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    Rollei & Hensel Service

    5.0 (1 review)
    Open 7:30 am - 4:30 pm

    Rollei & Hensel Service Photos

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    Unique Photo

    Unique Photo

    3.1
    (196 reviews)
    0.8 mi
    $$

    My 16 yo son has taken up photography and we were looking at upgrading his equipment and stumbled…read moreupon your store. We were impressed by the size of the facility, and all the different displays and the number of selections we had to look at. We were approached by an employee (Brianna Pflug) who offered her assistance and asked what the reason for our visit was. I was blown away by her knowledge and was so excited to see how engaged my son was, who normally is very quiet, and doesn't talk much. They went back and forth asking questions and reviewed some of his pictures, which gave her a good assessment of his skill level. She offered some suggestions on how he can improve the quality of his photos. Brianna did inform us that they did offer a series of classes at that location which turned out to be the perfect birthday gift for him from my Mom. The visit went so well, that when it came time for my son to purchase a new lens, he made sure that we were going to Unique Photo and wanted to deal with only Brianna. Brianna had suggested a pre-owned Sigma 70-200mm lens that was in his price range that he ended up testing and loved. My son was the one paying for the lens, and to be honest, I did find an identical one cheaper online, but he insisted we purchased from your place, and most importantly, from Brianna. For a 16 year old boy to pass on saving some money that he earned by cutting peoples lawn over the summer tells you a lot. You have a customer for life in my son, and Brianna to thank. She took the time to listen, she learned what our purpose was, engaged and offered suggestions, and followed up with me via email afterwards when I had some questions on how to book the class. Everyone I encountered there was very friendly, which I found very refreshing. I manage a hotel and can tell you that I have shared my experience with my team in our staff meeting as an example of someone providing exceptional customer service. Brianna introduced us to Ryan, the rental manager, on our way out. Ryan noticed a smug on my son's camera which he worked some magic and took care of it right away. The care he put into doing so was like he was doing it for a family member, and I appreciate him for doing so very much. Thank you for allowing me to share my experience and thank you to Brianna for everything she has done for my son. I see a spark in his eye when he gets behind that camera, something that I haven't seen in some time and have her to thank for that. He spent the weekend shovels snow and has asked if we can return so he can pick up some accessories. I am looking forward to returning and hope to get there this weekend. Sincerely Grateful, Kevin M Logan's Dad

    Justin Curtis was so helpful and knowledgeable. I recommend working with him when you visit their…read more2nd Street, Philadelphia shop. Great service

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    Rollei & Hensel Service - photographystores - Updated July 2026

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