I would not come here as a woman. I don't feel safe here ladies and the employees don't treat their…read morecustomers right....if I could give it zero stars I would

Disappointed with this location. My husband came in to purchase a 0% nicotine!! Vape, as he…read morerecently quit a few months back. When he arrived during the evening, he specifically asked to see what options they had available FOR 0% Nic. Quickly one the staff members showed my husband the options they had available, and without even verifying, the staff member quickly suggested a certain brand (which still contained 2% nicotine and wasn't stated at the time). After opening the packet and trying it- to verify that it in fact works, he stated that vape still does contain nicotine.... And Instead of The staff member changing it out for a different option, her response was and I quote- "oh that sucks man, do you want 15% off to purchase another vape?" - as that was all she was able to do at the time being. Not even a refund. He decided to leave, but we went ahead and left a voicemail to the shop- explaining the issue at hand and we quickly received a text back From Mark, who apologized for the inconvenience and claimed he would call us the following day for a resolution. It's been 2 weeks now ... I'm sorry but this is super upsetting, especially if anyone knows how hard it is for someone to quick smoking/ vaping. At least educate your staff members and have more consideration. And I get that it's a smoke shop, but the girl who clearly helped my husband was super high and unprofessional.

Great place,great prices,knowledgeable staff. Highly recommend. Plenty of parking. CJ is super…read moreknowledgeable . Got something to sleep for my back pain

Great little store! Easy to find and very helpful proprietor. Large selection of all manner of…read moreinteresting items. Will return!

KAT is the best. Best smoke shop in the area I always come here for my goods. Come throughread more

Please watch out for an Argumentative woman who doesn't understand customer service nor does she…read morecarry any professional skills meaning lacking in active listening. Nasty attitude already because she had to get up for. The back and come do some work. I made a request and she proceeded to be petty and go back n forth. I even said this has nothin to do with you! I pray she's not the store owner but if she isn't y'all need to replace her asap lol. In fact I got someone who has ten times the better energy for a smoke shop with experience and not hyper sensitive to her job... PLEEEEASE let me know.

It came up as the number one cigar lounge on my search. But it was neither lounge or had any cigars…read moreto mention. It is a vape shop.

Best shop in town! Mike's awesome! Friendly, professionalService :)' huge selection of goodiesread more

One night my husband and I were out driving and we'd usually visit a smoke shop in Miami but after…read moredoing a search we found this one that was much closer to our side of town. The reviews had us hopeful and for a good experience to come. When we arrived no one else was in the store so we took our time browsing, familiarizing ourselves and chatting with the employee who was eager to help and answer our questions. We've been to a few other smoke shops but none as large as this one that was so well organized with the variety of products they have to choose from. We purchased what we came in for and a few extra things. The prices are comparable and the quality was exactly what we hoped for.

As a few others have stated in their reviews, Holy Smokes in West Pines just isn't the same as it…read moreused to be. I have been shopping at this location since it first opened. Have purchased numerous high priced items during that time. That will no longer be the case moving forward. My spouse mistakenly purchased a package of dry CBD and went back into the store less than 30 minutes after realizing she had gotten the wrong item and informed them that she hadn't realized the wrong item was handed to her as she asked for another variation of dry flower, not CBD. Long story short, the shop refused to exchange the item. I did not want my money back. I did not want to do business elsewhere. I simply wanted an item mistakenly purchased moments before (still unopened and sealed) to be exchanged for the item my spouse intended to purchase. Given the associate and manager had JUST sold the product to my spouse moments before, it's clear there is no consideration for customer service, particularly for those who have been loyal over the year (proof is in my rewards account history if the shop doubts how much I've spent there). As others have said, there are plenty of other options in West Pines where you won't be taken advantage of. Very disappointing given how much I USED to talk this place up.

Best smoke shop in Boca. The other places are all bustas…read more Andre is super helpful. Thanks to him.

I love coming in every morning and seeing the fun and friendly staff. Lexi is very knowledgeable of…read moreeverything in the shop. She has great customer service, greeting me and everyone that enters. I come not only for the product, which I have never been disappointed in, but the staff too. Thank you all at the Hook Up for making my mornings so much better. Atiba

You guys sold me 3 year old vape juice. Please throw away all your vape juice that is over a year…read moreold. I am sick of every "vape shop" in south Florida selling extremely expired vape juice.

Regret buying from vape city spent lots of money at vape city they don't do anything if there's a…read moreproblem with certain products and think I'm threatening them just being honest pos hole in the wall waste of time and money disappointment manager's talk behind employees. Buy a Whipped Cream Pressure Regulator Reduction Valve if you buy a tank 25%off for fake review

Ask for the Havana Hemp Display! Variety of delta 8 gummies, delta 8 flower and some awesome…read morepre-roll's too! Employees are always so helpful and nice! They always find the exact products that I want. Love this location for all of my Delta 8 needs !

The ambiance is fabulous, the decor is inspired by classic cigar lounges, dark leathers and low…read morelights. I have only visited 3 times, and the music was modern Latin, I loved that! The service is excellent! The cigar variety is lacking, but they are new. I most certainly will visit again