Made a VIP appointment to view a used Honda Pilot that was exactly what I'd been looking for. Got…read morefinancing ready from my personal bank. Received multiple emails and text messages from Lydia and Rebecca confirming the appointment. I even texted when I was halfway through my hour drive saying I might arrive 10-15 mins early. Walked in and Rebecca said, "I'm sorry but I just found out 5 mins ago that the vehicle you're interested in sold, but we have others!" Really? Then call me 5 mins ago and tell me. No I'm not interested in your bait and switch.

After having to buy a new car earlier than anticipated, I started with several other dealers closer…read moreto me before becoming frustrated and looking elsewhere. The internet sales manager and staff here were fantastic to work with and made the experience a positive and their finance department as well. No one wants to make a large purchase unexpectedly but it was good to see how all the people I worked with came through in the end. After a year of ownership again I needed a recall performed and they reached out offering to get it taken care of and did so in a timely, and very professional manner again. I don't think warm fuzzies when working with a car dealer but it is definitely been a great experience in interacting with their staff on all fronts to date. Price, selection, and service have been positives and greatly appreciate this in a day where being passive is the norm.

I didn't wind up buying because the Expedition wasn't in perfect condition for the sky high price…read morethey were asking for a 99 in 2021 with an odometer that didn't show up. The salesman Travis Brooks is the 4/5 star rating because I dealt with him for 2 weeks and my crazy work and personal schedule. He was very nice, and more than understanding, and easy to get along with! No pressure either. I would give him 5/5 but deducted 1 star for the product that I was finally able to come up and see being over priced, over represented condition wise, and not a good value unless they dropped the price in almost half.

-----Bad business alert-----Please read----…read more I have attached documents of the bad business practices. Please note... This is work performed by "Anderson Ford" of St. Joseph. This is work done on my grandmothers Ford Escape with very low mileage. All the details are in the pictures. To begin I believe most of these repairs and recommendations were fabricated and unnecessary to take advantage of an elderly lady in her 70's... ----- The type of grandmother to thank the cashier at the grocery store for being kind, the type of grandmother that still sends birthday cards, makes pies , has a home in disrepair and was a widow at the young age of 53. You know the type of grandmother that reminds you of you're grandmother. The one that you're not worried about making it into heaven . Yes, that one. ---------------- Ok secondly! The Ford Escape! What can I say? What's you're excuse Ford? The work was necessary? What's that say about you're product? And even if the work was necessary... the price? The prices are outrageous. I can't single out any one repair because they are all RIP OFFS. Lastly, Please look at the work done, the mileage , model year, and the cost of the repair... if you don't know what you're looking at, show a friend or you're husband. Please review the documents before purchasing a vehicle or having repairs made at ANY dealership. and just be on the safe side and believe me, do NOT come here for anything! Think about that person in you're life you love and care for that can be taken advantage of. Think if they did that to them and how it would make you feel. Please mark as helpful if this stopped you from making a mistake in coming here. Thank you for reading!

God Bless these folks! Headed back to Omaha from KC. Needed immediate engine repair, they fixed us…read moreup. Not the greatest way to spend a first day back from vacation. But they really helped us in a pinch. Thanks!!

My wife was in the market for pre owned vehicle. She contacted Jon about a Cadillac XTS listed on…read morethe website. Jon stayed after closing time as did Fred to close the deal. A fair allowance for her trade in and a great vehicle to purchase. A genuine family business run by folks who deal fairly and just want to help customers find the right vehicle. I'd do business with them again anytime.

Called well over a week prior and made an appointment for Friday January 20th at 10:00am, we…read moredropped the car off on Thursday January 19th. By the the end of Friday we had not heard from the service department if the car is ready for pick up or an estimate of repairs. I Saturday January 21st I contacted the service department and ultimately spoke to "James" who said that they are still currently diagnosing the air bag light and he would contact me on Monday morning January 23rd. By noon I had no contact from them so I called and spoke with a different service writer in which he also advised that they are "currently" diagnosing the air bag light, I said to him that my appointment was for Friday morning and they no have at least a day and a half of "diagnosing" the issue and also asked when he thought it may be ready. He advised that they are busy and will let me know, so I asked is the car currently be diagnosed or have you even started on it yet and he reluctantly finally said they had not even started on it yet. I advised him that we would pick up the car and seek another Nissan dealership. My question are: 1. Why do we even make an appointment if they just get to it whenever they get to it? 2. Why not give the customer a phone call and state they were unable to start the job? 3. Why be untruthful when advising the customer of the status of their vehicle? I would not recommend the service department of Rolling Hills Nissan in St. Joseph Mo.

Great place to take you Nissan. I drive from Platte City . Could go to other (2) other Nissan…read moreplaces closer. But Rollings Hiss will take care of you like family

My 16 year old son had his motor blow. Tammy looked and found an extended warranty. Reed put a…read morebrand new motor in for free on a 2015 Sonata. The service and staff was beyond incredible. 20 stars!

I have recently purchased my newest vehicle from Reed. I had been shopping since November of 2023…read more I believe I had been to all of the dealerships in the KCMO area and could not find " the one". In December of 2023 I happened to be in St Joseph visited my family. After dinner we went to the dealership thinking it was closed, but lo and behold Ms Shelby was still there. She can sprinting across the lot and asked you help. I told her we were browsing, but I'd take her card. She showed us 3-4 vehicles and we left. Fast forward to February 29, 2024. I went back and purchased the perfect vehicle for me. I couldn't have asked for a better experience than the one Ms Shelby had given me. I recommend this dealership and encourage you to speak with Ms Shelby for you vehicle needs!

Great staff great cars great prices and terms highly recommend when shopping for a pre-owned…read morevehicle this is where we go

Oh I've gotten a vehicle from there before and will never buy another or recommend anyone to your…read morebusiness. Of course no records because your communication with other employees is not exactly top notch.

Auto medics replaced my oil ,now I have an oil leak in the area they did the work…read more When I told them about it they said that'snot theirproblem

Larry C owns the business. He used to offer discounts on oil changes to get customers in the door,…read morethen call the customer at home telling them they needed additional repairs. I knew I needed a front hub replacement, so I said "ok". His mechanic put the hub in backwards causing all sorts of engine lights to come on. When I went back in to talk to Crawford about it, his reply way "you brought it in that way". I left, angry, and took the car to another mechanic shop. This is when I learned that the new hub was installed backwards with the magnetic strip turned outward causing the speed sensor to malfunction. The new mechanic told me "don't take your car there again". Larry the Owner is a very dishonest person. I wish he would have never reopened. I should have sued him for the damage

We made friends and got the car of our dreams from Car City what more can we say !read more

An outstanding, military veteran-owned dealership that gave us the most simple, straightforward,…read moreand honest new car buying experience we've had. We were looking for a Jeep in a hard-to-find color and they had the only one in a several hundred mile radius. After only communicating our interest in the Jeep with Kelly via email she and the owner turned down another dealer trying to buy it from them in favor of holding it for us for just a test drive. They went on to give us a great deal and we're proud new Jeep owners! Would absolutely do business with them again - keep up the great work Car City