known for years. Helpful, friendly and professional.

United Automobile Insurance Company has been one of the worst insurance experiences I've ever dealt…read morewith. A claim was submitted on January 2, 2026, and they have had all required documentation from the start--police report, photos, repair estimate--and they verified that the insured was current. Despite this, more than 30 days have passed and no payment has been issued for minor damages. I have made over six phone calls, only to be given the runaround every time. There is no sense of urgency, accountability, or concern for the people affected by their delays. My assigned adjuster, Rafael Hernandez, has failed to do his due diligence to move this claim toward resolution. Because of this delay, I have been out of work since the accident and cannot return until my vehicle is repaired. Other insurance companies are able to issue checks on the scene or resolve claims quickly--United has done the opposite. This company appears to avoid paying claims for as long as possible, regardless of the impact on claimants. I would strongly discourage anyone from using United Automobile Insurance Company. If you value responsiveness, professionalism, or timely claim handling, look elsewhere.

After being a loyal customer for several decades, and referring numerous other customers to them,…read morethey screwed me royally! I took a trip to Ireland and first called and asked if i needed to get insurance with my rental car. I was told my policy covered it. I asked if I should get supplemental insurance and was told no. As luck would have it, i got bashed while parked in a garage...and now was told no, we don't have a record of the call but there's no way we would have said that because you were not covered! But the WORST part was, Metlife said okay if you were told you were covered, we'll cover it anyway. And THEN Willis changed their story to "we remember the call and we said you were not covered." I called Scott Willis and talked to him, he said he'd get back to me--and then stopped taking my calls.

From the owner: Annette Willis Insurance is your local Progressive Authorized Agency. We provide free insurance…read morequotes for auto, home, business insurance and more.

STAY AWAY!!!! Horrible customer service and the most unprofessional staff I have ever dealt with…read more Especially, Reinaldo Villarreal, he LIED about canceling my previous policy and when I was double charged for vehicle insurance he would never return my calls or have the staff tell me he's "busy". I had to contact the insurance provider to confirm the cancellation was NEVER sent. The manager, EGDA MAR, was also no help and wouldn't even take my call. Complete sham of an office and whoever owns this Estrella branch needs to seriously reevaluate their employees.

Worst Estrella Insurance ever, I started with them and when it was time for me to cancel the…read moreinsurance because of car issues, they were being stupid about the situation and telling that it cannot be canceled, this that, Horrible sales manager in the team, I don't recommend it to anybody, Worst service ever